HARRIS Hotel & Conventions Gubeng

Hotels
Preferred Partner Plus
8,7
/10
Very Good
8.241 reviews

What Guests Say About Their Stay

Staff Friendliness (410)
Distance To City Center (380)
Bedroom (365)
Ambiance (351)
P***i
10,0
/ 10
The hotel staff were all very friendly and kind, explaining everything in detail, and the food was delicious. If I go to Surabaya again, I will definitely stay here again. Thank you.
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a***s
8,5
/ 10
I stayed one night at HARRIS Hotel Gubeng Surabaya and my experience was very satisfying. Its strategic location in the center of Surabaya, close to Gubeng Station and various eateries, made my trip very easy as a solo traveler. The room I stayed in was clean, spacious, and neatly arranged with a modern HARRIS feel. The bed was comfortable and the lighting was warm, making for a very good rest. The room facilities were complete, from fast Wi-Fi and a comfortable work desk to a clean bathroom with stable hot water. The hotel staff was also friendly and responsive. Check-in and check-out were quick and smooth. They always greeted guests with a smile and were ready to help at any time. The breakfast served had a wide selection of menus, was delicious and fresh. The restaurant area was also clean and comfortable for a relaxing morning meal. Overall, HARRIS Hotel Gubeng Surabaya provided a comfortable and enjoyable stay. Suitable for business trips or short vacations. I sa
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a***s
10,0
/ 10
Stayed here alone and it felt like home! The room was clean, the bed was soft, and the atmosphere was incredibly peaceful. The Wi-Fi was fast, so you could work from your room without any issues. The breakfast was also delicious and varied. Perfect for solo travelers or those looking for some me time.
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Leo C.
10,0
/ 10
Stayed here for 3 nights, everything was perfect! The iga bakar was super good. Highly recommended, and I’d stay here again if I visit Surabaya.
r***a
10,0
/ 10
The hotel staff are super super friendly and helpful, the rooms and toilets are very clean and fragrant, Harris Hotel will continue to be the choice of accommodation if you return to Surabaya.
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In the Area
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Jalan Bangka No. 8-18, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Indoor Jacuzzi
Located near Train Station
+2 more
Staying at HARRIS Hotel & Conventions Gubeng is a good choice when you are visiting Gubeng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around HARRIS Hotel & Conventions Gubeng

Jalan Bangka No. 8-18, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281
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Lobby HARRIS Hotel & Conventions Gubeng
Lobby 2 HARRIS Hotel & Conventions Gubeng

Discover More About HARRIS Hotel & Conventions Gubeng

Location


Staying at HARRIS Hotel & Conventions Gubeng is a good choice when you are visiting Gubeng.

About HARRIS Hotel & Conventions Gubeng

From business event to corporate gathering, HARRIS Hotel & Conventions Gubeng provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, HARRIS Hotel & Conventions Gubeng is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at HARRIS Hotel & Conventions Gubeng, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at HARRIS Hotel & Conventions Gubeng is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from HARRIS Hotel & Conventions Gubeng exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

HARRIS Hotel & Conventions Gubeng is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at HARRIS Hotel & Conventions Gubeng.

All facilities in HARRIS Hotel & Conventions Gubeng

Bar, Cafe and Lounge HARRIS Hotel & Conventions Gubeng
Bar, Cafe and Lounge
Swimming Pool HARRIS Hotel & Conventions Gubeng
Swimming Pool
Entertainment Facility HARRIS Hotel & Conventions Gubeng
Entertainment Facility
Fitness Center HARRIS Hotel & Conventions Gubeng
Fitness Center
Functional Hall HARRIS Hotel & Conventions Gubeng
Functional Hall

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and lunch
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Set menu dinner
  • Snacks
  • Vegetarian meal

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Tours
  • Wedding service

Things to Do

  • Children play area
  • Entertainment for children
  • Fitness center
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
  • Sauna

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Laundry
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Connectivity

  • Internet point
  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Kids club
  • Children pool

Transportation

  • Car rental
  • Valet parking (surcharge)

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in HARRIS Hotel & Conventions Gubeng

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at HARRIS Hotel & Conventions Gubeng
152
Number of floors in HARRIS Hotel & Conventions Gubeng
17
Another facilities in HARRIS Hotel & Conventions Gubeng
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in HARRIS Hotel & Conventions Gubeng

