Gran Melia Jakarta

Hotels
8,8
/10

Very Good

1.770 reviews

What Guests Say About Their Stay

Distance To City Center (13)
Staff Friendliness (12)
Room Space (12)
Bathroom (12)
Arlene J.
10,0
/ 10
I am celebrating my anniversary with my husband, and Gran Melia is the perfect place to have these special moments. From the moment I arrived, Ben escorted me to the red-level reception, and Ben was accommodating and attentive. He happily explained the perks of red level, and even after we parted ways, Ben sought out my husband, who arrived later from the parking lot and escorted him again upstairs. In the red-level lounge, I was greeted by Anas, who is one of the best hoteliers I have ever met. Anas is not only warm and welcoming, but her hospitality is also beyond what I have previously encountered. When I came back here, I wished Anas would be the one who helped me again! Donny also greeted and cared for me, who made such a good cup of coffee! Now the room, where should I start? They upgraded us for free to the deluxe suite; The room is gorgeous. The bathtub made my day as it 's enormous and very comfortable. They even gave me a small cake to celebrate my anniversary. On top of that, they gifted me vouchers to dine at Yoshi Izakaya (my and my husband 's favorite Japanese restaurant), so this time, I was pampered by Gran Melia. A thoroughly enjoyable stay and I am 100 % will be back to stay in the red-level rooms again. Thank you, Gran Melia Jakarta!
Lucia R. P.
10,0
/ 10
Another old but gold staycation edition. Comfortable room, nice pool, yummy food, great services. Definitely Bali van Kuningan 😊
Roland A. K.
9,4
/ 10
Truly a Top Tier 5 Stars Hotel in Jakarta! Humble and Amazing service right from the Concierge to the Lost & Found & Housekeeping team. Such a pleasant stay that me and my wife ever experienced. Real clean bedroom & bathroom, Supercool Air Con, Great Wifi Speed & Connection, Covid-19 Strict SOP was amazing. Will be returned for sure in the future, for we haven't taste the breakfast yet in our stay today. Goks!!
Ivan M.
9,7
/ 10
Start with Parking Space is quite spacious. Room quite big with comfortable bed. Just due to quite old hotel, the carpet a little bit smelly for the sensitive nose people, like my wife. The pool is very nice and very relaxing, I enjoy it so much. The breakfast, I did not taste it because quite expensive I think. Overall is fantastic...
Ino F. F.
9,7
/ 10
Perfect. Can't complaint. Spacious room, friendly staff, strategic location.
In the Area
See Map
Jalan H.R. Rasuna Said Kav. X-0, Kuningan, Kuningan, Setiabudi, Jakarta, Indonesia, 12950

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Location Gran Melia Jakarta is located in area / city Kuningan, surrounded by Embassies and Business District There are plenty of shopping and tourist attractions nearby, 4 km from Kota Kasablanka and 5 km from Pacific Place. Around 7 km from Grand Indonesia and Plaza Indonesia. About Gran Melia Jakarta Gran Melia Jakarta is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here. From business event to corporate gathering, Gran Melia Jakarta provides complete services and facilities that you and your colleagues need. The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience. The hotel’s fitness center is a must-try during your stay here. Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones. Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. Savor your favorite dishes with special cuisines from Gran Melia Jakarta exclusively for you. WiFi is available within public areas of the property to help you to stay connected with family and friends. Gran Melia Jakarta is a hotel with great comfort and excellent service according to most hotel's guests. Enjoy luxurious treats and incomparable experience by staying at Gran Melia Jakarta.
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What's around Gran Melia Jakarta

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Jalan H.R. Rasuna Said Kav. X-0, Kuningan, Kuningan, Setiabudi, Jakarta, Indonesia, 12950
Lobby Gran Melia Jakarta
Lobby 2 Gran Melia Jakarta

Discover More About Gran Melia Jakarta

About Gran Melia Jakarta

Gran Melia Jakarta is a luxurious hotel located in the heart of Indonesia's bustling capital, Jakarta. This five-star establishment is renowned for its elegant design, exceptional service, and a wide array of amenities that cater to both business and leisure travelers. The hotel is strategically situated in the Kuningan area, making it an ideal base for exploring the city’s vibrant culture, shopping districts, and business hubs.

