Gran Melia Jakarta

Hotels
8,7
/10
Very Good
2.436 reviews

What Guests Say About Their Stay

Staff Friendliness (39)
Room Space (36)
Distance To City Center (35)
Bathroom (34)
F***s
10,0
/ 10
The staff was very friendly, especially Ayu Wulandari, very helpful and really gave full information about what I asked. It's really nice to have a night here with my family.
a***o
8,8
/ 10
A pleasant experience. Very helpful staff, strategic location. We will come back again.
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A***r
10,0
/ 10
When I go to Jakarta, I always stay at the Grand Melia because the service is good and the staff is very friendly. Basically, the Grand Melia is the best for me 👍😍
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S***a
9,7
/ 10
Tried the breakfast buffet, the lounge bar, the bakery at the lobby, the Chinese restaurant, and the Japanese restaurant: all impeccable! The room is spacious and the bed is comfortable, equipped with a safety deposit box, hair dryer, and ironing. But the highlight is the staff. Everyone is extremely polite and helpful. Bravo!
Waaritsu
10,0
/ 10
We recently had the pleasure of staying at Gran Melia and it was an exceptional experience! We were thrilled to find out that we had been upgraded to a more spacious and luxurious room and on top of it, we also received a complimentary food voucher that we used to enjoy a meal at the hotel's pool bar. The hotel offered a delicious breakfast with a variety of options. The staff was extremely friendly, and attentive and went above and beyond to make our stay comfortable. Overall, Gran Melia is a truly outstanding 5-star hotel, with impeccable service, and a luxurious experience that we will cherish for a long time.
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In the Area
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Jalan H.R. Rasuna Said Kav. X-0, Kuningan, Kuningan, Setiabudi, Jakarta, Indonesia, 12950

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Location Gran Melia Jakarta is located in area / city Kuningan, surrounded by Embassies and Business District There are plenty of shopping and tourist attractions nearby, 4 km from Kota Kasablanka and 5 km from Pacific Place. Around 7 km from Grand Indonesia and Plaza Indonesia. About Gran Melia Jakarta Gran Melia Jakarta is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here. From business event to corporate gathering, Gran Melia Jakarta provides complete services and facilities that you and your colleagues need. The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience. The hotel’s fitness center is a must-try during your stay here. Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones. Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. Savor your favorite dishes with special cuisines from Gran Melia Jakarta exclusively for you. WiFi is available within public areas of the property to help you to stay connected with family and friends. Gran Melia Jakarta is a hotel with great comfort and excellent service according to most hotel's guests. Enjoy luxurious treats and incomparable experience by staying at Gran Melia Jakarta.
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What's around Gran Melia Jakarta

Jalan H.R. Rasuna Said Kav. X-0, Kuningan, Kuningan, Setiabudi, Jakarta, Indonesia, 12950
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Lobby Gran Melia Jakarta
Lobby 2 Gran Melia Jakarta

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About Gran Melia Jakarta

Gran Melia Jakarta is a luxurious hotel located in the heart of Indonesia's bustling capital, Jakarta. This five-star establishment is renowned for its elegant design, exceptional service, and a wide array of amenities that cater to both business and leisure travelers. The hotel is strategically situated in the Kuningan area, making it an ideal base for exploring the city’s vibrant culture, shopping districts, and business hubs.

The hotel features a stunning blend of modern architecture and traditional Indonesian elements, creating a warm and inviting atmosphere. With over 400 spacious rooms and suites, guests can enjoy breathtaking views of the city skyline or the lush gardens surrounding the property. Each room is equipped with state-of-the-art facilities, including high-speed internet, flat-screen TVs, and luxurious bedding, ensuring a comfortable stay.

Gran Melia Jakarta is not just about luxury accommodations; it also offers a variety of dining options that cater to diverse palates. From authentic Indonesian cuisine to international dishes, guests can indulge in a culinary journey at the hotel’s restaurants. The hotel’s signature restaurant, El Patio, is particularly popular for its exquisite buffet breakfast and themed dinner nights.

For those looking to unwind, the hotel boasts a stunning outdoor swimming pool, a well-equipped fitness center, and a luxurious spa offering a range of treatments designed to rejuvenate the body and mind. The hotel also features extensive meeting and event facilities, making it a preferred choice for business travelers and corporate events.

Gran Melia Jakarta is committed to providing exceptional service, with a dedicated team of staff available to assist guests with their needs. Whether you’re visiting for business or leisure, the hotel’s prime location, luxurious amenities, and attentive service make it a top choice for travelers seeking an unforgettable experience in Jakarta.

