Fox HARRIS City Center Bandung

Hotels
Preferred Partner
8,2
/10

Very Good

3.658 reviews

What Guests Say About Their Stay

Bunga F.
9,7
/ 10
Over all good, especially for Santi ( front office staff) , she is very friendly and helpful . Thank you so much.
Iwan Tanudjaja
9,1
/ 10
Great location, nice and comfy hotel
Yuliantini
9,1
/ 10
Nice city view. Clean. Friendly.
Muhammad H. P.
10,0
/ 10
Very nice place, breakfast was good and had variations. Oh and the internet is pretty fast.
Jeffry O.
9,7
/ 10
Great hotel with reasonable price and facility
In the Area
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Jalan Jawa No.3, Merdeka, Bandung, Jawa Barat, Indonesia, 40117

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Fox Harris City Center Bandung Fox HARRIS City Center Bandung is located in area / city Merdeka. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Fox HARRIS City Center Bandung

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Jalan Jawa No.3, Merdeka, Bandung, Jawa Barat, Indonesia, 40117
Lobby Fox HARRIS City Center Bandung
Lobby 2 Fox HARRIS City Center Bandung

Discover More About Fox HARRIS City Center Bandung

About Fox HARRIS City Center Bandung

Fox HARRIS City Center Bandung is a vibrant and modern hotel located in the heart of Bandung, Indonesia. This hotel is designed to cater to both business and leisure travelers, offering a unique blend of comfort, style, and convenience. With its strategic location, guests can easily access various attractions, shopping centers, and dining options, making it an ideal base for exploring the city.

The hotel features a contemporary design that reflects the dynamic spirit of Bandung. Each room is thoughtfully decorated with modern furnishings and equipped with essential amenities to ensure a comfortable stay. Guests can choose from a variety of room types, including superior rooms, deluxe rooms, and family suites, all designed to provide a relaxing atmosphere after a long day of exploring the city.

One of the standout features of Fox HARRIS City Center Bandung is its commitment to sustainability. The hotel implements eco-friendly practices, such as energy-efficient lighting and water conservation measures, making it a great choice for environmentally conscious travelers. Additionally, the hotel staff is known for their warm hospitality, ensuring that every guest feels welcomed and valued during their stay.

For those looking to unwind, the hotel offers a range of facilities, including a swimming pool, fitness center, and spa services. Guests can indulge in rejuvenating treatments or simply relax by the poolside with a refreshing drink. The on-site restaurant serves a delicious selection of local and international cuisine, providing a delightful dining experience without having to leave the hotel.

Fox HARRIS City Center Bandung also caters to business travelers with its well-equipped meeting rooms and conference facilities. Whether you’re hosting a corporate event or a small meeting, the hotel provides the necessary tools and support to ensure a successful gathering.

Why You Should Stay at Fox HARRIS City Center Bandung

Staying at Fox HARRIS City Center Bandung offers numerous advantages. First and foremost, its prime location allows easy access to popular attractions such as the famous Braga Street, Trans Studio Bandung, and the stunning Tangkuban Perahu volcano. This means you can spend less time traveling and more time enjoying what Bandung has to offer.

Moreover, the hotel’s modern amenities and comfortable accommodations make it a perfect retreat after a day of exploration. Whether you’re traveling solo, with family, or on a business trip, Fox HARRIS City Center Bandung has something for everyone. The friendly staff is always ready to assist you with any requests, ensuring a pleasant and memorable stay.

Best Time to Stay at Fox HARRIS City Center Bandung

The best time to visit Bandung is during the dry season, which typically runs from May to September. During these months, the weather is pleasant, making it ideal for outdoor activities and sightseeing. However, if you prefer a quieter experience, consider visiting during the shoulder months of April and October, when the crowds are thinner, and you can enjoy the city at a more leisurely pace.

Transportation and Accessibility

Access to the Airport

Getting to Fox HARRIS City Center Bandung from Husein Sastranegara International Airport is a breeze. The airport is located approximately 5 kilometers from the hotel, making it a quick 15-minute drive by taxi or ride-sharing service. The hotel can also arrange airport transfers for guests, ensuring a hassle-free arrival and departure experience.

