Sheraton Surabaya Hotel and Towers

Hotels
8,8
/10

Very Good

3.483 reviews

What Guests Say About Their Stay

Staff Friendliness (52)
Room Space (52)
Bedroom (50)
Surroundings (47)
Sandra
10,0
/ 10
Good service, fast and friendly check in, good food and friendly restaurant staffs, the room is clean and spacious. Bed is comfortable.
Tasya S. A.
9,7
/ 10
Hospitality is great, the location itself is very strategic which is inside Tunjungan Plaza mall, very convenient!
Hidayati Ashari
8,5
/ 10
Great hospitality. Great room.
Yulius A.
10,0
/ 10
Fabulous!! Friendly staff, great rooms.
Irianto G.
10,0
/ 10
Excellent hotel, room is clean, full of amenities, location is very strategic.
In the Area
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Jalan Embong Malang 25-31, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Sheraton Surabaya Hotel and Towers is a hotel in a good neighborhood, which is located at Tegalsari. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Jalan Embong Malang 25-31, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261
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Discover More About Sheraton Surabaya Hotel and Towers

About Sheraton Surabaya Hotel and Towers

Located in the heart of East Java, the

Sheraton Surabaya Hotel and Towers

is a luxurious haven that combines modern elegance with traditional Indonesian hospitality. This five-star hotel is not just a place to stay; it’s an experience that caters to both leisure and business travelers. With its strategic location, guests can easily access the city’s vibrant culture, shopping districts, and historical landmarks.

The hotel boasts 348 well-appointed rooms and suites, each designed with comfort and style in mind. Guests can enjoy stunning views of the city skyline or the lush gardens surrounding the property. The rooms are equipped with modern amenities, including high-speed internet, flat-screen TVs, and plush bedding, ensuring a restful stay.

One of the standout features of the Sheraton Surabaya is its commitment to providing exceptional service. The staff is known for their warm hospitality, always ready to assist with any request. Whether you need recommendations for local attractions or assistance with your luggage, the team is dedicated to making your stay as enjoyable as possible.

For those traveling for business, the hotel offers extensive meeting and event facilities. With several versatile meeting rooms and a grand ballroom, it’s an ideal venue for conferences, weddings, and corporate events. The hotel’s business center is equipped with the latest technology, ensuring that all your professional needs are met.

Dining at the Sheraton Surabaya is a culinary journey. The hotel features several restaurants and bars, each offering a unique dining experience. From authentic Indonesian cuisine to international dishes, there’s something to satisfy every palate. Guests can unwind at the lounge with a refreshing cocktail or enjoy a sumptuous buffet breakfast to start their day.

In addition to its luxurious accommodations and dining options, the Sheraton Surabaya Hotel and Towers also offers a range of recreational facilities. Guests can take a dip in the outdoor swimming pool, relax at the spa, or work out at the fitness center. The hotel’s serene atmosphere makes it a perfect retreat after a day of exploring the bustling city.

Why You Should Stay at Sheraton Surabaya Hotel and Towers

Choosing to stay at the Sheraton Surabaya Hotel and Towers means immersing yourself in a blend of luxury and convenience. The hotel’s prime location allows easy access to major attractions, shopping centers, and cultural sites. Whether you’re in town for business or leisure, the hotel provides a perfect base for your adventures.

Moreover, the hotel’s commitment to guest satisfaction is evident in every aspect of your stay. From the moment you check in, you’ll be greeted with a smile and treated like royalty. The range of facilities available ensures that you have everything you need for a comfortable and enjoyable stay.

Best Time to Stay at Sheraton Surabaya Hotel and Towers

The best time to visit Surabaya is during the dry season, which typically runs from April to October. During these months, the weather is pleasant, making it ideal for exploring the city and its surroundings. Additionally, this period coincides with various local festivals and events, providing a unique cultural experience for visitors.