Why You Should Stay at Gran Melia Jakarta

Staying at Gran Melia Jakarta offers a unique blend of luxury, comfort, and convenience. The hotel’s prime location allows easy access to major attractions, shopping centers, and business districts, making it perfect for both leisure and business travelers. The exceptional service provided by the staff ensures that every guest feels valued and well taken care of. Additionally, the hotel’s extensive facilities, including a spa, fitness center, and multiple dining options, cater to all your needs, making your stay truly enjoyable.

Best Time to Stay at Gran Melia Jakarta

The best time to visit Gran Melia Jakarta is during the dry season, which typically runs from May to September. During these months, the weather is more pleasant, with less humidity and minimal rainfall, making it ideal for exploring the city. However, Jakarta is a vibrant city year-round, and each season offers unique experiences, so you can enjoy your stay at any time of the year.

Transportation and Accessibility

Access to the Airport

Gran Melia Jakarta is conveniently located approximately 30 kilometers from Soekarno-Hatta International Airport, which is the main airport serving Jakarta. The hotel offers airport transfer services for guests, ensuring a hassle-free arrival and departure experience. Alternatively, guests can opt for taxis or ride-sharing services, which are readily available at the airport and provide a comfortable journey to the hotel.

Public Transportation

Getting around Jakarta is made easy with the city’s public transportation options. The hotel is located near several bus stops and the TransJakarta bus rapid transit system, which offers a convenient and affordable way to explore the city. Additionally, the MRT Jakarta is another option for guests, providing access to various parts of the city with ease. For those who prefer a more personalized experience, taxis and ride-sharing services are widely available and can be booked through mobile apps.

Unique Facilities at Gran Melia Jakarta

1. Luxurious Spa Services

The hotel features a world-class spa that offers a range of treatments designed to relax and rejuvenate guests. From traditional Indonesian massages to modern wellness therapies, the spa provides a tranquil escape from the hustle and bustle of the city.

2. Outdoor Swimming Pool

Gran Melia Jakarta boasts a stunning outdoor swimming pool surrounded by lush gardens. It’s the perfect spot to unwind after a long day of exploring the city or attending meetings. Guests can enjoy refreshing cocktails and snacks from the poolside bar.

3. State-of-the-Art Fitness Center

The hotel’s fitness center is equipped with modern exercise machines and free weights, allowing guests to maintain their fitness routines while traveling. Personal trainers are also available for those looking for guidance during their workouts.

Nearby Attractions at Gran Melia Jakarta

1. National Monument (Monas)

Located approximately 5 kilometers from Gran Melia Jakarta, the National Monument is an iconic symbol of Indonesia's independence. Standing at 132 meters tall, it offers panoramic views of the city from its observation deck. Visitors can explore the surrounding park, which features beautiful gardens and historical monuments.

2. Jakarta Cathedral

Just 6 kilometers away, Jakarta Cathedral is a stunning example of neo-gothic architecture. This historic church is known for its beautiful stained glass windows and serene atmosphere. It’s a great place to learn about the city’s religious history and enjoy some quiet reflection.

3. Istiqlal Mosque

Located near Jakarta Cathedral, Istiqlal Mosque is the largest mosque in Southeast Asia and can accommodate thousands of worshippers. Visitors are welcome to explore the mosque and learn about its significance in Indonesian culture. The mosque is approximately 6 kilometers from the hotel.

4. Taman Mini Indonesia Indah

This cultural park, located about 20 kilometers from Gran Melia Jakarta, showcases the diverse cultures of Indonesia. Visitors can explore traditional houses from various provinces, enjoy cultural performances, and learn about the country’s rich heritage.

5. Ancol Dreamland

Approximately 10 kilometers from the hotel, Ancol Dreamland is a popular recreational area featuring a theme park, water park, and beach. It’s a great destination for families and those looking to enjoy a day of fun and relaxation.

6. Kota Tua (Old Town)

Kota Tua, or Old Town, is about 8 kilometers from Gran Melia Jakarta. This historic area is home to colonial-era buildings, museums, and cafes. Visitors can stroll along the cobblestone streets, visit the Jakarta History Museum, and enjoy local street food.

7. Grand Indonesia Shopping Town

Located just 4 kilometers from the hotel, Grand Indonesia is one of the largest shopping malls in Southeast Asia. It offers a wide range of international and local brands, dining options, and entertainment facilities, making it a perfect spot for shopping enthusiasts.

8. National Museum of Indonesia

About 6 kilometers from Gran Melia Jakarta, the National Museum is a must-visit for history buffs. The museum houses an extensive collection of artifacts, including ancient relics, traditional costumes, and art pieces that showcase Indonesia’s rich cultural heritage.

