Pesona Alam Resort & Spa

Traveloka Hotel Appreciation 2023: Exceptional Guest Experience
8,8
/10
Very Good
11.845 reviews

What Guests Say About Their Stay

Staff Friendliness (240)
Ambiance (233)
Bedroom (229)
Hotel Area (227)
A***n
10,0
/ 10
The hotel facilities are complete, there is a free EV charger available when checking in at this Pesona Alam hotel and ample parking, all the staff are very friendly and very helpful, it is recommended to stay overnight at this hotel, it is also friendly for those bringing toddlers.
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K***A
10,0
/ 10
The service is good, the hotel area is very clean, there is a mini zoo and a playground for children, the breakfast menu is also extensive and delicious, I was quite satisfied with my 2-night staycation here.
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K***a
8,5
/ 10
Very comfortable! The atmosphere is cool and fresh, the rooms are always clean, and the service is friendly. I've become a regular, this is my fifth time staying here, and it's always been a pleasure.
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T***a
10,0
/ 10
I've stayed here several times with my family and it never disappoints. The facilities are very complete, and the atmosphere is beautiful and pleasant. It's perfect for a family vacation with small children.
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A***i
10,0
/ 10
So peaceful, worth it for the price and an amazing stay experience, from all aspects it was very good.
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In the Area
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Jl. Taman Safari No 101, Desa Cibeureum,Kecamatan Cisarua, Puncak, Cisarua, Puncak, Jawa Barat, Indonesia, 16750

Main Facilities

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AC
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Pesona Alam Resort & Spa is located in area / city Cisarua. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Pesona Alam Resort & Spa

Jl. Taman Safari No 101, Desa Cibeureum,Kecamatan Cisarua, Puncak, Cisarua, Puncak, Jawa Barat, Indonesia, 16750
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Lobby Pesona Alam Resort & Spa
Exterior 2 Pesona Alam Resort & Spa

Discover More About Pesona Alam Resort & Spa

About Pesona Alam Resort & Spa

Nestled in the heart of nature,

Pesona Alam Resort & Spa

offers a unique blend of luxury and tranquility, making it an ideal getaway for those seeking relaxation and adventure. Located in the picturesque region of Puncak, Indonesia, this resort is surrounded by lush greenery, stunning mountain views, and a serene atmosphere that invites guests to unwind and rejuvenate. The resort features a variety of accommodations, from cozy rooms to luxurious villas, each designed with comfort and elegance in mind.

One of the standout features of Pesona Alam Resort & Spa is its commitment to providing an exceptional guest experience. The resort boasts a range of amenities, including a full-service spa, swimming pools, and on-site dining options that cater to diverse culinary preferences. Whether you're looking to indulge in a soothing massage, take a refreshing dip in the pool, or savor delicious local and international dishes, Pesona Alam has something for everyone.

Moreover, the resort's strategic location makes it a perfect base for exploring the surrounding attractions. Guests can easily access various outdoor activities, such as hiking, horseback riding, and visiting nearby tea plantations. The friendly and attentive staff are always on hand to assist with any requests, ensuring that your stay is as comfortable and enjoyable as possible.

Why You Should Stay at Pesona Alam Resort & Spa

Choosing Pesona Alam Resort & Spa for your next vacation means immersing yourself in a world of natural beauty and luxury. The resort's stunning architecture harmonizes with the surrounding landscape, creating a peaceful retreat away from the hustle and bustle of city life. With a focus on sustainability, the resort incorporates eco-friendly practices, allowing guests to enjoy their stay while minimizing their environmental impact.

Additionally, the resort offers a variety of activities and experiences tailored to different interests. Whether you're a nature lover, a foodie, or someone looking to relax, Pesona Alam has it all. The resort's spa services are particularly noteworthy, providing a range of treatments designed to pamper and revitalize guests. From traditional Indonesian massages to modern wellness therapies, you can indulge in a holistic experience that nurtures both body and soul.

