Midtown Residence Surabaya

Hotels
Preferred Partner
8,8
/10
Very Good
6.451 reviews

What Guests Say About Their Stay

Room Space (138)
Staff Friendliness (128)
Bedroom (126)
Bathroom (119)
Yono S. A. D.
10,0
/ 10
I was very impressed with my stay at this hotel. The entire staff demonstrated exceptional hospitality in every aspect of their service, making me feel truly valued as a guest. The facilities are also very comprehensive and well-maintained, from the comfortable rooms to the clean and well-organized public areas. In my opinion, this is the best value-for-money hotel I've ever experienced. The professional service and pleasant atmosphere make this hotel my top choice for future stays.
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S***i
9,4
/ 10
If I go to Surabaya again, this hotel will definitely be one of my destinations to stay in. Thank you for the friendliness of all the staff and the free room upgrade to one with a kitchen. Very pleasant ❤️
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2***3
10,0
/ 10
The hotel staff is very friendly, the security guards are also friendly, the cleanliness is very well maintained, the view is beautiful
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J***N
9,4
/ 10
The room is super clean, fragrant, and luxurious. The staff is friendly and the location is in the middle of the city. The pillows are very soft, the bathroom is clean. There is a swimming pool and mini gym. Spacious parking for those who bring their own vehicles.
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Alya H. R.
10,0
/ 10
The place is so comfy, clean, very nice. The facilities are so complete with a lot of food and drinks. The breakfast menu is so good. Overall very nice. I will come back again to this hotel if I have any chance.
In the Area
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Jalan Ngagel Raya No 123, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60246

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Midtown Residence Surabaya is a hotel in a good neighborhood, which is located at Wonokromo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Midtown Residence Surabaya

Jalan Ngagel Raya No 123, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60246
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Lobby Midtown Residence Surabaya
Lobby 2 Midtown Residence Surabaya

Discover More About Midtown Residence Surabaya

About Midtown Residence Surabaya

Midtown Residence Surabaya is a premier accommodation option located in the heart of East Java, Indonesia. This modern hotel is designed to cater to both business and leisure travelers, offering a blend of comfort, convenience, and style. With its strategic location, guests can easily access various attractions, shopping centers, and dining options, making it an ideal base for exploring the vibrant city of Surabaya.

The hotel features a contemporary design with well-appointed rooms that provide a cozy atmosphere for relaxation. Each room is equipped with essential amenities, including free Wi-Fi, air conditioning, a flat-screen TV, and a minibar, ensuring that guests have everything they need for a comfortable stay. The friendly and professional staff are always on hand to assist with any requests, making your experience at Midtown Residence truly memorable.

One of the standout features of Midtown Residence is its commitment to providing a seamless experience for guests. The hotel offers a range of services, including 24-hour front desk assistance, laundry services, and room service, ensuring that all your needs are met during your stay. Additionally, the hotel boasts a fitness center, swimming pool, and spa facilities, allowing guests to unwind and rejuvenate after a long day of exploring the city.

Midtown Residence Surabaya is also known for its dining options. The on-site restaurant serves a variety of local and international dishes, prepared with fresh ingredients to satisfy every palate. Whether you're in the mood for a hearty breakfast, a light lunch, or a sumptuous dinner, the restaurant has something for everyone.

In summary, Midtown Residence Surabaya is more than just a place to stay; it’s a destination that offers a unique blend of comfort, convenience, and exceptional service. Whether you're visiting for business or leisure, this hotel provides the perfect setting for an unforgettable experience in Surabaya.

Why You Should Stay at Midtown Residence Surabaya

Choosing Midtown Residence Surabaya for your stay comes with numerous advantages. First and foremost, its prime location allows easy access to key attractions and business districts, making it a perfect choice for both tourists and business travelers. The hotel’s modern amenities and comfortable accommodations ensure that you can relax and recharge after a busy day.

Moreover, the hotel’s commitment to customer satisfaction is evident in its attentive staff and high-quality services. Guests can enjoy a range of facilities, including a fitness center and spa, which enhance the overall experience. The on-site dining options also provide convenience, allowing you to enjoy delicious meals without having to venture far.