The hotel features a stunning blend of modern architecture and traditional Indonesian elements, creating a warm and inviting atmosphere. With over 400 spacious rooms and suites, guests can enjoy breathtaking views of the city skyline or the lush gardens surrounding the property. Each room is equipped with state-of-the-art facilities, including high-speed internet, flat-screen TVs, and luxurious bedding, ensuring a comfortable stay.

Gran Melia Jakarta is not just about luxury accommodations; it also offers a variety of dining options that cater to diverse palates. From authentic Indonesian cuisine to international dishes, guests can indulge in a culinary journey at the hotel’s restaurants. The hotel’s signature restaurant, El Patio, is particularly popular for its exquisite buffet breakfast and themed dinner nights.

For those looking to unwind, the hotel boasts a stunning outdoor swimming pool, a well-equipped fitness center, and a luxurious spa offering a range of treatments designed to rejuvenate the body and mind. The hotel also features extensive meeting and event facilities, making it a preferred choice for business travelers and corporate events.

Gran Melia Jakarta is committed to providing exceptional service, with a dedicated team of staff available to assist guests with their needs. Whether you’re visiting for business or leisure, the hotel’s prime location, luxurious amenities, and attentive service make it a top choice for travelers seeking an unforgettable experience in Jakarta.

Why You Should Stay at Gran Melia Jakarta

Staying at Gran Melia Jakarta offers a unique blend of luxury, comfort, and convenience. The hotel’s prime location allows easy access to major attractions, shopping centers, and business districts, making it perfect for both leisure and business travelers. The exceptional service provided by the staff ensures that every guest feels valued and well taken care of. Additionally, the hotel’s extensive facilities, including a spa, fitness center, and multiple dining options, cater to all your needs, making your stay truly enjoyable.

Best Time to Stay at Gran Melia Jakarta

The best time to visit Gran Melia Jakarta is during the dry season, which typically runs from May to September. During these months, the weather is more pleasant, with less humidity and minimal rainfall, making it ideal for exploring the city. However, Jakarta is a vibrant city year-round, and each season offers unique experiences, so you can enjoy your stay at any time of the year.

Transportation and Accessibility

Access to the Airport

Gran Melia Jakarta is conveniently located approximately 30 kilometers from Soekarno-Hatta International Airport, which is the main airport serving Jakarta. The hotel offers airport transfer services for guests, ensuring a hassle-free arrival and departure experience. Alternatively, guests can opt for taxis or ride-sharing services, which are readily available at the airport and provide a comfortable journey to the hotel.

Public Transportation

Getting around Jakarta is made easy with the city’s public transportation options. The hotel is located near several bus stops and the TransJakarta bus rapid transit system, which offers a convenient and affordable way to explore the city. Additionally, the MRT Jakarta is another option for guests, providing access to various parts of the city with ease. For those who prefer a more personalized experience, taxis and ride-sharing services are widely available and can be booked through mobile apps.

Unique Facilities at Gran Melia Jakarta

1. Luxurious Spa Services

The hotel features a world-class spa that offers a range of treatments designed to relax and rejuvenate guests. From traditional Indonesian massages to modern wellness therapies, the spa provides a tranquil escape from the hustle and bustle of the city.

2. Outdoor Swimming Pool

Gran Melia Jakarta boasts a stunning outdoor swimming pool surrounded by lush gardens. It’s the perfect spot to unwind after a long day of exploring the city or attending meetings. Guests can enjoy refreshing cocktails and snacks from the poolside bar.

3. State-of-the-Art Fitness Center

The hotel’s fitness center is equipped with modern exercise machines and free weights, allowing guests to maintain their fitness routines while traveling. Personal trainers are also available for those looking for guidance during their workouts.

Nearby Attractions at Gran Melia Jakarta

1. National Monument (Monas)

Located approximately 5 kilometers from Gran Melia Jakarta, the National Monument is an iconic symbol of Indonesia's independence. Standing at 132 meters tall, it offers panoramic views of the city from its observation deck. Visitors can explore the surrounding park, which features beautiful gardens and historical monuments.

