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Cleo Hotel Walikota Mustajab

Name: Cleo Hotel Walikota Mustajab
Address: Jalan Walikota Mustajab No. 59 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271, Jalan Walikota Mustajab No. 59, Jawa Timur, 60271, Indonesia
Rating: 8.5

Hotels

8,4

/10

Very Good

3.559 reviews

What Guests Say About Their Stay

Staff Friendliness (38)

Distance To City Center (36)

Ambiance (33)

Hotel Area (32)

Mokhamad A. F.

9,4

/ 10

The hotel is clean and near, very comfortable and simple for business trip.

Sri R.

8,5

/ 10

Nice places with strategic access, the price pay it all with cleanliness, comfortable and location. You could get klatak satay just by walking about 100m far, and grand city about 200m.

Fen X.

9,1

/ 10

Nice hotel and good service. Clean

Ridwan L.

9,4

/ 10

The room is very clean and the air-con works well.

Danish M. c.

8,5

/ 10

Good place, good service, good people

In the Area

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Jalan Walikota Mustajab No. 59 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

note: hotel was previously named Cleo Business Hotel Walikota Mustajab City Center Cleo Hotel Walikota Mustajab is a hotel in a good neighborhood, which is located at Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Cleo Hotel Walikota Mustajab

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What's around Cleo Hotel Walikota Mustajab

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Jalan Walikota Mustajab No. 59 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Discover More About Cleo Hotel Walikota Mustajab

Cleo Hotel Walikota Mustajab - The Best Comfort at an Affordable Price

Enjoy a comfortable stay with the best service and guaranteed facilities without breaking the bank. Cleo Hotel Walikota Mustajab offers a modern and practical atmosphere, making it perfect for both tourists and business travelers seeking accommodation in the heart of Surabaya.

With easy access to major destinations, guests can explore Grand City Mall for shopping and leisure, enjoy the city ambiance at Alun-Alun Surabaya, or visit the Mayor’s Office and Governor’s Office for business purposes. Additionally, the hotel is conveniently located near Gubeng Train Station, providing seamless mobility for travelers. For those interested in historical landmarks, Monkasel (Submarine Monument) is just a short distance away. Moreover, guests needing medical services can easily access RS Mata Undaan, a well-known eye hospital in the city.

Located at Jl. Walikota Mustajab No.59, Surabaya, this hotel is the perfect choice for those seeking comfort, convenience, and affordability all in one package.

All facilities in Cleo Hotel Walikota Mustajab

Bar, Cafe and Lounge

Lobby

Exterior

Bedroom

In-room Bathroom

Public Facilities

Parking
Coffee shop
Elevator
Restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Cable TV
Desk
Shower
TV

Hotel Services

24-hour security
Laundry service
24-hour Receptionist

Transportation

Car rental
Valet parking

General

AC
Smoking area

Things to Do

TV lounge

Connectivity

LAN Internet

Shuttle Service

Airport transfer

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

Accommodation Policy & General Information in Cleo Hotel Walikota Mustajab

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - Before 12:00
Available rooms at Cleo Hotel Walikota Mustajab	112
Number of floors in Cleo Hotel Walikota Mustajab	6
Another facilities in Cleo Hotel Walikota Mustajab	Coffee shop, Room service, Safety deposit box, WiFi in public area, Cable TV

Frequently asked question in Cleo Hotel Walikota Mustajab

What are available facilities at Cleo Hotel Walikota Mustajab?

There are top facilites at Cleo Hotel Walikota Mustajab such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Cleo Hotel Walikota Mustajab?