9. Gelora Bung Karno Stadium

This iconic stadium, located approximately 3 kilometers from the hotel, is a hub for sports and entertainment events. Visitors can catch a football match or attend concerts and festivals held at the stadium throughout the year.

10. Pasar Baru

Pasar Baru, located about 7 kilometers from Gran Melia Jakarta, is a traditional market known for its textiles, clothing, and local delicacies. It’s a great place to experience the local culture and shop for unique souvenirs.

Tips and Tricks for Staying at Gran Melia Jakarta

Tips During Your Stay

To make the most of your stay at Gran Melia Jakarta, consider booking a room with access to the Level Lounge, where you can enjoy complimentary breakfast and evening cocktails. Don’t forget to explore the hotel’s dining options and try the local dishes at El Patio. Additionally, take advantage of the hotel’s spa services for a relaxing experience after a busy day.

Tips for Enjoying Hotel Facilities

Make sure to utilize the fitness center and swimming pool during your stay. The fitness center is open 24/7, allowing you to work out at your convenience. The pool area is perfect for lounging, so grab a book and relax by the water. If you’re interested in spa treatments, it’s advisable to book in advance to secure your preferred time slot.

Why Book Gran Melia Jakarta on Traveloka

Extensive Accommodation Options

When you book Gran Melia Jakarta through Traveloka, you gain access to a wide range of accommodation options, from budget-friendly to luxurious stays. Whether you’re traveling solo, with family, or on a business trip, you’ll find the perfect room that suits your needs and preferences.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to manage your budget effectively. Additionally, with the PayLater feature, you can save even more and enjoy your stay without financial stress.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you increase your Traveloka Priority level, you’ll unlock exclusive discounts and offers that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at Gran Melia Jakarta. These reviews provide valuable insights into the hotel’s services, amenities, and overall guest experience, helping you make an informed decision when booking your stay.

With all these advantages, there’s no reason not to choose Gran Melia Jakarta for your next visit to Jakarta. Booking hotel now via Traveloka and enjoy an unforgettable holiday experience!

All facilities in Gran Melia Jakarta

Bar, Cafe and Lounge Gran Melia Jakarta
Bar, Cafe and Lounge
Functional Hall Gran Melia Jakarta
Functional Hall
Lobby Gran Melia Jakarta
Lobby
Exterior Gran Melia Jakarta
Exterior
Bedroom Gran Melia Jakarta
Bedroom

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Wedding service

General

  • AC
  • Ballroom
  • Banquet
  • Fireplace in lobby
  • Non-smoking room
  • Swimming pool
  • Smoking area

Things to Do

  • Fitness center
  • Hot tub
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
  • Steam room

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Projector

Food and Drinks

  • Buffet breakfast
  • Poolside bar
  • Vegetarian meal

Accessibilty

  • Accessibility equipment
  • Accessible bathroom
  • Wheelchair accessible

Family-friendly Facilities

  • Children pool

Transportation

  • Secure parking

Nearby Facilities

  • ATM/Banking

Sports and Recreations

  • Fitness center

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Gran Melia Jakarta

Important Note

This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Extra Breakfast

Accommodation charges IDR 302,500/guest for extra breakfast.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Gran Melia Jakarta
334
Number of floors in Gran Melia Jakarta
16
Another facilities in Gran Melia Jakarta
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Gran Melia Jakarta

What are available facilities at Gran Melia Jakarta?
There are top facilites at Gran Melia Jakarta such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Gran Melia Jakarta?
The standard check-in time at Gran Melia Jakarta is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Gran Melia Jakarta provide breakfast?
Yes, Gran Melia Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Gran Melia Jakarta?
Gran Melia Jakarta is a 5.0-star hotel.
How many floors does Gran Melia Jakarta have?
Gran Melia Jakarta has 16 floors.
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More Reviews from Other Guests in Gran Melia Jakarta

Overall Ratings & Reviews Gran Melia Jakarta

Traveloka (1.993)
Other sources (443)
8,8
Very Good
From 1.993 reviews
Provided by travelers on
Cleanliness

9,1

Room Comfort

9,0

Meal

8,7

Location

8,9

Service and Facilites

9,0

People often mention about Gran Melia Jakarta
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Staff Friendliness (29)
Distance to City Center (28)
Bedroom (27)
Variety (25)
Ambiance (24)
Room Space (24)
Bathroom (24)
Hotel Area (23)
Taste (23)
Accessibility (20)
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Traveler Reviews Gran Melia Jakarta