Best Time to Stay at Midtown Residence Surabaya

The best time to visit Surabaya and stay at Midtown Residence is during the dry season, which typically runs from April to October. During these months, the weather is pleasant, making it ideal for exploring the city’s attractions. Additionally, this period coincides with various cultural festivals and events, providing visitors with a unique opportunity to experience the local culture.

However, if you prefer fewer crowds and lower rates, consider visiting during the shoulder seasons of March and November. While the weather may be slightly unpredictable, you can still enjoy a comfortable stay at Midtown Residence Surabaya.

Transportation and Accessibility

Access to the Airport

Midtown Residence Surabaya is conveniently located approximately 30 minutes from Juanda International Airport, making it easily accessible for travelers arriving by air. The hotel offers airport transfer services, ensuring a hassle-free journey from the airport to your accommodation. Taxis and ride-sharing services are also readily available, providing additional options for transportation.

Public Transportation

For those looking to explore Surabaya using public transportation, the hotel is well-connected to various bus and train services. The nearby bus stops and train stations make it easy to navigate the city and reach popular attractions. Additionally, the hotel staff can assist with transportation arrangements and provide recommendations for the best routes to take.

Unique Facilities at Midtown Residence Surabaya

1. Fitness Center

The fitness center at Midtown Residence Surabaya is equipped with modern exercise machines and free weights, allowing guests to maintain their workout routines while traveling. Whether you prefer cardio workouts or strength training, the fitness center has everything you need to stay fit during your stay.

2. Swimming Pool

Take a refreshing dip in the hotel’s swimming pool, which is perfect for relaxation after a long day of sightseeing. The pool area is designed for comfort, with sun loungers and umbrellas available for guests to enjoy the sun.

3. Spa Services

Indulge in a range of spa treatments designed to rejuvenate your body and mind. The spa at Midtown Residence offers various services, including massages, facials, and body treatments, all performed by skilled therapists in a tranquil setting.

Nearby Attractions at Midtown Residence Surabaya

1. Tugu Pahlawan (Heroes Monument)

Located just 3 km from Midtown Residence, Tugu Pahlawan is a significant landmark in Surabaya, commemorating the heroes of the Indonesian struggle for independence. The monument is surrounded by a beautiful park, making it a great spot for a leisurely stroll and photo opportunities.

2. Surabaya Zoo

Approximately 5 km from the hotel, Surabaya Zoo is one of the oldest zoos in Southeast Asia. Home to a diverse range of animals, the zoo offers an educational experience for visitors of all ages. It’s a perfect family-friendly attraction where you can spend a day exploring the exhibits.

3. House of Sampoerna

Just 4 km away, the House of Sampoerna is a fascinating museum that showcases the history of Indonesia’s clove cigarette industry. Visitors can take guided tours to learn about the production process and the cultural significance of this unique product.

4. Surabaya Plaza Shopping Mall

Located about 2 km from Midtown Residence, Surabaya Plaza is a popular shopping destination featuring a wide range of local and international brands. The mall also offers various dining options, making it a great place to shop and eat.

5. Monumen Kapal Selam (Submarine Monument)

This unique attraction, located approximately 3 km from the hotel, is a retired submarine that has been converted into a museum. Visitors can explore the submarine and learn about its history and significance in Indonesia’s naval operations.

6. Kenjeran Beach

About 8 km from Midtown Residence, Kenjeran Beach is a beautiful coastal area perfect for a relaxing day by the sea. Visitors can enjoy various water sports, beach activities, and local seafood at nearby restaurants.

7. Ciputra Waterpark

Located around 10 km from the hotel, Ciputra Waterpark is one of the largest water parks in Indonesia. It features a variety of water slides, pools, and attractions suitable for all ages, making it a fun day out for families.

8. Surabaya Cathedral

Approximately 4 km from Midtown Residence, Surabaya Cathedral is a stunning example of Gothic architecture. The cathedral is not only a place of worship but also a historical site worth visiting for its beautiful stained glass windows and serene atmosphere.

9. Jembatan Merah (Red Bridge)

Located about 5 km from the hotel, Jembatan Merah is an iconic bridge in Surabaya that holds historical significance. It’s a great spot for photography and offers a glimpse into the city’s rich history.

