Hotel Aria Centra Surabaya

Hotels
8,6
/10
Very Good
8.072 reviews

What Guests Say About Their Stay

Distance To City Center (114)
Staff Friendliness (105)
Room Space (104)
Bedroom (95)
G***A
10,0
/ 10
The hotel staff was very friendly. The air conditioning in my first room wasn't cooling. I complained and was immediately given a replacement room. Excellent service.
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N***y
9,4
/ 10
I had a wonderful stay at Aria Hotel. The room was clean, spacious, and very comfortable. The staff were friendly and always helpful. Location is perfect—close to everything I needed. Highly recommended!
J***y
9,7
/ 10
A good hotel with a low price. For a large and comfortable room. The location is right in the middle of Surabaya. So that access is close to the shopping center. Highly recommended. Really top guys
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M***a
10,0
/ 10
Masya Allah, Aria Hotel is the best. Starting from the atmosphere of the room, bathroom, service, and cleanliness, it's all great🥰🫶 oh yeah, the food is delicious and there are many kinds
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Agnes D. T.
10,0
/ 10
Very strategic location in the city center. Walk to Tunjungan Plaza only 10 minutes. The room space is spacious. Complete TV channels so my child likes watching cartoons. Diverse food with delicious taste. Friendly service. Oh yes, there is a free mini bar so you can drink tea & coke for free.
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In the Area
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Jl. Taman AIS Nasution No.37, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Aria Centra Hotel Surabaya Hotel Aria Centra Surabaya is a hotel in a good neighborhood, which is located at Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Hotel Aria Centra Surabaya

Jl. Taman AIS Nasution No.37, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
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Lobby Hotel Aria Centra Surabaya
Lobby 2 Hotel Aria Centra Surabaya

Discover More About Hotel Aria Centra Surabaya

About Hotel Aria Centra Surabaya

Hotel Aria Centra Surabaya is a premier accommodation option located in the heart of Surabaya, Indonesia. This hotel combines modern amenities with traditional Indonesian hospitality, making it an ideal choice for both business and leisure travelers. With its strategic location, guests can easily access various attractions, shopping centers, and dining options, ensuring a convenient and enjoyable stay.

The hotel features a contemporary design that reflects the vibrant culture of Surabaya. Each room is thoughtfully designed to provide comfort and relaxation, equipped with essential amenities such as free Wi-Fi, flat-screen TVs, and minibars. The spacious rooms offer stunning views of the city skyline, allowing guests to unwind after a long day of exploring or working.

One of the standout features of Hotel Aria Centra is its commitment to providing exceptional service. The friendly and professional staff are always on hand to assist with any requests, ensuring that guests feel welcomed and valued throughout their stay. Whether you need help with transportation, dining recommendations, or local attractions, the staff is eager to help.

In addition to comfortable accommodations, Hotel Aria Centra Surabaya offers a range of facilities designed to enhance your stay. Guests can enjoy a refreshing dip in the outdoor swimming pool, work out in the well-equipped fitness center, or indulge in a relaxing spa treatment. The hotel also features a restaurant that serves a variety of local and international dishes, perfect for satisfying your culinary cravings.

Why You Should Stay at Hotel Aria Centra Surabaya

Choosing Hotel Aria Centra Surabaya means opting for a blend of comfort, convenience, and quality service. The hotel’s prime location allows easy access to key attractions, making it a perfect base for exploring the city. Additionally, the modern amenities and attentive staff ensure that your stay is both enjoyable and memorable.

Best Time to Stay at Hotel Aria Centra Surabaya

The best time to visit Surabaya is during the dry season, which typically runs from April to October. During these months, the weather is pleasant, making it ideal for sightseeing and outdoor activities. However, if you prefer fewer crowds and lower rates, consider visiting during the shoulder seasons of March and November.

Transportation and Accessibility

Access to the Airport

Hotel Aria Centra Surabaya is conveniently located approximately 30 minutes from Juanda International Airport. The hotel offers airport transfer services, making it easy for guests to reach their accommodations without hassle. Taxis and ride-sharing services are also readily available for those who prefer to travel independently.