Number of reviews per page
20
40
Customer reviews
Alexander B. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Comfortable, helpful, and kind staff
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Accommodation's Reply
11 Dec 2025
Dear Mr. Alexander B.S, Thank you for your review of our property. We are delighted to know you found our hotel comfortable and our staff helpful and kind. Your appreciation means a lot to us. We look forward to welcoming you back for another pleasant stay. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Great hotel, conveniently located, not far from everywhere. Clean, comfortable rooms. Complete and delicious breakfast.
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Accommodation's Reply
13 Nov 2025
Dear Ladies/Gentlemen, Thank you for taking the time to review our hotel. We are delighted to know that our location, clean rooms, and delicious, well-rounded breakfast made your stay more enjoyable. We look forward to welcoming you back soon. Best regards, Lita Amanda, Director of Guest Experience, Gran Melia Jakarta
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F***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The staff was very friendly, especially Ayu Wulandari, very helpful and really gave full information about what I asked. It's really nice to have a night here with my family.
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Thank you for your review of our property. We are delighted to hear that you and your family had a pleasant stay with us. We truly appreciate your recognition for Ayu Wulandari, we’ll be sure to share your kind words with her. We look forward to welcoming you and your family back again soon. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
d***r
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Our family and I were very satisfied with our stay at the Grand Melia Jakarta. The breakfast was delicious, and the dinner was quite good. The elevator interior design is very attractive. We're from Bali, and we found Balinese nuances again in Jakarta. It was really fun and awesome! ❤️❤️❤️
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Accommodation's Reply
12 Nov 2025
Dear Ladies/Gentlemen, Thank you for taking the time to review our hotel. We are so glad that you and your family enjoyed your stay at Gran Melia Jakarta. We are also so pleased that you enjoyed our breakfast, dinner and interior design. We strive to bring a touch of Balinese hospitality to the heart of Jakarta, to make our guests feel welcome and at home. We look forward to seeing you again on your next visit. Best regards, Lita Amanda Director of Guest Experience Gran Melia Jakarta
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Basaria A.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 week(s) ago
The hotel is clean, the service is good, most importantly the kids are happy because there is a big bathtub.
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Accommodation's Reply
12 Nov 2025
Dear Ms. Basaria A., Thank you for reviewing our property. We are so glad that you and your family enjoyed your stay, especially your little one who loved our large bathtub. We hope you and your family had a great experience and look forward to welcoming you and your family back again. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta
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M***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
highly recommended. love the ambiance
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Thank you for your review of our property. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again soon. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
K***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
This was my first time hosting friends on a staycation in Jakarta. I'd love to come again sometime, as the hospitality, cleanliness, and service were so impressive. Thank you, and may you continue to have even more success.
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Accommodation's Reply
14 Oct 2025
Dear Ladies/Gentlemen, Thank you for taking the time to review our property. We are delighted to hear that you had a wonderful stay with your friends. We are delighted to have served you well and we look forward to welcoming you back to create memorable moments in Jakarta. Best regards, Lita Amanda Director of Guest Experience, GranMeliá Jakarta
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Haryanto
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
Good food, clean rooms, fast check-in, fast check-out.
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1 people find it helpful
Accommodation's Reply
09 Oct 2025
Dear Mr. Haryanto, Thank you for your review of our property. We are delighted to know that you enjoyed our food and were satisfied with the cleanliness of your room and the speedy check-in and check-out process. We look forward to welcoming you back for another equally enjoyable stay in the future. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta.
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Agung G.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
Full of smile, full of service... Will be back soon...
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Accommodation's Reply
03 Oct 2025
Dear Mr. Agung G, Thank you for your review of our property and for your lovely feedback. Wea re delighted to know you felt the warmth and service from our team. Your kind words truly motivate us, and we can’t wait to welcome you back again very soon at Gran Meliá Jakarta. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
E***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 14 week(s) ago
The breakfast was complete and the room was very comfortable 👍🏻 Best recommendation
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Accommodation's Reply
15 Sep 2025
Dear Guest, Thank you for rating our property. Thank you for your review and recommendation. We are delighted to know that you enjoyed the comprehensive breakfast and the very comfortable room. We look forward to welcoming you back to Gran Meliá Jakarta. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta
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D***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 16 week(s) ago
Service is the bestttttttttttttttttt. Besttttttt besttttttt❤️❤️❤️. Will stay here again later❤️
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Accommodation's Reply
15 Sep 2025
Dear Guest, Thank you for rating our property. Thank you very much for your enthusiastic review. We are delighted to hear that you were satisfied with our service. We look forward to welcoming you back for another enjoyable stay at Gran Meliá Jakarta. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta
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Asyifa S. K.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 18 week(s) ago
Thank you so much to the Guest Experience team for making our stay so much more than we expected! Lovely decorations that they gave us after we let them know that it was our anniversary, the room was great and cozy, and although we were at a smoking room as we requested the room did not smell at all when we arrived! Kudos to the team! The food at the buffet might need some improvement, as some dishes were placed on regular plates where they probably should have been placed on heated plates/under warming lights, and some menus could use some improvement. I would stay here again, but maybe revamp the buffet menu and serving. Thanks!
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Accommodation's Reply