10. Pasar Atom Mall

Just 3 km away, Pasar Atom Mall is a bustling shopping center known for its affordable prices and variety of goods. From clothing to electronics, this mall offers a unique shopping experience that reflects the local culture.

Tips and Tricks for Staying at Midtown Residence Surabaya

Tips During Your Stay

To make the most of your stay at Midtown Residence Surabaya, consider these tips: always check for special promotions or packages that the hotel may offer, as these can provide great value. Don’t hesitate to ask the staff for recommendations on local attractions and dining options; they are knowledgeable and eager to help. Lastly, take advantage of the hotel’s amenities, such as the fitness center and spa, to enhance your overall experience.

Tips for Enjoying Hotel Facilities

When using the hotel facilities, such as the swimming pool and fitness center, try to visit during off-peak hours for a more relaxed experience. If you plan to dine at the hotel restaurant, consider making a reservation, especially during busy times. Also, be sure to explore the spa menu and book treatments in advance to secure your preferred time slots.

Why Book Midtown Residence Surabaya on Traveloka

Extensive Accommodation Options

When you book Midtown Residence Surabaya through Traveloka, you gain access to a wide range of accommodation options. Whether you’re looking for budget-friendly stays or luxurious experiences, Traveloka has something for everyone. This flexibility allows you to choose the perfect hotel that fits your needs and preferences.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This feature allows you to save even more with the PayLater option, giving you the flexibility to manage your travel expenses without stress.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you increase your Traveloka Priority level, you unlock exclusive offers that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at various accommodations, including Midtown Residence Surabaya. These reviews provide valuable insights and help you make informed decisions when booking your stay.

With all these advantages, there’s no reason not to choose Midtown Residence Surabaya for your next trip. Booking hotel through Traveloka ensures you have a seamless and enjoyable experience, making your stay in Surabaya truly unforgettable!

All facilities in Midtown Residence Surabaya

Swimming Pool Midtown Residence Surabaya
Swimming Pool
Fitness Center Midtown Residence Surabaya
Fitness Center
Functional Hall Midtown Residence Surabaya
Functional Hall
Common Space Midtown Residence Surabaya
Common Space
Lobby Midtown Residence Surabaya
Lobby

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area

Things to Do

  • Children play area
  • Fitness center
  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Spa

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Porter

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Buffet breakfast

In-room Facilities

  • Bathrobe
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Transportation

  • Area shuttle
  • Car rental
  • Secure parking
  • Valet parking

Nearby Facilities

  • ATM/Banking
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Meeting facilities

Family-friendly Facilities

  • Children pool

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Midtown Residence Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Deposit

Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Midtown Residence Surabaya
202
Number of floors in Midtown Residence Surabaya
18
Another facilities in Midtown Residence Surabaya
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Midtown Residence Surabaya

What are available facilities at Midtown Residence Surabaya?
There are top facilites at Midtown Residence Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Midtown Residence Surabaya?
The standard check-in time at Midtown Residence Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Midtown Residence Surabaya provide breakfast?
Yes, Midtown Residence Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Midtown Residence Surabaya?
Midtown Residence Surabaya is a 4.0-star hotel.
How many floors does Midtown Residence Surabaya have?
Midtown Residence Surabaya has 18 floors.
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More Reviews from Other Guests in Midtown Residence Surabaya

Overall Ratings & Reviews Midtown Residence Surabaya

Traveloka (6.418)
Other sources (33)
8,8
Very Good
From 6.418 reviews
Provided by travelers on
Cleanliness

9,1

Room Comfort

9,0

Meal

8,5

Location

8,9

Service and Facilites

9,0

People often mention about Midtown Residence Surabaya
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Staff Friendliness (116)
Room Space (115)
Bedroom (115)
Bathroom (103)
Ambiance (96)
Hotel Area (91)
Distance to City Center (90)
Family Friendly (90)
Wifi (88)
Accessibility (73)
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Traveler Reviews Midtown Residence Surabaya