Public Transportation

Surabaya boasts a well-connected public transportation system, including buses and taxis. The hotel is situated near major bus routes, allowing guests to explore the city easily. For a more local experience, consider using the traditional 'angkot' (minibus) services, which are an affordable way to navigate the city.

Unique Facilities at Hotel Aria Centra Surabaya

1. Outdoor Swimming Pool

The outdoor swimming pool at Hotel Aria Centra is a perfect spot to relax and unwind. Surrounded by lush greenery, it offers a serene environment for guests to enjoy a refreshing swim or lounge by the poolside with a good book.

2. Fitness Center

For fitness enthusiasts, the hotel features a well-equipped fitness center. Guests can maintain their workout routines with a variety of cardio and strength-training equipment available, ensuring you stay active during your stay.

3. Spa Services

Indulge in a range of spa treatments designed to rejuvenate your body and mind. The hotel’s spa offers massages, facials, and wellness therapies, providing a tranquil escape from the hustle and bustle of the city.

Nearby Attractions at Hotel Aria Centra Surabaya

1. Tugu Pahlawan (Heroes Monument)

Located just 3 km from Hotel Aria Centra Surabaya, Tugu Pahlawan is a significant landmark commemorating the heroes of the Indonesian struggle for independence. The monument is surrounded by a beautiful park, making it a great spot for a leisurely stroll and a perfect photo opportunity.

2. Surabaya Zoo

Approximately 5 km from the hotel, Surabaya Zoo is one of the oldest zoos in Southeast Asia. Home to a diverse range of animals, including endangered species, the zoo offers an educational experience for visitors of all ages. It’s a fantastic place for families to spend a day exploring the animal exhibits and enjoying the lush surroundings.

3. House of Sampoerna

Just 4 km away, the House of Sampoerna is a fascinating museum that showcases the history of Indonesia’s clove cigarette industry. Visitors can take guided tours to learn about the production process and the cultural significance of this unique product. The museum also features a café and a gift shop, making it a great place to relax after your visit.

4. Surabaya Plaza

For shopping enthusiasts, Surabaya Plaza is located about 2 km from the hotel. This modern shopping mall offers a wide range of retail stores, dining options, and entertainment facilities. Whether you’re looking for local souvenirs or international brands, you’ll find it all here.

5. Masjid Al-Akbar

Masjid Al-Akbar, located approximately 7 km from Hotel Aria Centra, is one of the largest mosques in Indonesia. Its stunning architecture and serene atmosphere make it a must-visit for those interested in cultural and religious sites. Visitors are welcome to explore the mosque and learn about its significance in the local community.

6. Ciputra Waterpark

Families traveling with children will love Ciputra Waterpark, situated about 10 km from the hotel. This expansive water park features a variety of slides, pools, and attractions suitable for all ages. It’s a fantastic way to spend a fun-filled day in the sun.

7. Surabaya North Quay

Located around 6 km from the hotel, Surabaya North Quay is a vibrant waterfront area that offers stunning views of the harbor. Visitors can enjoy dining at various restaurants, shopping at local boutiques, and taking leisurely walks along the promenade.

8. Jembatan Merah (Red Bridge)

Jembatan Merah, approximately 4 km from Hotel Aria Centra, is an iconic bridge that holds historical significance in Surabaya. It’s a great spot for photography and offers a glimpse into the city’s rich history. Nearby, you can find local markets and eateries to explore.

9. Monumen Kapal Selam (Submarine Monument)

Just 3 km away, the Submarine Monument is a unique attraction that features a retired submarine, which visitors can explore. It’s an interesting site that provides insight into Indonesia’s naval history and is a fun experience for both adults and children.

10. Kenjeran Beach

For those looking to relax by the sea, Kenjeran Beach is about 8 km from the hotel. This beautiful beach offers a peaceful escape from the city, with opportunities for swimming, sunbathing, and enjoying fresh seafood from local vendors.

Tips and Tricks for Staying at Hotel Aria Centra Surabaya

Tips During Your Stay

To make the most of your stay at Hotel Aria Centra, consider booking your accommodations in advance, especially during peak travel seasons. This ensures you secure the best rates and room options. Additionally, don’t hesitate to ask the staff for local recommendations or assistance with transportation.

