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JW Marriott Hotel Medan

Name: JW Marriott Hotel Medan
Address: Jalan Putri Hijau No. 10, Medan City Center, Medan, Sumatra Utara, Indonesia, 20111, Jalan Putri Hijau No. 10, Sumatra Utara, 20111, Indonesia
Rating: 8.7

Hotels

8,6

/10

Very Good

6.922 reviews

What Guests Say About Their Stay

Staff Friendliness (71)

Room Space (62)

Ambiance (59)

Bedroom (59)

achmad f.

9,7

/ 10

I think my overall experience still be the same, it was a pleasant stay, and always satisfied with the team's friendly and warm welcoming you when you arrived, I don’t need to wait for a long time to check-in, and the team very responsive when you need this and that. Also this my second time tried the mobile key feature which is very awesome that you can have a key in your mobile phone also a chat feature that connects you to the hotel directly.

Ratih P. P.

9,7

/ 10

Fast check-in dan responsive receptionist. Pool, spa and gym were closed due to local pandemic regulations. Love the bed and clean sheets

Ryan R. K.

10,0

/ 10

I stayed for 2 nights in JW Marriott Hotel Medan and overall i'm very satisfied with this hotel. The location is very strategic, the building is very nice and well maintain, the staff is very friendly, the food is good, and the room is very spacious. My only complaint is that the bathroom tv isn’t working anymore. Not a big deal though. I’m looking forward for my next stay here.

Syaravina L.

10,0

/ 10

Super great service, very professional staffs that are care and enthusiastically helping, incredible city view from the bedroom, great bathroom with big window to look over the city, foods and bakery are undeniably tasty, it do offer a 5 stars hotel facility and convenience as what a Marriot Hotel is known for.

futri f.

9,7

/ 10

Good service, facilities good, comfortable.

In the Area

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Jalan Putri Hijau No. 10, Medan City Center, Medan, Sumatra Utara, Indonesia, 20111

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

Staying at JW Marriott Hotel Medan is a good choice when you are visiting Medan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in JW Marriott Hotel Medan

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What's around JW Marriott Hotel Medan

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Jalan Putri Hijau No. 10, Medan City Center, Medan, Sumatra Utara, Indonesia, 20111

Discover More About JW Marriott Hotel Medan

Location

Staying at JW Marriott Hotel Medan is a good choice when you are visiting Medan City Center.

About JW Marriott Hotel Medan

Whether you are planning an event or other special occasions, JW Marriott Hotel Medan is a great choice for you with a large and well-equipped function room to suit your requirements.

JW Marriott Hotel Medan is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

From business event to corporate gathering, JW Marriott Hotel Medan provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at JW Marriott Hotel Medan, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at JW Marriott Hotel Medan is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from JW Marriott Hotel Medan exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

JW Marriott Hotel Medan is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at JW Marriott Hotel Medan.

All facilities in JW Marriott Hotel Medan

Bar, Cafe and Lounge

Swimming Pool

Fitness Center

Functional Hall

Lobby

Food and Drinks

A la carte breakfast
A la carte dinner
A la carte lunch
Restaurant with AC
Bar
Breakfast
Breakfast and dinner
Breakfast and lunch
Buffet breakfast
Breakfast served to the table
Breakfast (surcharge)
Brunch
Buffet dinner
Buffet lunch
Cafe
Hot breakfast
Set menu dinner
Set menu lunch
Snacks
Vegetarian meal

Hotel Services

Bellhop
Concierge
Money changer
Doorman
Early Check-in
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Late Check-out
Laundry service
Luggage storage
Multilingual staff
Newspaper in lobby
Porter
Wedding service

Public Facilities

Parking
Coffee/tea in lobby
Coffee shop
Early check-in
Elevator
24-hour room service
Late check-out
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Bathrobe
Bathtub
Cable TV
Desk
Hairdryer
In-room safe
Minibar
Refrigerator
Separate shower and tub
Shower
TV

Transportation

Airport transfer
Parking with surcharge
Limo or town car service
Secure parking
Shopping center shuttle
Valet parking
Valet parking (surcharge)

General

AC
Ballroom
Banquet
Connecting rooms
Non-smoking room
Smoking area
Smoke-free

Business Facilities

Business center
Business facilities
Computer station
Conference room
Meeting facilities
Projector

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Hair salon
Shops
Supermarket

Connectivity

LAN Internet
LAN Internet (surcharge)
Free WiFi

Accessibilty

Accessible bathroom
In-room accessibility
Wheelchair accessible

Shuttle Service

Airport transfer (surcharge)
Train station pickup

Kids and Pets

Highchairs

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

Accommodation Policy & General Information in JW Marriott Hotel Medan

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Extra Breakfast

Accommodation charges IDR 208,000/guest for extra breakfast.

Breakfast

Breakfast at the accommodation will be provided from 06:00 - 10:00.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 15:00 - Before 12:00
Breakfast Availability	Yes, some room provide breakfast
Available rooms at JW Marriott Hotel Medan	287
Number of floors in JW Marriott Hotel Medan	29
Another facilities in JW Marriott Hotel Medan	A la carte breakfast, A la carte dinner, A la carte lunch, Restaurant with AC, Bar

Frequently asked question in JW Marriott Hotel Medan

What are available facilities at JW Marriott Hotel Medan?

There are top facilites at JW Marriott Hotel Medan such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at JW Marriott Hotel Medan?

