Ascott Waterplace Surabaya

Apartments
8,7
/10

Very Good

2.285 reviews

What Guests Say About Their Stay

Bedroom (6)
Bathroom (6)
Surroundings (5)
Ambiance (5)
Fanny
9,1
/ 10
Thank you so much for the help at the check in counter (i believe he is a guest service manager, Mr Andri) for giving a great solution for a mistake I did whilst booking the rooms on the app. I really appreciate it. Also the helpful staffs who’s helping with my packages / online orders that were sent to the room every day.
Viana A.
9,4
/ 10
the room is awesome..simple but complete. we enjoy our holiday.. the facilities is good but fortunately the variant of breakfast menus are slight for five star hotel.
Guest
9,7
/ 10
The accommodation is big place, clean, homey. The Furniture is complete, stylish, modern. My Family love to stay in here. Facility is good. The female staff is polite and friendly. Thank you Ascott...Thank you Traveloka for this staycation🙏🙂
Stephaniep Stephaniep
8,8
/ 10
Apartment was spacious for a one bedroom apt. Room was good, bed was comfy. Breakfast was ok not a lot of choice. Location was perfect as very close to PTC. Staff was friendly
Howiningsih A.
8,5
/ 10
Great surroundings and environmentally friendly for family vacations.
In the Area
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Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Experience the luxurious ambiance of Ascott Waterplace Surabaya, a perfect destination for both families and solo travelers. Located in the vibrant western part of Surabaya, this haven offers an inviting ambiance with easy access to lively attractions and diverse local cuisines. For shopping enthusiasts, nearby malls within walking distances such as Pakuwon Mall and Fairway Nine Mall provide endless retail therapy opportunities.
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What's around Ascott Waterplace Surabaya

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Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126
Lobby Ascott Waterplace Surabaya
Lobby 2 Ascott Waterplace Surabaya

Discover More About Ascott Waterplace Surabaya

About Ascott Waterplace Surabaya

Ascott Waterplace Surabaya is a premier serviced apartment located in the heart of Surabaya, Indonesia. This luxurious accommodation offers a perfect blend of comfort, convenience, and modern amenities, making it an ideal choice for both business and leisure travelers. With its strategic location, guests can easily access various attractions, shopping centers, and dining options, ensuring a memorable stay in this vibrant city.

The property features a range of well-appointed apartments, from studio units to spacious three-bedroom suites, catering to different needs and preferences. Each apartment is designed with contemporary decor and equipped with essential amenities, including a fully functional kitchen, high-speed internet, and a cozy living area. This makes Ascott Waterplace Surabaya not just a place to stay, but a home away from home.

One of the standout features of Ascott Waterplace Surabaya is its commitment to providing exceptional service. The friendly and professional staff are always on hand to assist guests with any inquiries or requests, ensuring a seamless experience throughout their stay. Whether you need help with transportation, recommendations for local attractions, or assistance with your accommodation, the team at Ascott Waterplace Surabaya is dedicated to making your visit as enjoyable as possible.

In addition to its comfortable accommodations, Ascott Waterplace Surabaya boasts a variety of facilities designed to enhance your stay. Guests can take advantage of the fitness center, swimming pool, and children's play area, making it a family-friendly destination. For those traveling for business, the property also offers meeting rooms and business services, ensuring that all your professional needs are met.

Moreover, the hotel’s location is a significant advantage. Situated near major business districts and cultural landmarks, guests can easily explore the rich history and vibrant culture of Surabaya. From traditional markets to modern shopping malls, there’s something for everyone just a stone's throw away.

In summary, Ascott Waterplace Surabaya is more than just a place to stay; it’s a destination that offers comfort, convenience, and a taste of local culture. Whether you’re visiting for business or pleasure, this serviced apartment is sure to provide an unforgettable experience.

Why You Should Stay at Ascott Waterplace Surabaya

Choosing Ascott Waterplace Surabaya for your stay comes with numerous benefits. First and foremost, the location is unbeatable. Nestled in the bustling city center, you’ll find yourself surrounded by a plethora of dining, shopping, and entertainment options. This makes it easy to immerse yourself in the local culture and enjoy everything Surabaya has to offer.

Additionally, the spacious apartments provide a level of comfort that traditional hotels often lack. With separate living and sleeping areas, you can unwind after a long day of exploring or business meetings. The fully equipped kitchens allow you to prepare your meals, which is especially convenient for families or those with dietary restrictions.