Best Time to Stay at Pesona Alam Resort & Spa

The best time to visit Pesona Alam Resort & Spa is during the dry season, which typically runs from May to September. During these months, the weather is pleasant, with lower humidity and minimal rainfall, making it ideal for outdoor activities and exploration. However, the resort is also a great destination during the rainy season, as the lush surroundings become even more vibrant and beautiful. Just be prepared for occasional showers and enjoy the cozy ambiance of the resort.

Transportation and Accessibility

Access to the Airport

Pesona Alam Resort & Spa is conveniently located approximately 70 kilometers from Soekarno-Hatta International Airport (CGK) in Jakarta. The journey to the resort typically takes around 2 to 3 hours by car, depending on traffic conditions. Guests can arrange airport transfers through the resort for a hassle-free experience or opt for ride-sharing services for added convenience.

Public Transportation

For those who prefer public transportation, there are several options available. Buses and shuttle services operate from Jakarta to Puncak, providing an affordable way to reach the area. Once in Puncak, local transportation options such as taxis and motorbike rentals are available to help you navigate the region and explore nearby attractions.

Unique Facilities at Pesona Alam Resort & Spa

1. Full-Service Spa

The resort's spa offers a tranquil environment where guests can indulge in a variety of treatments designed to promote relaxation and well-being. From traditional massages to rejuvenating facials, the skilled therapists use natural ingredients to enhance your experience.

2. Swimming Pools

Pesona Alam features multiple swimming pools, including an infinity pool with breathtaking views of the surrounding mountains. Whether you want to take a refreshing dip or lounge by the poolside, this facility is perfect for relaxation.

3. On-Site Dining

The resort boasts several dining options, serving a mix of local and international cuisine. Guests can enjoy meals in a beautiful setting, with options for both casual dining and fine dining experiences.

Nearby Attractions at Pesona Alam Resort & Spa

1. Taman Safari Indonesia

Located just 15 kilometers from Pesona Alam Resort & Spa, Taman Safari Indonesia is a popular wildlife park where visitors can see a variety of animals in their natural habitats. The park offers safari tours, animal shows, and interactive experiences, making it a great destination for families. Expect to spend a full day exploring the park and enjoying the various attractions.

2. Gunung Mas Tea Plantation

Approximately 10 kilometers from the resort, the Gunung Mas Tea Plantation is a beautiful area where guests can take guided tours to learn about tea production. The lush green hills and scenic views make it a perfect spot for photography and relaxation. Visitors can also enjoy tea tasting sessions and purchase fresh tea products to take home.

3. Curug Cilember Waterfall

Located about 20 kilometers from Pesona Alam, Curug Cilember is a stunning waterfall surrounded by lush forest. The trek to the waterfall is an adventure in itself, with several trails to choose from. Once you arrive, you can enjoy the refreshing water and take in the natural beauty of the area.

4. Puncak Pass

Just 12 kilometers from the resort, Puncak Pass offers breathtaking views of the surrounding mountains and valleys. It's a popular spot for picnics and photography, especially during sunrise and sunset. The cool mountain air and stunning scenery make it a must-visit destination.

5. Cibodas Botanical Garden

Located about 25 kilometers from Pesona Alam, Cibodas Botanical Garden is home to a diverse collection of plants and flowers. The garden features beautiful walking paths, a greenhouse, and stunning views of Mount Gede. It's an excellent place for nature lovers and those looking to enjoy a peaceful day outdoors.

6. Mount Gede Pangrango National Park

Approximately 30 kilometers from the resort, this national park is a haven for hikers and nature enthusiasts. The park features various trails, ranging from easy walks to challenging hikes, leading to stunning viewpoints and waterfalls. It's a great place to explore the rich biodiversity of the region.

7. Little Venice Kota Bunga

Located about 18 kilometers from Pesona Alam, Little Venice is a unique attraction that features canals, colorful houses, and gondola rides. It's a fun place for families and couples to explore, with various activities and photo opportunities available.

8. Taman Bunga Nusantara

Just 22 kilometers from the resort, Taman Bunga Nusantara is a beautiful flower garden featuring a wide variety of plants and flowers. The garden is designed with various themed areas, making it a perfect spot for leisurely strolls and picnics.