Tips for Enjoying Hotel Facilities

Take advantage of the hotel’s facilities by scheduling some time for relaxation at the spa or a workout in the fitness center. If you’re traveling with family, be sure to check out the pool area for a fun day in the sun. Also, don’t miss the opportunity to dine at the hotel’s restaurant, where you can savor delicious local cuisine.

Why Book Hotel Aria Centra Surabaya on Traveloka

Extensive Accommodation Options

When you book through Traveloka, you gain access to a wide range of accommodation options, from budget-friendly hotels to luxurious resorts. This flexibility allows you to choose the perfect place to stay based on your preferences and budget.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This feature allows you to save money with the PayLater option, making your travel planning even more manageable.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you book more, you can elevate your Traveloka Priority level and enjoy exclusive offers.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at various accommodations. This transparency helps you make informed decisions based on real experiences, ensuring you choose the best hotel for your needs.

With all these advantages, there’s no reason not to choose Hotel Aria Centra Surabaya for your next stay. Booking hotel now via Traveloka and enjoy an unforgettable holiday experience!

All facilities in Hotel Aria Centra Surabaya

Bar, Cafe and Lounge Hotel Aria Centra Surabaya
Bar, Cafe and Lounge
Lobby Hotel Aria Centra Surabaya
Lobby
Exterior Hotel Aria Centra Surabaya
Exterior
Bedroom Hotel Aria Centra Surabaya
Bedroom
In-room Bathroom Hotel Aria Centra Surabaya
In-room Bathroom

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Buffet breakfast
  • Dining area
  • Vegetarian meal

General

  • AC
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Smoking area
  • Terrace

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Shower
  • TV

Business Facilities

  • Business center
  • Meeting facilities
  • Photocopier
  • Projector

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Shops

Transportation

  • Car rental
  • Valet parking

Things to Do

  • Massage
  • Spa

Connectivity

  • LAN Internet
  • Free WiFi

Accessibilty

  • Accessible parking

Kids and Pets

  • Highchairs

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Hotel Aria Centra Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Deposit

Deposit IDR 200,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Aria Centra Surabaya
173
Number of floors in Hotel Aria Centra Surabaya
9
Another facilities in Hotel Aria Centra Surabaya
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Hotel Aria Centra Surabaya

What are available facilities at Hotel Aria Centra Surabaya?
There are top facilites at Hotel Aria Centra Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Aria Centra Surabaya?
The standard check-in time at Hotel Aria Centra Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Aria Centra Surabaya provide breakfast?
Yes, Hotel Aria Centra Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Aria Centra Surabaya?
Hotel Aria Centra Surabaya is a 4.0-star hotel.
How many floors does Hotel Aria Centra Surabaya have?
Hotel Aria Centra Surabaya has 9 floors.
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More Reviews from Other Guests in Hotel Aria Centra Surabaya

Overall Ratings & Reviews Hotel Aria Centra Surabaya

Traveloka (8.024)
Other sources (48)
8,7
Very Good
From 8.024 reviews
Provided by travelers on
Cleanliness

8,9

Room Comfort

8,9

Meal

8,5

Location

8,9

Service and Facilites

8,8

People often mention about Hotel Aria Centra Surabaya
All
Distance to City Center (75)
Room Space (71)
Staff Friendliness (70)
Bedroom (68)
Bathroom (61)
Ambiance (57)
Hotel Area (57)
Taste (56)
Variety (56)
Accessibility (55)
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Traveler Reviews Hotel Aria Centra Surabaya

