I've been staying here for more than a month now. I usually pay even though some days I am not staying in the hotel. Everything was good until recently. Last Friday night before leaving for travel, I informed one of the front office staff to clean the room on Saturday (next day) and I was told OK. When I return to hotel on Monday night, I was extremely disappointed with the service as no housekeeping was done. There's cockroach, dirts and long black hairs on the floor (mostly from the accumulation from the floor mat- which they did not change or clean since I reside in this room). Hygiene in this hotel needs to be improved. Plus, the communication from the hotel rep is a bit disappointing. When I share this incident with the Supervisor, I was assured that the person will be removed but unfortunately he/she is still here. Also, I was told by the supervisor that this is a low budget/low price hotel. I agree but low price doesn't mean cleanliness and safety can to be compromised. It only tells one thing after all the bad experiences I've gone through-the management for not take feedback seriously. I was told that housekeeping will only clean your room when requested, meaning they will not enter your room until you've given them green light. I am not sure about the rest of guests but my room setup looks different before I leave and when I came back. Especially the toilet hand bidet which I've never hang up. But when I came back, it was up. I approached the housekeeping guy but he denied and pretend not to understand what I said. Only the front desk has keys/extra keys. This is not the first time people trying to force enter the room. I had the same case a week ago and it was captured in CCTV but I've promised not to share. I can only share some recent pictures. I am writing a fair review based on my weekly paid stay. I'll update if there's improvement.