Hotel Neo Eltari - Kupang by ASTON

Dear Jhon S, Thank you very much for taking the time to share your experience with us. We are very pleased to know that you are satisfied with the friendliness and helpfulness of our team, as well as the facilities we provide. Positive reviews like this are an encouragement for the entire team to continue to provide the best service to every guest. We also greatly appreciate your appreciation of the value we offer. Providing comfort and complete facilities at an affordable price is one of our commitments to ensure a memorable stay experience for every guest. We look forward to welcoming you back on another occasion, and would be very happy to welcome you back with even better service. Best regards, Junaidi. General Manager

Dear Valued Guest, Thank you very much for taking the time to share your experience with us. First and foremost, please accept our sincerest apologies for the inconveniences you and your family encountered during your stay. We deeply regret that the hot water was not functioning properly when you needed it, especially considering your condition after a long and tiring day. We also understand how uncomfortable it must have been for your little one to experience cold water, and for that, we are truly sorry. Additionally, we sincerely apologize for the issues with the air conditioning unit, the television in your parents' room, and the lighting – these are not the standards we strive to uphold, and we recognize how they impacted the quality of your stay. Regarding the limited takeaway breakfast options, we appreciate your feedback. We understand that variety is important, and we are currently reviewing our menu to provide more flexible and satisfying choices for our guests who need to leave early. Please rest assured that we have addressed your concerns with our Engineering and Housekeeping teams for immediate action and preventive measures. Your feedback is invaluable to us as we continuously work to improve our facilities and guest experience. We would be honored to have the opportunity to welcome you back and restore your confidence in our service. Should you choose to stay with us again, please feel free to contact me directly, and I will personally ensure that your stay is seamless and enjoyable. Regards, Junaidi General Manager

Dear Valued Guest, Thank you very much for your very constructive and detailed review. We appreciate your feedback and apologize for the inconvenience you experienced during your stay with us. We are very grateful that this is your second stay with us, and we are very happy to hear that you found your room to be better. However, we are also very sorry to hear that our service did not meet your expectations as before. Allow us to respond to some of the points you have mentioned: We apologize for the lack of security surveillance at the front door, especially when you brought an infant and a lot of luggage. The safety and comfort of our guests is our priority, and we will ensure that our team is more prepared to assist guests, especially when there are families with young children and a lot of luggage. We apologize for the longer waiting time due to only having one receptionist. We will evaluate the shift management and ensure that during peak hours, we can provide more staff to make check-in and check-out processes faster and more efficient. We are very sorry that the towels you requested were not delivered immediately and you had to wait longer. We will conduct further training for our team to improve the speed and accuracy in fulfilling guest requests. Thank you for your suggestion regarding the breakfast menu variation. We will immediately improve the breakfast menu choices to be more diverse and more in line with the tastes of all guests. We understand that not everyone can enjoy sour fish soup, and will try to provide more familiar choices such as chicken and other side dishes. We really appreciate your time to provide very valuable input. All your criticisms and suggestions will be used as evaluation and improvement materials to provide a better stay experience in the future. We look forward to welcoming you back to Hotel Neo Eltari with a more enjoyable experience. Thank you once again, and may our hotel continue to improve according to your expectations. Best regards, Junaidi. General Manager

Dear Syahma F. T, Thank you very much for this short but meaningful review. We are honored to be your favorite choice during your transit in Kupang. Comments like this give spirit and pride to our entire team to continue to maintain the quality of service and comfort for every guest who comes. We hope your next visit will be more enjoyable, and do not hesitate to contact us if there are any special needs or additional requests during your stay. See you again in the next opportunity – our doors are always open to welcome you back. Best regards, Junaidi. General Manager.

