Ascott Kuningan Jakarta

Apartments
8,7
/10

Very Good

1.619 reviews

What Guests Say About Their Stay

Distance To City Center (17)
Room Space (15)
Family Friendly (14)
Bathroom (14)
Rico R.
10,0
/ 10
We had a very pleasant stay at ascott kuningan jakarta, its a perfect place for staycation. The place is located strategically near the business district of jakarta. Thumbs up for the hygiene and cleanliness of the room. Cozy and luxurious atmosphere is what you get when entering the room. This place also connected to lotte shopping avenue with the resident access card. I only took photo of the swimming pool as I was amazed by the sunset view by the infinity pool. Will surely come back for another staycation in the future.
Sawitri
9,7
/ 10
This place is super nice! Love the spacious room. It's neat. Bed is so comfy. I really enjoy my stay here. Finishing some work while sitting on the room's desk with Mega Kuningan building view really boost up my productivity. Will definitely come back and stay longer.
Ririt M. I.
9,7
/ 10
The 2 BR Executive apartment unit is superb. Really great for a few night stay. It is fully equipped with a full kitchen, dining room, and living room. The linens and amenities are high quality. However, the lighting in the apartment and corridor are a bit dim. The location is unbeatable. There is a corridor that connects the hotel to Lotte Shopping Avenue Mall. Facilities are excellent, lounges for meetings, nice size pool for family and kids. Swift check in and check out. Responsive hotel management. A gem in the heart of Jakarta.
Inka K. Y.
9,4
/ 10
A very new hotel with great amenities and friendly staff! Stayed at the two bedroom executive and the size is very comfortable. Also the hotel is linked to Lotte shopping avenue which is super convenient. Will definitely stay here again.
Said M. I.
9,3
/ 10
Nice place and awesome hotel. Located at heart of Jakarta.
In the Area
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Ciputra World 1, Jalan Prof Dr Satrio Kav. 3-5, Setiabudi, Kuningan, Setiabudi, Jakarta, Indonesia, 12940

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Ascott Kuningan Jakarta is a good choice when you are visiting Kuningan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Ascott Kuningan Jakarta

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Ciputra World 1, Jalan Prof Dr Satrio Kav. 3-5, Setiabudi, Kuningan, Setiabudi, Jakarta, Indonesia, 12940
Lobby Ascott Kuningan Jakarta
Lobby 2 Ascott Kuningan Jakarta

Discover More About Ascott Kuningan Jakarta

About Ascott Kuningan Jakarta

Ascott Kuningan Jakarta is a premier serviced residence located in the heart of Jakarta, Indonesia's bustling capital. This luxurious property is designed to cater to both business and leisure travelers, offering a perfect blend of comfort, convenience, and modern amenities. With its strategic location in the Kuningan area, guests can enjoy easy access to major business districts, shopping centers, and cultural attractions, making it an ideal choice for those looking to explore the vibrant city.

The residence features a variety of well-appointed apartments, ranging from studio units to spacious three-bedroom suites. Each apartment is thoughtfully designed with contemporary furnishings, fully equipped kitchens, and modern appliances, ensuring that guests feel right at home during their stay. The warm and inviting atmosphere, combined with exceptional service, makes Ascott Kuningan Jakarta a standout choice for travelers seeking a memorable experience.

One of the key highlights of Ascott Kuningan Jakarta is its commitment to providing a range of facilities that cater to the diverse needs of its guests. From a fully equipped fitness center to a refreshing swimming pool, the hotel ensures that guests can maintain their wellness routines while enjoying their stay. Additionally, the property offers a business center, meeting rooms, and complimentary Wi-Fi, making it an excellent choice for corporate travelers.

Moreover, Ascott Kuningan Jakarta is surrounded by a plethora of dining options, shopping malls, and entertainment venues. Guests can indulge in local and international cuisine at nearby restaurants or explore the vibrant nightlife that Jakarta has to offer. The hotel's proximity to public transportation also makes it easy for guests to navigate the city and discover its many attractions.