However, if you prefer fewer crowds and more competitive rates, consider visiting during the shoulder seasons of March and November. You’ll still enjoy good weather and have the opportunity to explore the city at a more leisurely pace.

Transportation and Accessibility

Access to the Airport

The Sheraton Surabaya Hotel and Towers is conveniently located approximately 20 kilometers from Juanda International Airport (SUB). The journey from the airport to the hotel typically takes around 30 minutes by car, depending on traffic conditions. The hotel offers airport transfer services, making it easy for guests to arrive and depart without hassle.

Public Transportation

Surabaya has a well-connected public transportation system, including buses and taxis. The hotel is situated near major bus routes, allowing guests to explore the city easily. For a more local experience, consider using the traditional “angkot” (minibus) to navigate through the bustling streets. Taxis and ride-sharing services are also readily available for those who prefer a more direct mode of transport.

Unique Facilities at Sheraton Surabaya Hotel and Towers

1. Outdoor Swimming Pool

The outdoor swimming pool at Sheraton Surabaya is a perfect spot to unwind after a long day of exploring. Surrounded by lush gardens, it offers a serene atmosphere for relaxation. Guests can enjoy a refreshing swim or lounge by the poolside with a good book.

2. Spa and Wellness Center

Indulge in a rejuvenating experience at the hotel’s spa, where a range of treatments and therapies are available. From traditional Indonesian massages to modern wellness therapies, the spa is designed to pamper guests and promote relaxation.

3. Fitness Center

For fitness enthusiasts, the hotel features a well-equipped fitness center. Guests can maintain their workout routine with state-of-the-art equipment, ensuring they stay active during their stay.

Nearby Attractions at Sheraton Surabaya Hotel and Towers

1. Tugu Pahlawan (Heroes Monument)

Located just 3 kilometers from the hotel, Tugu Pahlawan is a significant landmark in Surabaya. This monument commemorates the heroes of the Indonesian struggle for independence. Visitors can explore the surrounding park and learn about the history of the city.

2. Surabaya Zoo

Approximately 5 kilometers from the hotel, Surabaya Zoo is one of the oldest zoos in Southeast Asia. Home to a variety of animals, including endangered species, the zoo offers a fun and educational experience for families and animal lovers alike.

3. House of Sampoerna

Just 4 kilometers away, the House of Sampoerna is a museum and cigarette factory that showcases the history of Indonesia’s clove cigarette industry. Visitors can take guided tours to learn about the production process and the cultural significance of this local product.

4. Surabaya Grand Mosque

Located about 6 kilometers from the hotel, the Surabaya Grand Mosque is one of the largest mosques in Indonesia. Its stunning architecture and serene atmosphere make it a must-visit for those interested in cultural and religious sites.

5. Ciputra Waterpark

For a fun-filled day, head to Ciputra Waterpark, located approximately 10 kilometers from the hotel. This water park features a variety of slides, pools, and attractions suitable for all ages, making it a great destination for families.

6. Kenjeran Beach

About 12 kilometers from the hotel, Kenjeran Beach offers a relaxing escape from the city. Visitors can enjoy the beautiful coastline, indulge in local seafood, and take part in various water sports activities.

7. Surabaya Plaza Shopping Mall

Just 2 kilometers away, Surabaya Plaza is a popular shopping destination featuring a wide range of local and international brands. Whether you’re looking for souvenirs or the latest fashion trends, this mall has it all.

8. Monumen Kapal Selam (Submarine Monument)

Located around 3 kilometers from the hotel, the Submarine Monument is a unique attraction that showcases a retired submarine. Visitors can explore the submarine and learn about its history and significance in Indonesia’s naval operations.

9. Jembatan Merah (Red Bridge)

Approximately 4 kilometers from the hotel, Jembatan Merah is an iconic bridge that holds historical importance in Surabaya. It’s a great spot for photography and offers a glimpse into the city’s past.