Dear I Made K.D, Thank you for your review and for choosing to stay with us at Hotel Neo Eltari Kupang. We’re glad to hear you appreciated our convenient location near El Tari Airport—it’s one of the key advantages we offer to both business and leisure travelers. We hope our services and facilities also met your expectations. Should your travels bring you back to Kupang, we would be delighted to welcome you again. Please don’t hesitate to let us know if there’s anything we can do to make your next stay even more enjoyable. Regards, Junaidi General Manager

Dear Budiman M, Thank you very much for your positive review and for taking the time to share your memorable experience during your stay with us. We are very pleased to know that our Front Desk team was able to assist you promptly and professionally when you left your ID card behind. Providing fast and sincere service is our commitment to ensure that every guest feels safe, comfortable, and well-served. We salute and thank you again for the appreciation given. We will continue to strive to maintain and even improve our service standards. We look forward to welcoming you back to Hotel Neo Eltari Kupang for a more memorable stay experience in the future. Best regards, Junaidi. General Manager

Dear Valued Guest, Thank you very much for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with our Wi-Fi during your stay. We understand how important a reliable internet connection is, whether for work or leisure, and we regret that we fell short of your expectations in this area. Please rest assured that we have escalated this issue to our IT team for immediate review and resolution. We are currently working with our service provider to improve the speed and stability of our network to ensure a better experience for all our guests moving forward. Your feedback is invaluable to us as we continuously strive to enhance our services. We truly appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience. Regards, Junaidi General Manager

Dear Budiman M, Thank you very much for taking the time to give us a positive review. We are very pleased to know that our Front Desk team was able to assist you promptly when you left your ID card in the lobby. Providing wholehearted service, including ensuring that guests feel at ease and assisted in such situations, is part of our commitment at Hotel Neo Aston Kupang. We will convey this appreciation to the Front Desk team, especially to the staff who delivered your ID card to the airport — they will be happy to know that their efforts are appreciated. We look forward to welcoming you back in the future, and if there is anything we can assist you with during your next visit, please do not hesitate to contact us directly. Thank you again for your trust, and see you again at Hotel Neo Eltari Kupang. Best regards, Junaidi. General Manager.

Dear Valued Guest, Thank you very much for your positive review. We are very pleased to know that you enjoyed your stay in our Junior Suite, especially with the spacious room and additional facilities such as the sofa bed that make comfort even more maximal. Our location close to El Tari Airport is indeed one of our advantages, and we are glad that it provides additional convenience during your trip. We hope your next visit to Hotel Neo Eltari Kupang will be as pleasant, or even better. Do not hesitate to contact us if you have any special needs in the future. See you again and have a pleasant trip. Best regards, Junaidi. General Manager

Dear Syahma F. T, Thank you for making Hotel Neo Eltari Kupang your favorite hotel! We are very pleased to know that our close location to the airport and our services could help you during your transit. Guest satisfaction and comfort are always our top priorities. We look forward to welcoming you back on your next visit, either for transit or a longer stay. If there is anything we can improve for a better stay experience, please do not hesitate to share your feedback with us. Best regards, Junaidi. General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely appreciate your honest review, as it helps us identify areas where we can improve. We regret to hear that the ambiance of our rooms, lobby, and lighting did not meet your expectations. Your comfort and satisfaction are our top priorities, and we take your comments seriously. We will review the lighting conditions in both the rooms and public areas to ensure a more welcoming and vibrant atmosphere for our guests. Regarding your comparison with Harpers by Aston, we truly respect your preference and are always striving to enhance our guest experience. We take pride in delivering warm hospitality, and we would love the opportunity to welcome you again and provide a more enjoyable stay. Should you have any specific preferences or requirements for your next visit, please feel free to reach out to us directly, and we will do our best to accommodate them. Once again, we appreciate your feedback and hope to have the chance to offer you a more comfortable and delightful experience in the future. Regards, Junaidi General Manager

Dear Valued Guest, Thank you for your positive review! We are very pleased to know that the friendliness of our staff and the cleanliness of the room met your expectations. The hospitality and comfort of our guests are always our top priority, and we will continue to strive to provide a pleasant stay experience for every guest. We look forward to welcoming you back to Hotel Neo Eltari Kupang in the near future. If there is anything we can improve or any special requests for your next visit, please do not hesitate to contact us. Best regards, Junaidi. General Manager