Another reason to stay at Ascott Waterplace Surabaya is the exceptional service. The staff is known for their warm hospitality and willingness to go the extra mile to ensure your stay is enjoyable. From arranging transportation to providing local insights, they are dedicated to making your experience memorable.

Best Time to Stay at Ascott Waterplace Surabaya

The best time to visit Surabaya and stay at Ascott Waterplace is during the dry season, which typically runs from April to October. During these months, the weather is generally pleasant, with lower humidity and minimal rainfall, making it ideal for sightseeing and outdoor activities.

However, if you’re looking to experience local festivals and events, consider visiting during the months of May and August. These months often feature cultural celebrations that showcase the rich heritage of Surabaya, providing a unique opportunity to engage with the local community.

Transportation and Accessibility

Access to the Airport

Getting to Ascott Waterplace Surabaya from Juanda International Airport is a breeze. The airport is located approximately 30 kilometers from the hotel, and there are several transportation options available. You can opt for a taxi or ride-sharing service, which typically takes around 30-45 minutes, depending on traffic conditions. Alternatively, the hotel can arrange airport transfers for your convenience, ensuring a hassle-free arrival.

Public Transportation

Surabaya boasts a well-connected public transportation system, making it easy to navigate the city. The hotel is conveniently located near several bus stops and the Surabaya Light Rail Transit (LRT) stations. This allows guests to explore various attractions without the need for a car. Additionally, local taxis and ride-sharing services are readily available, providing flexibility for your travel plans.

Unique Facilities at Ascott Waterplace Surabaya

1. Swimming Pool

The outdoor swimming pool at Ascott Waterplace Surabaya is a perfect spot to relax and unwind. Surrounded by lush greenery, it offers a serene atmosphere for guests to enjoy a refreshing dip or lounge by the poolside.

2. Fitness Center

For fitness enthusiasts, the well-equipped fitness center provides a range of exercise equipment, allowing you to maintain your workout routine while traveling. Whether you prefer cardio or strength training, you’ll find everything you need to stay active.

3. Children’s Play Area

Families traveling with children will appreciate the dedicated play area designed for younger guests. This safe and fun space allows kids to engage in various activities while parents relax, making it a family-friendly environment.

Nearby Attractions at Ascott Waterplace Surabaya

1. Tugu Pahlawan (Heroes Monument)

Located approximately 5 kilometers from Ascott Waterplace Surabaya, Tugu Pahlawan is a significant landmark commemorating the heroes of the Indonesian independence struggle. The monument is surrounded by a beautiful park, making it a great spot for a leisurely stroll and a chance to learn about the country’s history.

2. Surabaya Zoo

Just 6 kilometers away, Surabaya Zoo is one of the oldest zoos in Southeast Asia. Home to a diverse range of animals, it offers an educational experience for visitors of all ages. The zoo also features beautiful gardens and picnic areas, perfect for a family day out.

3. House of Sampoerna

Located about 4 kilometers from the hotel, the House of Sampoerna is a fascinating museum that showcases the history of Indonesia’s clove cigarette industry. Visitors can explore the museum, enjoy guided tours, and even witness the traditional hand-rolling process of kretek cigarettes.

4. Surabaya Plaza Shopping Mall

For shopping enthusiasts, Surabaya Plaza Shopping Mall is just 3 kilometers away. This modern mall features a wide range of retail stores, dining options, and entertainment facilities, making it a perfect destination for a day of shopping and leisure.

5. Kenjeran Beach

Approximately 10 kilometers from Ascott Waterplace, Kenjeran Beach is a popular spot for both locals and tourists. The beach offers stunning views of the ocean, water sports activities, and a vibrant atmosphere, making it an ideal place to relax and enjoy the sun.

6. Ciputra Waterpark

Located about 12 kilometers from the hotel, Ciputra Waterpark is one of the largest water parks in Indonesia. With a variety of thrilling water slides, lazy rivers, and wave pools, it’s a fantastic destination for families looking to have fun in the sun.

7. Surabaya Cathedral

Just 5 kilometers away, Surabaya Cathedral is an architectural marvel and a significant religious site. The stunning neo-gothic design and serene atmosphere make it a must-visit for those interested in history and culture.

