a bit disappointed, I already made a reservation via WA. asked for 2.30, but the admin said 3 o'clock, because they only open at 2. Okay, we agreed. A few moments later, they sent me another WA, asking to move it to 4.30/5 because they said it was full. Well, we refused, to make sure we could enter at 3. I went into the location at 2 but there was no one, I was confused about who to ask, finally asked the security guard, and he checked my name on his cellphone, it was true that it was available at 3. It was safe, I said. eh when we were about to enter the cashier said "no blah blah, but I want to exchange it to another room that is the same size, only the difference is there is no toilet. finally I agreed because there are 7 of us as long as the room quality is the same, it's okay. eh when we entered we were given a small room that was very different from the one I ordered, the 7 of us ended up cramped. really sad, friends from far away to Bandung when they wanted to play ended up like that.
Just a suggestion, please fix the reservation information between the admin wa and the cashier so there are no mistakes. the admin info is empty at 3, the cashier info is full, and I have often experienced this incident before. it's very often like that. thank you