Midtown Residence Surabaya

Hotels
Preferred Partner
8,8
/10

Very Good

6.265 reviews

What Guests Say About Their Stay

Room Space (74)
Bedroom (69)
Staff Friendliness (67)
Bathroom (66)
Hafizah J. B. I. N.
9,7
/ 10
The room is amazing! The living room is huge. Family friendly. All rooms have kitchen. Only cons is that the hotel do not provide iron and iron board to use. They only do pressing service 3 pieces for Rp40,000.
Bernad F. H.
9,7
/ 10
I recently had the pleasure of staying at Midtown Marvel Surabaya, and I can confidently say that it was an unforgettable experience from start to finish. From the moment I stepped into the grand lobby, I was met with impeccable service and a sense of opulence that set the tone for the entire stay. The attention to detail in every aspect of the hotel's design is truly impressive. The rooms are a perfect blend of modern sophistication and cozy comfort, with plush furnishings, high-end amenities, and stunning views that made waking up each morning a delight. The bed was like a cloud, ensuring a restful night's sleep, and the spacious bathroom with its luxurious toiletries felt like a private spa retreat. What truly sets this hotel apart is the exceptional staff. Every member of the team exudes warmth, professionalism, and a genuine desire to make guests feel pampered and value. Location-wise, the hotel is ideally situated, with easy access to popular attractions, shopping districts, and cultural landmarks. In conclusion, my stay at Midtown Marvell Surabaya was an absolute pleasure. The combination of elegant design, exceptional service, and attention to detail left me with wonderful memories and a desire to return. If you're seeking a truly luxurious and unforgettable stay
Alviena Y.
9,4
/ 10
great stay, clean room, the staffs are friendly, affordable for big size room, complete with its kitchen. strategic location and overall it was a great stay
Novia R. Y.
10,0
/ 10
This accommodation is perfect for holiday stay. This is my second stay here and just like before I am satisfied. The front liners are so great, starting from the door man and the receptionists. The check in process takes only a few minutes, especially if you already booked your stay with app. You just need to show the booking review to them. The lobby is good too. So comfortable and feels like home. Next the room, oh I really love it. I like the scenery from the window where I can see the cities. Then, the food, is delicious and the dining room is so cozy. It even has the children corner. My son likes it very much. Overall, I enjoy staying here and will be glad to stay here again in the future. You guys have to try to stay here also. Have a great stay!
Eddy R.
8,5
/ 10
It is strategically located in the growing area of Surabaya. The hotel is perfect for both business and leisure. Love the rooftop swimming pool too where you can overlook part if the bustling city of Surabaya.
In the Area
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Jalan Ngagel Raya No 123, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60246

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Midtown Residence Surabaya is a hotel in a good neighborhood, which is located at Wonokromo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Midtown Residence Surabaya

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Jalan Ngagel Raya No 123, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60246
Lobby Midtown Residence Surabaya
Lobby 2 Midtown Residence Surabaya

Discover More About Midtown Residence Surabaya

About Midtown Residence Surabaya

Midtown Residence Surabaya is a premier accommodation option located in the heart of East Java, Indonesia. This modern hotel is designed to cater to both business and leisure travelers, offering a blend of comfort, convenience, and style. With its strategic location, guests can easily access various attractions, shopping centers, and dining options, making it an ideal base for exploring the vibrant city of Surabaya.

The hotel features a contemporary design with well-appointed rooms that provide a cozy atmosphere for relaxation. Each room is equipped with essential amenities, including free Wi-Fi, air conditioning, a flat-screen TV, and a minibar, ensuring that guests have everything they need for a comfortable stay. The friendly and professional staff are always on hand to assist with any requests, making your experience at Midtown Residence truly memorable.

One of the standout features of Midtown Residence is its commitment to providing a seamless experience for guests. The hotel offers a range of services, including 24-hour front desk assistance, laundry services, and room service, ensuring that all your needs are met during your stay. Additionally, the hotel boasts a fitness center, swimming pool, and spa facilities, allowing guests to unwind and rejuvenate after a long day of exploring the city.

