POP! Hotel Kemang

Hotels
Preferred Partner
8,1
/10
Very Good
5.922 reviews

What Guests Say About Their Stay

Surroundings (69)
Accessibility (68)
Distance To City Center (61)
Staff Friendliness (60)
H***e
8,5
/ 10
The hotel's location is strategic, making it easy to travel, passed by public transportation, and many places to eat around, from cheap to expensive, the hotel staff are very helpful, when checking in was assisted by mas Andhika, explained in detail about the room I took, very informative, and fun, and mas Andhika also offered to borrow a charger, because I happened not to bring a charger, it was very useful. Thank you mas Andhika
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Bambang K.
8,5
/ 10
Strategic location, clean and comfortable.
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Gloredtha Ynez Phyria Rambe
8,8
/ 10
POP! Hotel Kemang is a really good place to stay for some rest and relaxing, just to get away a little bit from the city rush. Simple yet comfy.
Rissa R.
10,0
/ 10
A budget hotel whose reception is very friendly, its location is very strategic, there are lots of places to eat around, the breakfast is also very good. The rooms are unique and clean, no regrets, anyway stay here.
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didi m.
9,7
/ 10
Clean, friendly service, and strategic location. There is a 24-hour restaurant around the hotel.
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In the Area
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Jalan Kemang Raya NO. 3, Kemang, Mampang, Jakarta, Indonesia, 12730

Main Facilities

Read More
AC
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named POP! Hotel Kemang Jakarta Staying at POP! Hotel Kemang is a good choice when you are visiting Kemang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around POP! Hotel Kemang

Jalan Kemang Raya NO. 3, Kemang, Mampang, Jakarta, Indonesia, 12730
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Lobby POP! Hotel Kemang
Lobby 2 POP! Hotel Kemang

Discover More About POP! Hotel Kemang

note: hotel was previously named POP! Hotel Kemang Jakarta

Location


Staying at POP! Hotel Kemang is a good choice when you are visiting Kemang.

About POP! Hotel Kemang

POP! Hotel Kemang is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

For you, travelers who wish to travel comfortably on a budget, POP! Hotel Kemang is the perfect place to stay that provides decent facilities as well as great services.

POP! Hotel Kemang is the smartest choice for you who are looking for affordable accommodation with outstanding service.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

POP! Hotel Kemang is a hotel with great comfort and excellent service according to most hotel's guests.

Staying at POP! Hotel Kemang will surely satisfy you with its great hospitality and affordable price.

All facilities in POP! Hotel Kemang

Bar, Cafe and Lounge POP! Hotel Kemang
Bar, Cafe and Lounge
Functional Hall POP! Hotel Kemang
Functional Hall
Common Space POP! Hotel Kemang
Common Space
Lobby POP! Hotel Kemang
Lobby
CleanAccommodation POP! Hotel Kemang
CleanAccommodation

Hotel Services

  • Bellhop
  • Express check-in
  • Express check-out
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • 24-hour Receptionist

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Supermarket

Public Facilities

  • Parking
  • Elevator
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Cable TV
  • In-room safe
  • Shower
  • TV

General

  • AC
  • Non-smoking room
  • Smoking area

Business Facilities

  • Computer station
  • Meeting facilities
  • Projector

Accessibilty

  • Accessibility equipment
  • Wheelchair accessible

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Accommodation Policy & General Information in POP! Hotel Kemang

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity. Please note that this room's maximum occupancy is 3 adults. There is no extra bed and third person will be using the existing bed and sofa.

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Please note that this room's maximum occupancy is 3 adults. There is no extra bed and third person will be using the existing bed and sofa.

