We had our most delightful experience with the concierge team, Eric and Wang YueLong at the hotel. Both went out of their way to ensure we had everything we needed, from booking of attraction tickets, restaurant reservation, arranging wheelchair and transport. Their eagerness to help and attentive care made us feel comfortable and well looked after throughout our stay. Both form a remarkable team, both embodying a level of hospitality that made our visit unforgettable. Their dedication to making guest welcome and cared for truly evaluated our overall experience.