What are available facilities at HARRIS Hotel & Conventions Gubeng?
There are top facilites at HARRIS Hotel & Conventions Gubeng such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at HARRIS Hotel & Conventions Gubeng?
The standard check-in time at HARRIS Hotel & Conventions Gubeng is starting from From 14:00 while the latest check-out time is at Before 12:00
Does HARRIS Hotel & Conventions Gubeng provide breakfast?
Yes, HARRIS Hotel & Conventions Gubeng provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of HARRIS Hotel & Conventions Gubeng?
HARRIS Hotel & Conventions Gubeng is a 4.0-star hotel.
How many floors does HARRIS Hotel & Conventions Gubeng have?
HARRIS Hotel & Conventions Gubeng has 17 floors.
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More Reviews from Other Guests in HARRIS Hotel & Conventions Gubeng

8,8
Very Good
From 8.192 reviews
Provided by travelers on
Cleanliness

8,8

Room Comfort

8,8

Meal

8,8

Location

8,9

Service and Facilites

8,9

People often mention about HARRIS Hotel & Conventions Gubeng
All
Staff Friendliness (276)
Distance to City Center (258)
Bedroom (253)
Ambiance (247)
Variety (247)
Taste (232)
Bathroom (229)
Hotel Area (221)
Family Friendly (216)
Accessibility (213)
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Most Recent
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Traveler Reviews HARRIS Hotel & Conventions Gubeng