In summary, Ascott Kuningan Jakarta is more than just a place to stay; it is a home away from home that provides guests with the comfort, convenience, and luxury they deserve. Whether you are visiting for business or leisure, this serviced residence promises an unforgettable experience in the heart of Jakarta.

Why You Should Stay at Ascott Kuningan Jakarta

Choosing to stay at Ascott Kuningan Jakarta comes with a multitude of benefits. First and foremost, the location is unbeatable. Situated in one of Jakarta's most vibrant neighborhoods, guests have easy access to key business districts, shopping malls, and cultural sites. This makes it an ideal base for both work and play.

Additionally, the hotel offers a range of amenities that cater to the needs of modern travelers. From spacious apartments equipped with kitchens to a relaxing swimming pool and fitness center, guests can enjoy a comfortable and convenient stay. The attentive staff is always on hand to assist with any requests, ensuring a personalized experience.

Moreover, Ascott Kuningan Jakarta is known for its commitment to cleanliness and safety, which is especially important in today's travel landscape. The hotel adheres to strict hygiene protocols, giving guests peace of mind during their stay.

Best Time to Stay at Ascott Kuningan Jakarta

The best time to visit Jakarta and stay at Ascott Kuningan Jakarta is during the dry season, which typically runs from May to September. During these months, the weather is more pleasant, with less humidity and minimal rainfall, making it ideal for exploring the city.

However, if you are looking to experience Jakarta's vibrant culture, consider visiting during the festive season, particularly around Eid al-Fitr or the Jakarta Fair in June. These events offer a unique glimpse into the local culture and traditions, making your stay even more memorable.

Transportation and Accessibility

Access to the Airport

Ascott Kuningan Jakarta is conveniently located approximately 30 kilometers from Soekarno-Hatta International Airport, which is the main airport serving Jakarta. The journey from the airport to the hotel typically takes around 45 minutes to an hour, depending on traffic conditions. Guests can easily arrange airport transfers through the hotel or opt for ride-hailing services for added convenience.

Public Transportation

Getting around Jakarta is made easy with the city's extensive public transportation system. Ascott Kuningan Jakarta is located near several public transport options, including the TransJakarta bus system and the MRT (Mass Rapid Transit) line. These services provide efficient and affordable ways to navigate the city, allowing guests to explore various attractions without the hassle of traffic.

Unique Facilities at Ascott Kuningan Jakarta

1. Swimming Pool

The outdoor swimming pool at Ascott Kuningan Jakarta is a perfect spot to unwind after a long day of exploring the city. Surrounded by lush greenery, the pool area offers a serene escape where guests can relax and soak up the sun.

2. Fitness Center

For fitness enthusiasts, the fully equipped fitness center provides a range of modern exercise equipment, allowing guests to maintain their workout routines during their stay. Whether you prefer cardio or strength training, the fitness center has everything you need.

3. Business Center

The business center at Ascott Kuningan Jakarta is designed for corporate travelers, offering a quiet space to work, hold meetings, or access essential business services. With high-speed internet and printing facilities, guests can stay productive while away from the office.

Nearby Attractions at Ascott Kuningan Jakarta

1. National Monument (Monas)

Located approximately 5 kilometers from Ascott Kuningan Jakarta, the National Monument is an iconic symbol of Indonesia's independence. Visitors can climb to the top for panoramic views of the city and explore the surrounding park, which is perfect for leisurely strolls.

2. Jakarta Cathedral

Just 6 kilometers away, Jakarta Cathedral is a stunning example of neo-gothic architecture. This historic church is not only a place of worship but also a popular tourist attraction, offering guided tours that delve into its rich history.

3. Istiqlal Mosque

Adjacent to Jakarta Cathedral, Istiqlal Mosque is the largest mosque in Southeast Asia and a must-visit for its impressive architecture and serene atmosphere. It is located about 6 kilometers from the hotel and welcomes visitors of all backgrounds.