9. Cisarua Village

Located about 15 kilometers from Pesona Alam, Cisarua Village is known for its beautiful landscapes and traditional culture. Visitors can explore local markets, enjoy traditional cuisine, and experience the warm hospitality of the locals.

10. Jendela Alam

Approximately 14 kilometers from the resort, Jendela Alam is an educational farm that offers interactive experiences for children and families. Guests can participate in various activities, such as planting vegetables, feeding animals, and learning about sustainable farming practices.

Tips and Tricks for Staying at Pesona Alam Resort & Spa

Tips During Your Stay

To make the most of your stay at Pesona Alam Resort & Spa, consider the following tips: plan your activities in advance, take advantage of the resort's guided tours, and don't hesitate to ask the staff for recommendations on local attractions and dining options. Also, be sure to explore the resort's beautiful grounds and enjoy the fresh mountain air.

Tips for Enjoying Hotel Facilities

To fully enjoy the facilities at Pesona Alam, make time for a spa treatment, relax by the pool, and indulge in the on-site dining options. Take advantage of the resort's fitness center and participate in any scheduled activities or events. Lastly, don't forget to capture the stunning views and beautiful surroundings during your stay!

Why Book Pesona Alam Resort & Spa on Traveloka

Extensive Accommodation Options

When you book Pesona Alam Resort & Spa through Traveloka, you gain access to a wide range of accommodation options. Whether you're looking for a budget-friendly room or a luxurious villa, Traveloka has you covered. The platform allows you to compare prices and find the perfect stay that suits your needs and preferences.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to save money and plan your budget more effectively. Additionally, the PayLater feature enables you to book your stay now and pay later, making it easier to manage your travel expenses.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you increase your Traveloka Priority level, you'll unlock exclusive discounts, priority customer service, and other exciting rewards that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at Pesona Alam Resort & Spa. These reviews provide valuable insights into the quality of service, amenities, and overall experience, helping you make an informed decision when booking your stay.

With all these advantages, there's no reason not to choose Pesona Alam Resort & Spa for your next getaway. Booking hotel now via Traveloka and enjoy an unforgettable vacation experience!

All facilities in Pesona Alam Resort & Spa

Swimming Pool Pesona Alam Resort & Spa
Swimming Pool
Entertainment Facility Pesona Alam Resort & Spa
Entertainment Facility
Fitness Center Pesona Alam Resort & Spa
Fitness Center
Functional Hall Pesona Alam Resort & Spa
Functional Hall
Lobby Pesona Alam Resort & Spa
Lobby

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Things to Do

  • Fitness center
  • Garden
  • Massage
  • Outdoor pool
  • Outdoor pool
  • Spa

General

  • AC
  • Ballroom
  • Non-smoking room
  • Smoking area
  • Terrace

Hotel Services

  • Bellhop
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage

In-room Facilities

  • Cable TV
  • Hairdryer
  • Minibar
  • Shower
  • TV

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Breakfast

Family-friendly Facilities

  • Kids club
  • Children pool

Transportation

  • Bicycle rental
  • Secure parking

Business Facilities

  • Conference room
  • Meeting facilities

Sports and Recreations

  • Fitness center
  • Table tennis

Accessibilty

  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Pesona Alam Resort & Spa

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Deposit is needed IDR 350.000 (accepts cash, debit or credit card).

Deposit

Deposit IDR 350,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Pesona Alam Resort & Spa
186
Number of floors in Pesona Alam Resort & Spa
5
Another facilities in Pesona Alam Resort & Spa
24-hour room service, Room service, Safety deposit box, WiFi in public area, Fitness center

Frequently asked question in Pesona Alam Resort & Spa

What are available facilities at Pesona Alam Resort & Spa?
There are top facilites at Pesona Alam Resort & Spa such as AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Pesona Alam Resort & Spa?
The standard check-in time at Pesona Alam Resort & Spa is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Pesona Alam Resort & Spa provide breakfast?
Yes, Pesona Alam Resort & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Pesona Alam Resort & Spa?
Pesona Alam Resort & Spa is a 4.0-star hotel.
How many floors does Pesona Alam Resort & Spa have?
Pesona Alam Resort & Spa has 5 floors.
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More Reviews from Other Guests in Pesona Alam Resort & Spa

