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Bar, Cafe and Lounge 4 Hermes Palace Hotel Medan

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Hermes Palace Hotel Medan

Name: Hermes Palace Hotel Medan
Address: Jalan Pemuda No. 22, Medan City Center, Medan, Sumatra Utara, Indonesia, 20151, Jalan Pemuda No. 22, Sumatra Utara, 20151, Indonesia
Rating: 8.4

Hotels

Preferred Partner

8,3

/10

Very Good

5.199 reviews

What Guests Say About Their Stay

Distance To City Center (58)

Staff Friendliness (50)

Bedroom (48)

Ambiance (42)

Jacinta

8,5

/ 10

Stayed for 3 days and this became my favorite hotel in Medan. The room was comfortable and spacious. Friendly and helpful staff! Easy to find food and close to popular malls in Medan. I highly recommend it to everyone to stay here

fedy s.

8,8

/ 10

Nice stay, quick check in and check out

Haryaddy B. M.

9,4

/ 10

Great stay and friendly staff gladly to assist

Adhitia Saputro

8,5

/ 10

Good hotel, comfort and quite. Clean room

SANTOSO

9,7

/ 10

nice place to stay. comfortable.

In the Area

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Jalan Pemuda No. 22, Medan City Center, Medan, Sumatra Utara, Indonesia, 20151

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

Staying at Hermes Palace Hotel Medan is a good choice when you are visiting Medan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Hermes Palace Hotel Medan

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What's around Hermes Palace Hotel Medan

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Jalan Pemuda No. 22, Medan City Center, Medan, Sumatra Utara, Indonesia, 20151

Discover More About Hermes Palace Hotel Medan

Location

Staying at Hermes Palace Hotel Medan is a good choice when you are visiting Medan City Center.

About Hermes Palace Hotel Medan

From business event to corporate gathering, Hermes Palace Hotel Medan provides complete services and facilities that you and your colleagues need.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hermes Palace Hotel Medan exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Hermes Palace Hotel Medan is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Hermes Palace Hotel Medan.

All facilities in Hermes Palace Hotel Medan

Bar, Cafe and Lounge

Fitness Center

Lobby

CleanAccommodation

Exterior

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Lunch restaurant
Safety deposit box
WiFi in public area

Hotel Services

Bellhop
Concierge
Doorman
Express check-out
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Wedding service

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Minibar
Separate shower and tub
Shower
TV

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Laundry
Shops
Supermarket

General

AC
Ballroom
Banquet
Non-smoking room
Rooftop terrace
Smoking area

Things to Do

Fitness center
Massage

Shuttle Service

Airport transfer (surcharge)
Airport transfer

Business Facilities

Business center
Meeting facilities

Transportation

Valet parking

Connectivity

Free WiFi

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

Accommodation Policy & General Information in Hermes Palace Hotel Medan

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - Before 12:00
Breakfast Availability	Yes, some room provide breakfast
Available rooms at Hermes Palace Hotel Medan	106
Number of floors in Hermes Palace Hotel Medan	11
Another facilities in Hermes Palace Hotel Medan	Coffee shop, 24-hour room service, Breakfast restaurant, Lunch restaurant, Safety deposit box

Frequently asked question in Hermes Palace Hotel Medan

What are available facilities at Hermes Palace Hotel Medan?

There are top facilites at Hermes Palace Hotel Medan such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Hermes Palace Hotel Medan?

The standard check-in time at Hermes Palace Hotel Medan is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Hermes Palace Hotel Medan provide breakfast?

Yes, Hermes Palace Hotel Medan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Hermes Palace Hotel Medan

Overall Ratings & Reviews Hermes Palace Hotel Medan

Traveloka (5.199)

8,3

Very Good

From 5.199 reviews

Provided by travelers on

Cleanliness

8,4

Room Comfort

8,4

Meal

8,3

Location

8,6

Service and Facilites

8,4

People often mention about Hermes Palace Hotel Medan

All

Distance to City Center (44)

Staff Friendliness (43)

Bedroom (39)

Ambiance (36)

Bathroom (30)

Taste (30)

Accessibility (29)

Hotel Area (29)

Check-in/out Time (28)

Room Space (27)

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Traveler Reviews Hermes Palace Hotel Medan

Number of reviews per page

Customer reviews

S***O

10,0

/10

Reviewed 2 day(s) ago

Overall good, according to the price, food is quite varied, strategic location.

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etik h.

Leisure

8,5

/10

Reviewed 2 day(s) ago

We were taken to the connecting train station to the airport, no more hassle looking for transportation.

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E***i

Leisure

10,0

/10

Reviewed 3 day(s) ago

The hotel is quite good, good location and lots of culinary around.

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e***a

9,4

/10

Reviewed 4 day(s) ago

Really like staying here.. Close to everywhere and the staff are really nice. The room is clean and comfortable. Thank you..next to Medan will definitely stay again.

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A***e

10,0

/10

Reviewed 6 day(s) ago

cool, cute, basically you won't regret staying here. next time come here again

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EMILIA R. E.

8,8

/10

Reviewed 1 week(s) ago

Every time I go to Medan, I definitely stay a few days at Hermes. The security is very good and helpful. The location is strategic for what I need. Thank you Hermes.

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N***y

Leisure

5,0

/10

Reviewed 1 week(s) ago

In the corridor between the rooms the carpet is dusty, the food is not tasty, the hotel room air conditioning is not cold, the hotel price and service are not appropriate.

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L***y

Business

10,0

/10

Reviewed 1 week(s) ago

I often stay here, I like the environment right in the city.