General Information

Popular Facilities
AC, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at POP! Hotel Kemang
110
Number of floors in POP! Hotel Kemang
7
Another facilities in POP! Hotel Kemang
Bellhop, Express check-in, Express check-out, 24-hour security, Laundry service

Frequently asked question in POP! Hotel Kemang

What are available facilities at POP! Hotel Kemang?
There are top facilites at POP! Hotel Kemang such as AC, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at POP! Hotel Kemang?
The standard check-in time at POP! Hotel Kemang is starting from From 14:00 while the latest check-out time is at Before 12:00
Does POP! Hotel Kemang provide breakfast?
Yes, POP! Hotel Kemang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of POP! Hotel Kemang?
POP! Hotel Kemang is a 2.0-star hotel.
How many floors does POP! Hotel Kemang have?
POP! Hotel Kemang has 7 floors.
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More Reviews from Other Guests in POP! Hotel Kemang

Overall Ratings & Reviews POP! Hotel Kemang

Traveloka (5.873)
Other sources (49)
8,2
Very Good
From 5.873 reviews
Provided by travelers on
Cleanliness

8,1

Room Comfort

8,0

Meal

7,7

Location

8,4

Service and Facilites

8,1

People often mention about POP! Hotel Kemang
All
Ambiance (50)
Bedroom (49)
Surroundings (48)
Bathroom (48)
Accessibility (46)
Distance to City Center (43)
Staff Friendliness (41)
Room Space (38)
Hotel Area (37)
Check-in/out Time (33)
Sort by
Most Recent
Format
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Preferences
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Traveler Reviews POP! Hotel Kemang