8. Monumen Kapal Selam (Submarine Monument)

Located about 6 kilometers from the hotel, the Submarine Monument is a unique attraction that features a retired Russian submarine. Visitors can explore the submarine and learn about its history, making it an interesting stop for history buffs.

9. Jembatan Merah (Red Bridge)

Approximately 7 kilometers away, Jembatan Merah is an iconic bridge that holds historical significance in Surabaya. The area surrounding the bridge is bustling with local markets and eateries, providing a glimpse into the city’s vibrant culture.

10. Al-Akbar Mosque

Located about 8 kilometers from Ascott Waterplace, Al-Akbar Mosque is one of the largest mosques in Indonesia. Its stunning architecture and peaceful ambiance make it a beautiful place to visit and reflect.

Tips and Tricks for Staying at Ascott Waterplace Surabaya

Tips During Your Stay

To make the most of your stay at Ascott Waterplace Surabaya, consider these tips: always communicate your needs to the staff, as they are eager to assist you. Don’t hesitate to ask for local recommendations for dining and attractions. Additionally, take advantage of the hotel’s amenities, such as the fitness center and swimming pool, to enhance your experience.

Tips for Enjoying Hotel Facilities

When using the hotel facilities, try to visit during off-peak hours for a more relaxed experience. For instance, the swimming pool is less crowded in the early morning or late afternoon. If you’re planning to use the fitness center, consider scheduling your workouts during quieter times to enjoy a more private atmosphere.

Why Book Ascott Waterplace Surabaya on Traveloka

Extensive Accommodation Options

When you book Ascott Waterplace Surabaya through Traveloka, you gain access to a wide range of accommodation options. Whether you’re looking for a budget-friendly stay or a luxurious experience, Traveloka has you covered. The platform allows you to compare prices and find the best deals, ensuring you get the most value for your money.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to manage your budget more effectively. Additionally, with the PayLater feature, you can enjoy your stay now and pay later, making it easier to plan your travel expenses.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you increase your Traveloka Priority level, you’ll unlock exclusive discounts, priority customer service, and other exciting rewards that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at Ascott Waterplace Surabaya. These reviews provide valuable insights into the quality of service, amenities, and overall experience, helping you make an informed decision when booking your stay.

With all these advantages, there’s no reason not to choose Ascott Waterplace Surabaya for your next visit to Surabaya. Booking hotel through Traveloka ensures you enjoy a seamless and enjoyable experience, making your trip unforgettable!

All facilities in Ascott Waterplace Surabaya

Swimming Pool Ascott Waterplace Surabaya
Swimming Pool
Entertainment Facility Ascott Waterplace Surabaya
Entertainment Facility
Fitness Center Ascott Waterplace Surabaya
Fitness Center
Functional Hall Ascott Waterplace Surabaya
Functional Hall
Common Space Ascott Waterplace Surabaya
Common Space

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • DVD player
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Breakfast restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • Breakfast
  • Buffet breakfast
  • Continental breakfast
  • Dining area

General

  • AC
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Terrace

Things to Do

  • Children play area
  • Fitness center
  • Outdoor pool
  • TV lounge
  • Waterslide

Business Facilities

  • Computer station
  • Meeting facilities
  • Photocopier
  • Projector

Accessibilty

  • Accessible parking
  • Wheelchair accessible

Family-friendly Facilities

  • Children pool

Transportation

  • Area shuttle with surcharge

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Ascott Waterplace Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 11:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Swimming Pool closed temporarily from 10-5-2024 to 31-5-2024.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 11:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Ascott Waterplace Surabaya
182
Number of floors in Ascott Waterplace Surabaya
33
Another facilities in Ascott Waterplace Surabaya
Bathrobe, Bathtub, Cable TV, Desk, DVD player

Frequently asked question in Ascott Waterplace Surabaya

What are available facilities at Ascott Waterplace Surabaya?
There are top facilites at Ascott Waterplace Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Ascott Waterplace Surabaya?
The standard check-in time at Ascott Waterplace Surabaya is starting from From 14:00 while the latest check-out time is at Before 11:00
Does Ascott Waterplace Surabaya provide breakfast?
Yes, Ascott Waterplace Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Ascott Waterplace Surabaya