4. Taman Mini Indonesia Indah

This cultural park, located around 20 kilometers from Ascott Kuningan Jakarta, showcases Indonesia's diverse culture through traditional houses, museums, and performances. It's a great place to learn about the country's rich heritage.

5. Grand Indonesia Mall

Just 4 kilometers away, Grand Indonesia Mall is one of the largest shopping centers in Jakarta, featuring a wide range of international and local brands, dining options, and entertainment facilities, making it a perfect spot for shopping enthusiasts.

6. Ancol Dreamland

Located about 15 kilometers from the hotel, Ancol Dreamland is a popular recreational area that includes a theme park, water park, and beach. It's an excellent destination for families looking for a fun day out.

7. Jakarta Aquarium

Situated within the Neo Soho Mall, approximately 5 kilometers from Ascott Kuningan Jakarta, Jakarta Aquarium offers an interactive experience with marine life. It's a fantastic place for families and anyone interested in ocean conservation.

8. Museum Nasional (National Museum)

About 6 kilometers from the hotel, the National Museum is a treasure trove of Indonesian history and culture. With extensive collections of artifacts, it provides a fascinating insight into the country's past.

9. Kota Tua (Old Town)

Roughly 10 kilometers away, Kota Tua is Jakarta's historic district, featuring colonial-era buildings, museums, and cafes. It's a great place to wander and soak in the city's history while enjoying local snacks.

10. Setiabudi One Mall

Located just 1 kilometer from Ascott Kuningan Jakarta, Setiabudi One Mall offers a variety of shopping and dining options, making it a convenient spot for guests looking to grab a bite or shop for souvenirs.

Tips and Tricks for Staying at Ascott Kuningan Jakarta

Tips During Your Stay

To make the most of your stay at Ascott Kuningan Jakarta, consider booking your accommodations in advance, especially during peak travel seasons. This ensures you secure the best rates and availability. Additionally, take advantage of the hotel's concierge services to get recommendations for local attractions and dining options.

Tips for Enjoying Hotel Facilities

Don't forget to explore all the facilities the hotel has to offer. Make time for a workout in the fitness center or a refreshing dip in the pool. If you're traveling for business, utilize the business center for any work-related needs. Lastly, be sure to check out any special events or promotions the hotel may have during your stay.

Why Book Ascott Kuningan Jakarta on Traveloka

Extensive Accommodation Options

When you book Ascott Kuningan Jakarta on Traveloka, you gain access to a wide range of accommodation options. Whether you're looking for a luxurious suite or a cozy studio, Traveloka has you covered. The platform offers various choices to suit every budget, ensuring you find the perfect stay for your needs.

Easy and Flexible Payment Options

Traveloka makes booking your stay at Ascott Kuningan Jakarta hassle-free with its easy and flexible payment options. You can choose to pay at the hotel, allowing you to save even more with the PayLater feature, which lets you book now and pay later.

Customer Loyalty Program

By booking through Traveloka, you can take advantage of their customer loyalty program. As you book more stays, you can elevate your Traveloka Priority level, unlocking amazing benefits and special perks that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at Ascott Kuningan Jakarta. These reviews provide valuable insights into the hotel experience, helping you make informed decisions when booking your stay.

With all these advantages, there's no reason not to choose Ascott Kuningan Jakarta for your next trip to Jakarta. Booking hotel through Traveloka ensures you enjoy a seamless experience, from finding the perfect accommodation to enjoying exclusive deals and benefits. Don't miss out on the opportunity to create unforgettable memories in this vibrant city!