2. Jakarta Cathedral

Just 6 kilometers away, Jakarta Cathedral is a stunning example of neo-gothic architecture. This historic church is known for its beautiful stained glass windows and serene atmosphere. It’s a great place to learn about the city’s religious history and enjoy some quiet reflection.

3. Istiqlal Mosque

Located near Jakarta Cathedral, Istiqlal Mosque is the largest mosque in Southeast Asia and can accommodate thousands of worshippers. Visitors are welcome to explore the mosque and learn about its significance in Indonesian culture. The mosque is approximately 6 kilometers from the hotel.

4. Taman Mini Indonesia Indah

This cultural park, located about 20 kilometers from Gran Melia Jakarta, showcases the diverse cultures of Indonesia. Visitors can explore traditional houses from various provinces, enjoy cultural performances, and learn about the country’s rich heritage.

5. Ancol Dreamland

Approximately 10 kilometers from the hotel, Ancol Dreamland is a popular recreational area featuring a theme park, water park, and beach. It’s a great destination for families and those looking to enjoy a day of fun and relaxation.

6. Kota Tua (Old Town)

Kota Tua, or Old Town, is about 8 kilometers from Gran Melia Jakarta. This historic area is home to colonial-era buildings, museums, and cafes. Visitors can stroll along the cobblestone streets, visit the Jakarta History Museum, and enjoy local street food.

7. Grand Indonesia Shopping Town

Located just 4 kilometers from the hotel, Grand Indonesia is one of the largest shopping malls in Southeast Asia. It offers a wide range of international and local brands, dining options, and entertainment facilities, making it a perfect spot for shopping enthusiasts.

8. National Museum of Indonesia

About 6 kilometers from Gran Melia Jakarta, the National Museum is a must-visit for history buffs. The museum houses an extensive collection of artifacts, including ancient relics, traditional costumes, and art pieces that showcase Indonesia’s rich cultural heritage.

9. Gelora Bung Karno Stadium

This iconic stadium, located approximately 3 kilometers from the hotel, is a hub for sports and entertainment events. Visitors can catch a football match or attend concerts and festivals held at the stadium throughout the year.

10. Pasar Baru

Pasar Baru, located about 7 kilometers from Gran Melia Jakarta, is a traditional market known for its textiles, clothing, and local delicacies. It’s a great place to experience the local culture and shop for unique souvenirs.

Tips and Tricks for Staying at Gran Melia Jakarta

Tips During Your Stay

To make the most of your stay at Gran Melia Jakarta, consider booking a room with access to the Level Lounge, where you can enjoy complimentary breakfast and evening cocktails. Don’t forget to explore the hotel’s dining options and try the local dishes at El Patio. Additionally, take advantage of the hotel’s spa services for a relaxing experience after a busy day.

Tips for Enjoying Hotel Facilities

Make sure to utilize the fitness center and swimming pool during your stay. The fitness center is open 24/7, allowing you to work out at your convenience. The pool area is perfect for lounging, so grab a book and relax by the water. If you’re interested in spa treatments, it’s advisable to book in advance to secure your preferred time slot.

Why Book Gran Melia Jakarta on Traveloka

Extensive Accommodation Options

When you book Gran Melia Jakarta through Traveloka, you gain access to a wide range of accommodation options, from budget-friendly to luxurious stays. Whether you’re traveling solo, with family, or on a business trip, you’ll find the perfect room that suits your needs and preferences.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to manage your budget effectively. Additionally, with the PayLater feature, you can save even more and enjoy your stay without financial stress.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you increase your Traveloka Priority level, you’ll unlock exclusive discounts and offers that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at Gran Melia Jakarta. These reviews provide valuable insights into the hotel’s services, amenities, and overall guest experience, helping you make an informed decision when booking your stay.

With all these advantages, there’s no reason not to choose Gran Melia Jakarta for your next visit to Jakarta. Booking hotel now via Traveloka and enjoy an unforgettable holiday experience!

