This is the third time we stay at the hotel and it still feels pleasant to visit it every time. You have to take a walk around the hotel in the morning, there are so much thing to see. We love the environment so much. The food is good, the room is comfortable and the staff is so friendly. We would still love to stay for the fourth time
It's a pleasant stay here. Check-in was quick and the room was great. Large room and no additional fee for our 2 children. But, there's additional charge for breakfast if more than 2 people. Also, the addition charge is valid for swimming voucher. I like service because they provide our special request. Don't hesitate to come here. There're a lot of spots to take pictures.
Nice location, beautiful mountain view and it's cool. This is not new hotel but it's well maintained and clean. Swimming pool is clean and there is wide playing ground for children. Close to nice culinary place and recreation: Tahu Susu Lembang and new Liwet Sundaneese resto. Also not far from strawberry picking tourist sites. Breakfast menu is various and nice.
I had most pleasant stay here. Room are extraordinarily decorated, blend in nature. Breakfast are fantastic! Love to comeback here. Resort are link with Biliranch, we can easily make a booking and rent an hour private horse ride.
I always stay here every year, in night we can enjoy it's very cool and nice mountain view, the room is clean with hot water, service is okay, there is kid's play ground, it's suitable for family also
We booked 3 deluxe rooms for 2 nights but we ended up checking out early as our first night stay at this hotel was horrible. The bathrooms were smelly and the bedsheets were stinky and got some stains. One of the basins was leaking. One bathroom's ceiling was nearly falling off. The bathroom didn't drain properly which caused flooding on the bathroom floor. The hot water supply was restricted to a certain period. There was no WiFi at the hotel either. We asked for a refund for the second night of our stay as we only stayed for 1 night but the receptionist refused to give our money back.
All staffs friendly, maybe it was great hotel long time ago and due to aging and lack of maintenance it becomes uncomfortable. Dirty beds and bathrooms. Hopefully the management will do something with it.