MORAZEN Surabaya

Hotels
Preferred Partner
8,8
/10

Very Good

2.537 reviews

What Guests Say About Their Stay

Staff Friendliness (69)
Distance To City Center (67)
Bedroom (66)
Ambiance (59)
Denny Irawan
9,7
/ 10
Grand Dafam Signature Surabaya is located at kayoon street, near Submarine monument, delta plaza, hokky supermarket, and the best branch of warung bu kris. In my opinion, it has a 5-star interior class because the design really looks luxurious. Upon entering the hotel, we first dropped our luggage at the drop-off and then proceeded to the parking lot. The parking lot actually can accommodate a lot of cars, it's just that that day was full because there was an event. The check-in process was no problem and fast, given 2 room keys. The lobby interior is very charming with a touch of dark, grey and gold colour combinations. The building materials used are also quite expensive. We used the elevator to get to our room. The corridor is too dark so the interior is not highlighted. I hope they can add some downlight lighting. Entering the room, it turns out that the key has been given in the key tag so the room is already cold and very comfortable. The rooms are quite spacious, the interior is dominant in wood and grey colours and the facilities are quite complete. The honeymoon set request was granted, and given an elephant art towel and a strawberry cake slice (thank you Grand Dafam). The room is quite clean, unfortunately, there is one spot on our bedside table where dry watermarks have not been cleaned. Mattress size is 2x2 meters with a bed runner, 2 pillows, 2 bolsters and 2 decorative pillows. The mattress was in excellent condition and very comfortable to use so we could rest well. The floor uses granite tiles but the mattress area is equipped with carpet so that when you get out of bed your feet stay warm. Rooms are equipped with armchairs, comfortable chairs and work desks Minibar, TV with HDMI port, SDB, alarm clock, slipper, laundry bag, and a luggage rack. Complimentary 2 bottles of drinking water, tea sachets and coffee are also provided. The bathroom is not too spacious but has a travertine colour with good ambience lighting. The shower is only a hand shower without a rain shower. There is a see-through glass in the room but it is equipped with a roller blind for cover. The amenities of Budi Jaya's production and the packaging are very elegant in black and gold. Other facilities include a semi-indoor semi-outdoor swimming pool of sufficient size, a very minimalist kids club, a podium with synthetic grass, a gym with complete equipment with a life fitness brand but locked, and a restaurant that is quite spacious with a luxury interior. What's even more surprising is that the emergency stairs are painted with a peacock motif. Breakfast is served as a buffet with service hours from 06.00 to 10. It's not difficult to get a seat because the restaurant has a lot of seating. In my opinion, the food variants are complete even for 5 stars and the taste is very suitable for my tongue, especially the Asian food. The types of food include Fresh juice and healthy drink, chilled juice and infused water, coffee and tea, slice fruit, salad bar, buffet line (fried rice with sausage, fried vermicelli, stir-fried long beans, green chilli chicken, fish with sambal match, various chilli sauces, various crackers, Indomie, sausage and egg corner, porridge, western food (potatoes, tomatoes, beans), yellow rice, gluten chicken soup, bakery pastry, French toast, ice cream, cookies, cereal, Madura porridge, pudding.
Felicia C. A.
10,0
/ 10
Rooms are clean, staffs are very nice and helpful. Foods are very tasty
piong v.
9,7
/ 10
Staff was nice and polite. Very clean hotel and good ambience. The room was spacious, bed was comfort and clean. Sink was leaking. Love the breakfast. They are all delicious. Value for money.
In the Area
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Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Morazen Surabaya Staying at MORAZEN Surabaya is a good choice when you are visiting Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around MORAZEN Surabaya

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Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
Lobby MORAZEN Surabaya
Lobby 2 MORAZEN Surabaya

Discover More About MORAZEN Surabaya

note: hotel was previously named Morazen Surabaya

Location


Staying at MORAZEN Surabaya is a good choice when you are visiting Genteng.