Number of reviews per page
20
40
Customer reviews
l***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,6
/10
Reviewed 2 day(s) ago
Overall it's quite interesting in terms of access and other things, but the walls of the room are full of graffiti.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,6
/10
Reviewed 2 day(s) ago
The hotel is nice, close to town, and the rooms are clean. The food is also delicious.
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P***a
icon-Business
Business
icon-origin-TRAVELOKA
8,4
/10
Reviewed 4 day(s) ago
The staff is helpful, cleanliness is also ok but unfortunately the sound of vehicles on the road can be heard from the room.
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Witha W.
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 day(s) ago
Will be back if we have another business trip going to Surabaya
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Andre C. T.
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 6 day(s) ago
room size 30m2 with good view from 8th floor, location at best central city, breakfast meal with various serve and taste good..overall my score 80/100 👍
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Meilan T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Nice place to stay 🥰 I’ll be back again …
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Accommodation's Reply
15 Dec 2025
Thank you for your review. We greatly appreciate your time and your enjoyment of your stay at our hotel. If you have any further suggestions or concerns, please let us know so we can continue to improve our services. We look forward to welcoming you back on your next stay. Sincerely, The Management Team, Arias Centra Surabaya Hotel
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yudi a.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
All hotel staff are very friendly and highly recommended for everyone.
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Accommodation's Reply
15 Dec 2025
Thank you for your review. We greatly appreciate your time and your enjoyment of your stay at our hotel. If you have any further suggestions or concerns, please let us know so we can continue to improve our services. We look forward to welcoming you back on your next stay. Sincerely, The Management Team, Arias Centra Surabaya Hotel
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Yola P.
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
The staff is friendly, the rooms are quite large, and the beds are large, making them perfect for families with children.
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Accommodation's Reply
15 Dec 2025
Thank you for your review. We greatly appreciate your time and your enjoyment of your stay at our hotel. If you have any further suggestions or concerns, please let us know so we can continue to improve our services. We look forward to welcoming you back on your next stay. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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A***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The first most comfortable and memorable hotel I have ever visited is this hotel.
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1 people find it helpful
Accommodation's Reply
15 Dec 2025
Thank you for your review. We greatly appreciate your time and your enjoyment of your stay at our hotel. If you have any further suggestions or concerns, please let us know so we can further improve our services. We look forward to welcoming you back for your next stay. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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S***n
icon-Business
Business
icon-origin-TRAVELOKA
6,9
/10
Reviewed 3 week(s) ago
The rooms are not renovated enough, the service of the staff at the breakfast restaurant is not good.
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Accommodation's Reply
15 Dec 2025
Thank you for your feedback. We apologize for any inconvenience caused by the unsatisfactory room conditions and the service from our staff at breakfast. This feedback is very important to us, and we have forwarded it to the relevant team for evaluation and improvement in the future. We hope to welcome you back again with even better service. Thank you. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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d***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,3
/10
Reviewed 3 week(s) ago
The room is quite large, the gym only has 2 pieces of equipment, unfortunately the taste of the restaurant is just B. The location of this hotel is very strategic.
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Accommodation's Reply
15 Dec 2025
Thank you for taking the time to share your experience. We are pleased to hear that our rooms were spacious and the hotel's location was convenient. We apologize if the fitness facilities and restaurant food did not meet your expectations. This feedback is very helpful and will be used by management to evaluate our facilities and service quality in the future. We hope to welcome you back again for a better experience. Thank you. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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Steven A. P.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
Everything is good and comfortable, only one thing that probably needs to be changed is the bath towel which looks like it needs to be replaced and the bed sheet which is also starting to look dull... otherwise it's ok
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Accommodation's Reply
15 Dec 2025
Thank you for your review and feedback. We are delighted that you were comfortable and satisfied with our overall facilities and services. We apologize for any inconvenience regarding the condition of the towels and linens, which did not meet your expectations. We appreciate this feedback and have forwarded it to the relevant department for immediate investigation and improvement. Thank you for your trust, and we hope to welcome you back again for an even better experience in the future. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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K***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The hotel is very clean and comfortable. The food is varied, and the location is very strategic. It is worth staying again.