10. Pasar Atom Mall

Located about 5 kilometers from the hotel, Pasar Atom Mall is a bustling marketplace where visitors can shop for local products, clothing, and souvenirs. It’s a great place to experience the local culture and find unique items to take home.

Tips and Tricks for Staying at Sheraton Surabaya Hotel and Towers

Tips During Your Stay

To make the most of your stay at Sheraton Surabaya, consider these tips: always check for special promotions or packages that the hotel may offer. These can include discounts on dining or spa services. Additionally, don’t hesitate to ask the concierge for recommendations on local attractions and dining options.

Tips for Enjoying Hotel Facilities

Take advantage of the hotel’s facilities by scheduling some time for relaxation at the spa or a workout at the fitness center. If you’re traveling with family, be sure to check out the family-friendly amenities available, such as the kids’ pool and recreational activities.

Why Book Sheraton Surabaya Hotel and Towers on Traveloka

Extensive Accommodation Options

When you book through Traveloka, you gain access to a wide range of accommodation options, from budget-friendly hotels to luxurious resorts. This flexibility allows you to choose the perfect stay that fits your needs and preferences.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This feature allows you to save even more with the PayLater option, making your travel planning hassle-free.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. This program enhances your travel experience and provides additional savings on future bookings.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at various accommodations. This transparency helps you make informed decisions based on real experiences, ensuring that you choose the best option for your stay.

With all these advantages, there’s no reason not to choose the Sheraton Surabaya Hotel and Towers for your next visit to East Java. Booking hotel now via Traveloka and enjoy an unforgettable holiday experience!

All facilities in Sheraton Surabaya Hotel and Towers

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Others

Things to Do

  • Outdoor pool
  • Garden
  • Shops
  • Shops
  • Beach umbrella
  • Barbecue
  • Spa
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Tours
  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Ballroom
  • Swimming pool
  • Smoking area
  • Terrace
  • Parking

Business Facilities

  • Conference center
  • Business center
  • Meeting facilities
  • Conference room
  • Conference rooms
  • Computer station

Public Facilities

  • Others
  • Coffee shop
  • Elevator
  • Restaurant
  • Safety deposit box

Family-friendly Facilities

  • Toys
  • Children games
  • Children pool

Food and Drinks

  • Bar
  • Breakfast
  • Snack bar

Sports and Recreations

  • Outdoor tennis court
  • Fitness center
  • Tennis court

Transportation

  • Limo or town car service
  • Valet parking (surcharge)

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Sheraton Surabaya Hotel and Towers

Important Note
  • Fee for buffet breakfast: approximately IDR 340000 per person
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 786500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Minimum Spring Break check-in age is 19 years old
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 19

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Sheraton Surabaya Hotel and Towers
348
Number of floors in Sheraton Surabaya Hotel and Towers
28
Another facilities in Sheraton Surabaya Hotel and Towers
Outdoor pool, Garden, Shops, Shops, Beach umbrella

Frequently asked question in Sheraton Surabaya Hotel and Towers

What are available facilities at Sheraton Surabaya Hotel and Towers?
There are top facilites at Sheraton Surabaya Hotel and Towers such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sheraton Surabaya Hotel and Towers?
The standard check-in time at Sheraton Surabaya Hotel and Towers is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Sheraton Surabaya Hotel and Towers provide breakfast?
Yes, Sheraton Surabaya Hotel and Towers provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Sheraton Surabaya Hotel and Towers

8,8
Very Good

From 3.483 reviews

Provided by travelers on
Cleanliness

9,1

Room Comfort

9,0

Meal

8,9

Location

9,2

Service and Facilites

9,0

People often mention about Sheraton Surabaya Hotel and Towers
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Staff Friendliness (31)
Room Space (31)
Ambiance (29)
Bathroom (29)
Bedroom (28)
Hotel Area (28)
Distance to City Center (27)
Surroundings (27)
Accessibility (25)
Taste (25)
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Traveler Reviews Sheraton Surabaya Hotel and Towers