Overall Ratings & Reviews Pesona Alam Resort & Spa

Traveloka (11.809)
Other sources (36)
8,8
Very Good
From 11.809 reviews
Provided by travelers on
Cleanliness

9,0

Room Comfort

9,0

Meal

8,7

Location

9,0

Service and Facilites

8,9

People often mention about Pesona Alam Resort & Spa
All
Staff Friendliness (198)
Ambiance (191)
Bedroom (182)
Hotel Area (182)
Family Friendly (179)
Surroundings (161)
Bathroom (157)
Variety (148)
Taste (144)
Activity Option (138)
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Traveler Reviews Pesona Alam Resort & Spa

Number of reviews per page
20
40
Customer reviews
j***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
Super duper responsive and friendly service..this is my second time on holiday here..
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E***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
The hotel is really nice, clean, the food is delicious, the service is good. Awesome.
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A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,1
/10
Reviewed 4 day(s) ago
Breakfast for a room rate of 1.4 million Rupiah. Cappuccino wasn't included, even though milk was provided for breakfast, just mix it with the coffee. And the black coffee was very weak. Check-in was requested for 12 noon, but it wasn't ready until 2:30 PM.
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Verified Traveler
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 day(s) ago
Friendly hotel staff and complete facilities
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
This is my second stay here. The hotel staff is very friendly and helpful. The breakfast was delicious. The hotel facilities are complete and comfortable. I was very satisfied with my stay here 🥳🤩
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1 people find it helpful
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 6 day(s) ago
This is not the first time we stay at Pesona Alam. I think it was several years ago when we stayed at Pesona Alam. The hotel is still in good condition like it used to be. They do good hotel maintenance. The location is near Taman Safari, local food, and has a good nature surrounding the hotel. Overall, it was a pleasant stay for me and my family.
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1 people find it helpful
R***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
I don't regret staying here, it was very pleasant, from the staff to everything.
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1 people find it helpful
Farah D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
It was a pleasure staying here, apart from the hotel being clean, comfortable, the service was good, the food had many variations and tasted good", will m
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+2
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m***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
It was a really enjoyable staycation here. The staff was very helpful, and the food was delicious. Thank you, Pesona Alam.
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Accommodation's Reply
03 Dec 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at The Botanica Sanctuary. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
S***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
It's really good here, it's so good, it's so comfortable the kids don't want to go home
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Accommodation's Reply
03 Dec 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at The Botanica Sanctuary. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 3 week(s) ago
Stayed for 2 days. This is a child-friendly hotel with lots of entertainment spots for kids. The only downside is that the room was a bit noisy due to the proximity of the construction site.
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1 people find it helpful
Accommodation's Reply
27 Nov 2025
"Dear our Valued guest, Thank you for taking the time to share your input with us. We truly value your feedback as it helps us improve and provide a better experience for all our guests. If there’s anything else you’d like to share, please don’t hesitate to reach out. We hope to have the pleasure of welcoming you back soon!"" Sincerely yours, Handy Bunardy General Manager"
I***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,5
/10
Reviewed 4 week(s) ago
I'm very disappointed regarding: - The light in front of the kitchen door is out. When I called a technician, it took two calls and then they replaced it. This is a very urgent matter. - There's a 10 cm thick concrete slab in front of the kitchen door, measuring 1 m. This is very dangerous if you trip, especially since there was no lighting (the light was out). - The TV in the bedroom won't turn on (it's just for decoration).
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1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Sir / Madam, Warm greetings from Pesona Alam Resort & Spa. Thank you for choosing to stay with us at Pesona Alam Resort & Spa and for taking the time to share your detailed feedback. We sincerely regret that your recent visit did not meet your expectations, and we do apologize for any inconveniences and disappointments you may have experienced. We greatly value the insights you have provided about your experience, as your feedback will be instrumental in helping us consistently achieve the level of excellence that guests like you expect at Pesona Alam Resort and Spa. Rest assured, we have shared your comments with the respective departments for immediate rectification. Once again, thank you for bringing these matters to our attention. We are committed to continuous improvement, and we hope that this unfortunate experience will not deter you from considering our hotel for future visits. Please accept our apologies for falling below your expectations, and we look forward to the opportunity to welcome you back to Pesona Alam Resort & Spa on your next trip to Puncak. We are dedicated to demonstrating our commitment to improvement and ensuring your satisfaction. Warm regards, Handy Bunardy, General Manager