Number of reviews per page
20
40
Customer reviews
e***y
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
The room is very comfortable, just a little afraid of the night view because the building next to it is empty, but overall it's okay.
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Accommodation's Reply
15 Dec 2025
Dear e*y, Thank you for your rating and review of Midtown Residence Surabaya. We are glad you enjoyed your stay at our hotel. We hope to welcome you back to Midtown Residence Surabaya again. Sincerely, The Management Team, Midtown Residence Surabaya
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Frezka L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 1 week(s) ago
The hotel here is budget-friendly but not cheap. The rooms are clean, the food is delicious and varied. The kids won't get bored. There's also a water dispenser for refilling drinking water. Plus, there's a kitchen, which is very helpful if you're bringing kids.
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Accommodation's Reply
18 Dec 2025
Dear Prezka L., Thank you for your review and comments about Midtown Residence Surabaya. We are delighted to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back. Sincerely, Midtown Residence Surabaya Management
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Yulia k. S. M.
icon-Business
Business
icon-origin-TRAVELOKA
9,3
/10
Reviewed 2 week(s) ago
The place is perfect for families. It offers complete apartment-like amenities and the staff is very friendly. I was given a tour of the room so I could compare it to other accommodations. Thank you to the staff; everyone was so welcoming.
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Accommodation's Reply
11 Dec 2025
Dear Ms. Yulia, Thank you for your rating and review of Midtown Residence Surabaya. We are delighted that you enjoyed your stay at our hotel. We sincerely hope to welcome you and your family back to Midtown Residence Surabaya again. Sincerely, The Management Team, Midtown Residence Surabaya
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U***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
This is my 5th time staying at the Midtown Residence Hotel in Surabaya... I always get good experience and service... clean and comfortable rooms, complete facilities, delicious food and lots of choices... although yesterday there was an incident in the room... in the early hours of the morning we heard a small explosion in the room followed by a burning smell... so we called twice the staff came to check and it turned out the explosion was from the refrigerator... finally it was handled well.. 👍
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Accommodation's Reply
04 Dec 2025
Dear U*i, Thank you for rating and reviewing Midtown Residence Surabaya. We are glad that you enjoyed your stay at our hotel. We apologize for the inconvenience caused by the refrigerator in the room. We will forward this matter to the relevant department for further evaluation and improvement. Thank you again and we look forward to welcoming you back to our hotel again. Best regards, Midtown Residence Surabaya Management
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
The room was spacious and very clean. The bed was also comfortable.
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Accommodation's Reply
03 Dec 2025
Dear A*i, Thank you for your rating and review of Midtown Residence Surabaya. We are glad you enjoyed your stay at Midtown Residence Surabaya and we look forward to welcoming you back to our property again. Best regards, Midtown Residence Surabaya Management
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DINDA R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
I like this hotel because... The parking is spacious, no valet parking like the other Midtown hotel... The hotel entrance is the same as the entrance to the mall next door... The staff is friendly and very helpful... I got a room on the 15th floor facing the front, with a beautiful view of the city...but, sorry, the glass has lots of stains, so it's not very clear anymore... The room is spacious, with a kitchen and a mini washbasin, in the type I stayed in...but sorry, there are lots of small cockroaches...there are cockroaches in the kitchen, and there are also small cockroaches beside the bed that usually like to live in cars...but it's okay, I'm not afraid of small cockroaches, they're just a bit annoying... The bathroom is clean, not clogged, and doesn't smell. The amenities are complete, from soap, lotion, shampoo, toothpaste and toothbrush, comb, even mustache trimmers are available... And the hotel is close to the main road Yes... coincidentally, when I was staying overnight, there were a lot of ambulances passing by... maybe every 30 minutes, there was the whoosh whoosh of ambulance sirens... As for the food at the restaurant, it was quite varied and tasted quite good... There's a pool area, spacious and clean, but I didn't have the chance to try it.
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Accommodation's Reply
03 Dec 2025
Dear Mr. Dinda R., Thank you for your review of Midtown Residence Surabaya. We are very glad that you enjoyed your stay at Midtown Residence Surabaya. We apologize for the inconvenience caused by the insects in the room and the soundproofing issue. We will forward this matter to the relevant department for evaluation and improvement. We apologize again and welcome you and your family back to our hotel. Best regards, Midtown Residence Surabaya Management
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N***a
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
Spacious rooms, strategic location, suitable for business or family trips.
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1 people find it helpful
Accommodation's Reply
30 Nov 2025
Dear Mr/Ms N*a, We are very pleased to receive your positive feedback! We are very pleased to know that our hotel met your expectations and provided a wonderful stay experience. Thank you for choosing us and we look forward to welcoming you back again. Best regards, Management Midtown Residence Surabaya
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N***a
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
Spacious rooms, suitable for families, city location
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Accommodation's Reply
30 Nov 2025
Dear Mr/Ms N*a, We are very pleased to receive your positive feedback! We are very pleased to know that our hotel met your expectations and provided a wonderful stay experience. Thank you for choosing us and we look forward to welcoming you back again. Best regards, Midtown Residence Surabaya Management
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Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
good place, but still renov. i hope when back to there all ready set
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Accommodation's Reply
27 Nov 2025