Public Transportation

Bandung has a variety of public transportation options, including angkots (minivans), buses, and taxis. The hotel is conveniently located near major bus routes, making it easy to explore the city without the need for a private vehicle. For those who prefer a more comfortable option, ride-sharing services like Gojek and Grab are widely available and can be booked via mobile apps.

Unique Facilities at Fox HARRIS City Center Bandung

1. Rooftop Swimming Pool

The rooftop swimming pool at Fox HARRIS City Center Bandung offers stunning views of the city skyline. It’s the perfect spot to relax and soak up the sun while enjoying a refreshing drink from the poolside bar.

2. Fitness Center

Stay active during your stay with the hotel’s well-equipped fitness center. Whether you prefer cardio workouts or strength training, the gym has everything you need to maintain your fitness routine.

3. Spa Services

Indulge in a range of spa treatments designed to rejuvenate your body and mind. From massages to facials, the spa at Fox HARRIS City Center Bandung provides a tranquil escape from the hustle and bustle of the city.

Nearby Attractions at Fox HARRIS City Center Bandung

1. Braga Street

Braga Street is one of Bandung's most famous streets, known for its historical architecture, vibrant atmosphere, and numerous cafes and shops. Located just 1.5 kilometers from Fox HARRIS City Center Bandung, it’s a must-visit for anyone looking to experience the city's culture and history.

2. Trans Studio Bandung

Trans Studio Bandung is an indoor theme park that offers a variety of rides and attractions for all ages. Located approximately 3 kilometers from the hotel, it’s a great place for families to spend a fun-filled day.

3. Tangkuban Perahu Volcano

This stunning volcano is located about 30 kilometers from the hotel and is famous for its beautiful craters and hot springs. Visitors can hike around the area and enjoy breathtaking views of the surrounding landscape.

4. Saung Angklung Udjo

Experience the rich cultural heritage of Indonesia at Saung Angklung Udjo, located just 5 kilometers from the hotel. This cultural center showcases traditional music performances and offers workshops where visitors can learn to play the angklung, a traditional bamboo musical instrument.

5. Bandung Zoo

The Bandung Zoo is home to a variety of animal species and is a great place for families to visit. Located about 4 kilometers from Fox HARRIS City Center Bandung, it offers educational programs and interactive exhibits for children.

6. Gedung Sate

Gedung Sate is an iconic building in Bandung, known for its unique architecture and historical significance. It’s located approximately 2 kilometers from the hotel and is a great spot for photography enthusiasts.

7. Cihampelas Walk

Cihampelas Walk is a popular shopping and dining destination located about 3 kilometers from the hotel. With its open-air concept, visitors can enjoy shopping for local handicrafts, fashion, and souvenirs while savoring delicious food from various restaurants.

8. Dago Pakar

Dago Pakar is a beautiful area known for its lush greenery and scenic views. Located around 6 kilometers from the hotel, it’s perfect for hiking and enjoying nature. The area also features several cafes where visitors can relax and enjoy the view.

9. Museum Geologi

The Geological Museum of Bandung is located about 2.5 kilometers from the hotel and offers fascinating exhibits on the geological history of Indonesia. It’s an educational experience that’s perfect for families and anyone interested in science.

10. Floating Market Lembang

Located approximately 12 kilometers from Fox HARRIS City Center Bandung, the Floating Market Lembang is a unique dining experience where visitors can enjoy local delicacies from boats on the water. It’s a fun and picturesque spot to spend an afternoon.

Tips and Tricks for Staying at Fox HARRIS City Center Bandung

Tips During Your Stay

To make the most of your stay at Fox HARRIS City Center Bandung, consider booking your activities in advance. This will help you avoid long lines and ensure you get to experience all the attractions you want to visit. Additionally, don’t hesitate to ask the hotel staff for recommendations on local dining and attractions—they’re always happy to help!

Tips for Enjoying Hotel Facilities

Take advantage of the hotel’s facilities by scheduling some downtime to relax by the pool or indulge in a spa treatment. If you’re a fitness enthusiast, try to fit in a workout at the gym before heading out for the day. Also, be sure to check out the hotel’s restaurant for breakfast; it’s a great way to fuel up for a day of exploring.