8,7
Very Good

From 2.285 reviews

Provided by travelers on
Cleanliness

9,0

Room Comfort

9,0

Meal

8,2

Location

8,9

Service and Facilites

8,8

People often mention about Ascott Waterplace Surabaya
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Wifi (4)
Room Space (4)
Bedroom (4)
Bathroom (4)
Family Friendly (3)
Staff Friendliness (3)
Check-in/out Time (3)
Ambiance (3)
Hotel Area (3)
Surroundings (2)
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Traveler Reviews Ascott Waterplace Surabaya

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Customer reviews
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Arie W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10,0

/10

Reviewed 7 week(s) ago

Enjoying the stay So clean and comfy

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Accommodation's Reply
08 Mar 2025
Dear Arie W, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
R***o
icon-origin-TRAVELOKA

6,6

/10

Reviewed 12 week(s) ago

First of all the check in time is delayed until 6.30PM, and the reservation is giving a complimentary for 3 people Break fast for 3 days (until me and fam check out), when the second day coming 3 pax BF is good but at the 3rd day they say that the complimentary suddenly change to 1pax 1 day, and they said I already take the 3 days because yesterday we took bf 3pax, its very dissapointing, they don't keep their words about the complimentary, very not recommended!
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Accommodation's Reply
03 Feb 2025
Dear Mr. Rio Ananta, Warmest Greetings from Ascott Waterplace Surabaya! It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We sincerely apologize for the disappointment and inconvenience you have experienced. Once again, thank you for staying with us and we look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely, Monica Sihombing Guest Service Manager
b***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9,4

/10

Reviewed 13 week(s) ago

Very worth it for the family
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Accommodation's Reply
26 Jan 2025
Dear Valued Customer, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
A***y
icon-origin-TRAVELOKA

9,7

/10

Reviewed 16 week(s) ago

The check in service was fast and very friendly. Housekeeping was also
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Accommodation's Reply
04 Jan 2025
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
J***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,4

/10

Reviewed 26 week(s) ago

Crazy, this is how rich people live. From the beginning, all the staff were very welcoming, friendly and helpful, especially the receptionist or CS who explained the rules of staying, procedures, facilities and others in great detail. We booked a single room, but when we arrived at the location, the room was full, and we were given a much better upgrade with a double bed room without adding any, so the kids could sleep in their own room, so my wife and I could be alone in our own room, the best solution. The pool is large and has various types for babies, children, adults, there are all playgrounds, it really suits the name waterplace, it's really a place to play in the water, but for the record when we went there, there happened to be 1 part that was being repaired, but it's still OK, great. Basically everything is The Best here, privacy is also OK, facilities are more than OK, The Room is The Best. Unfortunately, we didn't take breakfast, because Pakuwon Mall is just across the Lobby, so we decided to eat and walk around Pakuwon Mall, because we only need to walk across and we've arrived. Anyway, this year's anniversary vacation was The Best, I didn't choose the wrong place. Hmm.
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1 people find it helpful

Accommodation's Reply
10 Nov 2024
Dear Valued Customer, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
b***y
icon-Business
Business
icon-origin-TRAVELOKA

10,0

/10

Reviewed 27 week(s) ago

Clean, comfortable and friendly.
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2 people find it helpful

Accommodation's Reply
23 Oct 2024
Dear Valued Customer, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10,0

/10

Reviewed 39 week(s) ago

The room is clean & comfort. Service is excellent.

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Accommodation's Reply
25 Jul 2024
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
s***i
icon-Business
Business
icon-origin-TRAVELOKA

8,2

/10

Reviewed 40 week(s) ago

Location and convenience of service OK.
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1 people find it helpful

Accommodation's Reply
25 Jul 2024
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager
S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,1

/10

Reviewed 45 week(s) ago

Ascott Waterplace is a very nice serviced apartment. It 's located right across PTC where my event was. So it 's very convenient for me to go to my event. The apartment is spacious, it has the living room, the kitchen with the refrigerator & water dispenser. The bedroom has good bed as well. The AC is cold but the it is a bit noisy. And the curtain is set at the same side with the bed, and for me that likes the room to be completely dark, this curtain setup allows the sunshine to come to the bedroom and disturbs my sleep. I don't know if the curtain setup in all the apartments are like this or I just happened to get the apartment with this kind of curtain setup.
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2 people find it helpful