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Accommodation's Reply
15 Dec 2025
Thank you for your review. We greatly appreciate your time and your enjoyment of your stay at our hotel. If you have any further suggestions or concerns, please let us know so we can further improve our services. We look forward to welcoming you back for your next stay. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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Rudi H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Will be back again for a staycation here!!
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Accommodation's Reply
15 Dec 2025
Thank you for your review. We greatly appreciate your time and valuable feedback during your stay at our hotel. If you have any further comments or concerns, we welcome them so that we can continue to improve our services. We hope to welcome you back for your next stay. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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F***R
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 week(s) ago
i like the hotel aria becouse all the stuff velcome and friendly , hambel and alwasy smile, my roomboy he was nive amazing the room all clean and organize for my thing the food was all good but is cold thank you
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Accommodation's Reply
15 Dec 2025
Thank you for your review. We greatly appreciate you taking the time and enjoying your stay at our hotel. If you have any further suggestions or concerns, please let us know so we can further improve our services. We look forward to welcoming you back for your next stay. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
The rooms are spacious, and the breakfast is highly recommended.
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1 people find it helpful
Accommodation's Reply
15 Dec 2025
Thank you so much for your valuable feedback. We deeply appreciate you taking the time to share your experience with us. Please feel free to let us know if you have any additional comments or concerns, and we will strive to provide you with even better service. We look forward to welcoming you back on your next visit. Sincerely, Aria Centra Surabaya Hotel Management
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Verified Traveler
icon-origin-TRAVELOKA
9,1
/10
Reviewed 5 week(s) ago
It was very satisfying to stay at this hotel, but there are things that might be worth noting, namely the bathroom towels need to be replaced which look worn out and the soap and shampoo dispenser only comes out once when pressed, otherwise it can't be pressed (broken)... otherwise it's very good and the staff are friendly and helpful... apart from that the room is quite spacious.
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Accommodation's Reply
15 Dec 2025
Thank you for your review and for trusting us with your stay at our hotel. We are delighted to hear that your overall experience was positive, that the rooms felt spacious, and that our staff were friendly and helpful. We apologize for the inconvenience regarding the condition of the towels in the bathroom and the malfunctioning soap and shampoo dispensers. We greatly appreciate this feedback and have forwarded it to the relevant team for immediate investigation and repair. Thank you for your valuable comments, and we hope to welcome you back with even better service on your next visit. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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Ann S.
icon-origin-TRAVELOKA
6,6
/10
Reviewed 5 week(s) ago
When I first got room 1719, the AC wasn't cold enough, and when I tried to fix it, it leaked. At 10:00, I was moved to room 811, but it wasn't clean enough, perhaps because it wasn't ready or something. The service was good. The staff were 5-star.
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Accommodation's Reply
15 Dec 2025
Thank you for sharing your experience with us. We apologize for the inconvenience you experienced regarding the condition of the air conditioning in your previous room and the change in room cleanliness, which did not meet your expectations. This was certainly not the standard of service we expect. We have forwarded your feedback to our engineering and housekeeping teams for evaluation and future improvements. We greatly appreciate your appreciation of our staff's service and thank you for your trust and understanding. We hope to welcome you back in the future with a better experience. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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Nabil M.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 week(s) ago
The hotel staff is friendly, especially the parking area security. 👍
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2 people find it helpful
Accommodation's Reply
15 Dec 2025
Thank you for your positive review. We are delighted to hear that the friendly service from our hotel staff, especially the security team in the parking area, left a positive impression on you. We will share this compliment with the relevant team to encourage them. We hope to welcome you back again in the future. Thank you. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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Jamaluddin
icon-Transit
Transit
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
Very good and please maintain it
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Accommodation's Reply
15 Dec 2025
Thank you for your review. We greatly appreciate you taking the time and enjoying your stay at our hotel. If you have any further suggestions or concerns, please let us know so we can further improve our services. We look forward to welcoming you back for your next stay. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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Number of reviews per page
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40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hotel Aria Centra Surabaya