Number of reviews per page
20
40
Customer reviews
F***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 day(s) ago
Even though the hotel is good and strategic, it only wins because it's been neglected and not well maintained.
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F***y
icon-Transit
Transit
icon-origin-TRAVELOKA
8,8
/10
Reviewed 1 week(s) ago
Strategic location, easy to find food around the hotel. Water dispensers are provided on each floor for refills, but hot water is only available on the second floor. Smoking rooms have no exhaust and the windows cannot be opened.
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Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Thank you very much for your helpful review. We are delighted to hear that you appreciated the hotel's convenient location and easy access to nearby restaurants. We also appreciate your appreciation for the water dispensers we have provided on each floor. Regarding the issue of hot water only being available on the second floor, we will consider adding hot water to other floors for the convenience of all guests. We apologize for the inconvenience you experienced in the smoking room. We will take your feedback regarding the ventilation system into consideration to improve this facility for the comfort of all guests in the future. We hope to welcome you back again and provide you with an even better stay. Thank you for choosing us! Thank you, Hotel Manager.
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F***y
icon-Transit
Transit
icon-origin-TRAVELOKA
8,5
/10
Reviewed 1 week(s) ago
Strategic location, many food stalls/cafes/restaurants around the hotel. If you choose a smoking room, the room does not have an exhaust, so you have to open the door to let the smoke out because the window cannot be opened. This condition makes the room very strong smell of cigarettes. It is recommended that the hotel provide an exhaust for smoking rooms.
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Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Thank you for your valuable review. We are delighted to hear that you enjoyed our hotel's excellent location and the many dining options, cafes, and restaurants nearby. We apologize for any inconvenience you experienced with the smoking room. We greatly appreciate your suggestion regarding the need to install ventilation fans in the rooms. We will consider this immediately for the comfort of all our guests in the future. Thank you for choosing to stay with us, and we hope to provide you with an even better experience on your next stay. Thank you, Hotel Manager.
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B***g
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 1 week(s) ago
best option in Kemang area, clean.
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1 people find it helpful
Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Thank you for your positive review. We are delighted that you were satisfied with the cleanliness and excellent location of our hotel in the Kemang area. We are committed to maintaining the quality of our services and facilities to ensure all guests have the utmost comfort. We hope to welcome you back in the future for an even more memorable stay. Thank you for choosing our hotel. Thank you, Hotel Manager.
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 1 week(s) ago
Easy access, strategic location, and good service from the hotel staff. This hotel consists of several floors, and there are elevator facilities available for easy access for visitors.
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Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Thank you very much for your positive review. We are delighted to hear that you were satisfied with your comfortable stay, excellent location, and the outstanding service from our staff. We hope that our elevator will provide all guests with a more comfortable stay. We will continue to strive to provide the best possible experience for you and other guests. We hope to have the opportunity to stay with us again in the future. Thank you, Hotel Manager.
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amelia a.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Comfortable hotel, strategic location
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Accommodation's Reply
02 Dec 2025
Dear AMelia, Thank you for taking the time to share your experience with us. We hope you will return to stay at POP! Hotel Kemang Jakarta again. Thank you, Hotel Manager.
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5,4
/10
Reviewed 3 week(s) ago
The hotel lobby was hot. The room wouldn't open, so I had to go back to the lobby. The AC was leaking, and there were cockroaches. The bathroom was dirty. The sheets and pillowcase were stained. I'll never stay here again. There was no hairdryer, and there was only one bar of soap.
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for taking the time to write a review. We greatly appreciate your comments and suggestions. We apologize for any inconvenience you may have experienced during your stay at our hotel. We sincerely apologize that the facilities and cleanliness of our room did not meet your expectations. We will address the air conditioning, bathroom cleanliness, bed linens, and other amenities as soon as possible and will make improvements to prevent this from happening again in the future. We apologize for any inconvenience caused by our lobby service. We are committed to improving our services to provide you with an even better guest experience in the future. We hope to provide you with even more satisfactory service if we have the opportunity to welcome you back. Thank you for your understanding and suggestions, they mean a lot to us. Best regards, Hotel Manager
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S***i
icon-Medical
Medical
icon-origin-TRAVELOKA
8,3
/10
Reviewed 3 week(s) ago
The place is comfortable, clean, culinary is close to the hotel
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Accommodation's Reply
29 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your feedback about your stay with us. We hope you will return to stay at POP! Hotel Kemang Jakarta again. Thank you, Hotel Manager.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5,7
/10
Reviewed 9 week(s) ago
1. The bedsheets had several blood stains, which appeared to have not been washed, especially since they were right in front of my face if I was in the room. 2. The bar of soap was only for the bathroom, there was none for the sink. 3. The bathroom smelled very bad, like the fishy/musty smell of a pet that never bathed, and even worse. 4. The AC remote didn't work (normally). 5. The price was too high for the condition of the room.
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Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay at our hotel. We sincerely appreciate your informing us about the condition of the bed sheets, bar soap, and the smell in the bathroom. We will promptly address this complaint with our housekeeping team to ensure that this kind of incident does not happen again in the future. Additionally, we will check the amenities in each room, including the soap in the sink, to ensure the comfort of all our guests. We thank you once again for your feedback and are committed to improving the quality of our services. We sincerely hope to provide you with an even better experience if you have the opportunity to stay with us again. Thank you, Hotel Manager
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h***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 9 week(s) ago