All facilities in Ascott Kuningan Jakarta

Swimming Pool Ascott Kuningan Jakarta
Swimming Pool
Fitness Center Ascott Kuningan Jakarta
Fitness Center
Functional Hall Ascott Kuningan Jakarta
Functional Hall
Common Space Ascott Kuningan Jakarta
Common Space
Lobby Ascott Kuningan Jakarta
Lobby

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • DVD player
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool

Food and Drinks

  • Breakfast
  • Breakfast (surcharge)
  • Continental breakfast
  • Vegetarian meal

Things to Do

  • Fitness center
  • Garden
  • Outdoor pool
  • TV lounge

Sports and Recreations

  • Badminton
  • Basketball
  • Fitness center
  • Outdoor tennis court

Business Facilities

  • Meeting facilities
  • Photocopier
  • Projector

Connectivity

  • LAN Internet
  • Free WiFi

Accessibilty

  • Accessibility equipment
  • Wheelchair accessible

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Ascott Kuningan Jakarta

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

The hotel accepts payment by cash, credit card, and debit card with MasterCard and VISA label. Local debit cards cannot be accepted.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Ascott Kuningan Jakarta
185
Number of floors in Ascott Kuningan Jakarta
31
Another facilities in Ascott Kuningan Jakarta
Bathrobe, Bathtub, Cable TV, Desk, DVD player

Frequently asked question in Ascott Kuningan Jakarta

What are available facilities at Ascott Kuningan Jakarta?
There are top facilites at Ascott Kuningan Jakarta such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Ascott Kuningan Jakarta?
The standard check-in time at Ascott Kuningan Jakarta is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Ascott Kuningan Jakarta provide breakfast?
Yes, Ascott Kuningan Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Ascott Kuningan Jakarta

8,7
Very Good

From 1.619 reviews

Provided by travelers on
Cleanliness

9,0

Room Comfort

9,0

Meal

8,0

Location

9,1

Service and Facilites

8,8

People often mention about Ascott Kuningan Jakarta
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Distance to City Center (14)
Room Space (14)
Family Friendly (13)
Bedroom (13)
Bathroom (12)
Staff Friendliness (11)
Ambiance (11)
Hotel Area (11)
Surroundings (10)
Activity Option (10)
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Traveler Reviews Ascott Kuningan Jakarta

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20
40
Customer reviews
Olav P.
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Business
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8,5

/10

Reviewed 3 week(s) ago

Staff are friendly and helpful - full 5-star service. Easy access to the mall. The room is large and clean. However, the AC is very noisy, the water dispenser is half broken and cheap quality. The kitchen in general is not clean, including the utensils.

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Willy S.
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Staycation
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10,0

/10

Reviewed 7 week(s) ago

yeah, it's okay. just stay for another event.
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Wahish A. I.
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10,0

/10

Reviewed 9 week(s) ago

We really enjoyed the 3D/2N stay

1 people find it helpful

Nini
icon-Staycation
Staycation
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9,4

/10

Reviewed 9 week(s) ago

Exceptional Stay with Outstanding Service! I recently had a staycation with my family while my husband attended an event near the hotel, and our experience was nothing short of excellent. From the moment we arrived, we were warmly welcomed by Mba Erika at the reception, who was incredibly friendly, professional, and helpful. Her hospitality set the tone for a wonderful stay. The room service was also exceptional, promptly assisting with anything we needed, including replacing the smart TV and other requests during our stay. The hotel's facilities were top-notch and complete, making our stay comfortable and enjoyable. Another highlight is great city view, the strategic location, conveniently close to a shopping mall, which made exploring and dining out effortless. Overall, this hotel exceeded our expectations in every way. We will definitely return and highly recommend it to anyone looking for a fantastic stay especially for family!
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H***a
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9,4

/10

Reviewed 12 week(s) ago

Highly recommended for family staycation, the facilities for children are really good, the friendliness of the staff should be improved and what is already good should be maintained.
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1 people find it helpful

Accommodation's Reply
03 Feb 2025
Dear Our Valued Guest, Warm greetings from Ascott Kuningan Jakarta. Thank you for your review, we are very happy to receive your positive review. On this occasion we would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy to hear that you enjoyed your stay here and that we were able to meet your expectations in terms of the quality of service and facilities that we offer at our property. We will also continue to strive to improve the quality of service and especially the friendliness of the staff in the future. Once again, thank you for your review which means a lot to us. We look forward to welcoming you back again in the future. Best regards, Erick Pradiana
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H***a
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9,4