Number of reviews per page
20
40
Customer reviews
A***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
no complaints from our client except for the receipt
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Accommodation's Reply
20 Dec 2025
Cheers HARRIS Fans, Thank you very much for choosing to stay with us at HARRIS during your client's visit to Surabaya. We really hope both you and your client were satisfied with the service we provided. Regarding the invoice for the stay, we would like to clarify that, as the reservation was made through a third-party agent (Traveloka), our hotel is unable to directly issue the invoice. However, Traveloka typically sends the invoice directly to the email address used by the booker. Kindly check the inbox for an email from them. Thank you and we look forward to welcoming you back. HARRISly Yours, Cogito Fans Relations Manager
P***i
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 day(s) ago
The hotel staff were all very friendly and kind, explaining everything in detail, and the food was delicious. If I go to Surabaya again, I will definitely stay here again. Thank you.
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Accommodation's Reply
18 Dec 2025
Hello, Harris fans! Thank you for your wonderful review and rating. We're glad you stayed at our hotel, and we hope it made your trip to Surabaya even more memorable. We look forward to welcoming you back to create more precious memories. Thank you. Cogito, Customer Relations Manager
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Devia F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
The hotel staff are super friendly and welcoming. When I asked for help, they were always quick and responsive. The room was very clean, tidy, and fragrant. The bathroom was also very good. Other facilities are also very good, such as the outdoor swimming pool, there are activities for children, and a playground in the kids' corner. There were no problems during my stay. Very satisfying :)
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Accommodation's Reply
18 Dec 2025
Thank you, Mr. Devia. Thank you for choosing Harris Hotel Kubeng, Surabaya, for your family vacation. We are delighted to have served you and made your visit to the City of Heroes even more meaningful. Your positive feedback on our service will help us to further improve. We hope to welcome you back again for another memorable experience. Sincerely, Kokito, Customer Relations Manager.
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A***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 day(s) ago
The staff was very friendly and helpful, they also had a lot of facilities, near so many restaurants and cafes, best value for staycation with family
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Accommodation's Reply
18 Dec 2025
Cheers HARRIS Fans Thank you very much for your kind rating about us. It is always our pleasure to provide a pleasant and enjoyable experience for you. We look forward to welcoming you back. HARRISly Yours, Cogito Fans Relations Manager
M***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 6 day(s) ago
Have stayed here several times, never disappoints
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Accommodation's Reply
18 Dec 2025
Thank you to all of Harris's fans! Thank you for choosing us as your home in Kota Pahlawan. We are delighted to have served you and hope we can make your future visits to Surabaya even more meaningful. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager
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e***o
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 day(s) ago
Good area, clean area, good breakfast, nice staff
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Accommodation's Reply
16 Dec 2025
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to share your memorable experience. Your kind words will definitely encourage us even more to always deliver our best. We look forward to welcoming you back for another memorable moments with us. HARRISly Yours, Cogito Fans Relations Manager
e***o
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 day(s) ago
Clean area, staf ramah, easy park
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Accommodation's Reply
16 Dec 2025
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and for taking the time to share your wonderful experience. We were delighted to serve you and hope you enjoyed your visit to Surabaya. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager
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A***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 1 week(s) ago
Recommended hotel to stay and variety breakfast too.
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Accommodation's Reply
13 Dec 2025
Cheers HARRIS Fans, Thank you very much for staying at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to wrote a positive review. We are also delighted to know that you like our breakfast selection. We look forward to welcoming you back for another unforgettable moment in Surabaya. HARRISly Yours, Cogito Fans Relations Manager
Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
I chose a smart room for a one-night stay. The room was nice, although small, but adequate for a night's stay, with complete amenities, including a hair dryer. Thank you.
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Accommodation's Reply
13 Dec 2025
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel Kubeng Surabaya and for taking the time to share your wonderful experience with us. We are delighted that you enjoyed our Smart Room and hope to welcome you back again. Sincerely, Kokito, Customer Relations Manager.
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A***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 1 week(s) ago
Nice, comfortable, friendly, and strategic
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Accommodation's Reply
16 Dec 2025
Thank you to all Harris fans! Thank you for your positive ratings and reviews. We are delighted to have served you at Harris Kubang, Surabaya and hope to welcome you back again. Sincerely, Kokito, Customer Relations Manager.
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I***h
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Family friendly and hospitality is the best
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Accommodation's Reply
13 Dec 2025
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to wrote such a heartfelt review. We wish you a safe journey to your next destination and we cannot wait for another opportunity to welcoming you back here at Surabaya. HARRISly Yours, Cogito Fans Relations Manager
D***n
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
Delicious and varied breakfast. Friendly staff.
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Accommodation's Reply
13 Dec 2025