Dear Theo A. C, Thank you for your positive review! We are very pleased to know that you are satisfied with the service standards of Hotel Neo Eltari Kupang. Our commitment is to always provide a comfortable and memorable stay experience for every guest. We look forward to welcoming you back again in the future. If there is anything we can improve or special requests for your next visit, please do not hesitate to contact us. Best regards, Junaidi. General Manager

Dear Valued Guest, Thank you so much for your kind words and continued trust in Hotel Neo Eltari Kupang every time you visit Kupang. We are truly honored to be your family's preferred hotel, and it brings us great joy to know that we have consistently met your expectations. Your support and appreciation inspire us to keep delivering excellent service and memorable experiences. We look forward to welcoming you and your family back again soon! If there’s anything we can do to make your future stays even more special, please don’t hesitate to let us know. Safe travels, and see you again soon. Regards, Junaidi General Manager

Dear Valued Guest, Thank you for your positive review! We are glad to know that you felt comfortable with the friendly service from our staff. Guest satisfaction is our top priority, and our team always strives to provide the best experience for every guest who stays. We also appreciate your appreciation for our hotel security system, including limited elevator access for the comfort and safety of our guests. We look forward to welcoming you back to Hotel Neo Aston Kupang for a more enjoyable stay. See you on your next visit. This response shows appreciation for the guest, affirms the hotel's commitment to security and service, and invites them to return. Best regards, Junaidi. General Manager

Dear Valued Guest, Thank you for sharing your experience with us. We’re delighted to hear that you had a great stay overall. However, we sincerely apologize for the inconvenience you encountered with the hot water. Your comfort is our top priority, and we truly appreciate your feedback as it helps us improve our services. Please rest assured that our engineering team is already looking into this matter to ensure a seamless experience for all our guests. Should you choose to stay with us again, we would love the opportunity to provide you with an even better experience. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to welcoming you back in the future. Regards, Junaidi General Manager

Dear Ely Y, Thank you for taking the time to share your experience during your stay at Hotel Neo Kupang. We greatly appreciate any feedback from our guests as it helps us improve the quality of our services. We sincerely apologize for the unpleasant experience you had with the airport shuttle service. We understand that this situation is certainly disappointing, especially when you have relied on our services for your morning commute. We would like to emphasize that providing the best service to our guests is our top priority, and we deeply regret the misunderstanding that occurred on the ground. Our staff should have handled this situation better, prioritizing flexibility and friendliness in serving guests, especially at crucial times such as departure to the airport. As a form of responsibility, we have conducted an internal investigation and re-directed the relevant team so that similar incidents do not recur in the future. We will ensure that the guest shuttle service policies and procedures are better implemented, and re-instill the values of hospitality and care to all our staff. We deeply regret the inconvenience you experienced and hope to be given the opportunity to welcome you back in the future with a much better stay experience. If you would like, we would appreciate the opportunity to discuss further to better understand the details of this incident. Again, we apologize for any inconvenience this may have caused and thank you for your feedback. We look forward to serving you again with a better experience in the future. Regards, Junaidi. General Manager

Dear Valued Guest, Thank you for your wonderful feedback. We're delighted that you enjoyed your time with us. Your satisfaction means everything, and we look forward to welcoming you back soon for another memorable experience. Until then, take care. Regards, Junaidi General Manager

Dear Valued Guest, Thank you for your positive review. We are very happy to hear that you enjoyed your stay with your family at our hotel. Cleanliness and comfort of the room are our top priorities, and we continue to strive to provide modern facilities such as Smart TV to maximize guest comfort. Our special appreciation is expressed regarding your comments about the friendliness of our staff. This confirms our commitment to providing the best service with a personal touch to each guest. We look forward to welcoming you and your family back on your next visit. Do not hesitate to contact us if there is anything we can do to make your next stay more memorable. Best regards, Junaidi. General Manager