Midtown Residence Surabaya is also known for its dining options. The on-site restaurant serves a variety of local and international dishes, prepared with fresh ingredients to satisfy every palate. Whether you're in the mood for a hearty breakfast, a light lunch, or a sumptuous dinner, the restaurant has something for everyone.

In summary, Midtown Residence Surabaya is more than just a place to stay; it’s a destination that offers a unique blend of comfort, convenience, and exceptional service. Whether you're visiting for business or leisure, this hotel provides the perfect setting for an unforgettable experience in Surabaya.

Why You Should Stay at Midtown Residence Surabaya

Choosing Midtown Residence Surabaya for your stay comes with numerous advantages. First and foremost, its prime location allows easy access to key attractions and business districts, making it a perfect choice for both tourists and business travelers. The hotel’s modern amenities and comfortable accommodations ensure that you can relax and recharge after a busy day.

Moreover, the hotel’s commitment to customer satisfaction is evident in its attentive staff and high-quality services. Guests can enjoy a range of facilities, including a fitness center and spa, which enhance the overall experience. The on-site dining options also provide convenience, allowing you to enjoy delicious meals without having to venture far.

Best Time to Stay at Midtown Residence Surabaya

The best time to visit Surabaya and stay at Midtown Residence is during the dry season, which typically runs from April to October. During these months, the weather is pleasant, making it ideal for exploring the city’s attractions. Additionally, this period coincides with various cultural festivals and events, providing visitors with a unique opportunity to experience the local culture.

However, if you prefer fewer crowds and lower rates, consider visiting during the shoulder seasons of March and November. While the weather may be slightly unpredictable, you can still enjoy a comfortable stay at Midtown Residence Surabaya.

Transportation and Accessibility

Access to the Airport

Midtown Residence Surabaya is conveniently located approximately 30 minutes from Juanda International Airport, making it easily accessible for travelers arriving by air. The hotel offers airport transfer services, ensuring a hassle-free journey from the airport to your accommodation. Taxis and ride-sharing services are also readily available, providing additional options for transportation.

Public Transportation

For those looking to explore Surabaya using public transportation, the hotel is well-connected to various bus and train services. The nearby bus stops and train stations make it easy to navigate the city and reach popular attractions. Additionally, the hotel staff can assist with transportation arrangements and provide recommendations for the best routes to take.

Unique Facilities at Midtown Residence Surabaya

1. Fitness Center

The fitness center at Midtown Residence Surabaya is equipped with modern exercise machines and free weights, allowing guests to maintain their workout routines while traveling. Whether you prefer cardio workouts or strength training, the fitness center has everything you need to stay fit during your stay.

2. Swimming Pool

Take a refreshing dip in the hotel’s swimming pool, which is perfect for relaxation after a long day of sightseeing. The pool area is designed for comfort, with sun loungers and umbrellas available for guests to enjoy the sun.

3. Spa Services

Indulge in a range of spa treatments designed to rejuvenate your body and mind. The spa at Midtown Residence offers various services, including massages, facials, and body treatments, all performed by skilled therapists in a tranquil setting.

Nearby Attractions at Midtown Residence Surabaya

1. Tugu Pahlawan (Heroes Monument)

Located just 3 km from Midtown Residence, Tugu Pahlawan is a significant landmark in Surabaya, commemorating the heroes of the Indonesian struggle for independence. The monument is surrounded by a beautiful park, making it a great spot for a leisurely stroll and photo opportunities.

2. Surabaya Zoo

Approximately 5 km from the hotel, Surabaya Zoo is one of the oldest zoos in Southeast Asia. Home to a diverse range of animals, the zoo offers an educational experience for visitors of all ages. It’s a perfect family-friendly attraction where you can spend a day exploring the exhibits.

3. House of Sampoerna

Just 4 km away, the House of Sampoerna is a fascinating museum that showcases the history of Indonesia’s clove cigarette industry. Visitors can take guided tours to learn about the production process and the cultural significance of this unique product.

4. Surabaya Plaza Shopping Mall

Located about 2 km from Midtown Residence, Surabaya Plaza is a popular shopping destination featuring a wide range of local and international brands. The mall also offers various dining options, making it a great place to shop and eat.