All facilities in Gran Melia Jakarta

Bar, Cafe and Lounge Gran Melia Jakarta
Bar, Cafe and Lounge
Functional Hall Gran Melia Jakarta
Functional Hall
Lobby Gran Melia Jakarta
Lobby
Exterior Gran Melia Jakarta
Exterior
Bedroom Gran Melia Jakarta
Bedroom

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Wedding service

General

  • AC
  • Ballroom
  • Banquet
  • Fireplace in lobby
  • Non-smoking room
  • Swimming pool
  • Smoking area

Things to Do

  • Fitness center
  • Hot tub
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
  • Steam room

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Projector

Food and Drinks

  • Buffet breakfast
  • Poolside bar
  • Vegetarian meal

Accessibilty

  • Accessibility equipment
  • Accessible bathroom
  • Wheelchair accessible

Family-friendly Facilities

  • Children pool

Transportation

  • Secure parking

Nearby Facilities

  • ATM/Banking

Sports and Recreations

  • Fitness center

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Gran Melia Jakarta

Important Note

This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Extra Breakfast

Accommodation charges IDR 302,500/guest for extra breakfast.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Gran Melia Jakarta
334
Number of floors in Gran Melia Jakarta
16
Another facilities in Gran Melia Jakarta
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Gran Melia Jakarta

What are available facilities at Gran Melia Jakarta?
There are top facilites at Gran Melia Jakarta such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Gran Melia Jakarta?
The standard check-in time at Gran Melia Jakarta is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Gran Melia Jakarta provide breakfast?
Yes, Gran Melia Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Gran Melia Jakarta

8,8
Very Good

From 1.770 reviews

Provided by travelers on
Cleanliness

9,0

Room Comfort

9,0

Meal

8,7

Location

8,9

Service and Facilites

9,0

People often mention about Gran Melia Jakarta
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Staff Friendliness (13)
Distance to City Center (12)
Bedroom (12)
Bathroom (12)
Variety (12)
Room Space (11)
Taste (11)
Ambiance (10)
Hotel Area (10)
Accessibility (9)
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Traveler Reviews Gran Melia Jakarta

Number of reviews per page
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40
Customer reviews
F***e
icon-origin-TRAVELOKA

9,7

/10

Reviewed 2 day(s) ago

Overall, I really enjoyed my stay—the atmosphere was pleasant, and the service was generally warm and attentive. During breakfast, I was curious to try a Spanish dish (I can't quite recall the name) and asked the chef about it, since I wasn't sure how it's usually served. I was told it was a heavy dish and they would check if it was available. In the end, it was never prepared. Perhaps the chef decided it wasn't quite suitable for me (LOL)—though I was never told why. Still, I appreciated the rest of the experience.
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S***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10,0

/10

Reviewed 2 week(s) ago

Friendly hotel staff, breakfast menu variants, comfortable room, family friendly.

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W***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8,5

/10

Reviewed 3 week(s) ago

Have been here several times and the services are consistent..All experience was great!

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Accommodation's Reply
08 Apr 2025
Dear valued guest, Thank you for your continued support and for being a loyal guest. We're so happy to hear that you've consistently had great experiences with us. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon. Best regards Lita Amanda Guest Experience Director
I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10,0

/10

Reviewed 3 week(s) ago

Good place with so many variant breakfasts. Friendly staffs.

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Accommodation's Reply
08 Apr 2025
Dear Valued Guest, Thank you so much for your kind words! We're glad you enjoyed the variety of breakfast options and found our staff to be friendly. We hope to welcome you back again soon. Kind Regards Lita Amanda Guest Experience Director
A***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10,0

/10

Reviewed 4 week(s) ago

When I go to Jakarta, I always stay at the Grand Melia because the service is good and the staff is very friendly. Basically, the Grand Melia is the best for me 👍😍
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1 people find it helpful

Accommodation's Reply
08 Apr 2025
Dear valued guest, Thank you very much for your positive review. We are very happy to hear that you always choose Gran Melia Jakarta as your place to stay. Good service and friendly staff are indeed our priority. See you again on your next visit. Best regards. Lita Amanda. Guest Experience Director
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A***u
icon-origin-TRAVELOKA