Thank you to all Harris fans! Thank you for your wonderful reviews and ratings. We were delighted to serve you and provide you with a delicious breakfast. We hope to welcome you back again. Sincerely, Kojito, Customer Relations Manager
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Daten G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Hello from Malaysia. One of the best hotels we stayed in. The food was good. The room services were the best. For Housekeeping staff: Thank you, mother, for tidying our room, folding our clothes and most importantly, being honest. We will definitely come here again.
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Accommodation's Reply
13 Dec 2025
Cheers Madam / Daten G, On behalf of entire HARRIS Management, we would like to thank you for choosing to stay with us during your visit to Surabaya. We also feel delighted reading your kind words. It is always our pleasure to make your visit memorable. Also, the honesty and professionalism of our Room Attendant will get deserved appreciation from our Management. Really, your kindness will also encourage us even more to always deliver our best day to day. We wish you a pleasant and safe journey to your next destination. We look forward to welcoming you back again at HARRIS Gubeng, your home in Surabaya. HARRISly Yours, Cogito Fans Relations Manager
Sumardi U.
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
Highly recommended for holidays, close to the station
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Accommodation's Reply
09 Dec 2025
Hello Ms. Sumardi, Thank you for your rating and review. We are delighted to have served you and hope that we can make your stay in Kota Wira even more memorable. We look forward to welcoming you back again. Best regards, Kogito, Guest Relations Manager
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a***s
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
I stayed one night at HARRIS Hotel Gubeng Surabaya and my experience was very satisfying. Its strategic location in the center of Surabaya, close to Gubeng Station and various eateries, made my trip very easy as a solo traveler. The room I stayed in was clean, spacious, and neatly arranged with a modern HARRIS feel. The bed was comfortable and the lighting was warm, making for a very good rest. The room facilities were complete, from fast Wi-Fi and a comfortable work desk to a clean bathroom with stable hot water. The hotel staff was also friendly and responsive. Check-in and check-out were quick and smooth. They always greeted guests with a smile and were ready to help at any time. The breakfast served had a wide selection of menus, was delicious and fresh. The restaurant area was also clean and comfortable for a relaxing morning meal. Overall, HARRIS Hotel Gubeng Surabaya provided a comfortable and enjoyable stay. Suitable for business trips or short vacations. I sa
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1 people find it helpful
Accommodation's Reply
13 Dec 2025
Thank you to all Harris Players fans! Thank you for all your excellent reviews and ratings. All of us at Harris Players are delighted to have served you and made your trip to Surabaya even more meaningful. All your positive feedback, whether about the rooms, location, facilities, delicious food, or excellent service, motivates us to continue working hard every day. We hope to welcome you back to Bandar Wira again. Sincerely, Kokito, Customer Relations Manager.
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Ria t.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
very good but the event venue arrangement was not good because there was a miss in the event venue so the room was moved or double the event in one room
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Accommodation's Reply
09 Dec 2025
Hello Ms. Ria, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya and giving us the best rating. However, we apologize for any inconvenience you experienced, especially regarding the venue of the event you attended. We understand your disappointment and will conduct an internal assessment to prevent such incidents from happening again in the future. We appreciate your positive feedback. We hope this will not dampen your desire to stay at Harris Hotel & Conventions Gubeng Surabaya again in the future. We sincerely look forward to welcoming you back and providing you with even more satisfactory services. Best regards, Cogito, Guest Relations Manager
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D***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
Comfortable, clean, friendly service.
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Accommodation's Reply
03 Dec 2025
Congratulations to all Harris fans! Thank you for the great review and rating for our hotel Harris Gubeng Surabaya. We are honored to serve you and make your stay in Surabaya even more memorable. We look forward to welcoming you back again. Best regards, Cogito, Fan Relations Manager
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A***f
icon-Transit
Transit
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
Good room experience for oldie hotel room Good food experience
1 people find it helpful
Accommodation's Reply
05 Dec 2025
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to wrote a good feedback about us. We love to know that you like your food selection. And just for information, we also offering newly renovated rooms such as Premium, Executive, Blissful Suite, and Amazing Residence. in 2026, the rest of Deluxe Room will also be renovated. Once again thank you very much for your kind rating on this platform. We wish you a safe journey to your next destination and we look forward to welcoming you back again in Surabaya. HARRISly Yours, Cogito Fans Relations Manager
Z***y
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Ok, nice hotel, clean, comfortable.
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Accommodation's Reply
01 Dec 2025
Congratulations to all Harris fans! Thank you for choosing to stay at Harris Hotel & Convention Center Gubeng Surabaya and for taking the time to leave us a great review. We are honored to have served you and hope that your visit to the City of Heroes will be even more memorable. We look forward to welcoming you back again. Best regards, Kogito, Fan Relations Manager
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s***a
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Complete facilities, clean and comfortable rooms.
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1 people find it helpful
Accommodation's Reply
28 Nov 2025
Congratulations to all Harris fans! Thank you for choosing to stay at the Harris Hotel & Convention Center Gubeng Surabaya and for taking the time to leave us a great review. We're glad you enjoyed our facilities and rooms. We look forward to welcoming you back. Best regards, Kokito, Fan Relations Manager
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Number of reviews per page
20
40