Why Book Fox HARRIS City Center Bandung on Traveloka

Extensive Accommodation Options

When you book through Traveloka, you have access to a wide range of accommodation options, from budget-friendly hotels to luxurious resorts. Fox HARRIS City Center Bandung is a fantastic choice for those looking for comfort and convenience without breaking the bank.

Easy and Flexible Payment Options

Traveloka offers easy and flexible payment options, including the ability to pay at the hotel. This means you can save even more with their PayLater feature, allowing you to enjoy your stay without the immediate financial burden.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which allows you to earn points and enjoy special perks. This means more savings and benefits for your future travels!

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at various accommodations, including Fox HARRIS City Center Bandung. This transparency helps you make informed decisions based on real experiences from fellow travelers.

With all these advantages, there’s no reason not to choose Fox HARRIS City Center Bandung for your next stay in Bandung. Booking hotel now via Traveloka and enjoy an unforgettable holiday experience!

All facilities in Fox HARRIS City Center Bandung

Bar, Cafe and Lounge Fox HARRIS City Center Bandung
Bar, Cafe and Lounge
Swimming Pool Fox HARRIS City Center Bandung
Swimming Pool
Entertainment Facility Fox HARRIS City Center Bandung
Entertainment Facility
Functional Hall Fox HARRIS City Center Bandung
Functional Hall
Lobby Fox HARRIS City Center Bandung
Lobby

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • 24-hour Receptionist
  • 24-hour security

Things to Do

  • Outdoor pool

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Fox HARRIS City Center Bandung

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Deposit

Deposit IDR 0 is required upon check-in. The accommodation accepts cash and debit card.

Extra Breakfast

Accommodation charges IDR 130,000/guest for extra breakfast.
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Fox HARRIS City Center Bandung
111
Number of floors in Fox HARRIS City Center Bandung
8
Another facilities in Fox HARRIS City Center Bandung
Coffee shop, 24-hour room service, Breakfast restaurant, Room service, WiFi in public area

Frequently asked question in Fox HARRIS City Center Bandung

What are available facilities at Fox HARRIS City Center Bandung?
There are top facilites at Fox HARRIS City Center Bandung such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Fox HARRIS City Center Bandung?
The standard check-in time at Fox HARRIS City Center Bandung is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Fox HARRIS City Center Bandung provide breakfast?
Yes, Fox HARRIS City Center Bandung provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Fox HARRIS City Center Bandung

8,2
Very Good

From 3.658 reviews

Provided by travelers on
Cleanliness

8,2

Room Comfort

8,2

Meal

7,9

Location

8,4

Service and Facilites

8,3

People often mention about Fox HARRIS City Center Bandung
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Distance to City Center (8)
Hotel Area (8)
Staff Friendliness (7)
Room Space (7)
Ambiance (6)
Bedroom (6)
Accessibility (5)
Family Friendly (5)
Wifi (5)
Check-in/out Time (5)
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Traveler Reviews Fox HARRIS City Center Bandung

Number of reviews per page
20
40
Customer reviews
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Arjuna I.
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Staycation
icon-origin-TRAVELOKA

10,0

/10

Reviewed 46 week(s) ago

The location is strategic, close to everywhere, affordable prices, complete facilities, good job,
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Accommodation's Reply
14 Jun 2024
Dear Arjuna, Thank you for your positive review! We are very happy to hear that you enjoyed our hotel's strategic location, affordable prices and complete facilities. We look forward to welcoming you back to fox harris City Center for another enjoyable stay. Warm regards, Lily Siwu. General Manager.
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R***a
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8,4

/10

Reviewed 46 week(s) ago

The room was cramped so I chose the triple room, thinking it would be bigger but it turned out to be really cramped.
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Accommodation's Reply
14 Jun 2024
Our dear guest, Thank you for sharing your review with us. We apologize for the inconvenience you experienced regarding the size of the triple room which felt narrow. We appreciate your input and will consider providing clearer information regarding the room sizes we display for each room type in the future. We hope you will give us another opportunity in the future to provide a better stay experience. Warm regards, Lily Siwu. General Manager.
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Bich H.
icon-Leisure
Leisure
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8,1

/10

Reviewed 47 week(s) ago

I found a mouse wandering on the hotel floor around the lift.