About MORAZEN Surabaya

Whether you are planning an event or other special occasions, MORAZEN Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at MORAZEN Surabaya.

MORAZEN Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Are you a shopaholic? Staying at MORAZEN Surabaya will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, MORAZEN Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at MORAZEN Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at MORAZEN Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from MORAZEN Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

MORAZEN Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at MORAZEN Surabaya.

All facilities in MORAZEN Surabaya

Bar, Cafe and Lounge MORAZEN Surabaya
Bar, Cafe and Lounge
Fitness Center MORAZEN Surabaya
Fitness Center
Functional Hall MORAZEN Surabaya
Functional Hall
Lobby MORAZEN Surabaya
Lobby
Accommodation Services MORAZEN Surabaya
Accommodation Services

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Things to Do

  • Children play area
  • Fitness center
  • Hot tub
  • Sauna
  • Spa

Hotel Services

  • Bellhop
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast
  • Poolside bar

General

  • AC
  • Connecting rooms
  • Family room
  • Non-smoking room

Transportation

  • Area shuttle
  • Valet parking

Business Facilities

  • Business center
  • Meeting facilities

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Nearby Facilities

  • ATM/Banking

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in MORAZEN Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 200,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at MORAZEN Surabaya
172
Number of floors in MORAZEN Surabaya
21
Another facilities in MORAZEN Surabaya
Coffee/tea in lobby, Coffee shop, 24-hour room service, Room service, Safety deposit box

Frequently asked question in MORAZEN Surabaya

What are available facilities at MORAZEN Surabaya?
There are top facilites at MORAZEN Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at MORAZEN Surabaya?
The standard check-in time at MORAZEN Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does MORAZEN Surabaya provide breakfast?
Yes, MORAZEN Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in MORAZEN Surabaya

8,8
Very Good

From 2.537 reviews

Provided by travelers on
Cleanliness

9,1

Room Comfort

9,0

Meal

8,7

Location

9,0

Service and Facilites

8,9

People often mention about MORAZEN Surabaya
All
Staff Friendliness (49)
Distance to City Center (44)
Bedroom (42)
Ambiance (38)
Taste (38)
Room Space (37)
Bathroom (37)
Hotel Area (37)
Accessibility (36)
Variety (35)
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Traveler Reviews MORAZEN Surabaya

Number of reviews per page
20
40
Customer reviews
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Muhamad B. A.
icon-Leisure
Leisure
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9,3

/10

Reviewed 1 day(s) ago

Overall Good but there is 1 thing that needs to be more careful, please wash the mugs in the room, don't magic them, even though the color is black, the sticky spots are still there. For restaurants, pay more attention to polishing plates and cutleries
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T***r
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Leisure
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10,0

/10

Reviewed 6 day(s) ago

The food is the best 👌 The rooms and hotel are comfortable, fragrant, clean.
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O***a
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Leisure
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9,4

/10

Reviewed 7 day(s) ago

When you first enter the lobby, it smells really good, like a 5-star lobby in Jakarta. When you enter the room, it turns out to be really big, not like a 4-star room, and you get a pillow too. Close to Plaza Surabaya, Alun Alun Sby can walk. Really satisfied staying here
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n***m
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9,7

/10

Reviewed 1 week(s) ago

Hopefully the service will always be consistent, fast and great, success Morazen
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1 people find it helpful

C***n
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Staycation
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10,0

/10

Reviewed 1 week(s) ago

Good service, clean & soundproof rooms. Satisfying breakfast service and varied menu.
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1 people find it helpful

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Rismada A.
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Staycation
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9,7

/10

Reviewed 1 week(s) ago

Basically, it's not a loss to stay at Morazen, all my requests are fulfilled, it's great, keep up the good work
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1 people find it helpful