5. Monumen Kapal Selam (Submarine Monument)

This unique attraction, located approximately 3 km from the hotel, is a retired submarine that has been converted into a museum. Visitors can explore the submarine and learn about its history and significance in Indonesia’s naval operations.

6. Kenjeran Beach

About 8 km from Midtown Residence, Kenjeran Beach is a beautiful coastal area perfect for a relaxing day by the sea. Visitors can enjoy various water sports, beach activities, and local seafood at nearby restaurants.

7. Ciputra Waterpark

Located around 10 km from the hotel, Ciputra Waterpark is one of the largest water parks in Indonesia. It features a variety of water slides, pools, and attractions suitable for all ages, making it a fun day out for families.

8. Surabaya Cathedral

Approximately 4 km from Midtown Residence, Surabaya Cathedral is a stunning example of Gothic architecture. The cathedral is not only a place of worship but also a historical site worth visiting for its beautiful stained glass windows and serene atmosphere.

9. Jembatan Merah (Red Bridge)

Located about 5 km from the hotel, Jembatan Merah is an iconic bridge in Surabaya that holds historical significance. It’s a great spot for photography and offers a glimpse into the city’s rich history.

10. Pasar Atom Mall

Just 3 km away, Pasar Atom Mall is a bustling shopping center known for its affordable prices and variety of goods. From clothing to electronics, this mall offers a unique shopping experience that reflects the local culture.

Tips and Tricks for Staying at Midtown Residence Surabaya

Tips During Your Stay

To make the most of your stay at Midtown Residence Surabaya, consider these tips: always check for special promotions or packages that the hotel may offer, as these can provide great value. Don’t hesitate to ask the staff for recommendations on local attractions and dining options; they are knowledgeable and eager to help. Lastly, take advantage of the hotel’s amenities, such as the fitness center and spa, to enhance your overall experience.

Tips for Enjoying Hotel Facilities

When using the hotel facilities, such as the swimming pool and fitness center, try to visit during off-peak hours for a more relaxed experience. If you plan to dine at the hotel restaurant, consider making a reservation, especially during busy times. Also, be sure to explore the spa menu and book treatments in advance to secure your preferred time slots.

Why Book Midtown Residence Surabaya on Traveloka

Extensive Accommodation Options

When you book Midtown Residence Surabaya through Traveloka, you gain access to a wide range of accommodation options. Whether you’re looking for budget-friendly stays or luxurious experiences, Traveloka has something for everyone. This flexibility allows you to choose the perfect hotel that fits your needs and preferences.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This feature allows you to save even more with the PayLater option, giving you the flexibility to manage your travel expenses without stress.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you increase your Traveloka Priority level, you unlock exclusive offers that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at various accommodations, including Midtown Residence Surabaya. These reviews provide valuable insights and help you make informed decisions when booking your stay.

With all these advantages, there’s no reason not to choose Midtown Residence Surabaya for your next trip. Booking hotel through Traveloka ensures you have a seamless and enjoyable experience, making your stay in Surabaya truly unforgettable!

All facilities in Midtown Residence Surabaya

Swimming Pool Midtown Residence Surabaya
Swimming Pool
Fitness Center Midtown Residence Surabaya
Fitness Center
Functional Hall Midtown Residence Surabaya
Functional Hall
Common Space Midtown Residence Surabaya
Common Space
Lobby Midtown Residence Surabaya
Lobby

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area

Things to Do

  • Children play area
  • Fitness center
  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Spa

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Porter

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Buffet breakfast

In-room Facilities

  • Bathrobe
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Transportation

  • Area shuttle
  • Car rental
  • Secure parking
  • Valet parking

Nearby Facilities

  • ATM/Banking
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Meeting facilities

Family-friendly Facilities

  • Children pool

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Midtown Residence Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Deposit

Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Midtown Residence Surabaya
202
Number of floors in Midtown Residence Surabaya
18
Another facilities in Midtown Residence Surabaya
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Midtown Residence Surabaya

What are available facilities at Midtown Residence Surabaya?
There are top facilites at Midtown Residence Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Midtown Residence Surabaya?
The standard check-in time at Midtown Residence Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Midtown Residence Surabaya provide breakfast?
Yes, Midtown Residence Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Midtown Residence Surabaya