r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
The service staff is friendly, clean, the AC is cold, and the pool is cool. However, yesterday I requested a room upstairs, but it didn't happen even though I checked in early and had to wait a long time, even though others had already checked in. The reason was because I requested mirror art, so it wasn't finished yet, and when I arrived, there was no mirror art. So I was confused about what to wait for. The front door light looked like it was about to fall off because the glue was coming off. The balcony light was dim. I couldn't tap my card for a while, as it turned out the battery was dead, so I had to inform the technician. But overall, the view was amazing. The breakfast was complete and plentiful. The pearl porridge was the best I've ever had. The highlight is dim sum, and sushi, so it's guaranteed to be delicious because of the wide variety of menu items.
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+5
1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Sir / Madam, Warm greetings from Pesona Alam Resort & Spa. Thank you for choosing to stay with us at Pesona Alam Resort & Spa and for taking the time to share your detailed feedback. We sincerely regret that your recent visit did not meet your expectations, and we do apologize for any inconveniences and disappointments you may have experienced. We greatly value the insights you have provided about your experience, as your feedback will be instrumental in helping us consistently achieve the level of excellence that guests like you expect at Pesona Alam Resort and Spa. Rest assured, we have shared your comments with the respective departments for immediate rectification. Once again, thank you for bringing these matters to our attention. We are committed to continuous improvement, and we hope that this unfortunate experience will not deter you from considering our hotel for future visits. Please accept our apologies for falling below your expectations, and we look forward to the opportunity to welcome you back to Pesona Alam Resort & Spa on your next trip to Puncak. We are dedicated to demonstrating our commitment to improvement and ensuring your satisfaction. Warm regards, Handy Bunardy, General Manager
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Yu Ta
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 5 week(s) ago
The location can be reached via alternative routes or the Puncak highway. The service is excellent. When my villa had a leaking AC and a broken hair dryer, the complaints were quickly addressed. So far, so good. Next time I have the chance, I'd like to stay at least two nights. The atmosphere is beautiful and peaceful.
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Accommodation's Reply
26 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, the location is very beautiful and strategic.
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1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
G***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Very satisfied staying here, next time we will stay here again 😇
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
F***L
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 week(s) ago
The place is clean and comfortable, the area is cool and spacious for exercise.
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Accommodation's Reply
26 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
Zaima R.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Very good, the staff are very friendly and the food has a lot of variety, very delicious.
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
indriana m.
icon-origin-TRAVELOKA
6,0
/10
Reviewed 6 week(s) ago
The service is really messed up, my kids and I went to the playground from the villa late, it was hot. I was disappointed that I called an hour ago to ask for a buggy car and it wasn't picked up. Enough and no more, thanks
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Ladies/Gentlemen, Warmest regards, Pesona Alam Resort & Spa Thank you for choosing Pesona Alam Resort & Spa for your stay in Puncak and for submitting your feedback via Google. I am very sorry that your stay did not meet your expectations and caused you so much inconvenience and disappointment. Upon learning more details about your experience, we have informed the relevant department so that immediate improvements can be made. Please be assured that your feedback is extremely important to our consistent service success and to the way we improve our facilities in the future. We apologize for not meeting your expectations and we hope that you will choose our resort again on your next visit to Puncak and we look forward to welcoming you back with even better services. Sincerely, Handy Bunnardi General Manager
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Mukhammad N. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly, the rooms are clean and comfortable to sleep in, the food is delicious and complete, there is a complete play area for children, the swimming pool is clean, the children are happy to stay at this hotel.
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3 people find it helpful
Accommodation's Reply
08 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
Number of reviews per page
20
40