The standard check-in time at Cleo Hotel Walikota Mustajab is starting from From 14:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in Cleo Hotel Walikota Mustajab

Overall Ratings & Reviews Cleo Hotel Walikota Mustajab

Traveloka (3.559)

8,4

Very Good

From 3.559 reviews

Provided by travelers on

Cleanliness

8,5

Room Comfort

8,3

Meal

7,9

Location

8,7

Service and Facilites

8,5

People often mention about Cleo Hotel Walikota Mustajab

All

Distance to City Center (37)

Ambiance (36)

Staff Friendliness (35)

Hotel Area (32)

Accessibility (31)

Bedroom (31)

Surroundings (30)

Wifi (27)

Check-in/out Time (27)

Bathroom (27)

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Traveler Reviews Cleo Hotel Walikota Mustajab

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Customer reviews

M***d

Staycation

10,0

/10

Reviewed 4 day(s) ago

near Surabaya culinary places, town square and city hall

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C***a

Staycation

9,1

/10

Reviewed 2 week(s) ago

Clean and comfortable rooms, cold AC, hot water is also good, the price is reasonable, let's stay here for a low budget

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L***y

9,4

/10

Reviewed 2 week(s) ago

Worth it for the price and recommendation considering the location, the friendliness of the staff. Please try it.

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EFRIZAL

Business

9,7

/10

Reviewed 2 week(s) ago

Best View Best Location Best Price One Owner with Cleo Mineral n Aviant Paint

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H***a

Staycation

10,0

/10

Reviewed 3 week(s) ago

The hotel staff was very friendly and helpful during reservations.

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rezky j.

9,1

/10

Reviewed 12 week(s) ago

hotel in the city center, in front of the city hall. perfect for walking around the city center

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1 people find it helpful

Accommodation's Reply

01 Feb 2025

Hello Brother Rezky J. Thank you for choosing Cleo Hotel Walikota Mustajab to stay while in Surabaya. It is an honor for us that you are willing to provide the best review regarding our property. We will convey your suggestions and reviews to the Management and other fellow staff. We hope to meet you again.

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I***a

Staycation

6,9

/10

Reviewed 13 week(s) ago

The place is nice and strategic, but in terms of room facilities it is lacking, when we arrived we only got 1 sandal, no towel, no mat, and the TV was dirty. The bathroom was so muddy. Then for breakfast there was less variety. And in your opinion the taste was lacking. Only 3 types. And that was for decent food, you got tempura instead

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2 people find it helpful

Accommodation's Reply

13 Feb 2025

Hello Sis. Thank you for choosing Cleo Hotel Walikota Mustajab as a place to stay while in Surabaya. It is an honor for us that you have participated in giving a review of our property. We will convey your suggestions and complaints to the Management and other fellow staff. We hope to meet you again. Have a Great Day

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anik w.

10,0

/10

Reviewed 13 week(s) ago

First time staying here, and so far, yes, you can see from the survey above, it's really good, very satisfied and coincidentally I stayed in an executive room with an aurora, I really like it because I really love the sky, it's really the right healing for those who are still in the city.

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1 people find it helpful

Accommodation's Reply

01 Feb 2025

Hello Sis Anik W. Thank you for choosing Cleo Hotel Walikota Mustajab to stay while in Surabaya. It is an honor for us that you are willing to provide the best review regarding our property. We will convey your suggestions and reviews to the Management and other fellow staff. We hope to meet you again.

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LATIFATUL Q.

10,0

/10

Reviewed 13 week(s) ago

The service is friendly :) assisted by the receptionist, Ms. Adriana.

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1 people find it helpful

Accommodation's Reply

01 Feb 2025

Hello Sis Latifatul Q. Thank you for choosing Cleo Hotel Walikota Mustajab to stay while in Surabaya. It is an honor for us that you are willing to provide the best review regarding our property. We will convey your suggestions and reviews to the Management and other fellow staff. We hope to meet you again.

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L***a

Staycation

5,6

/10

Reviewed 13 week(s) ago

The staff needs to be trained again, the guest has not checked out of the room but the room was opened by force even though the receptionist had confirmed it. Very rude and disappointing!

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3 people find it helpful

Rohman

Business

10,0

/10

Reviewed 14 week(s) ago

The accommodation is comfortable, clean, and the staff are friendly.