/10

Reviewed 12 week(s) ago

Staycation for families is highly recommended, the facilities in the hotel are very useful for hotel guests.... The good hotel facilities are maintained, and the friendliness of the staff is further improved & maintained as it is currently good.
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Accommodation's Reply
03 Feb 2025
Dear Our Valued Guest, Warm greetings from Ascott Kuningan Jakarta. Thank you for your review, we are very happy to receive your positive review. On this occasion we would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy to hear that you enjoyed your stay here and that we were able to meet your expectations in terms of the quality of service and facilities that we offer at our property. We will also continue to strive to improve the quality of service and especially the friendliness of the staff in the future. Once again, thank you for your review which means a lot to us. We look forward to welcoming you back again in the future. Best regards, Erick Pradiana
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M Irma K.
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10,0

/10

Reviewed 15 week(s) ago

all staff are friendly from security guard to FO with mba Ayu, housekeeping all helpful. will definitely come back again
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1 people find it helpful

Accommodation's Reply
11 Jan 2025
Dear Ms. Irma, Warm greetings from Ascott Kuningan Jakarta. Thank you for your review, we are very happy to receive your positive review. We would like to take this opportunity to thank you for choosing us as your accommodation choice for your vacation. We are very happy to hear that you enjoyed your stay here and that we were able to meet your expectations in terms of the quality of service and facilities we offer at our property. Once again, thank you for your review which means a lot to us. We look forward to welcoming you back again in the future. Best regards, Erick Pradiana
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Andini I. W. T.
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Staycation
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9,7

/10

Reviewed 16 week(s) ago

verry nice experience, we are verry happy nd satisfied will all the services and the facilities. Impressingly the Kitchen sets is almost complete and it makes all cooking activity feels like home. Tips for other guests kindly note that the 2 bedroom Executive room type have no Balcony access even though the room size is bigger compare with the Premier room type. Originally i was looking for balcony room but unfortunately i just missed understanding about the room type. but overall no regret at all, and very recommended especially for family and Kids friendly. 😍😍love it and thank you.
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Accommodation's Reply
11 Jan 2025
Dear Ms. Andini, Thank you for taking the time to share your stay experience at Ascott Kuningan Jakarta. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our teams here and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services and facilities. Once again, thank you for your continues support to Ascott Kuningan Jakarta. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Erick Pradiana
Patma P.
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Leisure
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9,4

/10

Reviewed 16 week(s) ago

The hotel staff is very friendly when checking in and checking out The service department is also responsive The cleaning staff is also friendly
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Accommodation's Reply
11 Jan 2025
Dear Mrs. Patma, Warm greetings from Ascott Kuningan Jakarta. Thank you for your review, we are very happy to receive your positive review. We would like to take this opportunity to thank you for choosing us as your accommodation choice for your vacation. We are very happy to hear that you enjoyed your stay here and that we were able to meet your expectations in terms of the quality of service and facilities we offer at our property. Once again, thank you for your review which means a lot to us. We look forward to welcoming you back again in the future. Best regards, Erick Pradiana
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Suhendi
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Staycation
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6,6