Dear G***t, We’re thrilled to receive your positive feedback! It’s fantastic to hear that Midtown Residence Surabaya lived up to your expectations and provided an exceptional stay. Thank you for choosing us, and we look forward to welcoming you back. Warmest Regards Management Midtown Residence Surabaya
Aryo B. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
The staff was quite friendly and responsive. The hotel's location wasn't too far from the city center, and the rooms were clean and quite spacious for the price.
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Accommodation's Reply
26 Nov 2025
Dear Mr. Aryo, We are delighted to receive your positive feedback! We are delighted to know that our hotel met your expectations and provided a wonderful stay experience. Thank you for choosing us and we look forward to welcoming you back again. Best regards, Midtown Residence Surabaya Management
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R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly and very quiet for resting, can cook too.
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Accommodation's Reply
21 Nov 2025
Dear R*i, Thank you for your wonderful review! We are delighted that our hotel met the high standards you described and provided you with a memorable experience. We appreciate your feedback and hope to welcome you back again soon. Best regards, Management Midtown Residence Surabaya
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Reni S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
Unfortunately, I woke up late so I couldn't enjoy breakfast.. 🫩🫩
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Accommodation's Reply
18 Nov 2025
Dear Ms. Renee S., Thank you for your rating and review of Midtown Residence Surabaya. We are very glad that you had a comfortable stay at our hotel. We hope that your next visit will be an opportunity for you to enjoy breakfast at Midtown Residence Surabaya. Best regards, Midtown Residence Surabaya Management
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nuke
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
A really kid-friendly hotel.
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Accommodation's Reply
19 Nov 2025
Dear Khun Nook, Thank you for your wonderful review! We are delighted that our hotel met the high standards you described and provided you with a memorable experience. We sincerely appreciate your feedback and hope to welcome you back again soon. Best regards, Midtown Residence Surabaya Management
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nuke
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
really great food and service
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Accommodation's Reply
18 Nov 2025
Dear Khun Nook, Thank you for your wonderful review! We are delighted that our hotel met the high standards you described and provided you with a memorable experience. We sincerely appreciate your feedback and hope to welcome you back again soon. Best regards, Midtown Residence Surabaya Management
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P***i
icon-origin-TRAVELOKA
7,2
/10
Reviewed 5 week(s) ago
currently undergoing renovations, the breakfast area is very improper.
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Accommodation's Reply
18 Nov 2025
Dear P*i, Thank you for rating and reviewing Midtown Residence Surabaya. We apologize in advance as our property at Midtown Residence Surabaya, Jalan Ngagel is currently undergoing renovations to the breakfast area. We would appreciate it if you could explain the details of the renovations. Thank you and best regards, Midtown Residence Surabaya Management
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R INDRA W.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Spacious room... clean... food variety and taste is very good
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Accommodation's Reply
11 Nov 2025
Dear Khun Indra W., Thank you for your wonderful review! We are delighted that our hotel met the high standards you described and provided you with a memorable experience. We sincerely appreciate your feedback and hope to welcome you back again soon. Best regards, Midtown Residence Surabaya Management
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M***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
The rooms are clean, and the breakfast menu is delicious. The rooftop features a gym, a children's play area, and a swimming pool complete with sunbeds.
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Accommodation's Reply
11 Nov 2025
Dear M*e, Thank you for your valuable review. We are delighted that our hotel met your expectations and provided you with a memorable experience. We sincerely appreciate your feedback and look forward to welcoming you back again soon. Surabaya Midtown Residence Hotel Management Team
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m***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,9
/10
Reviewed 7 week(s) ago
This is the first time I've stayed in a hotel but it feels like sleeping at home, the sound of vehicles can still be heard so I don't sleep well and I don't know why I feel bored when I'm in the room even though usually when I go to a hotel I like to spend time in the room.
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Accommodation's Reply
11 Nov 2025
Dear M*a, We apologize that your stay did not meet our expectations. We appreciate your feedback and will strive to improve further. Based on your feedback, we hope to have the opportunity to provide you with a better experience in the future. Best regards, Midtown Residence Surabaya Management
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Mr Indra
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 8 week(s) ago
A family-friendly hotel with affordable prices and apartment-like facilities...the location is close to many restaurants and close to everywhere.
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Accommodation's Reply
11 Nov 2025
Dear Indra, Thank you for your wonderful review! We are so pleased that the hotel met your high standards and provided you with a memorable experience. We appreciate your feedback and hope to welcome you back soon. Best regards, Management Midtown Residence Surabaya
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T***y
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 10 week(s) ago
Reservations for friends. The impression: it's getting quieter because many of the surrounding hotels are closed. Not as lively as before.
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Accommodation's Reply
14 Oct 2025
Dear T*y, Thank you for rating and reviewing Midtown Residence Surabaya. We will inform the management about the quiet area outside the hotel as it is beyond our control. Thank you again and we hope to welcome you back again. Best regards, Midtown Residence Surabaya Management
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Overall Ratings & Reviews Midtown Residence Surabaya