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Accommodation's Reply
04 Jun 2024
Dear Valued Guest, Thank you for bringing this matter to our attention. We sincerely apologize for the unacceptable experience you had with a mouse sighting near the lift. This is not reflective of the standards we strive to maintain at FOX Harris City Center. We have immediately addressed this issue with our pest control and housekeeping teams to ensure that such incidents do not occur in the future. Your feedback is crucial in helping us improve our services and maintain a clean and safe environment for all our guests. We also want to inform you that we will be undergoing a complete renovation starting in early June to further enhance our facilities and overall quality. Thank you for your understanding and patience. We hope you will consider staying with us again, giving us the opportunity to provide you with a better experience. Warm regards, Lily Siwu General Manager
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Marcus A.
icon-Leisure
Leisure
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10,0

/10

Reviewed 47 week(s) ago

The hotel staff were very friendly and very helpful in checking in. Thank you 🙏.
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Accommodation's Reply
04 Jun 2024
Dear Marcus, Thank you for your positive review! We are very happy to hear that you were satisfied with the friendliness and assistance provided by our staff during the check-in process. We look forward to welcoming you back to fox harris City Center for another enjoyable stay. Warm regards, Lily Siwu. General Manager.
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R***o
icon-Business
Business
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9,4

/10

Reviewed 47 week(s) ago

The hotel is strategically located and close to access to various choices of places. The room size is quite spacious and the bed is very comfortable. The cleanliness and amenities are according to needs.
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Accommodation's Reply
30 May 2024
Our dear guest, Thank you for your positive review. We are pleased to know that you enjoyed our hotel's strategic location and easy access to various places. We are also happy that you are satisfied with the spacious room size, bed comfort, as well as the cleanliness and facilities we provide. We look forward to welcoming you back to fox harris City Center for another enjoyable stay. Warm regards, Lily Siwu. General Manager.
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A***g
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Staycation
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5,0

/10

Reviewed 48 week(s) ago

Order a single bed, you get a single bed but only a bed frame, the concept is a twin bed combined into one. Dirty, room 532 is very noisy on top. Don't want to be given this room. Better yet, don't stay at this hotel. The sound of furniture being moved, dragged, and moved continuously. The sound of the water tower that really makes a noise and doesn't stop, oh my, pipes, whatever else. Continue, there is no silence and silence, so disturbing & annoying, this hotel is not a place to rest at all. The room is not soundproof at all. The TV is broken, a good gesture to replace it with another TV. There is no bottled water, but the gallon dispenser outside the room is empty. It feels like a boarding house for a million 2 million out of the room, a 4-star hotel said to get water outside where there is no hot water. The sink is clogged. The technician has fixed it, it's still clogged. The bedsheet linen makes you itchy, honestly, I was bitten by mites until I got red bumps. The bed linen is dirty & doesn't smell like samsek. Even the towels are already disheveled and dull. All the furniture is dirty and stained. Want to move rooms with all the shortcomings of the existing room, as usual the normative hotel template answer, the same type of room is full. If you want to upgrade to a higher type, which is you have to pay more. The price of a non-smoking room is more expensive. Rate idr639k. Is it worth it? Absolutely not. I do not accept the template answer from the management. It can be seen for yourself that there are already many reviews from other customers complaining & reviewing the same things. So, this hotel really has no intention of improving.
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Accommodation's Reply
24 May 2024
Our valued guests, We apologize for the unsatisfactory experience during your stay at Fox Harris City Center. We are very sorry to hear that you experienced many problems during your stay, from noisy rooms to inadequate cleanliness and comfort. We appreciate your criticism and feedback, and we understand that your experience does not reflect the quality standards we strive for. We would like to inform you that we will carry out a complete renovation in early June to improve all facilities and quality, including cleanliness, repair of furniture and general services. We understand that your request to change rooms could not be fulfilled, and we regret if our response felt less than satisfactory. We promise to conduct an in-depth evaluation of our processes to ensure a better experience for each of our guests in the future. We look forward to the opportunity to correct this unpleasant impression and make it a more positive experience in the future. Please believe that your feedback is very valuable for us and will be our main focus to improve our services. We apologize for the inconvenience you experienced and hope to welcome you back after the renovation process is complete. Sincerely, Lily Siwu. General Manager.
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L***a
icon-Leisure
Leisure
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9,4