/10

Reviewed 19 week(s) ago

I asked for an upgrade to 2 bedrooms for 2 nights, informed the upgrade price was one million by the SITI receptionist, I immediately agreed and paid it. Then in the afternoon suddenly I got a call as if I was being asked for a debt, that I only paid for 1 night and had not paid for the second night. I felt like I was being cheated
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Accommodation's Reply
19 Dec 2024
Dear Mr. Suhendi, Warm greetings from Ascott Kuningan Jakarta. Thank you for your review. We would like to apologize for the inconvenience you experienced regarding the service from our staff, so that you had to experience an unpleasant incident. From the situation that Mr. Suhendi experienced, we will follow up seriously and we will try to improve the quality of our services in the future, especially from our receptionists, so that similar incidents do not happen again in the future. As a form of apology, we would like to offer a free upgrade for your upcoming reservation from 1-Bedroom to 2-Bedroom type. We will be happy to assist with this process and we hope that this incident does not reduce your trust in us. Once again, we apologize for the unpleasant incident experienced by Mr. Suhendi and we look forward to the opportunity to welcome you back again at another time. Best regards, Erick Pradiana
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Yayu G.
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Staycation
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10,0

/10

Reviewed 22 week(s) ago

The hotel staff are very friendly and helpful, thank you Mbak Siti Rizkiah as the hotel staff who often helps me and my family ❤️
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1 people find it helpful

Accommodation's Reply
23 Nov 2024
Dear Mrs. Yayu, Warm greetings from Ascott Kuningan Jakarta. Thank you for your review, we are very happy to receive your positive review. We would like to take this opportunity to thank you for choosing us as your accommodation choice for your vacation. We are very happy to hear that you enjoyed your stay here and that we were able to meet your expectations in terms of the quality of service and facilities we offer at our property. Once again, thank you for your review which means a lot to us. We look forward to welcoming you back again in the future. Best regards, Erick Pradiana
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Iqbal F. F.
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Staycation
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10,0

/10

Reviewed 24 week(s) ago

Close access to everywhere, good views, satisfactory service
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Accommodation's Reply
11 Nov 2024
Dear Mr. Iqbal, Warm greetings from Ascott Kuningan Jakarta. Thank you for your review, we are very happy with your positive review. On this occasion we would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in the quality of our property services. Once again, thank you for the review given, and we will wait for your return in the future. Best regards, Erick Pradiana
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Iqbal F. F.
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10,0

/10

Reviewed 24 week(s) ago

Close access to everywhere, best service, comfortable place, very very comfortable
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Accommodation's Reply
20 Nov 2024
Dear Mr. Iqbal, Warm greetings from Ascott Kuningan Jakarta. Thank you for your review, we are very happy to receive your positive review. We would like to take this opportunity to thank you for choosing us as your accommodation choice for your vacation. We are very happy to hear that you enjoyed your stay here and that we were able to meet your expectations in terms of the quality of service and facilities we offer at our property. Once again, thank you for your review which means a lot to us. We look forward to welcoming you back again in the future. Best regards, Erick Pradiana
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C***n
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Business
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8,2

/10

Reviewed 38 week(s) ago

Friendly and polite staffs. Smooth Check in/check out. Room is spacious and clean. Bed is comfortable. Everything is good except there's loud pump sound every now and then. If you are a light sleeper, you will be affected. There's also awful smell from the sewage at times. Not sure if it's just my room problem. Overall it's a convenient and nice place to stay and I may stay there again.
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+5

1 people find it helpful

Accommodation's Reply
31 Jul 2024
Dear Our Valued Guest, Warmest Greetings from Ascott Kuningan Jakarta. Thank you for taking the time to provide us with your review. We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. We also have noted your feedback regarding a noise loud pump sound and also sewage smell, please rest assure that we have passed your feedback with our department concerned to prevent future occurrence and as our improvement. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Erick Pradiana
N***a
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Staycation
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10,0

/10

Reviewed 40 week(s) ago

Was a great time staying there, nice staff and food, thanks.