Traveloka (6.418)
Other sources (33)
8,8
Very Good
From 6.418 reviews
Provided by travelers on
Cleanliness

9,1

Room Comfort

9,0

Meal

8,5

Location

8,9

Service and Facilites

9,0

People often mention about Midtown Residence Surabaya
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Staff Friendliness (116)
Room Space (115)
Bedroom (115)
Bathroom (103)
Ambiance (96)
Hotel Area (91)
Distance to City Center (90)
Family Friendly (90)
Wifi (88)
Accessibility (73)
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Traveler Reviews Midtown Residence Surabaya

Number of reviews per page
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40
Customer reviews
e***y
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
The room is very comfortable, just a little afraid of the night view because the building next to it is empty, but overall it's okay.
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Accommodation's Reply
15 Dec 2025
Dear e*y, Thank you for your rating and review of Midtown Residence Surabaya. We are glad you enjoyed your stay at our hotel. We hope to welcome you back to Midtown Residence Surabaya again. Sincerely, The Management Team, Midtown Residence Surabaya
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Frezka L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 1 week(s) ago
The hotel here is budget-friendly but not cheap. The rooms are clean, the food is delicious and varied. The kids won't get bored. There's also a water dispenser for refilling drinking water. Plus, there's a kitchen, which is very helpful if you're bringing kids.
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Accommodation's Reply
18 Dec 2025
Dear Prezka L., Thank you for your review and comments about Midtown Residence Surabaya. We are delighted to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back. Sincerely, Midtown Residence Surabaya Management
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Yulia k. S. M.
icon-Business
Business
icon-origin-TRAVELOKA
9,3
/10
Reviewed 2 week(s) ago
The place is perfect for families. It offers complete apartment-like amenities and the staff is very friendly. I was given a tour of the room so I could compare it to other accommodations. Thank you to the staff; everyone was so welcoming.
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Accommodation's Reply
11 Dec 2025
Dear Ms. Yulia, Thank you for your rating and review of Midtown Residence Surabaya. We are delighted that you enjoyed your stay at our hotel. We sincerely hope to welcome you and your family back to Midtown Residence Surabaya again. Sincerely, The Management Team, Midtown Residence Surabaya
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U***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
This is my 5th time staying at the Midtown Residence Hotel in Surabaya... I always get good experience and service... clean and comfortable rooms, complete facilities, delicious food and lots of choices... although yesterday there was an incident in the room... in the early hours of the morning we heard a small explosion in the room followed by a burning smell... so we called twice the staff came to check and it turned out the explosion was from the refrigerator... finally it was handled well.. 👍
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Accommodation's Reply
04 Dec 2025
Dear U*i, Thank you for rating and reviewing Midtown Residence Surabaya. We are glad that you enjoyed your stay at our hotel. We apologize for the inconvenience caused by the refrigerator in the room. We will forward this matter to the relevant department for further evaluation and improvement. Thank you again and we look forward to welcoming you back to our hotel again. Best regards, Midtown Residence Surabaya Management
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
The room was spacious and very clean. The bed was also comfortable.
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Accommodation's Reply
03 Dec 2025
Dear A*i, Thank you for your rating and review of Midtown Residence Surabaya. We are glad you enjoyed your stay at Midtown Residence Surabaya and we look forward to welcoming you back to our property again. Best regards, Midtown Residence Surabaya Management
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DINDA R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