/10

Reviewed 50 week(s) ago

Staying in a room with a balcony, the size of the room at the fox is indeed spacious, comfortable. Have stayed here several times and always make you feel at home.
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Accommodation's Reply
16 May 2024
Our dear guest, Thank you for your positive review! We are very happy to hear that you were comfortable with our spacious rooms and enjoyed staying in a room with a balcony. We really appreciate your loyalty as a frequent returning guest and are happy to know that you always have a comfortable stay at Fox Harris Bandung. We look forward to welcoming you back to fox harris City Center. Warm regards, Lily Siwu. General Manager.
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s***i
icon-Leisure
Leisure
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6,5

/10

Reviewed 50 week(s) ago

Lokasi nya bagus, Lobby hotel nice. Kamar di lantai 3, tapi karpet selasar dan kamar kurang bersih, dan kamar mandi kurang ya utk hotel bintang 4. Tidak akan kembali ke hotel ini lagi🙏

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Accommodation's Reply
20 May 2024
Our esteemed guest, Thank you for sharing your feedback. We are happy to hear that you liked our hotel location and lobby. However, we are very sorry to hear that you experienced problems with the cleanliness of the carpets in the hallway and rooms, as well as the bathroom facilities not meeting your expectations. We will immediately follow up on your feedback with our housekeeping and maintenance teams to ensure that the cleanliness and quality of our facilities are up to the standards expected of a 4-star hotel. We apologize for any inconvenience you have experienced and greatly appreciate your feedback as an opportunity to improve our services . We hope that in the future we can provide a better experience if you give us another chance. Warm regards, Lily Siwu. General Manager.
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Guest
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8,8

/10

Reviewed 52 week(s) ago

Fasilitas OK. Lokasi enak sepi, dan ada salon di sebelahnya. Awal masuk salah order via traveloka di smoking room. Tp bisa dengan mudah minta pindah walaupun ada charge 45 ribu. Overall good!

2 people find it helpful

Accommodation's Reply
30 Apr 2024
Dear Tanty Agnes, Thank you for the positive review you have given regarding your stay at Fox Harris City Center Bandung. We are very pleased to hear that you are satisfied with our facilities provided, as well as the strategic location of our hotel which is quiet and close to the salon facilities next door. We also appreciate your patience and understanding regarding initial booking errors, and we are pleased that you found it easy to request a room change even at an additional cost. Your positive reviews motivate us to continue to improve our service quality standards in order to provide a more satisfying stay experience for every guest. We hope to welcome you back to Fox Harris City Center Bandung at the next opportunity and continue to provide our best service. Sincerely, Lily Siwu. General Manager.
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R***o
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5,0

/10

Reviewed 52 week(s) ago

Terrible. A hotel priced at 1 million is like this? Dirty rooms, not soundproof, mediocre breakfast, minimal facilities. Very overpriced and very inappropriate.
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2 people find it helpful

Accommodation's Reply
30 Apr 2024
Our valued guest, Thank you for taking the time to provide feedback regarding your experience of staying with Fox Harris City Center Bandung. We are very sorry for the less than satisfactory experience during your stay at Fox Harris City Center Bandung. We deeply regret the unsatisfactory cleanliness of the rooms, the lack of soundproofing, as well as the inadequate breakfast choices and minimal facilities. We recognize that the price you pay must be commensurate with the quality received, and we regret that we were unable to meet your expectations in this regard. Your feedback is valuable to us, and we will immediately take the necessary corrective steps to ensure that an experience like this is not repeated in the future. We apologize for the inconvenience you experienced and we hope you will give us the opportunity to improve your impression by staying with us again in the future. Best regards. Lily Siwu. General Manager.
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utari o.
icon-origin-TRAVELOKA

9,7

/10

Reviewed 52 week(s) ago

Dari segi lokasi, sangat strategis jadi kemana-mana dekat karena di tengah kota. Hotelnya juga nyaman, bersih dan pelayanan bagus. Hanya yang disayangkan handuknya tipis dan agak kumal. Kamar anak saya kemarin agak bau, dibantu semprot pewangi sama hotelnya, tapi sayangnya setelah pewanginya habis masih bau kamarnya.