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Lobby 4 HARRIS Hotel & Conventions Gubeng

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8,8
Very Good
From 8.192 reviews
Provided by travelers on
Cleanliness

8,8

Room Comfort

8,8

Meal

8,8

Location

8,9

Service and Facilites

8,9

People often mention about HARRIS Hotel & Conventions Gubeng
All
Staff Friendliness (276)
Distance to City Center (258)
Bedroom (253)
Ambiance (247)
Variety (247)
Taste (232)
Bathroom (229)
Hotel Area (221)
Family Friendly (216)
Accessibility (213)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews HARRIS Hotel & Conventions Gubeng

Number of reviews per page
20
40
Customer reviews
A***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
no complaints from our client except for the receipt
Find this review helpful?
Accommodation's Reply
20 Dec 2025
Cheers HARRIS Fans, Thank you very much for choosing to stay with us at HARRIS during your client's visit to Surabaya. We really hope both you and your client were satisfied with the service we provided. Regarding the invoice for the stay, we would like to clarify that, as the reservation was made through a third-party agent (Traveloka), our hotel is unable to directly issue the invoice. However, Traveloka typically sends the invoice directly to the email address used by the booker. Kindly check the inbox for an email from them. Thank you and we look forward to welcoming you back. HARRISly Yours, Cogito Fans Relations Manager
P***i
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 day(s) ago
The hotel staff were all very friendly and kind, explaining everything in detail, and the food was delicious. If I go to Surabaya again, I will definitely stay here again. Thank you.
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Accommodation's Reply
18 Dec 2025
Hello, Harris fans! Thank you for your wonderful review and rating. We're glad you stayed at our hotel, and we hope it made your trip to Surabaya even more memorable. We look forward to welcoming you back to create more precious memories. Thank you. Cogito, Customer Relations Manager
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Devia F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
The hotel staff are super friendly and welcoming. When I asked for help, they were always quick and responsive. The room was very clean, tidy, and fragrant. The bathroom was also very good. Other facilities are also very good, such as the outdoor swimming pool, there are activities for children, and a playground in the kids' corner. There were no problems during my stay. Very satisfying :)
Read More
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Accommodation's Reply
18 Dec 2025
Thank you, Mr. Devia. Thank you for choosing Harris Hotel Kubeng, Surabaya, for your family vacation. We are delighted to have served you and made your visit to the City of Heroes even more meaningful. Your positive feedback on our service will help us to further improve. We hope to welcome you back again for another memorable experience. Sincerely, Kokito, Customer Relations Manager.
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A***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 day(s) ago
The staff was very friendly and helpful, they also had a lot of facilities, near so many restaurants and cafes, best value for staycation with family
Find this review helpful?
Accommodation's Reply
18 Dec 2025
Cheers HARRIS Fans Thank you very much for your kind rating about us. It is always our pleasure to provide a pleasant and enjoyable experience for you. We look forward to welcoming you back. HARRISly Yours, Cogito Fans Relations Manager
M***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 6 day(s) ago
Have stayed here several times, never disappoints
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Accommodation's Reply
18 Dec 2025
Thank you to all of Harris's fans! Thank you for choosing us as your home in Kota Pahlawan. We are delighted to have served you and hope we can make your future visits to Surabaya even more meaningful. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager
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e***o
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 day(s) ago
Good area, clean area, good breakfast, nice staff
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Accommodation's Reply
16 Dec 2025
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to share your memorable experience. Your kind words will definitely encourage us even more to always deliver our best. We look forward to welcoming you back for another memorable moments with us. HARRISly Yours, Cogito Fans Relations Manager
e***o
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 day(s) ago
Clean area, staf ramah, easy park
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Accommodation's Reply
16 Dec 2025
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and for taking the time to share your wonderful experience. We were delighted to serve you and hope you enjoyed your visit to Surabaya. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager
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A***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 1 week(s) ago
Recommended hotel to stay and variety breakfast too.
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Accommodation's Reply
13 Dec 2025
Cheers HARRIS Fans, Thank you very much for staying at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to wrote a positive review. We are also delighted to know that you like our breakfast selection. We look forward to welcoming you back for another unforgettable moment in Surabaya. HARRISly Yours, Cogito Fans Relations Manager
Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
I chose a smart room for a one-night stay. The room was nice, although small, but adequate for a night's stay, with complete amenities, including a hair dryer. Thank you.
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Accommodation's Reply
13 Dec 2025
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel Kubeng Surabaya and for taking the time to share your wonderful experience with us. We are delighted that you enjoyed our Smart Room and hope to welcome you back again. Sincerely, Kokito, Customer Relations Manager.
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A***t
icon-Staycation
Staycation
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8,5
/10
Reviewed 1 week(s) ago
Nice, comfortable, friendly, and strategic
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Accommodation's Reply
16 Dec 2025
Thank you to all Harris fans! Thank you for your positive ratings and reviews. We are delighted to have served you at Harris Kubang, Surabaya and hope to welcome you back again. Sincerely, Kokito, Customer Relations Manager.
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I***h
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Family friendly and hospitality is the best
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Accommodation's Reply
13 Dec 2025
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to wrote such a heartfelt review. We wish you a safe journey to your next destination and we cannot wait for another opportunity to welcoming you back here at Surabaya. HARRISly Yours, Cogito Fans Relations Manager