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Exterior 4 Pesona Alam Resort & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Pesona Alam Resort & Spa

Traveloka (11.809)
Other sources (36)
8,8
Very Good
From 11.809 reviews
Provided by travelers on
Cleanliness

9,0

Room Comfort

9,0

Meal

8,7

Location

9,0

Service and Facilites

8,9

People often mention about Pesona Alam Resort & Spa
All
Staff Friendliness (198)
Ambiance (191)
Bedroom (182)
Hotel Area (182)
Family Friendly (179)
Surroundings (161)
Bathroom (157)
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Traveler Reviews Pesona Alam Resort & Spa

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40
Customer reviews
j***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
Super duper responsive and friendly service..this is my second time on holiday here..
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E***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
The hotel is really nice, clean, the food is delicious, the service is good. Awesome.
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A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,1
/10
Reviewed 4 day(s) ago
Breakfast for a room rate of 1.4 million Rupiah. Cappuccino wasn't included, even though milk was provided for breakfast, just mix it with the coffee. And the black coffee was very weak. Check-in was requested for 12 noon, but it wasn't ready until 2:30 PM.
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Verified Traveler
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 day(s) ago
Friendly hotel staff and complete facilities
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
This is my second stay here. The hotel staff is very friendly and helpful. The breakfast was delicious. The hotel facilities are complete and comfortable. I was very satisfied with my stay here 🥳🤩
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1 people find it helpful
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 6 day(s) ago
This is not the first time we stay at Pesona Alam. I think it was several years ago when we stayed at Pesona Alam. The hotel is still in good condition like it used to be. They do good hotel maintenance. The location is near Taman Safari, local food, and has a good nature surrounding the hotel. Overall, it was a pleasant stay for me and my family.
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R***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
I don't regret staying here, it was very pleasant, from the staff to everything.
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1 people find it helpful
Farah D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
It was a pleasure staying here, apart from the hotel being clean, comfortable, the service was good, the food had many variations and tasted good", will m
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+2
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m***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
It was a really enjoyable staycation here. The staff was very helpful, and the food was delicious. Thank you, Pesona Alam.
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Accommodation's Reply
03 Dec 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at The Botanica Sanctuary. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
S***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
It's really good here, it's so good, it's so comfortable the kids don't want to go home
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Accommodation's Reply
03 Dec 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at The Botanica Sanctuary. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 3 week(s) ago
Stayed for 2 days. This is a child-friendly hotel with lots of entertainment spots for kids. The only downside is that the room was a bit noisy due to the proximity of the construction site.
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1 people find it helpful
Accommodation's Reply
27 Nov 2025
"Dear our Valued guest, Thank you for taking the time to share your input with us. We truly value your feedback as it helps us improve and provide a better experience for all our guests. If there’s anything else you’d like to share, please don’t hesitate to reach out. We hope to have the pleasure of welcoming you back soon!"" Sincerely yours, Handy Bunardy General Manager"
I***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,5
/10
Reviewed 4 week(s) ago
I'm very disappointed regarding: - The light in front of the kitchen door is out. When I called a technician, it took two calls and then they replaced it. This is a very urgent matter. - There's a 10 cm thick concrete slab in front of the kitchen door, measuring 1 m. This is very dangerous if you trip, especially since there was no lighting (the light was out). - The TV in the bedroom won't turn on (it's just for decoration).
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Accommodation's Reply
26 Nov 2025
Dear Sir / Madam, Warm greetings from Pesona Alam Resort & Spa. Thank you for choosing to stay with us at Pesona Alam Resort & Spa and for taking the time to share your detailed feedback. We sincerely regret that your recent visit did not meet your expectations, and we do apologize for any inconveniences and disappointments you may have experienced. We greatly value the insights you have provided about your experience, as your feedback will be instrumental in helping us consistently achieve the level of excellence that guests like you expect at Pesona Alam Resort and Spa. Rest assured, we have shared your comments with the respective departments for immediate rectification. Once again, thank you for bringing these matters to our attention. We are committed to continuous improvement, and we hope that this unfortunate experience will not deter you from considering our hotel for future visits. Please accept our apologies for falling below your expectations, and we look forward to the opportunity to welcome you back to Pesona Alam Resort & Spa on your next trip to Puncak. We are dedicated to demonstrating our commitment to improvement and ensuring your satisfaction. Warm regards, Handy Bunardy, General Manager