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40
Customer reviews
I***e
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Transit
icon-origin-TRAVELOKA

10,0

/10

Reviewed 2 week(s) ago

The staff is absolutely super duper friendly... the place is clean, there was just a small problem in the bathroom but it was immediately cleaned by the staff. The pool is very kid friendly so you can really relax by the pool. The food has a lot of variations and is all delicious. My child even said he wants to stay at the Sheraton again, Mom... thank you all.
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T***u
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Staycation
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8,5

/10

Reviewed 2 week(s) ago

Every time I go to Surabaya, I always try to stay at the Sheraton because everything is here.
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D***n
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9,7

/10

Reviewed 3 week(s) ago

The apartment is not very clean, the interior design is old.
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F***y
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Staycation
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10,0

/10

Reviewed 3 week(s) ago

The hotel staff are all friendly "the best", everything is done quickly. Definitely come back here, but please read the additional notes for guest reservations ☺️
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H***y
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8,5

/10

Reviewed 3 week(s) ago

Good service and very satisfying, clean, fragrant rooms, friendly and polite staff
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G***h
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8,4

/10

Reviewed 4 week(s) ago

I'm a bit disappointed that there are no more Jacuzzi facilities here. Even though the price keeps going up.
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1 people find it helpful

A***a
icon-Business
Business
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8,2

/10

Reviewed 4 week(s) ago

Hopefully the parking service can be much better.
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1 people find it helpful

Njoo P. L.
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Staycation
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10,0

/10

Reviewed 8 week(s) ago

The hotel atmosphere is very comfortable and close to the mall
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A***i
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Business
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10,0

/10

Reviewed 8 week(s) ago

Friendly Front Office, Nice Room Nice Gym Nice Kawi Lounge and Nice swimming pool. Very recomended

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P***i
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Leisure
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10,0

/10

Reviewed 9 week(s) ago

comfortable place, staff and workers are very kind and helpful, delicious food, excellent service. I really like staying there, the location is strategic and it's close to everywhere
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P***i
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Business
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10,0

/10

Reviewed 9 week(s) ago

comfortable place, staff and workers are very kind and helpful, delicious food, excellent service. I really like staying there, the location is strategic and it's close to everywhere
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1 people find it helpful

G***t
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9,7

/10

Reviewed 9 week(s) ago

like it because it is close to TP & strategic
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Ira L. D.
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9,7

/10

Reviewed 9 week(s) ago

All the best sheraton hotel 😁❤️👍

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Yudi W.
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8,5

/10

Reviewed 9 week(s) ago

maintain friendliness and cleanliness
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s***h
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Leisure
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9,1

/10

Reviewed 10 week(s) ago

Strategic location, friendly service, friendly receptionist, many places to eat, only check in time is 3 and check out time is exactly 12 no late check out even though at that time there was still unfinished business. For other things it's good
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1 people find it helpful

A***s
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10,0

/10

Reviewed 11 week(s) ago

The staff is very friendly and comfortable room

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B***i
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Staycation
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9,1

/10

Reviewed 12 week(s) ago

The staff is friendly, the rooms are big and clean, the breakfast has lots of variety and is quite tasty, the location is strategic, close to the city.
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N***i
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10,0

/10

Reviewed 13 week(s) ago

The staff is very friendly, the room is clean and comfortable and the breakfast is complete and delicious. Recommended to go there again next time.
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2 people find it helpful

P***i
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Business
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10,0

/10

Reviewed 14 week(s) ago

comfortable, calm atmosphere, friendly service, delicious food, no regrets and the price is also right. access everywhere is close, no hassle looking for a place to hang out
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1 people find it helpful

Evy C.
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Staycation
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10,0

/10

Reviewed 14 week(s) ago

If it's here, there's no need to ask again. It's very comfortable. I've been here many times.
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Others 4 Sheraton Surabaya Hotel and Towers

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.