The Alana Hotel and Convention Center - Solo by ASTON

Staffs in this property are screened for COVID-19 regularly.
8,6
/10

Very Good

6.382 reviews

What Guests Say About Their Stay

Staff Friendliness (58)
Room Space (54)
Bedroom (51)
Hotel Area (47)
Brigitta R. R.
8,5
/ 10
Always be my favorite hotel in Solo. Completed with various breakfast, facilities, friendly and helpful staff. Will come back to spend our special moment here, again and again! Thanks the Alana Solo ♥️♥️
Ten T.
9,4
/ 10
Room very clean and spacious. All the staff is very friendly and helpful. The bed is large enough even I got the single bed. Very recommended Hotel for stay and the price is affoedable too.
Indah L.
9,4
/ 10
The receptionist did an excellent service, nice room with good amenities (except I couldn't find the comb while I needed it), breakfast was OK but I think the restaurant needs more staffs to serve guests in its rush hour since due to covid situation, guests are not allowed to pick our own foods or beverages. Overall, thank you Alana.
Hadiyana Arief Hafiz
9,1
/ 10
Room is spacious, AC and hot water work well, but the bathroom was a bit smelly. The breakfast menu is various, they don't use the "don't disturb", "clean the room" card at door but replace them with the light button. I was pretty impressed because it minimized the paper usage. The swimming pool is clean, they provide clean towels for swimming so you don't have to bring towels from your room. Overall, this hotel is recommended
Aulia S.
10,0
/ 10
Alana is a hotel that I have the best first impression of, so everywhere I go, if there's Alana in town, I'll book it without thinking twice. That's how much I value Alana's service!
In the Area
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Jalan Adi Sucipto, Colomadu, Karanganyar, Colomadu, Solo, Jawa Tengah, Indonesia, 57174

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named The Alana Hotel and Convention Center - Solo by Aston The Alana Hotel and Convention Center - Solo by ASTON is a hotel in a good neighborhood, which is located at Colomadu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Alana Hotel and Convention Center - Solo by ASTON

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Jalan Adi Sucipto, Colomadu, Karanganyar, Colomadu, Solo, Jawa Tengah, Indonesia, 57174
Lobby The Alana Hotel and Convention Center - Solo by ASTON
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Discover More About The Alana Hotel and Convention Center - Solo by ASTON

About The Alana Hotel and Convention Center - Solo by ASTON

Nestled in the heart of Central Java, The Alana Hotel and Convention Center - Solo by ASTON is a premier destination for both leisure and business travelers. This luxurious hotel combines modern amenities with traditional Indonesian hospitality, making it a perfect choice for anyone looking to explore the vibrant culture of Solo while enjoying top-notch accommodations. The hotel features a stunning architectural design that reflects the rich heritage of the region, providing guests with a unique experience that is both comfortable and culturally immersive.

With a variety of room options, from deluxe rooms to spacious suites, The Alana Hotel caters to the needs of every traveler. Each room is thoughtfully designed with contemporary furnishings, ensuring a relaxing atmosphere. Guests can enjoy amenities such as complimentary Wi-Fi, flat-screen TVs, and minibars, all while taking in breathtaking views of the surrounding landscape.

One of the standout features of The Alana Hotel is its extensive convention center, which is ideal for hosting corporate events, weddings, and other special occasions. The convention center is equipped with state-of-the-art facilities, including audio-visual equipment and flexible meeting spaces that can accommodate various group sizes. The dedicated staff is always on hand to assist with event planning, ensuring that every detail is taken care of.

In addition to its impressive accommodations and event spaces, The Alana Hotel also offers a range of dining options. Guests can indulge in delicious local and international cuisine at the hotel's restaurant, which prides itself on using fresh, locally sourced ingredients. For those looking to unwind, the hotel features a relaxing spa and wellness center, where guests can enjoy rejuvenating treatments and therapies.

Whether you're visiting Solo for business or pleasure, The Alana Hotel and Convention Center - Solo by ASTON provides an exceptional experience that combines comfort, convenience, and cultural richness. With its strategic location, guests have easy access to the city's main attractions, making it an ideal base for exploring the beauty of Central Java.

Why You Should Stay at The Alana Hotel and Convention Center - Solo by ASTON

Choosing The Alana Hotel and Convention Center - Solo by ASTON for your stay in Central Java comes with numerous advantages. First and foremost, the hotel’s commitment to exceptional service ensures that every guest feels valued and well taken care of. The friendly staff is always ready to assist with any requests, making your stay as comfortable as possible.

Moreover, the hotel’s strategic location allows easy access to various attractions in Solo, including historical sites, shopping centers, and cultural landmarks. This makes it a perfect choice for travelers who want to immerse themselves in the local culture while enjoying the comforts of a modern hotel.

