Swiss-Belhotel Maleosan Manado

Very good and recommended. Happy days.

Tempatnya cozy banget, nyaman dan bersih. Makanannya pun enak semua. Akses kemana pun gampang, ga perlu repot untuk jalan bersama keluarga, teman maupun pasangan. Enak juga di jadikan buat tempat healing. Ngga nyesal nginap disini selama 2 malam. Next pasti kesini lagi.

Staff dan security buruk tidak punya attitude, makanan pagi yg menjijikan rasa hambar kualitas hotel melati.

Thanks for excellent service for me and my sister. Early check in and room upgrade very helpful. Good hospitality, we always stay at swissbell maleosan manado if we travel to Manado. This is our 5 times stay here. And always nice, hope we will back to Manado soon.

1. Readiness: terrible. When we arrived at the hotel to check-in, the room is not ready. They said we order single bed room when it clearly said twin! We have to wait for about 30-40 minutes because they claimed that they don't have the non-smoking room ready even though the order was made and paid on Nov 29, (2 weeks before). They offer a single bed which was not match our order (to have twin beds). 2. Honesty from the staff: negative. After a long-wait they finally said the room's ready (301). It took time because they said that they need to separate the bed (?), whatever that means. When we enter the room, the smell of cigarettes was so strong and there's an ashtray in the room. However, when I meet the lady receptionist in the lobby to confirm whether it's really a non-smoking room, she said "yes, it's a non-smoking room". Few moments later I went down to lobby and asked to the other receptionist, and he didn't answer my question whether it's really a non-smoking room. That silent actually tells a lot! If only they just admitted that they are wrong and try to give solution, we would've been accepting it, but she must not lie. This act of deception is strongly violated our trust to this hotel. We rejected their offer for a "room treatment" because cigarettes smoke can't be eliminated. However we ended up being forced to accept that room by saying it's a non-smoking room. Just additional comment from past experience in other hotel, standard practice for this kind of issues is that the to offer an upgrade, but it was not. We hinted that to the receptionist but no reaction nor explanation (like perhaps they're fully booked etc.). Please check this booking in 301 in Dec 15 2022. Update: upon my request on the first night to the male receptionist, they finally moved us to the correct room for the 2nd night. They delivered a complementary item (cake) when we moved to the new room but no message, just a "welcome to SBMD", so we don't know whether it's a welcoming (but not on the 1st day/arrival) or apologies. Hopefully this incident can be a lesson-learned by the management to train their staff better and rebuke the one who violated the values of hospitality and trust.

A doorman was being too nice to me! 😡.

Very good service. I asked for a change room because I want I bath tub and they responded immediately and luckily it was available. The toom is nice and comfortable. I would definitely come back. I have stayed with them before and their service is maintained well. Keep up the good work Team. Too bad I have no picture taken when I stayed there.