8,8
Very Good

From 6.265 reviews

Provided by travelers on
Cleanliness

9,0

Room Comfort

9,0

Meal

8,4

Location

8,9

Service and Facilites

9,0

People often mention about Midtown Residence Surabaya
All
Staff Friendliness (79)
Room Space (79)
Bedroom (79)
Bathroom (70)
Ambiance (67)
Distance to City Center (63)
Family Friendly (63)
Hotel Area (63)
Wifi (62)
Check-in/out Time (55)
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Traveler Reviews Midtown Residence Surabaya

Number of reviews per page
20
40
Customer reviews
G***s
icon-origin-TRAVELOKA

10,0

/10

Reviewed 2 day(s) ago

The room is quite spacious and the facilities in the room are quite complete. Highly recommended for families who want to staycation, cuss try it, you can cook and cooking equipment is also provided. The AC is also very cold so you can just stay in the room.
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Accommodation's Reply
22 Apr 2025
Dear G*S, Thank you for your wonderful review! We are glad that our hotel met your high standards and provided an unforgettable experience. Your feedback is greatly appreciated, and we look forward to welcoming you again soon. Warm Regards. Midtown Residence Surabaya Management.
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Eta w. p. n.
icon-Business
Business
icon-origin-TRAVELOKA

10,0

/10

Reviewed 3 day(s) ago

All the hotel staff were very friendly, even if I left my clothes behind when I checked out, the housekeeping still looked for them.
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Jeffri s.
icon-origin-TRAVELOKA

8,8

/10

Reviewed 1 week(s) ago

Good facilities, but the gym is not very clean.
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Accommodation's Reply
22 Apr 2025
Dear Mr. Jeffri, thank you for the rating and review given to our Hotel. We apologize for the inconvenience regarding the less than clean Gym room, we will evaluate and improve this to make it look cleaner. We look forward to welcoming you back to Midtown Residence Surabaya. Warm Regards. Midtown Residence Surabaya Management
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M***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,4

/10

Reviewed 2 week(s) ago

Impressive and very good for a place to stay in Surabaya 👍
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Accommodation's Reply
17 Apr 2025
Dear M*s,"We are very happy to receive your positive feedback! It is wonderful to hear that our hotel met your expectations and provided a wonderful stay experience. Thank you for choosing us, and we look forward to welcoming you back."Warm Regards, Midtown Residence Surabaya Management
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Arie
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,4

/10

Reviewed 2 week(s) ago

Friendly staff, clean and spacious rooms, easy access to the city center and one with the mall, close to everywhere
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Accommodation's Reply
17 Apr 2025
Dear Mr./Mrs. Arie P,"We appreciate your kind words! It is a pleasure to hear that our hotel delivers. The quality and service you expect. Thank you for your positive review, and we. Look forward to staying with us again."Warm Regards. Midtown Residence Surabaya Management
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A***d
icon-origin-TRAVELOKA

10,0

/10

Reviewed 2 week(s) ago

good for stopping by when going home
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Accommodation's Reply
17 Apr 2025
Dear A*d,"We appreciate your kind words! It's great to hear that our hotel delivers. The quality and service you expect. Thank you for your positive review, and we. Look forward to staying with us again."Warm Regards. Midtown Residence Surabaya Management
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e***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10,0

/10

Reviewed 2 week(s) ago

In the room need anti-termite spraying. Lobby, room corridor, and fitness room need to be given fragrance. Parking area conblock needs to be fixed.
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1 people find it helpful

Accommodation's Reply
17 Apr 2025
Dear E*D,"Thank you for your feedback. We apologize that your stay experience at our hotel did not meet the standards we strive for. We take your comments seriously and will endeavor to make any necessary improvements."Warm Regards. Midtwon Residence Surabaya Management
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Widowanti
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10,0

/10

Reviewed 2 week(s) ago

Always come here when I go back to Surabaya, very homey, fast response from the staff. Yesterday I forgot to give a note in the reservation, immediately contacted the app and the hotel immediately processed it. Recommended 😍
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1 people find it helpful