I like this hotel because... The parking is spacious, no valet parking like the other Midtown hotel... The hotel entrance is the same as the entrance to the mall next door... The staff is friendly and very helpful... I got a room on the 15th floor facing the front, with a beautiful view of the city...but, sorry, the glass has lots of stains, so it's not very clear anymore... The room is spacious, with a kitchen and a mini washbasin, in the type I stayed in...but sorry, there are lots of small cockroaches...there are cockroaches in the kitchen, and there are also small cockroaches beside the bed that usually like to live in cars...but it's okay, I'm not afraid of small cockroaches, they're just a bit annoying... The bathroom is clean, not clogged, and doesn't smell. The amenities are complete, from soap, lotion, shampoo, toothpaste and toothbrush, comb, even mustache trimmers are available... And the hotel is close to the main road Yes... coincidentally, when I was staying overnight, there were a lot of ambulances passing by... maybe every 30 minutes, there was the whoosh whoosh of ambulance sirens... As for the food at the restaurant, it was quite varied and tasted quite good... There's a pool area, spacious and clean, but I didn't have the chance to try it.
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Accommodation's Reply
03 Dec 2025
Dear Mr. Dinda R., Thank you for your review of Midtown Residence Surabaya. We are very glad that you enjoyed your stay at Midtown Residence Surabaya. We apologize for the inconvenience caused by the insects in the room and the soundproofing issue. We will forward this matter to the relevant department for evaluation and improvement. We apologize again and welcome you and your family back to our hotel. Best regards, Midtown Residence Surabaya Management
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N***a
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
Spacious rooms, strategic location, suitable for business or family trips.
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1 people find it helpful
Accommodation's Reply
30 Nov 2025
Dear Mr/Ms N*a, We are very pleased to receive your positive feedback! We are very pleased to know that our hotel met your expectations and provided a wonderful stay experience. Thank you for choosing us and we look forward to welcoming you back again. Best regards, Management Midtown Residence Surabaya
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N***a
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
Spacious rooms, suitable for families, city location
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Accommodation's Reply
30 Nov 2025
Dear Mr/Ms N*a, We are very pleased to receive your positive feedback! We are very pleased to know that our hotel met your expectations and provided a wonderful stay experience. Thank you for choosing us and we look forward to welcoming you back again. Best regards, Midtown Residence Surabaya Management
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Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
good place, but still renov. i hope when back to there all ready set
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Accommodation's Reply
27 Nov 2025
Dear G***t, We’re thrilled to receive your positive feedback! It’s fantastic to hear that Midtown Residence Surabaya lived up to your expectations and provided an exceptional stay. Thank you for choosing us, and we look forward to welcoming you back. Warmest Regards Management Midtown Residence Surabaya
Aryo B. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
The staff was quite friendly and responsive. The hotel's location wasn't too far from the city center, and the rooms were clean and quite spacious for the price.
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Accommodation's Reply
26 Nov 2025
Dear Mr. Aryo, We are delighted to receive your positive feedback! We are delighted to know that our hotel met your expectations and provided a wonderful stay experience. Thank you for choosing us and we look forward to welcoming you back again. Best regards, Midtown Residence Surabaya Management
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R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly and very quiet for resting, can cook too.
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Accommodation's Reply
21 Nov 2025
Dear R*i, Thank you for your wonderful review! We are delighted that our hotel met the high standards you described and provided you with a memorable experience. We appreciate your feedback and hope to welcome you back again soon. Best regards, Management Midtown Residence Surabaya
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Reni S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
Unfortunately, I woke up late so I couldn't enjoy breakfast.. 🫩🫩
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Accommodation's Reply
18 Nov 2025
Dear Ms. Renee S., Thank you for your rating and review of Midtown Residence Surabaya. We are very glad that you had a comfortable stay at our hotel. We hope that your next visit will be an opportunity for you to enjoy breakfast at Midtown Residence Surabaya. Best regards, Midtown Residence Surabaya Management
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nuke
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
A really kid-friendly hotel.
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Accommodation's Reply