Accommodation's Reply
13 Jun 2024
Dear Valued Customer, Warmest Greetings from Ascott Waterplace Surabaya! It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We also take note on your valuable feedback with regards to AC noise and the curtain set up which we sincerely apologize for and it has been conveyed to our respective team members for rectification. As for the curtain set up in one bedroom deluxe type that you were occupying is all the same. Once again, thank you for staying with us and we look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely, Monica Sihombing Asst. Guest Service Manager
m***n
icon-origin-TRAVELOKA

10,0

/10

Reviewed 47 week(s) ago

The room is great and spacious. I recommend coming back.
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Accommodation's Reply
04 Jun 2024
Dear Valued Customer, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Asst Guest Service Manager
D***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,4

/10

Reviewed 52 week(s) ago

Very friendly receptionist, I asked for the top floor with swimming pool view and was given as I wanted. Thanks.
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Accommodation's Reply
28 Apr 2024
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Asst Guest Service Manager
I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,4

/10

Reviewed 52 week(s) ago

I ordered for my boss's guests, and he was impressed with our choice of this hotel.
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Accommodation's Reply
26 Apr 2024
Dear Valued Customer, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your customer's stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that they had several delightful moments during their stay and most importantly, that they felt home-away-from-home! We are happy to have met their expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again and look forward to welcoming your customer's back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Asst Guest Service Manager
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Resha L. A. D.
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8,5

/10

Reviewed 58 week(s) ago

Close to the mall, perfect for small family. Very good are.

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Accommodation's Reply
19 Mar 2024
Dear Mr. Resha L Adi Dharma, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Asst Guest Service Manager
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Edwyn S.
icon-origin-TRAVELOKA

8,5

/10

Reviewed 73 week(s) ago

Clean and very comfy hotel. Been here many times and very satisfied.

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Accommodation's Reply
13 Dec 2023
Dear Mr. Edwin Suryadinata, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Asst Guest Service Manager
Denny J. C.
icon-origin-TRAVELOKA

9,7

/10

Reviewed 75 week(s) ago

Quick check in and check out. Clean room. Plenty of facility.

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Accommodation's Reply
17 Nov 2023
Dear Mr. Denny Junior Chandra, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Asst Guest Service Manager
Sisca Y.
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6,2

/10

Reviewed 80 week(s) ago

The breakfast menu is very small and the taste is not good. The towels were yellow and dirty, looking like doormats. The housekeeping staff did not wear gloves when cleaning the toilet, very unhygienic.
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2 people find it helpful

Accommodation's Reply
11 Oct 2023
Dear Ms. Sisca, Warm Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your experience of staying at Ascott Waterplace Surabaya! Please allow us to apologize profusely for the inconvenience you experienced regarding breakfast, equipment in the unit, and the service of our team. We have shared this feedback with the relevant teams for immediate correction and improvement. Once again we thank you for your support and hope to welcome you back to Ascott Waterplace Surabaya and provide even better service. Greetings, Monica.S Asst Guest Service Manager
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Thomas L.
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9,7

/10

Reviewed 83 week(s) ago

The hotel is nice, breakfast is ok, the swimming pool is spacious, the rooms are clean and the service is good. The hotel's location is next to Pakuwon Mall and easy to reach on foot.
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Accommodation's Reply
25 Sep 2023
Dear Mr. Thomas Liminto, Warm Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your experience of staying at Ascott Waterplace Surabaya! It makes us very happy to know that you experienced some pleasant moments during your stay. We are pleased to be able to meet your expectations in service standards and quality and motivate us to further increase our commitment to providing even better service. Once again we thank you for your support and look forward to welcoming you back to Ascott Waterplace Surabaya. Greetings, Monica/Asst Guest Service Manager.
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listiana
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8,5

/10

Reviewed 99 week(s) ago

Easy check in. We got upgraded from deluxe to executive. Very nice impression. Location are great. Clean. Perfect.

1 people find it helpful

Accommodation's Reply
05 Jun 2023
Dear Mrs. Listiana, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica/Asst Guest Service Manager
Danny A. Y.
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8,5

/10

Reviewed 101 week(s) ago

Good service and good food.
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1 people find it helpful

Accommodation's Reply
25 May 2023
Dear Mr. Danny Alogo Yulianto, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica/Asst Guest Service Manager
Soekotjo Tjio
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9,7

/10

Reviewed 103 week(s) ago

Clean, nice, comfortable and great location near plaza.

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Accommodation's Reply
08 May 2023
Dear Mr. Soekotjo Tjio, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica/Asst GSM
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