15 Sep 2025
Dear Ms. Asyifa S. K, Thank you very much for sharing your experience with us and for choosing Gran Meliá Jakarta to celebrate such a special occasion. We are delighted to know that our Guest Experience team, thoughtful anniversary decorations, and cozy room exceeded your expectations. It’s also wonderful to hear that you were comfortable in your smoking room and appreciated the fresh atmosphere upon arrival. We also truly value your constructive feedback regarding the buffet presentation and menu. Please rest assured that we will share this with our culinary team to further enhance our offerings. We look forward to welcoming you back for an even more memorable stay. Best regards, Lita Amanda, Director of Guest Experience Gran Meliá Jakarta
F***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 18 week(s) ago
Awesome. Good service. Quiet and peaceful.
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Accommodation's Reply
15 Sep 2025
Dear Guest, Thank you for your review of our property. We are delighted to hear that you found our property relaxing and peaceful and that you were satisfied with our service. We look forward to welcoming you back to Gran Meliá Jakarta. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta
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S***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 19 week(s) ago
The hotel is great, strategic location, clean and comfortable, friendly staff, recommended for a stay. Hopefully I can stay here again.
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Accommodation's Reply
15 Sep 2025
Dear Guest, Thank you very much for your wonderful review. We are delighted to know that you enjoyed our strategic location, the cleanliness of the hotel, and the friendliness of our staff. We look forward to welcoming you back for a more memorable stay at Gran Meliá Jakarta. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta
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Jos C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,6
/10
Reviewed 20 week(s) ago
the included diner buffet was tasty, but not a buffet i m use to have in this hotel. excluded this it was a perfect family weekend.
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Accommodation's Reply
15 Sep 2025
Dear Mr. Jos C, Thank you for your review of our property and for sharing your experience with us. We are glad to know that you and your family had a perfect weekend stay and enjoyed the time together at Gran Meliá Jakarta. We also appreciate your feedback regarding the dinner buffet. Your comments are valuable for us and will be shared with our culinary team to further improve our offerings. We look forward to welcoming you and your family back again soon for another memorable stay. Best regards, Lita Amanda, Director of Guest Experience Gran Meliá Jakarta
Farah
icon-origin-TRAVELOKA
10,0
/10
Reviewed 20 week(s) ago
It's cool.. No need to ask.. The staff are friendly.
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Accommodation's Reply
15 Sep 2025
Dear Ms. Farah, Thank you for your review of our property. We are delighted to hear that you were satisfied with the hospitality of our team. We look forward to welcoming you back to Gran Meliá Jakarta. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta
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E***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 21 week(s) ago
Nice place to visit, come with your family
1 people find it helpful
Accommodation's Reply
15 Sep 2025
Dear Valued Guest, Thank you for your review of our property. Thank you for your kind review. We’re delighted to know that you enjoyed your visit and found our hotel a nice place to spend time with family. We look forward to welcoming you and your loved ones back again soon at Gran Meliá Jakarta. Best regards, Lita Amanda, Director of Guest Experience Gran Meliá Jakarta
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yuni n.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,7
/10
Reviewed 22 week(s) ago
This is my second time staying here, and the restaurant service was extremely poor. From the initial question about which room to the unhygienic menu served directly by the chef (Mie Soup), the restaurant's lack of preparation for food that had a written menu but no food, and the coffee that lacked the barista's signature style (according to Mr. Budi, an intern barista). Usually, we try to taste whatever food is served, but from the start, my hash brown was very cold. Even the stir-fried long beans and tempeh were also cold, even though the serving lid was closed. And yes, only a warm omelet saved me from being able to finish my meal. The French fries and tea at the pool were the best, and the waitress was also friendly and pleasant ❣️ That's it...
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+5
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Accommodation's Reply
21 Jul 2025
Dear Ms. Yuni N, Thank you for staying with us again and taking the time to share your experience. We greatly appreciate your feedback, especially regarding the service and food quality at the restaurant. We apologize for any inconvenience you experienced, ranging from the food presentation, the temperature of the dishes being less than optimal, to the service that did not meet your expectations. Your feedback is very valuable and we will immediately follow up with the relevant team to make improvements going forward. We are also happy to hear that you enjoyed the food and service at the pool area. Thank you for your appreciation of our team, especially our staff who have left a positive impression. We look forward to welcoming you back for a more satisfying experience in the future. Best regards, Lita Amanda. Director of Guest Experience
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Rinny W.
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Transit
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6,3
/10
Reviewed 24 week(s) ago
they gave me smoking room while when check in I asked for a non smoking one. so room smell bad. bed was nice although I can feel not so clean. amenities still perfect. still - overpriced for such service and quality
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Accommodation's Reply
03 Jul 2025
Dear Ms. Rinny W, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced regarding the room assignment and the condition of the room. We appreciate your kind words about the bed comfort and amenities, but we understand that these do not fully make up for the overall experience. Your comments have been shared with our team to ensure immediate improvements in room cleanliness and check-in procedures. Please know that we take your feedback seriously and are committed to delivering the service quality you rightly expect. We hope to have the opportunity to welcome you back and provide you with a much more satisfying stay. Best regards, Lita Amanda Director of Guest Experience
R***i
icon-Business
Business
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10,0
/10
Reviewed 27 week(s) ago
One of the best hotels in Jakarta
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Accommodation's Reply
17 Jun 2025
Dear Valued Guest, Thank you for rating our property and for your kind review. We're honored to be considered one of the best hotels in Jakarta. Your appreciation motivates us to keep delivering exceptional service and memorable experiences. We look forward to welcoming you back soon. Best regards, Lita Amanda Director of Guest Experience
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Exterior 4 Gran Melia Jakarta