Traveloka (8.024)
Other sources (48)
8,7
Very Good
From 8.024 reviews
Provided by travelers on
Cleanliness

8,9

Room Comfort

8,9

Meal

8,5

Location

8,9

Service and Facilites

8,8

People often mention about Hotel Aria Centra Surabaya
All
Distance to City Center (75)
Room Space (71)
Staff Friendliness (70)
Bedroom (68)
Bathroom (61)
Ambiance (57)
Hotel Area (57)
Taste (56)
Variety (56)
Accessibility (55)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Hotel Aria Centra Surabaya

Number of reviews per page
20
40
Customer reviews
l***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,6
/10
Reviewed 2 day(s) ago
Overall it's quite interesting in terms of access and other things, but the walls of the room are full of graffiti.
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Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,6
/10
Reviewed 2 day(s) ago
The hotel is nice, close to town, and the rooms are clean. The food is also delicious.
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P***a
icon-Business
Business
icon-origin-TRAVELOKA
8,4
/10
Reviewed 4 day(s) ago
The staff is helpful, cleanliness is also ok but unfortunately the sound of vehicles on the road can be heard from the room.
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Witha W.
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 day(s) ago
Will be back if we have another business trip going to Surabaya
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Andre C. T.
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 6 day(s) ago
room size 30m2 with good view from 8th floor, location at best central city, breakfast meal with various serve and taste good..overall my score 80/100 👍
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Meilan T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Nice place to stay 🥰 I’ll be back again …
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Accommodation's Reply
15 Dec 2025
Thank you for your review. We greatly appreciate your time and your enjoyment of your stay at our hotel. If you have any further suggestions or concerns, please let us know so we can continue to improve our services. We look forward to welcoming you back on your next stay. Sincerely, The Management Team, Arias Centra Surabaya Hotel
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yudi a.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
All hotel staff are very friendly and highly recommended for everyone.
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Accommodation's Reply
15 Dec 2025
Thank you for your review. We greatly appreciate your time and your enjoyment of your stay at our hotel. If you have any further suggestions or concerns, please let us know so we can continue to improve our services. We look forward to welcoming you back on your next stay. Sincerely, The Management Team, Arias Centra Surabaya Hotel
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Yola P.
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
The staff is friendly, the rooms are quite large, and the beds are large, making them perfect for families with children.
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Accommodation's Reply
15 Dec 2025
Thank you for your review. We greatly appreciate your time and your enjoyment of your stay at our hotel. If you have any further suggestions or concerns, please let us know so we can continue to improve our services. We look forward to welcoming you back on your next stay. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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A***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The first most comfortable and memorable hotel I have ever visited is this hotel.
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1 people find it helpful
Accommodation's Reply
15 Dec 2025
Thank you for your review. We greatly appreciate your time and your enjoyment of your stay at our hotel. If you have any further suggestions or concerns, please let us know so we can further improve our services. We look forward to welcoming you back for your next stay. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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S***n
icon-Business
Business
icon-origin-TRAVELOKA
6,9
/10
Reviewed 3 week(s) ago
The rooms are not renovated enough, the service of the staff at the breakfast restaurant is not good.
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Accommodation's Reply
15 Dec 2025
Thank you for your feedback. We apologize for any inconvenience caused by the unsatisfactory room conditions and the service from our staff at breakfast. This feedback is very important to us, and we have forwarded it to the relevant team for evaluation and improvement in the future. We hope to welcome you back again with even better service. Thank you. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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d***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,3
/10
Reviewed 3 week(s) ago
The room is quite large, the gym only has 2 pieces of equipment, unfortunately the taste of the restaurant is just B. The location of this hotel is very strategic.
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Accommodation's Reply
15 Dec 2025
Thank you for taking the time to share your experience. We are pleased to hear that our rooms were spacious and the hotel's location was convenient. We apologize if the fitness facilities and restaurant food did not meet your expectations. This feedback is very helpful and will be used by management to evaluate our facilities and service quality in the future. We hope to welcome you back again for a better experience. Thank you. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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Steven A. P.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
Everything is good and comfortable, only one thing that probably needs to be changed is the bath towel which looks like it needs to be replaced and the bed sheet which is also starting to look dull... otherwise it's ok
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Accommodation's Reply
15 Dec 2025
