The Grand Cakra Hotel’s proximity to a shopping mall made it incredibly convenient for us to grab snacks and drinks. The staff were friendly and responsive to our needs. However, we were unable to check in early or get connecting rooms, even though we were on the same floor.
The food at the hotel was quite good, with a wide variety of options. The staff were also attentive to feedback and responded promptly. Our room was spacious but unfortunately, the cleanliness, especially in the bathroom, was below our expectations. The toilet was stained, the floor was slippery, and there was standing water in the shower area. On the second day, we discovered small worms in the water on the floor. Despite this, the staff responded quickly and cleaned the area. The towels and bed sheets were also not very clean.
The most disappointing aspect of our stay was the extremely slow Wi-Fi connection. However, after leaving feedback at the restaurant on the first day, the internet speed improved significantly on the second day. Overall, the hotel’s responsiveness to feedback was commendable.