Friendly service, nice hotel, strategic location, clean, cute capsule-shaped bathroom, but unfortunately, it can't be closed tightly, so you can see outside when you shower. Breakfast was average, lacking variety. Overall, I enjoyed staying at POP Hotel.
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Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you very much for your review! We are so glad that you were impressed with our friendly service, convenient location and cleanliness of our hotel. We also appreciate your comments on the capsule bathroom design and breakfast options and will consider these areas for improvement. We will continue to strive to provide an even better experience for our guests. Thank you for choosing Hotel Pop and we look forward to welcoming you back soon. Regards, Hotel Manager
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S***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,2
/10
Reviewed 10 week(s) ago
The price is okay and good hotel
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Accommodation's Reply
22 Oct 2025
Dear Guest, Thank you for your review. We’re glad to hear that you found our hotel to be a good value. We appreciate your feedback and look forward to welcoming you again soon. Thank you, Hotel Manager
Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
All things are great. Kamsyaaa
2 people find it helpful
Accommodation's Reply
22 Oct 2025
Dear Guest, Thank you so much for your feedback. We are thrilled to hear that everything was great during your stay. Your satisfaction is our priority, and we truly appreciate your kind words. We look forward to welcoming you back in the future. Thank you, Hotel Manager
d***i
icon-origin-TRAVELOKA
9,7
/10
Reviewed 11 week(s) ago
friendly staff , make it comfortable
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Accommodation's Reply
07 Oct 2025
Dear Guest, Thank you for your comments regarding your experience with us. We will share your feedback with our staff, as it will serve as a valuable motivation to continue improving our hotel services. We hope to welcome you back to POP! Hotel Kemang Jakarta. Thank you, Hotel Manager.
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J***e
icon-origin-TRAVELOKA
5,0
/10
Reviewed 11 week(s) ago
The AC in my room wasn't cooling. I'd moved six rooms and been helped with room upgrades, but the rooms still weren't cooling and the AC didn't work. The sheets were dirty and had yellow stains. I wasn't given any compensation other than the room upgrade.
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Accommodation's Reply
22 Oct 2025
Dear Guest, Thank you for your valuable review. We apologize for the inconvenience caused by the air conditioning system malfunction and poor bed linen during your stay. We appreciate your valuable feedback, and we will immediately inspect the air conditioning and room cleanliness to prevent similar issues in the future. We also understand that, despite offering you a room upgrade, you did not receive the level of comfort you expected, and we sincerely apologize for this. We strive to provide a pleasant and comfortable experience for all our guests and will continue to strive to provide even better service in the future. Thank you again for your valuable feedback, and we will strive to provide even better service on your next visit. Thank you for your understanding. Sincerely, Hotel Management
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D***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 13 week(s) ago
Yes, it's great, even though the hotel seems poorly maintained, the lock often gets stuck.
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2 people find it helpful
Accommodation's Reply
23 Sep 2025
Dear Guest, Thank you for your review and feedback. We apologize for the inconvenience you experienced regarding the condition of the hotel and the lock issue. Your feedback is very valuable for us to make improvements going forward. We will follow up on this immediately to make your stay with us even more comfortable. We look forward to welcoming you back with even better service. Thank you, Hotel Manager.
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S***a
icon-origin-TRAVELOKA
9,1
/10
Reviewed 13 week(s) ago
The staff is friendly and helpful. The jet spray was broken, but it was immediately replaced without the hassle of changing rooms. The service is good. The AC is cool, and the parking lot is spacious.
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Accommodation's Reply
23 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to hear that you were satisfied with the service of our staff and the facilities provided. We also apologize for the inconvenience related to the jet spray, but are pleased to know that our team was able to provide a prompt and hassle-free solution. We will continue to strive to improve our service quality to ensure your stay is always enjoyable. See you on your next visit. Thank you, Hotel Manager
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 14 week(s) ago
Strategically located hotel, satisfied staying here, running water, cold AC, there is a coffee machine where whenever you are hungry, just brew and drink.
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Accommodation's Reply
16 Sep 2025
Dear Guest, Thank you for your wonderful review! We are delighted to know that you were satisfied with our facilities, from our strategic location, running water, cool air conditioning, and the availability of a coffee machine to accompany your relaxing time. We look forward to welcoming you back again in the future and providing you with an equally pleasant stay. Best regards, Hotel Manager
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 14 week(s) ago
So far, so good. It's comfortable, close to entertainment venues, and easy to find food when you're hungry at night. It's also easy to find breakfast if you don't have breakfast at the hotel. Nice.
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1 people find it helpful
Accommodation's Reply
16 Sep 2025
Dear Guest, Thank you for your positive review! We are delighted to hear that you had a comfortable stay and enjoyed our hotel's convenient location and easy access to dining and entertainment. We hope you had a pleasant overall experience. We look forward to welcoming you back again soon. Best regards, Hotel Manager
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Mochamad R. F.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 14 week(s) ago
The hotel staff is friendly and helpful.
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1 people find it helpful
Accommodation's Reply
16 Sep 2025
Dear Mochamad, Thank you for your positive review! We are delighted to hear that you were helped by the friendliness of our staff. Guest satisfaction is our priority, and comments like this encourage our team to continue providing the best service. We look forward to welcoming you back in the future. Best regards, Hotel Manager
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A***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 14 week(s) ago
The staff are friendly, you won't regret staying here.
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2 people find it helpful
Accommodation's Reply
16 Sep 2025
Dear Guest, Thank you very much for your wonderful review! We are very happy to hear that you were satisfied with our staff's service. Guest satisfaction and comfort are our top priority. We look forward to welcoming you back on your next visit. 😊. Best regards, Hotel Manager
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Number of reviews per page
20
40

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Lobby 4 POP! Hotel Kemang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews POP! Hotel Kemang

Traveloka (5.873)
Other sources (49)
8,2
Very Good
From 5.873 reviews
Provided by travelers on
Cleanliness

8,1

Room Comfort

8,0

Meal

7,7

Location

8,4

Service and Facilites

8,1

People often mention about POP! Hotel Kemang
All
Ambiance (50)
Bedroom (49)
Surroundings (48)
Bathroom (48)
Accessibility (46)
Distance to City Center (43)
Staff Friendliness (41)
Room Space (38)
Hotel Area (37)
Check-in/out Time (33)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews POP! Hotel Kemang

Number of reviews per page
20
40
Customer reviews
F***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 day(s) ago
Even though the hotel is good and strategic, it only wins because it's been neglected and not well maintained.
Translated by Google Icon
See original
Find this review helpful?
F***y
icon-Transit
Transit
icon-origin-TRAVELOKA
8,8
/10
Reviewed 1 week(s) ago
Strategic location, easy to find food around the hotel. Water dispensers are provided on each floor for refills, but hot water is only available on the second floor. Smoking rooms have no exhaust and the windows cannot be opened.
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Find this review helpful?
Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Thank you very much for your helpful review. We are delighted to hear that you appreciated the hotel's convenient location and easy access to nearby restaurants. We also appreciate your appreciation for the water dispensers we have provided on each floor. Regarding the issue of hot water only being available on the second floor, we will consider adding hot water to other floors for the convenience of all guests. We apologize for the inconvenience you experienced in the smoking room. We will take your feedback regarding the ventilation system into consideration to improve this facility for the comfort of all guests in the future. We hope to welcome you back again and provide you with an even better stay. Thank you for choosing us! Thank you, Hotel Manager.
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See original
F***y
icon-Transit
Transit
icon-origin-TRAVELOKA
8,5
/10
Reviewed 1 week(s) ago
Strategic location, many food stalls/cafes/restaurants around the hotel. If you choose a smoking room, the room does not have an exhaust, so you have to open the door to let the smoke out because the window cannot be opened. This condition makes the room very strong smell of cigarettes. It is recommended that the hotel provide an exhaust for smoking rooms.
Read More
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Find this review helpful?
Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Thank you for your valuable review. We are delighted to hear that you enjoyed our hotel's excellent location and the many dining options, cafes, and restaurants nearby. We apologize for any inconvenience you experienced with the smoking room. We greatly appreciate your suggestion regarding the need to install ventilation fans in the rooms. We will consider this immediately for the comfort of all our guests in the future. Thank you for choosing to stay with us, and we hope to provide you with an even better experience on your next stay. Thank you, Hotel Manager.
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B***g
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 1 week(s) ago
best option in Kemang area, clean.
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1 people find it helpful
Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Thank you for your positive review. We are delighted that you were satisfied with the cleanliness and excellent location of our hotel in the Kemang area. We are committed to maintaining the quality of our services and facilities to ensure all guests have the utmost comfort. We hope to welcome you back in the future for an even more memorable stay. Thank you for choosing our hotel. Thank you, Hotel Manager.
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 1 week(s) ago
Easy access, strategic location, and good service from the hotel staff. This hotel consists of several floors, and there are elevator facilities available for easy access for visitors.
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Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Thank you very much for your positive review. We are delighted to hear that you were satisfied with your comfortable stay, excellent location, and the outstanding service from our staff. We hope that our elevator will provide all guests with a more comfortable stay. We will continue to strive to provide the best possible experience for you and other guests. We hope to have the opportunity to stay with us again in the future. Thank you, Hotel Manager.
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amelia a.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Comfortable hotel, strategic location
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Accommodation's Reply
02 Dec 2025
Dear AMelia, Thank you for taking the time to share your experience with us. We hope you will return to stay at POP! Hotel Kemang Jakarta again. Thank you, Hotel Manager.
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5,4
/10
Reviewed 3 week(s) ago
The hotel lobby was hot. The room wouldn't open, so I had to go back to the lobby. The AC was leaking, and there were cockroaches. The bathroom was dirty. The sheets and pillowcase were stained. I'll never stay here again. There was no hairdryer, and there was only one bar of soap.
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for taking the time to write a review. We greatly appreciate your comments and suggestions. We apologize for any inconvenience you may have experienced during your stay at our hotel. We sincerely apologize that the facilities and cleanliness of our room did not meet your expectations. We will address the air conditioning, bathroom cleanliness, bed linens, and other amenities as soon as possible and will make improvements to prevent this from happening again in the future. We apologize for any inconvenience caused by our lobby service. We are committed to improving our services to provide you with an even better guest experience in the future. We hope to provide you with even more satisfactory service if we have the opportunity to welcome you back. Thank you for your understanding and suggestions, they mean a lot to us. Best regards, Hotel Manager
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S***i
icon-Medical
Medical
icon-origin-TRAVELOKA
8,3
/10
Reviewed 3 week(s) ago
The place is comfortable, clean, culinary is close to the hotel
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Accommodation's Reply
29 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your feedback about your stay with us. We hope you will return to stay at POP! Hotel Kemang Jakarta again. Thank you, Hotel Manager.
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Verified Traveler
icon-Staycation
Staycation
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5,7
/10
Reviewed 9 week(s) ago
1. The bedsheets had several blood stains, which appeared to have not been washed, especially since they were right in front of my face if I was in the room. 2. The bar of soap was only for the bathroom, there was none for the sink. 3. The bathroom smelled very bad, like the fishy/musty smell of a pet that never bathed, and even worse. 4. The AC remote didn't work (normally). 5. The price was too high for the condition of the room.
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Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay at our hotel. We sincerely appreciate your informing us about the condition of the bed sheets, bar soap, and the smell in the bathroom. We will promptly address this complaint with our housekeeping team to ensure that this kind of incident does not happen again in the future. Additionally, we will check the amenities in each room, including the soap in the sink, to ensure the comfort of all our guests. We thank you once again for your feedback and are committed to improving the quality of our services. We sincerely hope to provide you with an even better experience if you have the opportunity to stay with us again. Thank you, Hotel Manager
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h***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 9 week(s) ago
Friendly service, nice hotel, strategic location, clean, cute capsule-shaped bathroom, but unfortunately, it can't be closed tightly, so you can see outside when you shower. Breakfast was average, lacking variety. Overall, I enjoyed staying at POP Hotel.
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Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you very much for your review! We are so glad that you were impressed with our friendly service, convenient location and cleanliness of our hotel. We also appreciate your comments on the capsule bathroom design and breakfast options and will consider these areas for improvement. We will continue to strive to provide an even better experience for our guests. Thank you for choosing Hotel Pop and we look forward to welcoming you back soon. Regards, Hotel Manager
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S***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,2
/10
Reviewed 10 week(s) ago
The price is okay and good hotel
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Accommodation's Reply
22 Oct 2025
Dear Guest, Thank you for your review. We’re glad to hear that you found our hotel to be a good value. We appreciate your feedback and look forward to welcoming you again soon. Thank you, Hotel Manager
Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
All things are great. Kamsyaaa
2 people find it helpful
Accommodation's Reply
22 Oct 2025
Dear Guest, Thank you so much for your feedback. We are thrilled to hear that everything was great during your stay. Your satisfaction is our priority, and we truly appreciate your kind words. We look forward to welcoming you back in the future. Thank you, Hotel Manager
d***i
icon-origin-TRAVELOKA
9,7
/10
Reviewed 11 week(s) ago
friendly staff , make it comfortable
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Accommodation's Reply
07 Oct 2025
Dear Guest, Thank you for your comments regarding your experience with us. We will share your feedback with our staff, as it will serve as a valuable motivation to continue improving our hotel services. We hope to welcome you back to POP! Hotel Kemang Jakarta. Thank you, Hotel Manager.
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J***e
icon-origin-TRAVELOKA
5,0
/10