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Overall Ratings & Reviews Gran Melia Jakarta

Traveloka (1.993)
Other sources (443)
8,8
Very Good
From 1.993 reviews
Provided by travelers on
Cleanliness

9,1

Room Comfort

9,0

Meal

8,7

Location

8,9

Service and Facilites

9,0

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Staff Friendliness (29)
Distance to City Center (28)
Bedroom (27)
Variety (25)
Ambiance (24)
Room Space (24)
Bathroom (24)
Hotel Area (23)
Taste (23)
Accessibility (20)
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Traveler Reviews Gran Melia Jakarta

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40
Customer reviews
Alexander B. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Comfortable, helpful, and kind staff
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Accommodation's Reply
11 Dec 2025
Dear Mr. Alexander B.S, Thank you for your review of our property. We are delighted to know you found our hotel comfortable and our staff helpful and kind. Your appreciation means a lot to us. We look forward to welcoming you back for another pleasant stay. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Great hotel, conveniently located, not far from everywhere. Clean, comfortable rooms. Complete and delicious breakfast.
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Accommodation's Reply
13 Nov 2025
Dear Ladies/Gentlemen, Thank you for taking the time to review our hotel. We are delighted to know that our location, clean rooms, and delicious, well-rounded breakfast made your stay more enjoyable. We look forward to welcoming you back soon. Best regards, Lita Amanda, Director of Guest Experience, Gran Melia Jakarta
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F***s
icon-Leisure
Leisure
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10,0
/10
Reviewed 6 week(s) ago
The staff was very friendly, especially Ayu Wulandari, very helpful and really gave full information about what I asked. It's really nice to have a night here with my family.
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Thank you for your review of our property. We are delighted to hear that you and your family had a pleasant stay with us. We truly appreciate your recognition for Ayu Wulandari, we’ll be sure to share your kind words with her. We look forward to welcoming you and your family back again soon. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
d***r
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Our family and I were very satisfied with our stay at the Grand Melia Jakarta. The breakfast was delicious, and the dinner was quite good. The elevator interior design is very attractive. We're from Bali, and we found Balinese nuances again in Jakarta. It was really fun and awesome! ❤️❤️❤️
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Accommodation's Reply
12 Nov 2025
Dear Ladies/Gentlemen, Thank you for taking the time to review our hotel. We are so glad that you and your family enjoyed your stay at Gran Melia Jakarta. We are also so pleased that you enjoyed our breakfast, dinner and interior design. We strive to bring a touch of Balinese hospitality to the heart of Jakarta, to make our guests feel welcome and at home. We look forward to seeing you again on your next visit. Best regards, Lita Amanda Director of Guest Experience Gran Melia Jakarta
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Basaria A.
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9,7
/10
Reviewed 6 week(s) ago
The hotel is clean, the service is good, most importantly the kids are happy because there is a big bathtub.
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Accommodation's Reply
12 Nov 2025
Dear Ms. Basaria A., Thank you for reviewing our property. We are so glad that you and your family enjoyed your stay, especially your little one who loved our large bathtub. We hope you and your family had a great experience and look forward to welcoming you and your family back again. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta
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M***a
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10,0
/10
Reviewed 7 week(s) ago
highly recommended. love the ambiance
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Thank you for your review of our property. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again soon. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
K***a
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10,0
/10
Reviewed 10 week(s) ago
This was my first time hosting friends on a staycation in Jakarta. I'd love to come again sometime, as the hospitality, cleanliness, and service were so impressive. Thank you, and may you continue to have even more success.
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1 people find it helpful
Accommodation's Reply
14 Oct 2025
Dear Ladies/Gentlemen, Thank you for taking the time to review our property. We are delighted to hear that you had a wonderful stay with your friends. We are delighted to have served you well and we look forward to welcoming you back to create memorable moments in Jakarta. Best regards, Lita Amanda Director of Guest Experience, GranMeliá Jakarta
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Haryanto
icon-Business
Business
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10,0
/10
Reviewed 11 week(s) ago