10,0

/10

Reviewed 9 week(s) ago

elegant and beautyfull view thankyou

1 people find it helpful

Accommodation's Reply
26 Feb 2025
Dear Valued Guest, Thank you for rating our property. We are very happy to hear your valuable appreciation about our food and look forward to welcoming you back in the future. Please do let us know if you need any other assistance or inquiry for future booking. We will be more than happy to assist you. Best regards, Lita Amanda Guest Experience Director
N***i
icon-Business
Business
icon-origin-TRAVELOKA

10,0

/10

Reviewed 9 week(s) ago

friendly staff, calm hotel ambience, great facilities, close to various city centers and malls. overall great! thanks
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1 people find it helpful

Accommodation's Reply
19 Feb 2025
Dear Sir/Madam, Thank you for taking the time to share your recent experience by completing the online survey. We are pleased to know that you had a comfortable and enjoyable stay with us. Your feedback is valuable and we welcome it and if there is anything we can do to improve our services and meet your expectations. Once again, it was an honor to host you on this occasion and we look forward to welcoming you back in the future. Sincerely, Lita Amanda. Guest Experience Director.
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M***d
icon-origin-TRAVELOKA

10,0

/10

Reviewed 9 week(s) ago

Comfortable stay and well mannered staff, we even got a late comfortable check out

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Accommodation's Reply
18 Feb 2025
Dear valued guest, Thank you for your time sharing your recent experience by compiling online survey. We are delighted to know that you've had a comfortable and enjoyable stay with us and that our team succeeded in delivering you the well-deserved service. Your opinion is highly valuable and taken constructively as we are continuously strive to deliver every day the great experience for our guests. Please do let us know if there is anything we could do to improve our service and meet your expectation. Once again, it's a pleasure for hosting you in this occasion. Hoping to have the opportunity to welcoming you back again in the future. Sincerely Yours, Lita Amanda Guest Experience Director
Angela L. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10,0

/10

Reviewed 13 week(s) ago

I want to tell you my experience staying here, it was my first time staying here to celebrate my father's birthday, and I was really happy and not disappointed, because I got what I didn't get from other hotels. Thank you for the service and a very memorable experience
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M***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10,0

/10

Reviewed 15 week(s) ago

The staff is friendly, the place is clean and comfortable
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1 people find it helpful

Accommodation's Reply
10 Jan 2025
Dear M***h, Thank you for sharing! We are very happy to learn about your enjoyable stay with us. It would be a pleasure hosting you again in this year that just started; many more rewarding moments await to be lived! Best regards, Mojca Morencic Guest Experience Director
A***g
icon-origin-TRAVELOKA

10,0

/10

Reviewed 16 week(s) ago

Great hotel and top for holiday and business

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Accommodation's Reply
07 Jan 2025
Dear A***g, We are very happy to learn about your enjoyable time spent with us . Thank you for sharing! Hoping to have soon another opportunity to hosting you throughout this year that just started. Best regards, Mojca Morencic Guest Experience Director
G***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9,7

/10

Reviewed 16 week(s) ago

Nice service Nice room Breakfast is not really nice because the hotel is packed and not refill so fast.

1 people find it helpful

Accommodation's Reply
07 Jan 2025
Dear G***t, Thank you very much for sharing your experience. We are very happy to know about your rewarding stay with us and are looking forward to the future opportunity to hosting you again. Best wishes for this 2025! Mojca Morencic Guest Experience Director
Louis L.
icon-origin-TRAVELOKA

10,0

/10

Reviewed 23 week(s) ago

Good hotel, clean rooms, recommended for those on holiday in Jakarta
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Accommodation's Reply
21 Nov 2024
Dear Louis L., Thank you for taking the time to share your opinion about our property. We are very happy to know about your pleasant experience staying with us and your appreciation. Thank you for recommending us. It was a pleasure hosting you in this occasion and we do hope to welcome you back in the future; many more rewarding moments await to be lived! Best regards, Mojca Morencic Guest Experience Director
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yohana c. d. w.
icon-origin-TRAVELOKA

10,0

/10

Reviewed 37 week(s) ago

The hotel staff is very friendly. The lobby is very large and the cleanliness is very well maintained. The rooms are very comfortable and spacious, it is guaranteed to be very satisfying.
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2 people find it helpful