D***n
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
Delicious and varied breakfast. Friendly staff.
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Accommodation's Reply
13 Dec 2025
Thank you to all Harris fans! Thank you for your wonderful reviews and ratings. We were delighted to serve you and provide you with a delicious breakfast. We hope to welcome you back again. Sincerely, Kojito, Customer Relations Manager
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Daten G.
icon-Leisure
Leisure
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8,5
/10
Reviewed 2 week(s) ago
Hello from Malaysia. One of the best hotels we stayed in. The food was good. The room services were the best. For Housekeeping staff: Thank you, mother, for tidying our room, folding our clothes and most importantly, being honest. We will definitely come here again.
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Accommodation's Reply
13 Dec 2025
Cheers Madam / Daten G, On behalf of entire HARRIS Management, we would like to thank you for choosing to stay with us during your visit to Surabaya. We also feel delighted reading your kind words. It is always our pleasure to make your visit memorable. Also, the honesty and professionalism of our Room Attendant will get deserved appreciation from our Management. Really, your kindness will also encourage us even more to always deliver our best day to day. We wish you a pleasant and safe journey to your next destination. We look forward to welcoming you back again at HARRIS Gubeng, your home in Surabaya. HARRISly Yours, Cogito Fans Relations Manager
Sumardi U.
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
Highly recommended for holidays, close to the station
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Accommodation's Reply
09 Dec 2025
Hello Ms. Sumardi, Thank you for your rating and review. We are delighted to have served you and hope that we can make your stay in Kota Wira even more memorable. We look forward to welcoming you back again. Best regards, Kogito, Guest Relations Manager
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a***s
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
I stayed one night at HARRIS Hotel Gubeng Surabaya and my experience was very satisfying. Its strategic location in the center of Surabaya, close to Gubeng Station and various eateries, made my trip very easy as a solo traveler. The room I stayed in was clean, spacious, and neatly arranged with a modern HARRIS feel. The bed was comfortable and the lighting was warm, making for a very good rest. The room facilities were complete, from fast Wi-Fi and a comfortable work desk to a clean bathroom with stable hot water. The hotel staff was also friendly and responsive. Check-in and check-out were quick and smooth. They always greeted guests with a smile and were ready to help at any time. The breakfast served had a wide selection of menus, was delicious and fresh. The restaurant area was also clean and comfortable for a relaxing morning meal. Overall, HARRIS Hotel Gubeng Surabaya provided a comfortable and enjoyable stay. Suitable for business trips or short vacations. I sa
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1 people find it helpful
Accommodation's Reply
13 Dec 2025
Thank you to all Harris Players fans! Thank you for all your excellent reviews and ratings. All of us at Harris Players are delighted to have served you and made your trip to Surabaya even more meaningful. All your positive feedback, whether about the rooms, location, facilities, delicious food, or excellent service, motivates us to continue working hard every day. We hope to welcome you back to Bandar Wira again. Sincerely, Kokito, Customer Relations Manager.
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Ria t.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
very good but the event venue arrangement was not good because there was a miss in the event venue so the room was moved or double the event in one room
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Accommodation's Reply
09 Dec 2025
Hello Ms. Ria, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya and giving us the best rating. However, we apologize for any inconvenience you experienced, especially regarding the venue of the event you attended. We understand your disappointment and will conduct an internal assessment to prevent such incidents from happening again in the future. We appreciate your positive feedback. We hope this will not dampen your desire to stay at Harris Hotel & Conventions Gubeng Surabaya again in the future. We sincerely look forward to welcoming you back and providing you with even more satisfactory services. Best regards, Cogito, Guest Relations Manager
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D***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
Comfortable, clean, friendly service.
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Accommodation's Reply
03 Dec 2025
Congratulations to all Harris fans! Thank you for the great review and rating for our hotel Harris Gubeng Surabaya. We are honored to serve you and make your stay in Surabaya even more memorable. We look forward to welcoming you back again. Best regards, Cogito, Fan Relations Manager
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A***f
icon-Transit
Transit
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
Good room experience for oldie hotel room Good food experience
1 people find it helpful
Accommodation's Reply
05 Dec 2025
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to wrote a good feedback about us. We love to know that you like your food selection. And just for information, we also offering newly renovated rooms such as Premium, Executive, Blissful Suite, and Amazing Residence. in 2026, the rest of Deluxe Room will also be renovated. Once again thank you very much for your kind rating on this platform. We wish you a safe journey to your next destination and we look forward to welcoming you back again in Surabaya. HARRISly Yours, Cogito Fans Relations Manager
Z***y
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Ok, nice hotel, clean, comfortable.
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Accommodation's Reply
01 Dec 2025
Congratulations to all Harris fans! Thank you for choosing to stay at Harris Hotel & Convention Center Gubeng Surabaya and for taking the time to leave us a great review. We are honored to have served you and hope that your visit to the City of Heroes will be even more memorable. We look forward to welcoming you back again. Best regards, Kogito, Fan Relations Manager
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s***a
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Complete facilities, clean and comfortable rooms.
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1 people find it helpful
Accommodation's Reply
28 Nov 2025
Congratulations to all Harris fans! Thank you for choosing to stay at the Harris Hotel & Convention Center Gubeng Surabaya and for taking the time to leave us a great review. We're glad you enjoyed our facilities and rooms. We look forward to welcoming you back. Best regards, Kokito, Fan Relations Manager
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