Good food, clean rooms, fast check-in, fast check-out.
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1 people find it helpful
Accommodation's Reply
09 Oct 2025
Dear Mr. Haryanto, Thank you for your review of our property. We are delighted to know that you enjoyed our food and were satisfied with the cleanliness of your room and the speedy check-in and check-out process. We look forward to welcoming you back for another equally enjoyable stay in the future. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta.
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Agung G.
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Staycation
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10,0
/10
Reviewed 13 week(s) ago
Full of smile, full of service... Will be back soon...
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Accommodation's Reply
03 Oct 2025
Dear Mr. Agung G, Thank you for your review of our property and for your lovely feedback. Wea re delighted to know you felt the warmth and service from our team. Your kind words truly motivate us, and we can’t wait to welcome you back again very soon at Gran Meliá Jakarta. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
E***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 14 week(s) ago
The breakfast was complete and the room was very comfortable 👍🏻 Best recommendation
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Accommodation's Reply
15 Sep 2025
Dear Guest, Thank you for rating our property. Thank you for your review and recommendation. We are delighted to know that you enjoyed the comprehensive breakfast and the very comfortable room. We look forward to welcoming you back to Gran Meliá Jakarta. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta
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D***i
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10,0
/10
Reviewed 16 week(s) ago
Service is the bestttttttttttttttttt. Besttttttt besttttttt❤️❤️❤️. Will stay here again later❤️
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Accommodation's Reply
15 Sep 2025
Dear Guest, Thank you for rating our property. Thank you very much for your enthusiastic review. We are delighted to hear that you were satisfied with our service. We look forward to welcoming you back for another enjoyable stay at Gran Meliá Jakarta. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta
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Asyifa S. K.
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9,4
/10
Reviewed 18 week(s) ago
Thank you so much to the Guest Experience team for making our stay so much more than we expected! Lovely decorations that they gave us after we let them know that it was our anniversary, the room was great and cozy, and although we were at a smoking room as we requested the room did not smell at all when we arrived! Kudos to the team! The food at the buffet might need some improvement, as some dishes were placed on regular plates where they probably should have been placed on heated plates/under warming lights, and some menus could use some improvement. I would stay here again, but maybe revamp the buffet menu and serving. Thanks!
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Accommodation's Reply
15 Sep 2025
Dear Ms. Asyifa S. K, Thank you very much for sharing your experience with us and for choosing Gran Meliá Jakarta to celebrate such a special occasion. We are delighted to know that our Guest Experience team, thoughtful anniversary decorations, and cozy room exceeded your expectations. It’s also wonderful to hear that you were comfortable in your smoking room and appreciated the fresh atmosphere upon arrival. We also truly value your constructive feedback regarding the buffet presentation and menu. Please rest assured that we will share this with our culinary team to further enhance our offerings. We look forward to welcoming you back for an even more memorable stay. Best regards, Lita Amanda, Director of Guest Experience Gran Meliá Jakarta
F***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 18 week(s) ago
Awesome. Good service. Quiet and peaceful.
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Accommodation's Reply
15 Sep 2025
Dear Guest, Thank you for your review of our property. We are delighted to hear that you found our property relaxing and peaceful and that you were satisfied with our service. We look forward to welcoming you back to Gran Meliá Jakarta. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta
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S***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 19 week(s) ago
The hotel is great, strategic location, clean and comfortable, friendly staff, recommended for a stay. Hopefully I can stay here again.
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Accommodation's Reply
15 Sep 2025
Dear Guest, Thank you very much for your wonderful review. We are delighted to know that you enjoyed our strategic location, the cleanliness of the hotel, and the friendliness of our staff. We look forward to welcoming you back for a more memorable stay at Gran Meliá Jakarta. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta
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Jos C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,6
/10
Reviewed 20 week(s) ago