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Accommodation's Reply
26 Apr 2024
Dear Utari Obon, Thank you for taking the time to provide a review of your stay at our hotel. We are very happy to hear that you are satisfied with our hotel's strategic location in the city center, as well as the comfort, cleanliness and service we provide. We apologize for the inconvenience you experienced regarding the quality of the towels and the smell in the room. Your review is very important to us, and we will take immediate action to fix the issues you mention so they don't happen again in the future. Your positive reviews really motivate us to continue to maintain and improve our service quality standards. We hope to welcome you back to our hotel at the next opportunity and continue to provide a satisfying stay. Sincerely, Lily SIWU. General Manager.
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R***y
icon-Leisure
Leisure
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9,4

/10

Reviewed 52 week(s) ago

Nice hotel. Good greeting also from the lobby, the car was parked, until in the room there were Cards for Happy Eid. Overall pleasant, a little tip do not forget the carpet in the room extra effort in vacuuming or deep cleaning, it still feels a bit dusty, maybe because it's high season.
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Accommodation's Reply
26 Apr 2024
Our Valued Guest, Thank you for taking the time to provide a review of your stay at our hotel. We are very happy to hear that you are satisfied with our service starting from the welcome in the lobby, parking service, to in-room service with a Happy Eid card. We apologize for the inconvenience you experienced regarding the cleanliness of the carpet in your room. Your review is very important to us, and we will take immediate action to correct the problem and deep clean the room carpet to ensure its cleanliness. Your positive reviews really motivate us to continue to maintain and improve our service quality standards. We hope to welcome you back to our hotel at the next opportunity and continue to provide a satisfying stay. Sincerely, Lily SIWU. General Manager.
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Maureen C. T.
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10,0

/10

Reviewed 53 week(s) ago

Strategically located close to everywhere, order a nice and spacious suite
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1 people find it helpful

Accommodation's Reply
26 Apr 2024
Dear Maureen, Thank you for taking the time to provide a review of your stay at our hotel. We are very happy to hear that you are satisfied with our hotel's strategic location in the middle of the city, making it easy for you to access various places around you. We are also happy to hear that you are satisfied with the Suite room you booked, which was considered good and spacious. Your positive reviews really motivate us to continue to maintain and improve our service quality standards. We hope to welcome you back to our hotel at the next opportunity and continue to provide a satisfying stay. Sincerely, Lily SIWU. General Manager.
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L***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10,0

/10

Reviewed 53 week(s) ago

The staff is friendly and the hotel is very clean.
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Accommodation's Reply
22 Apr 2024
Our Valued Guest, Thank you for taking the time to provide a positive review regarding your stay at our hotel. We are very happy to hear that you are satisfied with the friendliness of our staff and the cleanliness of our hotel. Your positive reviews really motivate us to continue to maintain and improve the quality standards of our services and facilities. We hope to welcome you back to our hotel at the next opportunity and continue to provide a satisfying stay. Sincerely, Lily SIWU. General Manager. Fox Harris City Center Bandung.
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utari o.
icon-origin-TRAVELOKA

9,7

/10

Reviewed 53 week(s) ago

Dari segi lokasi hotelnya enak banget, karena di tengah-tengah kota, jadi dekat kemana-mana. Sayangnya hanya di handuknya, tipis dan kumal. Kemarin kamar anak saya bau, sama hotel disemprot pewangi, tapi setelah wanginya hilang kamarnya bau lagi. Dari segi pelayanan sangat bagus dan helpful.