Accommodation's Reply
17 Apr 2025
Dear Mr./Mrs. Widowanti,"We are very happy to receive your positive feedback! It is wonderful to hear that our hotel met your expectations and provided a wonderful stay experience. Thank you for choosing us, and we look forward to welcoming you back."Warm Regards. Midtown Residence Surabaya Management
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V***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,4

/10

Reviewed 2 week(s) ago

The staff was nice, upgraded the room up 1 level.
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Accommodation's Reply
17 Apr 2025
Dear V*a,"We are very happy to receive your positive feedback! It is wonderful to hear that our hotel met your expectations and provided a wonderful stay experience. Thank you for choosing us, and we look forward to welcoming you back."Warm Regards. Midtown Residence Surabaya Management
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cahyo p.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,7

/10

Reviewed 2 week(s) ago

all employees from security guards, receptionists, or housekeeping staff, including employees at the restaurant are friendly. I was allowed to check in early.. Just put a tablecloth/replacement tablecloth on the restaurant table, it's too slippery.. it has the potential for plates or glasses to shift easily so they can fall and break
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1 people find it helpful

Accommodation's Reply
17 Apr 2025
Dear Mr./Mrs. Cahyo,"We are very happy to receive your positive feedback! It is wonderful to hear that our hotel met your expectations and provided a wonderful stay experience. Thank you for choosing us, and we look forward to welcoming you back."Warm Regards. Midtown Residence Surabaya Management
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Marco B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,7

/10

Reviewed 2 week(s) ago

Comfortable. Will come here again if I go to Surabaya.
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Accommodation's Reply
17 Apr 2025
Dear Mr./Mrs. Marco B,"Thank you for the wonderful review! We are glad that our hotel met your high standards and provided an unforgettable experience. We look forward to welcoming you again soon."Warm Regards. Midtown Residence Surabaya Management
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Bobby A.
icon-origin-TRAVELOKA

6,9

/10

Reviewed 2 week(s) ago

A bit disappointed, it turned out to be a bit quiet unlike most reviews, Marvel city was quiet, Lotte was closed so the selling point was gone. Not to mention the elevator felt stuffy, the corridor to the room was stuffy and hot. The condition of the room was damaged, there were a lot of ants in our room, the toilet flushing didn't work. The area around the swimming pool also looked like it hadn't been cleaned, there was a lot of food and cigarette waste scattered around, I don't know why it looked like it was worn out. For the service staff, I give a thumbs up, very friendly and agile, the breakfast was also great, varied and delicious. Not intending to put them down, hopefully it can be input for future improvements, considering that with the same price rate, there are still many better ones. Thanks
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Accommodation's Reply
17 Apr 2025
Dear Mr./Mrs. Bobby, thank you for the positive rating and review given to Midtown Residence Surabaya. We apologize if your overnight experience at the hotel was uncomfortable and did not meet your expectations. We will forward this to the relevant division head for evaluation and improvement. Once again, we apologize and we look forward to welcoming you back to our hotel. Warm Regards. Midtown Residence Surabaya Management
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Fadilia R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9,4

/10

Reviewed 3 week(s) ago

The staff is friendly, the security is responsive, the facilities for the rooms with kitchens are very complete, maybe you need to prepare a cloth.
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1 people find it helpful

Accommodation's Reply
17 Apr 2025
Dear Mr./Mrs. Fadilia R,"We are very happy to receive your positive feedback! It is wonderful to hear that our hotel met your expectations and provided a wonderful stay experience. Thank you for choosing us, and we look forward to welcoming you back."Warm Regards. Midtown Residence Surabaya Management
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Khairizal
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,4

/10

Reviewed 3 week(s) ago

- check in: smooth, staff was helpfull. deposit 100k for the 2nd room card - room: spacious space, complete kitchen space - bathroom: clean, rain shower only, hot water works well - parking space: very big in the basement - breakfast food: standard 4 stars hotel with decent taste, no omelete no ice cream. best to arrive at early time to avoid crowded situation, although they have a lot of seats Overall, I might come back here since their price is quite cheap compared with what we get especially the room space. Tips: if you like spacious room, choose the one with sofa which has around 100k more expensive but very useful for seating area
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Accommodation's Reply
17 Apr 2025
Dear Mr/s Khairizal, "We appreciate your kind words! It’s wonderful to hear that our hotel delivered the quality and service you were hoping for. Thank you for your positive review, and we look forward to having you stay with us again." Kind Regards Management Midtown Residence Surabaya
waxiang
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9,1