the included diner buffet was tasty, but not a buffet i m use to have in this hotel. excluded this it was a perfect family weekend.
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Accommodation's Reply
15 Sep 2025
Dear Mr. Jos C, Thank you for your review of our property and for sharing your experience with us. We are glad to know that you and your family had a perfect weekend stay and enjoyed the time together at Gran Meliá Jakarta. We also appreciate your feedback regarding the dinner buffet. Your comments are valuable for us and will be shared with our culinary team to further improve our offerings. We look forward to welcoming you and your family back again soon for another memorable stay. Best regards, Lita Amanda, Director of Guest Experience Gran Meliá Jakarta
Farah
icon-origin-TRAVELOKA
10,0
/10
Reviewed 20 week(s) ago
It's cool.. No need to ask.. The staff are friendly.
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Accommodation's Reply
15 Sep 2025
Dear Ms. Farah, Thank you for your review of our property. We are delighted to hear that you were satisfied with the hospitality of our team. We look forward to welcoming you back to Gran Meliá Jakarta. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta
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E***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 21 week(s) ago
Nice place to visit, come with your family
1 people find it helpful
Accommodation's Reply
15 Sep 2025
Dear Valued Guest, Thank you for your review of our property. Thank you for your kind review. We’re delighted to know that you enjoyed your visit and found our hotel a nice place to spend time with family. We look forward to welcoming you and your loved ones back again soon at Gran Meliá Jakarta. Best regards, Lita Amanda, Director of Guest Experience Gran Meliá Jakarta
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yuni n.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,7
/10
Reviewed 22 week(s) ago
This is my second time staying here, and the restaurant service was extremely poor. From the initial question about which room to the unhygienic menu served directly by the chef (Mie Soup), the restaurant's lack of preparation for food that had a written menu but no food, and the coffee that lacked the barista's signature style (according to Mr. Budi, an intern barista). Usually, we try to taste whatever food is served, but from the start, my hash brown was very cold. Even the stir-fried long beans and tempeh were also cold, even though the serving lid was closed. And yes, only a warm omelet saved me from being able to finish my meal. The French fries and tea at the pool were the best, and the waitress was also friendly and pleasant ❣️ That's it...
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+5
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Accommodation's Reply
21 Jul 2025
Dear Ms. Yuni N, Thank you for staying with us again and taking the time to share your experience. We greatly appreciate your feedback, especially regarding the service and food quality at the restaurant. We apologize for any inconvenience you experienced, ranging from the food presentation, the temperature of the dishes being less than optimal, to the service that did not meet your expectations. Your feedback is very valuable and we will immediately follow up with the relevant team to make improvements going forward. We are also happy to hear that you enjoyed the food and service at the pool area. Thank you for your appreciation of our team, especially our staff who have left a positive impression. We look forward to welcoming you back for a more satisfying experience in the future. Best regards, Lita Amanda. Director of Guest Experience
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Rinny W.
icon-Transit
Transit
icon-origin-TRAVELOKA
6,3
/10
Reviewed 24 week(s) ago
they gave me smoking room while when check in I asked for a non smoking one. so room smell bad. bed was nice although I can feel not so clean. amenities still perfect. still - overpriced for such service and quality
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Accommodation's Reply
03 Jul 2025
Dear Ms. Rinny W, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced regarding the room assignment and the condition of the room. We appreciate your kind words about the bed comfort and amenities, but we understand that these do not fully make up for the overall experience. Your comments have been shared with our team to ensure immediate improvements in room cleanliness and check-in procedures. Please know that we take your feedback seriously and are committed to delivering the service quality you rightly expect. We hope to have the opportunity to welcome you back and provide you with a much more satisfying stay. Best regards, Lita Amanda Director of Guest Experience
R***i
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 27 week(s) ago
One of the best hotels in Jakarta
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Accommodation's Reply
17 Jun 2025
Dear Valued Guest, Thank you for rating our property and for your kind review. We're honored to be considered one of the best hotels in Jakarta. Your appreciation motivates us to keep delivering exceptional service and memorable experiences. We look forward to welcoming you back soon. Best regards, Lita Amanda Director of Guest Experience
Number of reviews per page
20
40