Accommodation's Reply
13 Aug 2024
Dear Yohana s.d.w., Thank you very much for taking the time to share your recent experience in our hotel. We are delighted to know that you've had a rewarding time and that our team succeeded in making it most comfortable. Thank you for joining us in this occasion and we do hope to have more opportunities to welcoming you back in the future. Best regards, Mojca Morencic Guest Experience Director
N***o
icon-Business
Business
icon-origin-TRAVELOKA

10,0

/10

Reviewed 40 week(s) ago

The hotel staff is very good and cooperative, always successful.
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1 people find it helpful

Accommodation's Reply
18 Jul 2024
Dear N***o, Thank you for sharing your opinion. We were delighted to hosting you in this occasion and do hope to have another opportunity to welcoming you back in the future; another rewarding stay awaits! Best regards, Mojca Morencic Guest Experience Director
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8,5

/10

Reviewed 42 week(s) ago

In my opinion, the cleanliness in the bathroom is not enough, for a 5 star class, the experience of staying in other hotels is much better, the cleanliness is much better, please pay attention to the details of cleanliness in the bathroom so far everything else is ok 🙏.
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4 people find it helpful

Accommodation's Reply
04 Jul 2024
Dear M***a, Thank you very much for giving us your feedback of the recent satay with us. Your opinion is highly valuable and taken constructively as we are continuously streaming to deliver every day the great experience for our guests. We are very sorry to learn that the whole experience hasn't entirely reached your expectations. Stay assured, that we are reviewing in detail the highlighted area, as we are continuously streaming to provide the well-deserved service and comfort to our guests. Hoping to have another opportunity to hosting you in the future and to succeed in reassuring you all the well-deserved comfort which you definitely deserve. Our commitment is definitely there. Mojca Morencic Guest Experience Director
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Adam P. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10,0

/10

Reviewed 44 week(s) ago

Nice hotel with strategic location and competitive price.

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Accommodation's Reply
23 Jun 2024
Dear Adam P.H., Thank you for the time taken to share your opinion about our property. We are delighted to know about your pleasant experience and your appreciation. Hoping to have another opportunity to welcoming you among us in the next future, Best regards. Mojca Morencic Guest Experience Director
S***a
icon-Business
Business
icon-origin-TRAVELOKA

9,7

/10

Reviewed 45 week(s) ago

Tried the breakfast buffet, the lounge bar, the bakery at the lobby, the Chinese restaurant and the Japanese restaurant: all impeccable! Room is spacious and the bed is comfortable, equipped with safety deposit box, hair dryer and ironing. But the highlight is the staff. Everyone is extremely polite and helpful. Bravo!

2 people find it helpful

Accommodation's Reply
13 Jun 2024
Dear S***a, We are very happy to learn about your enjoyable stay with us. Your appreciation for our service, facilities and culinary offer is highly motivating and rewarding for the whole team. Hoping to have more opportunities to serving you in the future, Best regards. Mojca Morencic Guest Experience Director
W***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,4

/10

Reviewed 47 week(s) ago

Almost all ok. Check in and check out process is fast. Room is spacious, clean, and comfortable. Staff are friendly. Breakfast variety is quite a lot but during 3 days stay there are not many changes in the menu.
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2 people find it helpful

Accommodation's Reply
03 Jun 2024
Dear valuable guest, We are very happy to know about yours allover pleasant recent stay with us. Your opinion is taking constructively as we are continuously streaming to the excellency. Hoping to have more opportunities to hosting you in the future, Our regards.. Mojca Morencic Guest Experience Director
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Syaeful A. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10,0

/10

Reviewed 47 week(s) ago

Amazing service from F&B service during breakfast, the hotel so clean starting from basement until room, fast service for check in and c/0.

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Accommodation's Reply
03 Jun 2024
Dear Syaeful A.H., Thank you very much for taking the time and share your recent experience and opinion about your stay. We are very happy to know that we succeeded in reassuring you all the well deserved comfort and service. Your high appreciation is the greatest motivation to keep striving to the excellency every day. Hoping to have more opportunities to serving you in the future, Our best regards. Mojca Morencic Guest Experience Director
Number of reviews per page
20
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Exterior 4 Gran Melia Jakarta

Disclaimer

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