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Accommodation's Reply

21 Apr 2025

Dear Mr./Mrs. L*y. Thank you for choosing Hermes Palace Hotel Medan as your place to stay during your visit to Medan, we are glad you enjoyed your stay and shared it in the comments column. We hope to welcome you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir. Senior Business Development Manager.

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M***l

Staycation

9,4

/10

Reviewed 1 week(s) ago

The hospitality is great. I left my pillow in the reception during check out, then they called me when I was on the way to the airport. Really appreciate it. However, for the meal, especially breakfast, should be upgraded.

1 people find it helpful

Accommodation's Reply

21 Apr 2025

Dear Mr./Mrs. M*I. Thank you for choosing Hermes Palace Hotel Medan as your place to stay during your visit to Medan, we are glad you enjoyed your stay and shared it in the comments column. We hope to welcome you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir. Senior Business Development Manager.

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G***t

Leisure

9,7

/10

Reviewed 2 week(s) ago

The staff was friendly and accommodating.

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Accommodation's Reply

16 Apr 2025

Dear Mr./Mrs. G*t. Thank you for staying with us and sharing your feedback on guest comments, We are glad that you enjoyed your overall stay with us, We look forward to welcoming you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir. Senior Business Development Manager.

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S***k

Business

8,8

/10

Reviewed 2 week(s) ago

Great location and comfortable room. I would definitely come again.

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Accommodation's Reply

16 Apr 2025

Dear Mr./Mrs. S*ke. Thank you for staying with us and sharing your feedback on guest comments, We are glad that you enjoyed your stay with us overall, We look forward to welcoming you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir. Senior Business Development Manager.

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A***s

Transit

9,7

/10

Reviewed 2 week(s) ago

Absolutely amazing, great food. Too bad there's no pool yet.

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1 people find it helpful

Accommodation's Reply

16 Apr 2025

Dear Mr./Mrs. A*s. Thank you for choosing Hermes Palace Hotel Medan as your place to stay during your visit to Medan, we are glad you enjoyed your stay and shared it in the comments column. We hope to welcome you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir. Senior Business Development Manager.

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Novita T.

Leisure

8,5

/10

Reviewed 2 week(s) ago

Friendly security. Room view is facing the city, at night it's quite beautiful to see the lights in other buildings.

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Accommodation's Reply

16 Apr 2025

Dear Mrs. Novita T. Thank you for choosing Hermes Palace Hotel Medan as your place to stay during your visit to Medan, we are glad you enjoyed your stay and shared it in the comments column. We look forward to welcoming you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir. Senior Business Development Manager.

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Natalia S.

Leisure

10,0

/10

Reviewed 2 week(s) ago

I like it, comfortable 🥰 Thank you very much.

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Accommodation's Reply

16 Apr 2025

Dear Mrs. Natalia S. Thank you for choosing Hermes Palace Hotel Medan as your place to stay during your visit to Medan, we are glad you enjoyed your stay and shared it in the comments column. We look forward to welcoming you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir. Senior Business Development Manager.

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Zakaria

10,0

/10

Reviewed 3 week(s) ago

The hotel staff provided good service.

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Accommodation's Reply

08 Apr 2025

Dear Mr. Zakaria. Thank you for staying with us and sharing your feedback on guest comments, We are glad that you enjoyed your overall stay with us, We look forward to welcoming you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir. Senior Business Development Manager.

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Salim

6,6

/10

Reviewed 3 week(s) ago

The receptionist refused to grant my reservation and request.

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1 people find it helpful

Accommodation's Reply

10 Apr 2025

Dear Mr. Salim. Thank you for staying with us and sharing your feedback on guest comments, We are very sorry to hear that your experience did not meet your expectations. And we apologize profusely for the incident you experienced, we need to inform you that our Junior Suite type only has 2 rooms for smoking rooms and when you made your reservation the room was already occupied by other guests, so we could not fulfill your request, we really hope you can return to visit Hermes palace Hotel Medan and we will try to provide a room according to your request. Best regards, Parlin Samosir. Senior Business Development Manager.

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F***A

Staycation

8,5

/10

Reviewed 3 week(s) ago

Been here twice, the room is quite clean and comfortable breakfast is also okay. The early check-in process is very helpful.

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Accommodation's Reply

08 Apr 2025

Dear Mr./Mrs. F*A. Thank you for choosing Hermes Palace Hotel Medan as your place to stay during your visit to Medan, we are glad you enjoyed your stay and shared it in the comments column. We look forward to welcoming you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir. Senior Business Development Manager.

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R***a

Transit

8,7

/10

Reviewed 3 week(s) ago

Midnight check-in, staff ready to serve.

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Accommodation's Reply

08 Apr 2025

Dear Mr./Mrs. R*a. Thank you for staying with us and sharing your feedback on guest comments, We are glad that you enjoyed your stay with us overall, We look forward to welcoming you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir. Senior Business Development Manager.

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S***l

10,0

/10

Reviewed 3 week(s) ago

Very good.

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Accommodation's Reply

08 Apr 2025

Dear Mr./Mrs. S*l. Thank you for staying with us and sharing your feedback on guest comments, We are glad that you enjoyed your overall stay with us, We look forward to welcoming you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir. Senior Business Development Manager.

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Z***o

Leisure

10,0

/10

Reviewed 3 week(s) ago

The feeling of comfort is very comfortable.

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2 people find it helpful

Accommodation's Reply

08 Apr 2025

Dear Mr./Mrs. Z*o. Thank you for staying with us and sharing your feedback on guest comments, We are glad that you enjoyed your overall stay with us, We look forward to welcoming you back to Hermes Palace Hotel Medan soon. Best regards, Parlin Samosir. Senior Business Development Manager.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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