19 Nov 2025
Dear Khun Nook, Thank you for your wonderful review! We are delighted that our hotel met the high standards you described and provided you with a memorable experience. We sincerely appreciate your feedback and hope to welcome you back again soon. Best regards, Midtown Residence Surabaya Management
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nuke
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
really great food and service
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Accommodation's Reply
18 Nov 2025
Dear Khun Nook, Thank you for your wonderful review! We are delighted that our hotel met the high standards you described and provided you with a memorable experience. We sincerely appreciate your feedback and hope to welcome you back again soon. Best regards, Midtown Residence Surabaya Management
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P***i
icon-origin-TRAVELOKA
7,2
/10
Reviewed 5 week(s) ago
currently undergoing renovations, the breakfast area is very improper.
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Accommodation's Reply
18 Nov 2025
Dear P*i, Thank you for rating and reviewing Midtown Residence Surabaya. We apologize in advance as our property at Midtown Residence Surabaya, Jalan Ngagel is currently undergoing renovations to the breakfast area. We would appreciate it if you could explain the details of the renovations. Thank you and best regards, Midtown Residence Surabaya Management
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R INDRA W.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Spacious room... clean... food variety and taste is very good
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Accommodation's Reply
11 Nov 2025
Dear Khun Indra W., Thank you for your wonderful review! We are delighted that our hotel met the high standards you described and provided you with a memorable experience. We sincerely appreciate your feedback and hope to welcome you back again soon. Best regards, Midtown Residence Surabaya Management
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M***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
The rooms are clean, and the breakfast menu is delicious. The rooftop features a gym, a children's play area, and a swimming pool complete with sunbeds.
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Accommodation's Reply
11 Nov 2025
Dear M*e, Thank you for your valuable review. We are delighted that our hotel met your expectations and provided you with a memorable experience. We sincerely appreciate your feedback and look forward to welcoming you back again soon. Surabaya Midtown Residence Hotel Management Team
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m***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,9
/10
Reviewed 7 week(s) ago
This is the first time I've stayed in a hotel but it feels like sleeping at home, the sound of vehicles can still be heard so I don't sleep well and I don't know why I feel bored when I'm in the room even though usually when I go to a hotel I like to spend time in the room.
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Accommodation's Reply
11 Nov 2025
Dear M*a, We apologize that your stay did not meet our expectations. We appreciate your feedback and will strive to improve further. Based on your feedback, we hope to have the opportunity to provide you with a better experience in the future. Best regards, Midtown Residence Surabaya Management
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Mr Indra
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 8 week(s) ago
A family-friendly hotel with affordable prices and apartment-like facilities...the location is close to many restaurants and close to everywhere.
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Accommodation's Reply
11 Nov 2025
Dear Indra, Thank you for your wonderful review! We are so pleased that the hotel met your high standards and provided you with a memorable experience. We appreciate your feedback and hope to welcome you back soon. Best regards, Management Midtown Residence Surabaya
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T***y
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 10 week(s) ago
Reservations for friends. The impression: it's getting quieter because many of the surrounding hotels are closed. Not as lively as before.
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1 people find it helpful
Accommodation's Reply
14 Oct 2025
Dear T*y, Thank you for rating and reviewing Midtown Residence Surabaya. We will inform the management about the quiet area outside the hotel as it is beyond our control. Thank you again and we hope to welcome you back again. Best regards, Midtown Residence Surabaya Management
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Number of reviews per page
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40