Thank you for your review and feedback. We are delighted that you were comfortable and satisfied with our overall facilities and services. We apologize for any inconvenience regarding the condition of the towels and linens, which did not meet your expectations. We appreciate this feedback and have forwarded it to the relevant department for immediate investigation and improvement. Thank you for your trust, and we hope to welcome you back again for an even better experience in the future. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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K***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The hotel is very clean and comfortable. The food is varied, and the location is very strategic. It is worth staying again.
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Accommodation's Reply
15 Dec 2025
Thank you for your review. We greatly appreciate your time and your enjoyment of your stay at our hotel. If you have any further suggestions or concerns, please let us know so we can further improve our services. We look forward to welcoming you back for your next stay. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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Rudi H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Will be back again for a staycation here!!
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Accommodation's Reply
15 Dec 2025
Thank you for your review. We greatly appreciate your time and valuable feedback during your stay at our hotel. If you have any further comments or concerns, we welcome them so that we can continue to improve our services. We hope to welcome you back for your next stay. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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F***R
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 week(s) ago
i like the hotel aria becouse all the stuff velcome and friendly , hambel and alwasy smile, my roomboy he was nive amazing the room all clean and organize for my thing the food was all good but is cold thank you
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Accommodation's Reply
15 Dec 2025
Thank you for your review. We greatly appreciate you taking the time and enjoying your stay at our hotel. If you have any further suggestions or concerns, please let us know so we can further improve our services. We look forward to welcoming you back for your next stay. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
The rooms are spacious, and the breakfast is highly recommended.
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1 people find it helpful
Accommodation's Reply
15 Dec 2025
Thank you so much for your valuable feedback. We deeply appreciate you taking the time to share your experience with us. Please feel free to let us know if you have any additional comments or concerns, and we will strive to provide you with even better service. We look forward to welcoming you back on your next visit. Sincerely, Aria Centra Surabaya Hotel Management
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Verified Traveler
icon-origin-TRAVELOKA
9,1
/10
Reviewed 5 week(s) ago
It was very satisfying to stay at this hotel, but there are things that might be worth noting, namely the bathroom towels need to be replaced which look worn out and the soap and shampoo dispenser only comes out once when pressed, otherwise it can't be pressed (broken)... otherwise it's very good and the staff are friendly and helpful... apart from that the room is quite spacious.
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Accommodation's Reply
15 Dec 2025
Thank you for your review and for trusting us with your stay at our hotel. We are delighted to hear that your overall experience was positive, that the rooms felt spacious, and that our staff were friendly and helpful. We apologize for the inconvenience regarding the condition of the towels in the bathroom and the malfunctioning soap and shampoo dispensers. We greatly appreciate this feedback and have forwarded it to the relevant team for immediate investigation and repair. Thank you for your valuable comments, and we hope to welcome you back with even better service on your next visit. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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Ann S.
icon-origin-TRAVELOKA
6,6
/10
Reviewed 5 week(s) ago
When I first got room 1719, the AC wasn't cold enough, and when I tried to fix it, it leaked. At 10:00, I was moved to room 811, but it wasn't clean enough, perhaps because it wasn't ready or something. The service was good. The staff were 5-star.
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Accommodation's Reply
15 Dec 2025
Thank you for sharing your experience with us. We apologize for the inconvenience you experienced regarding the condition of the air conditioning in your previous room and the change in room cleanliness, which did not meet your expectations. This was certainly not the standard of service we expect. We have forwarded your feedback to our engineering and housekeeping teams for evaluation and future improvements. We greatly appreciate your appreciation of our staff's service and thank you for your trust and understanding. We hope to welcome you back in the future with a better experience. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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Nabil M.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 week(s) ago
The hotel staff is friendly, especially the parking area security. 👍
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2 people find it helpful
Accommodation's Reply
15 Dec 2025
Thank you for your positive review. We are delighted to hear that the friendly service from our hotel staff, especially the security team in the parking area, left a positive impression on you. We will share this compliment with the relevant team to encourage them. We hope to welcome you back again in the future. Thank you. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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Jamaluddin
icon-Transit
Transit
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
Very good and please maintain it
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Accommodation's Reply
15 Dec 2025
Thank you for your review. We greatly appreciate you taking the time and enjoying your stay at our hotel. If you have any further suggestions or concerns, please let us know so we can further improve our services. We look forward to welcoming you back for your next stay. Sincerely, The Management Team, Aria Centra Surabaya Hotel
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