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Accommodation's Reply
22 Jul 2024
Dear Our Valued Guest, Thank you for taking the time to share your stay experience at Ascott Kuningan Jakarta. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our teams here and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services and facilities. Once again, thank you for your continues support to Ascott Kuningan Jakarta. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Erick Pradiana
I***a
icon-Business
Business
icon-origin-TRAVELOKA

6,4

/10

Reviewed 40 week(s) ago

The check-in process took a long time, we had to wait around 25 minutes to enter the room, even though we arrived at 15.30 in the afternoon, the reason was that it was being prepared (it should have been ready at 14.00, right). When I entered the room, there was an unpleasant smell, in the room too. But the room is spacious, there are 2 rooms, 2 bathrooms, TV room, kitchen, drinking water and complete kitchen equipment. Bath soap, shampoo smells good. There is a bath tub. Connect to Lotte Mall from the 2nd floor. Breakfast was not good, the fried rice was dry and when it came, I was offered eggs/omelet, I said I was in a hurry, if it's quick, can you make an omelette, I waited for 15 minutes, I asked for eggs Where I was, and they were delivered sunny side up eggs, I refused because I didn't order them, so I ate warm eggs. When I finished eating (I ate quickly, 5 minutes), the omelet arrived, I also refused because I had already eaten and had to leave immediately. Suggestion, please improve the service, especially for check-in, breakfast and breakfast service (don't be offered eggs if it takes a long time). I've also told the check-in officer and the staff at the restaurant.
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Accommodation's Reply
22 Jul 2024
Dear Sir/Madam, Warm greetings from Ascott Kuningan Jakarta. Thank you for the review you provided. We would like to apologize for the inconvenience and service from our officers, which caused you to experience an unpleasant incident. We will try better to improve our service in the future, especially regarding the speed of service at check-in time and also restaurant service. Once again, thank you for the feedback you have provided, and we will look forward to welcoming you back another time. Best regards, Erick Pradiana.
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Riyma M.
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Leisure
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10,0

/10

Reviewed 42 week(s) ago

Comfortable, clean, spacious. The staff are all friendly.
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Accommodation's Reply
22 Jul 2024
Dear Ms. Riyma, Warm greetings from Ascott Kuningan Jakarta. Thank you for your review, we are very happy with your positive review. On this occasion we do not forget to thank you for choosing us as your accommodation choice for your holiday. We are very happy that you enjoyed your stay with us, and we have met your expectations in terms of quality service at our property. Once again, thank you for your review, and we will look forward to welcoming you back next time. Best regards, Erick Pradiana.
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Y***Y
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9,4

/10

Reviewed 47 week(s) ago

Although I only stayed for one night, I was absolutely happy with the facilities they offered. Located in South Jakarta with easy access to Lotte Mall, they also provided great services, so there 's no need to worry about that either.

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Accommodation's Reply
01 Jun 2024
Dear Our Valued Guest, Thank you for taking the time to share your stay experience at Ascott Kuningan Jakarta. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our teams here and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services and facilities. Once again, thank you for your continues support to Ascott Kuningan Jakarta. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Erick Pradiana
Lilik W.
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Business
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10,0

/10

Reviewed 49 week(s) ago

Comfortable, clean and spacious accommodation in the city center.
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Accommodation's Reply
26 May 2024
Dear Ms. Lilik, Warm greetings from Ascott Kuningan Jakarta. Thank you for your review, we are very happy with your positive review. On this occasion we do not forget to thank you for choosing us as your accommodation choice for your holiday. We are very happy that you enjoyed your stay with us, and we have met your expectations in terms of our cleanliness and facilities. Once again, thank you for your review, and we will look forward to welcoming you back next time. Best regards, Erick Pradiana.
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Edwin H.
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9,1

/10

Reviewed 50 week(s) ago

Well services, staff hospitality were enormous, if I have to say, the only thing that just lack maybe were the breakfast menu, I don't know if it was just my own preference, but the variation just quite lack. Beside that, I had a perfect stay with my family. Thank you.

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Accommodation's Reply
17 May 2024
Dear Mr. Edwin Hansen, Warmest Greetings from Ascott Kuningan Jakarta. Thank you for taking the time to provide us with your review. We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. We also have noted your feedback regarding your breakfast experience, please rest assured that your feedback will be shared to our restaurant vendor as their improvements in the future. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Erick Pradiana
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