The standard check-in time at JW Marriott Hotel Medan is starting from From 15:00 while the latest check-out time is at Before 12:00

Does JW Marriott Hotel Medan provide breakfast?

Yes, JW Marriott Hotel Medan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in JW Marriott Hotel Medan

Overall Ratings & Reviews JW Marriott Hotel Medan

Traveloka (6.922)

8,6

Very Good

From 6.922 reviews

Provided by travelers on

Cleanliness

9,0

Room Comfort

8,9

Meal

8,6

Location

8,9

Service and Facilites

8,8

People often mention about JW Marriott Hotel Medan

All

Staff Friendliness (56)

Bedroom (53)

Room Space (51)

Bathroom (48)

Accessibility (47)

Distance to City Center (46)

Ambiance (44)

Surroundings (43)

Soundproof (43)

Hotel Area (43)

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Traveler Reviews JW Marriott Hotel Medan

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Customer reviews

B***i

Staycation

10,0

/10

Reviewed 2 day(s) ago

Just maintain and improve the friendliness of the staff.

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B***i

Staycation

10,0

/10

Reviewed 2 day(s) ago

The friendliness of the staff could perhaps be improved.

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B***i

10,0

/10

Reviewed 2 week(s) ago

great service is very good and fast, swimming pool facilities and others are great, especially the steam room and sauna. delicious breakfast and lots of variations, suitable for bringing children because there are many kids menus. Hotel security is maintained extraordinarily and the service is very good.

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H***k

Transit

6,9

/10

Reviewed 2 week(s) ago

Is not jw marriot standard. Bad.

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V***Y

8,5

/10

Reviewed 3 week(s) ago

Great experience and glad for the best service from the chef..

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Marisa d. S.

Staycation

10,0

/10

Reviewed 3 week(s) ago

Weekend getaway in premier deluxe type, clean room, delicious breakfast in Heritage restaurant, friendly service. Will come back again.

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Cintha K. M. P.

Leisure

10,0

/10

Reviewed 3 week(s) ago

First arrived at the hotel. I was most pleased with the festive Eid decor attributes. According to my expectations before staying. And after arriving, the receptionist was very helpful, named Ms. Shanty. And her friend who had put my stuff directly in my room. And the most interesting thing is the guy who took my photo. When I was in the lobby I forgot his number. Thank you, sir, for the beautiful photos and really helped me get these beautiful photos during Eid. And thank you to all the staff who were very friendly and helped us. I will recommend my friends to stay here. Always success for jw. Marriot Medan. The best 🙏🫶💯❤️👍🏻

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1 people find it helpful

lamhot m. s.

10,0

/10

Reviewed 3 week(s) ago

The best hotel service in Medan, no wonder the hotel is the most expensive.

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J***a

8,8

/10

Reviewed 3 week(s) ago

Exceptional Hospitality and Outstanding Service! I recently had the pleasure of staying at JW Marriott Hotel Medan, and I cannot say enough wonderful things about my experience—especially thanks to the incredible front desk team. Even though the room was not ready when I arrived around 8pm, their dedication to guest satisfaction was evident in every interaction. Maggie from operator provided me with seamless check-in, accommodating special requests, and offering thoughtful recommendations, including a late check out. She really went above and beyond to ensure I felt welcome and cared for. Her genuine hospitality and attention to detail made all the difference. It’s rare to find such a perfect balance of professionalism and warmth, but this team has mastered it. They are the heart of the hotel, and their efforts did not go unnoticed! Thank you again for making my stay so memorable—I will definitely be returning!

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C***a

9,4

/10

Reviewed 3 week(s) ago

Nice environment. Location is strategic. Easy access. Worth it.

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Charles

Staycation

10,0

/10

Reviewed 4 week(s) ago

The staff in Valencia are very kind and humble. Please give them a promotion 🙏🏻.

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H***n

9,7

/10

Reviewed 4 week(s) ago

Overall experience was delightful. My only concern was there were very few vegan options during breakfast buffet.

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B***i

Business

10,0

/10

Reviewed 5 week(s) ago

The friendliness is okay, just need to improve the smile again. Sometimes that's where the interest of a staff towards the customer lies. Thank you

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S***m

Business

9,0

/10

Reviewed 5 week(s) ago

The blanket smells damp like it hasn't dried yet. Woke up with several insect bites on my body.

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F***r

Business

9,7

/10

Reviewed 6 week(s) ago

The location is strategic, the rooms are clean, the service is also ok.

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ernie

10,0

/10

Reviewed 7 week(s) ago

Always my favorite place for staycation

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Sherly S.

10,0

/10

Reviewed 11 week(s) ago

Happy to be one of jw marriott guest. Thank you.

2 people find it helpful

Dewih

Leisure

9,7

/10

Reviewed 11 week(s) ago

I really like staying here, especially since I got out of the car and was served well, the staff are very friendly. It's just that the food menu selection is lacking because it's not very suitable for local people 😁

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Utty T.

Transit

9,0

/10

Reviewed 11 week(s) ago

front office and restaurant service is very good fresh juice/green juice was delivered to the table without being asked, by a senior staff I forgot to ask his name the inside toilet bowl in the bathroom is very dirty

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A***i

Business

8,1

/10

Reviewed 11 week(s) ago

The room glass is blurry and you can see trash on the glass roof of the pool. Too bad the spa is no longer available.

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Functional Hall 4 JW Marriott Hotel Medan

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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