Additionally, the hotel offers a range of facilities that cater to both leisure and business travelers. From a well-equipped fitness center to a relaxing spa, guests can unwind and recharge after a day of exploring or meetings. The on-site dining options also provide a delightful culinary experience, allowing guests to savor the flavors of Indonesia without leaving the hotel.

Best Time to Stay at The Alana Hotel and Convention Center - Solo by ASTON

The best time to visit The Alana Hotel and Convention Center - Solo by ASTON is during the dry season, which typically runs from April to October. During these months, the weather is generally pleasant, making it ideal for outdoor activities and sightseeing. The city comes alive with various cultural festivals and events, providing guests with a unique opportunity to experience the local traditions and festivities.

However, if you prefer a quieter experience, consider visiting during the shoulder months of March and November. These months often see fewer tourists, allowing for a more relaxed atmosphere while still enjoying favorable weather conditions. Regardless of when you choose to visit, The Alana Hotel ensures a memorable stay with its exceptional service and amenities.

Transportation and Accessibility

Access to the Airport

The Alana Hotel and Convention Center - Solo by ASTON is conveniently located approximately 15 kilometers from Adi Soemarmo International Airport (SOC). The hotel offers airport transfer services, making it easy for guests to reach their destination without any hassle. The journey typically takes around 30 minutes by car, depending on traffic conditions. For those who prefer to use public transportation, taxis and ride-sharing services are readily available at the airport.

Public Transportation

Getting around Solo is quite convenient, thanks to the city's well-established public transportation system. The hotel is situated near several bus stops, allowing guests to easily access various parts of the city. Additionally, traditional transportation options such as becak (rickshaws) and ojek (motorcycle taxis) are widely available, providing a unique and local way to explore the area. For those who prefer more flexibility, car rentals are also an option, allowing guests to discover the beauty of Central Java at their own pace.

Unique Facilities at The Alana Hotel and Convention Center - Solo by ASTON

1. State-of-the-Art Convention Center

The Alana Hotel boasts a modern convention center equipped with the latest technology, making it an ideal venue for conferences, seminars, and weddings. The flexible meeting spaces can accommodate various group sizes, ensuring that every event is a success.

2. Relaxing Spa and Wellness Center

Guests can indulge in a range of rejuvenating treatments at the hotel's spa and wellness center. From traditional Indonesian massages to modern therapies, the spa offers a tranquil escape for those looking to unwind and recharge.

3. Rooftop Pool with Stunning Views

The hotel's rooftop pool provides a perfect spot to relax while enjoying panoramic views of Solo. Guests can take a refreshing dip or lounge by the poolside, soaking up the sun in a serene environment.

Nearby Attractions at The Alana Hotel and Convention Center - Solo by ASTON

1. Keraton Surakarta (Surakarta Palace)

Located just 5 kilometers from The Alana Hotel, Keraton Surakarta is a must-visit for anyone interested in Javanese culture and history. This royal palace, built in the 18th century, showcases stunning architecture and offers guided tours that provide insight into the traditions of the Sultanate. Visitors can explore the beautiful gardens, museums, and art galleries within the palace grounds.

2. Pasar Klewer (Klewer Market)

Approximately 6 kilometers from the hotel, Pasar Klewer is the largest batik market in Solo. Here, visitors can shop for a wide variety of batik fabrics, clothing, and souvenirs. The vibrant atmosphere and friendly vendors make it a great place to experience local culture and pick up unique gifts.

3. Taman Balekambang (Balekambang Park)

Just 4 kilometers away, Taman Balekambang is a beautiful park that features lush gardens, a serene lake, and traditional Javanese architecture. It’s an ideal spot for a leisurely stroll, picnicking, or simply enjoying the natural beauty of the area. The park also hosts various cultural events and performances throughout the year.

4. Museum Batik Danar Hadi

Located about 5 kilometers from the hotel, this museum is dedicated to the art of batik, a traditional Indonesian fabric dyeing technique. Visitors can learn about the history of batik, see intricate designs, and even participate in workshops to create their own batik pieces.

5. Candi Cetho (Cetho Temple)

Approximately 30 kilometers from The Alana Hotel, Candi Cetho is a stunning Hindu temple located on the slopes of Mount Lawu. The temple is known for its unique architecture and beautiful surroundings, making it a popular spot for both tourists and locals. The journey to the temple offers breathtaking views of the surrounding landscape.

6. Candi Sukuh (Sukuh Temple)

Located near Candi Cetho, Sukuh Temple is another fascinating historical site about 32 kilometers from the hotel. This temple is known for its distinctive pyramid shape and erotic reliefs, which set it apart from other temples in the region. The site offers a glimpse into the spiritual practices of ancient Javanese civilization.

7. