Raffles Jakarta

I stayed here on January 2022. Health protocols are carried out properly such as temperature checks and security checks before entering the lobby, hand sanitizers at several points, health kits, restrictions on swimming pool visitors with the advance reservation method. The hotel lobby looks luxurious and artistic. In the lobby there is also a bar (The Writer's Bar), a prayer room, toilets, and a reception desk. All hotel staff did good service and friendly. The check in and check out process is fast. Nice welcome drink. Spacious room, divided into 4 segments/sections: wardrobe, living room, bed, and bathroom. Large wardrobe plus mirror. Living room with a sofa, TV, work desk with complete plugs, the bed and living room are separated by a large sliding door. The bedroom has a large size bed, there is another TV here, with a beautiful city view. The bathroom is spacious, I like the bathtub design which has an artistic and warm impression. Amenities are very complete starting from bathfoam, bar soap, liquid soap, shampoo, conditioner, toothpaste, toothbrush, mouthwash, comb, sewing kit, hairdryer, and many more. The bathroom is equipped with a large mirror and double sink, Beautiful shower, and a state-of-the-art toilet. This bathroom also connected to the foyer and wardrobe. There are many other facilities at this hotel, ranging from a large swimming pool with a beautiful design, whirlpool, pool bar, jogging track and spacious garden, gym, spa, and others. I tried the Singapore Sling at Navina Bar, recommended for enjoying breezy poolside. Breakfast is at the Arts Cafe. The interior of the restaurant is beautiful, various choice of food and drink. All the food and drinks here are delicious. If you eat here I recommend the beef soup, it tastes the best. The hotel also has direct access to Lotte Shopping Avenue. My suggestion for this hotel is maybe the room window shroud can be made automatically with a button, free pressing or laundry service for 1 or 2 pieces of clothes, free shuttle to the mall or tourist attractions. And in my opinion, when I first arrived, I was not greeted well by the front staff (the one with white suit), they not greet me, not help me to carry goods to security check, nor they offer a help to do so. Also security at xray check tended to be a bit indifferent. Maybe this is a simple thing but it would be even better if the service could be improved considering this is a high class hotel in Jakarta. But overall I really enjoyed my stay here and will recommend this hotel👍🏻

Luxurious Hotel with 5 stars quality! They prepared a small birthday decoration as requested, with a complimentary cake. However as a suite guest I got no access to the Hotel Lounge (Raffles Club), the hotel staff told me that the Lounge is for member only. Overall I had a pleasant stay. Great service, great hospitality

The front desk was super friendly, the staffs were most welcoming, overall great services and accommodation.

Had the best staycation to date! End-to-end seamless stay, even before arriving at the hotel as you are able to “order” things to make your stay more comfortable, e.g. neck pillow support, HDMI cable, prayer mat, etc. They gave me 10AM check-in and 3PM check-out. Also upgrading me to a garden view room. No flaw in the room. Butler service was superb as I was offered fruit platter. Breakfast service is limited buffet menu on the spot but you are free to order the a la carte menu by scanning a QR code. You can opt to have in-room dining breakfast as well, free of charge. Social distancing is clearly being followed even they provide you a complete hygiene set containing mask, hand sanitizer, wet tissue, and gloves! Wonderful hospitality as well by all the staffs. Shout out to Mbak Etha! Definitely will be staying at this hotel again in the future.

This is really superb hotel in town. All are perfects, the room, food, and the most important thing is the hospitality of all the staffs. Highly recommended for family staycations. I’ll definitely will be back here again and again