Reviewed 11 week(s) ago
The AC in my room wasn't cooling. I'd moved six rooms and been helped with room upgrades, but the rooms still weren't cooling and the AC didn't work. The sheets were dirty and had yellow stains. I wasn't given any compensation other than the room upgrade.
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Accommodation's Reply
22 Oct 2025
Dear Guest, Thank you for your valuable review. We apologize for the inconvenience caused by the air conditioning system malfunction and poor bed linen during your stay. We appreciate your valuable feedback, and we will immediately inspect the air conditioning and room cleanliness to prevent similar issues in the future. We also understand that, despite offering you a room upgrade, you did not receive the level of comfort you expected, and we sincerely apologize for this. We strive to provide a pleasant and comfortable experience for all our guests and will continue to strive to provide even better service in the future. Thank you again for your valuable feedback, and we will strive to provide even better service on your next visit. Thank you for your understanding. Sincerely, Hotel Management
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D***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 13 week(s) ago
Yes, it's great, even though the hotel seems poorly maintained, the lock often gets stuck.
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2 people find it helpful
Accommodation's Reply
23 Sep 2025
Dear Guest, Thank you for your review and feedback. We apologize for the inconvenience you experienced regarding the condition of the hotel and the lock issue. Your feedback is very valuable for us to make improvements going forward. We will follow up on this immediately to make your stay with us even more comfortable. We look forward to welcoming you back with even better service. Thank you, Hotel Manager.
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S***a
icon-origin-TRAVELOKA
9,1
/10
Reviewed 13 week(s) ago
The staff is friendly and helpful. The jet spray was broken, but it was immediately replaced without the hassle of changing rooms. The service is good. The AC is cool, and the parking lot is spacious.
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Accommodation's Reply
23 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to hear that you were satisfied with the service of our staff and the facilities provided. We also apologize for the inconvenience related to the jet spray, but are pleased to know that our team was able to provide a prompt and hassle-free solution. We will continue to strive to improve our service quality to ensure your stay is always enjoyable. See you on your next visit. Thank you, Hotel Manager
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 14 week(s) ago
Strategically located hotel, satisfied staying here, running water, cold AC, there is a coffee machine where whenever you are hungry, just brew and drink.
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Accommodation's Reply
16 Sep 2025
Dear Guest, Thank you for your wonderful review! We are delighted to know that you were satisfied with our facilities, from our strategic location, running water, cool air conditioning, and the availability of a coffee machine to accompany your relaxing time. We look forward to welcoming you back again in the future and providing you with an equally pleasant stay. Best regards, Hotel Manager
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 14 week(s) ago
So far, so good. It's comfortable, close to entertainment venues, and easy to find food when you're hungry at night. It's also easy to find breakfast if you don't have breakfast at the hotel. Nice.
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1 people find it helpful
Accommodation's Reply
16 Sep 2025
Dear Guest, Thank you for your positive review! We are delighted to hear that you had a comfortable stay and enjoyed our hotel's convenient location and easy access to dining and entertainment. We hope you had a pleasant overall experience. We look forward to welcoming you back again soon. Best regards, Hotel Manager
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Mochamad R. F.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 14 week(s) ago
The hotel staff is friendly and helpful.
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1 people find it helpful
Accommodation's Reply
16 Sep 2025
Dear Mochamad, Thank you for your positive review! We are delighted to hear that you were helped by the friendliness of our staff. Guest satisfaction is our priority, and comments like this encourage our team to continue providing the best service. We look forward to welcoming you back in the future. Best regards, Hotel Manager
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A***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 14 week(s) ago
The staff are friendly, you won't regret staying here.
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2 people find it helpful
Accommodation's Reply
16 Sep 2025
Dear Guest, Thank you very much for your wonderful review! We are very happy to hear that you were satisfied with our staff's service. Guest satisfaction and comfort are our top priority. We look forward to welcoming you back on your next visit. 😊. Best regards, Hotel Manager
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