r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
The service staff is friendly, clean, the AC is cold, and the pool is cool. However, yesterday I requested a room upstairs, but it didn't happen even though I checked in early and had to wait a long time, even though others had already checked in. The reason was because I requested mirror art, so it wasn't finished yet, and when I arrived, there was no mirror art. So I was confused about what to wait for. The front door light looked like it was about to fall off because the glue was coming off. The balcony light was dim. I couldn't tap my card for a while, as it turned out the battery was dead, so I had to inform the technician. But overall, the view was amazing. The breakfast was complete and plentiful. The pearl porridge was the best I've ever had. The highlight is dim sum, and sushi, so it's guaranteed to be delicious because of the wide variety of menu items.
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+5
1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Sir / Madam, Warm greetings from Pesona Alam Resort & Spa. Thank you for choosing to stay with us at Pesona Alam Resort & Spa and for taking the time to share your detailed feedback. We sincerely regret that your recent visit did not meet your expectations, and we do apologize for any inconveniences and disappointments you may have experienced. We greatly value the insights you have provided about your experience, as your feedback will be instrumental in helping us consistently achieve the level of excellence that guests like you expect at Pesona Alam Resort and Spa. Rest assured, we have shared your comments with the respective departments for immediate rectification. Once again, thank you for bringing these matters to our attention. We are committed to continuous improvement, and we hope that this unfortunate experience will not deter you from considering our hotel for future visits. Please accept our apologies for falling below your expectations, and we look forward to the opportunity to welcome you back to Pesona Alam Resort & Spa on your next trip to Puncak. We are dedicated to demonstrating our commitment to improvement and ensuring your satisfaction. Warm regards, Handy Bunardy, General Manager
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Yu Ta
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 5 week(s) ago
The location can be reached via alternative routes or the Puncak highway. The service is excellent. When my villa had a leaking AC and a broken hair dryer, the complaints were quickly addressed. So far, so good. Next time I have the chance, I'd like to stay at least two nights. The atmosphere is beautiful and peaceful.
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Accommodation's Reply
26 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, the location is very beautiful and strategic.
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1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
G***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Very satisfied staying here, next time we will stay here again 😇
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
F***L
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 week(s) ago
The place is clean and comfortable, the area is cool and spacious for exercise.
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Accommodation's Reply
26 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
Zaima R.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Very good, the staff are very friendly and the food has a lot of variety, very delicious.
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
indriana m.
icon-origin-TRAVELOKA
6,0
/10
Reviewed 6 week(s) ago
The service is really messed up, my kids and I went to the playground from the villa late, it was hot. I was disappointed that I called an hour ago to ask for a buggy car and it wasn't picked up. Enough and no more, thanks
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Ladies/Gentlemen, Warmest regards, Pesona Alam Resort & Spa Thank you for choosing Pesona Alam Resort & Spa for your stay in Puncak and for submitting your feedback via Google. I am very sorry that your stay did not meet your expectations and caused you so much inconvenience and disappointment. Upon learning more details about your experience, we have informed the relevant department so that immediate improvements can be made. Please be assured that your feedback is extremely important to our consistent service success and to the way we improve our facilities in the future. We apologize for not meeting your expectations and we hope that you will choose our resort again on your next visit to Puncak and we look forward to welcoming you back with even better services. Sincerely, Handy Bunnardi General Manager
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Mukhammad N. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly, the rooms are clean and comfortable to sleep in, the food is delicious and complete, there is a complete play area for children, the swimming pool is clean, the children are happy to stay at this hotel.
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3 people find it helpful
Accommodation's Reply
08 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
Number of reviews per page
20
40