Hotels in Selong Belanak

LOFT - 1 BR We had terrible experience on our first night stay (03 Jan 2025). We travelled far from Rinjani and happened to check in late (arrival 19.00). We were assigned a new room that was way smaller than what we booked and the floor was hillariously wet. The Manager on duty/MOD was on the front desk when we checked in but he didnot inform us anything and also prior to our check in about the issue on Loft unit . The MOD informed us that it's Amber management decision to move us to "Suite" unit type due to some leak issue at Loft unit. We found out that it was vacant for two days and no one from Amber management bothered to schedule & fix the issue. We insisted to stay at the Loft unit and suddenly an engineer happened to be available to fix the issue (by the order of the MOD and resort manager) We booked Loft unit (bedroom with separate living room with pantry) since November 2024 and we communicated on Amber's whatsapp number related to extra bed, weather & situation there many times hence nobody from Amber bothered to inform us related to the room issue and room change (The Resort Manager mentioned that they don't have my phone number to contact me - which was not TRUE!) The Manager on Duty (3rd Jan) and The Resort Manager need to improve their service and hospitality. Such a great resort but lack of proper supervision. Other staffs are incredibly friendly (F&B staffs, restaurants staffs, housekeeping staffs, receptionists, engineers) the front desk lady who worked on 4th Jan graciously informed us and moved us to the villa unit type with 2 bedrooms, the way she handled complaints should be awarded and her name is Rina. Food are delicious! Restaurant is the best facility they have in the resort. The room & bathroom cleanliness has to improve, we found some dirt here and there in the bathroom. Also they gave us damp towel to use for swimming (not fry towel).

This is a boutique stay with around 10 individual atap units. The stay was located at an isolated beach front which will be difficult for those without own transport. The sea is also rough with soft sand and very rocky beach so not suitable for swimming. The hotel have free shuttle to another beach where there are lots of surfers but the beach is also not as expected. The one bad thing about the resort is the missing breeze which we find the environment quite stuffy and hot at times. There were also lots of lizard droppings from the ceiling to the bed which we complained but the droppings always happens. Hope the resort management find a way to keep off these pest. If the guest is not careful, the droppings may fall onto the face during sleep. The only consolation is the food which taste good but the varieties is limited if you stay for longer days.

Staffs are very helpful. They will help you to reserve scooter or even car very quickly. Location is very strategic near to beaches and main road. View from room and restaurant is beautiful. It's just that the room is a bit damp, especially near the couch, quite smelly. Breakfast options are not varied, the taste is just ordinary.

Love the serenity and total privacy.

We paid but didn't stay there. Because we found out the room has no AC. It was our fault didn't read carefully. There rooms were rather damped.

Room was clean with a large bed and air conditioner, close to the nice swimming pool with garden lounge. This small hotel has a very good location, close to the main beach (5 minutes walk), which is a pleasant place to stay with bars and restaurants. Many local surf learning activities on this beach in an authentic and decontracted way, good atmosphere at sunset, easy scooter rentals. As we were the only guests at this post-covid"down business"time, our stay was a little special, very calm and free with a lot of outside space available, and also at promotional price. Breakfast was good and staff was friendly. We had an efficient laundry service.

Staff are friendly and helpful, nasi goreng and soto ayam is a must try 👍🏼.