2 people find it helpful

Accommodation's Reply
26 Apr 2024
Dear Utari Obon, Thank you for taking the time to provide a review of your stay at our hotel. We are very happy to hear that you are satisfied with our hotel's strategic location in the middle of the city, making it easy for you to access various places around you. We apologize for the inconvenience you experienced regarding the quality of the towels and the odor problem in the room. Your review is very important to us, and we will take immediate action to fix the issues you mention so they don't happen again in the future. We really appreciate your praise for our service which is considered good and helpful. Your positive reviews really motivate us to continue to maintain and improve our service quality standards. We hope to welcome you back to our hotel at the next opportunity and continue to provide a satisfying stay. Sincerely, Lily SIWU. General Manager.
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H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA

7,4

/10

Reviewed 54 week(s) ago

The room smelled musty because the AC was leaking, the AC was hot, so that night the maintenance team had to clean the AC in the room first while we were waiting in the room too, so it disturbed our rest, if the AC was broken, it shouldn't be given to the customer, let alone getting a very expensive Eid rate, it's really not worth it.
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Accommodation's Reply
13 May 2024
Our Valued Guest, We are very sorry for the inconvenience that occurred during your stay at Fox Harris City Center Bandung. Our apologies for an experience that did not meet your expectations. This does not meet the quality standards we expect for each of our guests. Immediate corrective action was taken by our maintenance team to repair the AC, however we regret that this has disturbed your rest. We understand that this is very disturbing. We value your input and we will make every effort necessary to ensure that a situation like this does not happen again in the future. We hope you will give us the opportunity to improve your impression in the future. Thank you for your visit. Sincerely, Lily Siwu. General Manager.
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Kurniawan P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9,4

/10

Reviewed 54 week(s) ago

The deluxe room needs a lot of improvement. The space is small, it is bigger than the cheaper superior premium.
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Accommodation's Reply
18 Apr 2024
Dear Kurniawan, Thank you for taking the time to provide a review of your stay at our hotel. We apologize for any inconvenience you experienced during your stay. We appreciate your feedback regarding our Deluxe rooms. We will immediately carry out the necessary evaluations and improvements to improve the quality of our Deluxe rooms, including reviewing the size and facilities provided to match your expectations. Your review is very valuable for us and becomes an evaluation material to improve the quality of our services and facilities. We hope to welcome you back to our hotel at the next opportunity and provide a more satisfying stay experience. Best regards, Lily SIWU General Manager FOX Harris City Center Bandung
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Maureen C. T.
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10,0

/10

Reviewed 54 week(s) ago

Strategic location, friendly and clean service
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Accommodation's Reply
18 Apr 2024
Dear Maureen, Thank you for taking the time to share a positive review regarding your stay at our hotel. We are very happy to hear that you are satisfied with the strategic location, friendly service and cleanliness of our hotel. Your review is an encouragement for us to continue to maintain and improve the quality standards of the services and facilities we offer. We hope to welcome you back to our hotel at the next opportunity and continue to provide a satisfying stay. Best regards, Lily SIWU General Manager FOX Harris City Center Bandung
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devi n. s.
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8,5

/10

Reviewed 57 week(s) ago

Bagus pelayanan baik kebersihan baik lokasi strategis pokonya Ok.

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Accommodation's Reply
25 Mar 2024
Dear Dira, We thank you for the review you have provided regarding your experience. We really appreciate the appreciation you have shown for our service, the cleanliness we maintain well, and our strategic location. Your reviews provide great encouragement for us to continue maintaining high quality standards and improving our services. We are committed to continuing to provide a satisfying stay experience for each of our guests. We hope to welcome you back to our hotel in the future and provide you with an unforgettable experience. Sincerely, Lily SIWU. General Manager. Fox Harris City Center Bandung.
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SIGIT G.
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8,5

/10

Reviewed 57 week(s) ago

Gak istimewa untuk 4. Handuknya sudah waktunya ganti. Tapi, cuma semalam di Bandung, jadi masih OK lah.

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Accommodation's Reply
20 Mar 2024
Mr Dear Sigit Gunawan, Thank you for sharing your input with us. We are sorry to hear that your experience did not meet your expectations, especially regarding the condition of the towels and overall impression of our hotel. We apologize for any inconvenience that may arise. We take your feedback seriously and will promptly address any issues mentioned to ensure improvements are made. Guest satisfaction is our top priority, and we value your valuable input as it helps us strive to provide better service. We are committed to providing consistent standards of service and comfort to all our guests. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Warm regards, Lily Siwu. General manager.
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Lobby 4 Fox HARRIS City Center Bandung

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