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Accommodation's Reply

23 Jan 2025

Hello Brother Rohman. Thank you for choosing Cleo Hotel Walikota Mustajab to stay while in Surabaya. It is an honor for us that you have participated in giving the best review about our property. We will convey your suggestions and reviews to the Management and other fellow staff. We hope to meet you again. Have a nice day.

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sekar a. a. p.

Leisure

9,1

/10

Reviewed 14 week(s) ago

I booked a room for New Year's, easy access to anywhere on foot. Close to restaurants and minimarkets 👍

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Accommodation's Reply

23 Jan 2025

Hello Kak Sekar. Thank you for choosing Cleo Hotel Walikota Mustajab to stay while in Surabaya. It is an honor for us that you are willing to give the best review about our property. We will convey your suggestions and reviews to the Management and other fellow staff. We hope to meet you again. Have a Nice day.

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Adhitya S. B.

Staycation

9,1

/10

Reviewed 16 week(s) ago

First time staying at Cleo overall satisfactory. Strategic location because it is close to the city center, close to the station, close to the shopping center and not difficult if you want to find food outside (because when you exit the hotel turn right it is full of food stalls) Maybe the parking facilities need to be improved, because for motorbikes or cars, especially motorbikes, the parking ceiling is too low. So for visitors who are around 170 cm tall, they will definitely have to bow their heads, besides it is also narrow, so when they want to go out they are reluctant to worry about not getting a parking space when they return. Apart from that, it's OK.

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Accommodation's Reply

23 Jan 2025

Hello Brother Adhitya S. B, thank you for choosing Cleo Hotel Walikota Mustajab to stay while in Surabaya. It is an honor for us that you have participated in giving the best review about our property. We will convey your suggestions and reviews to the Management and other fellow staff. We hope to meet you again. Have a nice day.

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Safitri O. U.

10,0

/10

Reviewed 16 week(s) ago

Friendly service, clean rooms, smoking area

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Accommodation's Reply

08 Jan 2025

Hello Sis Safitri Oktavia Utami. Thank you for choosing Cleo Hotel Walikota Mustajab to stay while in Surabaya. It is an honor for us that you are willing to give the best review about our property. We will convey your suggestions and reviews to the Management and other fellow staff. We hope to meet you again. Have a Nice day.

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B***y

9,4

/10

Reviewed 16 week(s) ago

Recommended if you want to stay here, the waiters and staff are friendly, the rooms are nice, the facilities are complete, only the water on the top floor doesn't flow very fast when taking a shower, please replace the towels and spray, otherwise it's okay.

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Accommodation's Reply

08 Jan 2025

Hello Sis. Thank you for choosing Cleo Hotel Walikota Mustajab to stay while in Surabaya. It is an honor for us that you are willing to give the best review about our property. We will convey your suggestions and reviews to the Management and other fellow staff. We hope to meet you again. Have a Nice day.

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A***n

10,0

/10

Reviewed 16 week(s) ago

The perfect location for an overnight stay, close to culinary centers and major malls in Surabaya.

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Accommodation's Reply

08 Jan 2025

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a***i

8,8

/10

Reviewed 17 week(s) ago

Recommended for a staycation in the city center. Easy access everywhere. Quite clean and not noisy even though it is close to the main road

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1 people find it helpful

Accommodation's Reply

24 Dec 2024

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Y***k

9,4

/10

Reviewed 18 week(s) ago

We used to book in this hotel due to its cleanliness, and the friendly staffs. Hopefully, the management will expand the parking area. It is too crowded for such marvelous hotel

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Accommodation's Reply

08 Jan 2025

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M***i

8,8

/10

Reviewed 18 week(s) ago

Clean room, good service, close to restaurants

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Accommodation's Reply

24 Dec 2024

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Oktavianto

8,7

/10

Reviewed 19 week(s) ago

Don't be surprised, it's an exclusive boarding house.

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Accommodation's Reply

08 Jan 2025

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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