/10

Reviewed 3 week(s) ago

Clean spacious room with pantry too. The refrigerator works well. Request smoking room unfortunately can't get the city view. Favorite spot is being able to see the city lights at night.
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1 people find it helpful

Accommodation's Reply
17 Apr 2025
Dear Mr./Mrs. Waxiang, thank you for your rating and review for Midtown Residence Surabaya. We are glad that you felt comfortable staying at our hotel. We apologize for the unavailable cityview at that time. All cityview requests are subject to availability upon arrival and the type of room selected. Once again, thank you for your rating and we look forward to welcoming you to our hotel. Warm Regards. Midtown Residence Surabaya Management
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Guest
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,1

/10

Reviewed 3 week(s) ago

Very friendly staff, helpful from the first arrival until check out. The receptionist is also friendly. The view is nice. The room is spacious although the mattress is a bit contrasting with the size of the room, but still comfortable and soft. TV channels are varied although not yet a smart TV. Fast wifi pool. There is a gym and swimming pool on the top floor with a full view. Too bad the playground is no longer there.
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1 people find it helpful

Accommodation's Reply
17 Apr 2025
Dear Value Guest,"Thank you for the wonderful review! We are glad that our hotel met your high standards and provided an unforgettable experience. Your feedback is greatly appreciated, and we look forward to welcoming you back soon."Warm Regards. Midtown Residence Surabaya Management.
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s***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

6,4

/10

Reviewed 4 week(s) ago

Stayed there for 3 days, I upgraded the room to the fabulous king one but unfortunately there's a tomcat on my bed while I'm sleeping. Luckily, I didn't get bitten. When I complain to the staff, they did not come soon, so I had to throw the insect by myself and they just change the bedsheet without giving any insect spray. Also the air conditioner in bedroom smells really bad. Overall a 2/10 experience, never again.
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1 people find it helpful

Accommodation's Reply
03 Apr 2025
Dear S***a, We’re apologize to hear that your experience at our hotel did not meet your expectations. Your feedback is important to us, and we will address the issues you’ve raised to improve our service. We hope to have the opportunity to better serve you in the future. Kind Regards Management Midtown Residence Surabaya
s***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8,3

/10

Reviewed 4 week(s) ago

I upgraded the room to fabulous king style and stayed here for 3 days. On the last day of my stay, I found a tomcat on the bed while I was laying there and the staff didn't come as soon as possible so I had to remove the insect by myself. Luckily I didn't get bitten, and the air conditioner inside the bedroom smells so bad. Never again.
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Accommodation's Reply
03 Apr 2025
Dear S****a, We’re apologize to hear that your experience at our hotel did not meet your expectations. Your feedback is important to us, and we will address the issues you’ve raised to improve our service. We hope to have the opportunity to better serve you in the future." Kind Regards Management Midtown Residence Surabaya
Bachrudin M.
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Leisure
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9,7

/10

Reviewed 4 week(s) ago

It turns out that the hotel has spacious rooms and good supporting facilities and free parking access.
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Accommodation's Reply
03 Apr 2025
Dear Mr./Mrs. Bachrudin M, thank you for the positive rating and review given to Midtown Residence Surabaya. We are glad that you feel comfortable staying at our hotel. Once again, thank you and we look forward to welcoming you back to the Midtown Residence Surabaya hotel. Warm Regards. Midtown Residence Surabaya Management
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Andre J.
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Business
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10,0

/10

Reviewed 7 week(s) ago

Best place to spend your holiday in Surabaya. Facilities are great, infinity pool, food, and one thing more, accesibility to city was very easy

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Accommodation's Reply
10 Mar 2025
Dear Mr/s Andre, "We appreciate your kind words! It’s wonderful to hear that our hotel delivered the quality and service you were hoping for. Thank you for your positive review, and we look forward to having you stay with us again." Kind Regards Management Midtown Residence Surabaya
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