C***t
icon-origin-TRAVELOKA

6,4

/10

Reviewed 1 week(s) ago

I made a hotel room reservation from 7 Apr-10 Apr 2025 with a bed 1 single bed type. However, when I checked in I found the bed with a 2 single beds type combine into 1 bed which was uncomfortable (room 1618). On the 2nd day, I was moved according to my reservation after I made a complaint, but another problem arose, at the night there was a puddle of water in the room from the shower room (room 608). Again that night I was moved to another room on the advice of the maintenance team (forgot the name. He is very helpful person) while the FO did not make an officially apologize due to the above. Then finally I decided to move to the other hotels. Due to this incident, I was very disappointed with the service that I have received from the Morazen Hotel.
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2 people find it helpful

ERY Z.
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Staycation
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8,5

/10

Reviewed 2 week(s) ago

Very comfortable, spacious room, clean bathroom, unfortunately it doesn't smell good, there is no air freshener like in the lobby, the lemongrass aroma is fresh and nice
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G***t
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10,0

/10

Reviewed 2 week(s) ago

The hotel is very nice, clean, will stay here again.
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D***r
icon-Leisure
Leisure
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8,5

/10

Reviewed 3 week(s) ago

Nice place, new buildings and good service also.

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i***n
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Leisure
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10,0

/10

Reviewed 3 week(s) ago

The soundproofing in the room is very poor, the food is delicious, the staff is friendly, the parking is easy and spacious.
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N***f
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Leisure
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10,0

/10

Reviewed 3 week(s) ago

Stayed in this hotel multiple times already. And the service and its facilities never disappoint. Love it! Good job Morazen✌️

1 people find it helpful

Rosihan
icon-origin-TRAVELOKA

10,0

/10

Reviewed 3 week(s) ago

The staff is friendly, the bed is big with an extraordinary room size, the food is also varied and all delicious, there is also delicious ice cream, noodles with various flavors, jamu jamu, fruit pudding. In short, it is complete. There is a swimming pool, fitness and jacuzzi.
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1 people find it helpful

T***a
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Staycation
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9,7

/10

Reviewed 4 week(s) ago

It's really cool, but there's only one thing missing, the fridge isn't cold, but overall it's okay.
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1 people find it helpful

h***y
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8,5

/10

Reviewed 4 week(s) ago

good and nice, recommended for families
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3 people find it helpful

k***i
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Leisure
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10,0

/10

Reviewed 5 week(s) ago

The staff is friendly. The room is clean.
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Andy J.
icon-Business
Business
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9,7

/10

Reviewed 5 week(s) ago

I booked this extra room for my business colleague, who came with me on my trip to Surabaya. He was impressed and agreed that Morazen is one of the most preferred hotels to stay in Surabaya. He also gave two thumbs up as he was surprised that Morazen provides bolsters and the pillows were so comfortable since he has sleeping difficulties and all these help him to rest better during his stay. Like me, he also commented on the foods on the breakfast buffet menu which were a bit too salty. Other than that, he very much enjoyed his stay at Morazen and said he definitely will choose Morazen for his next trip.
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2 people find it helpful

Andy J.
icon-Business
Business
icon-origin-TRAVELOKA

9,7

/10

Reviewed 5 week(s) ago

Another stay at Morazen. As usual, never disappoint me. However, this time the foods on the breakfast menu, some of them are a bit too salty. Maybe it is because of the fasting month so the chef could not taste the foods before serving it. Other than that, I enjoy my stay at Morazen as always. Good job & keep it up Morazen. See you again on my next trip to Surabaya.
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2 people find it helpful

Akbar p.
icon-origin-TRAVELOKA

10,0

/10

Reviewed 5 week(s) ago

Best service, very friendly hotel staff, comfortable rooms, delicious food, close access to Plaza Surabaya mall
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1 people find it helpful

F***z
icon-Business
Business
icon-origin-TRAVELOKA

8,8

/10

Reviewed 6 week(s) ago

The service is quite good, the facilities & services are also good, the food needs to be improved.
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Bedroom 4 MORAZEN Surabaya

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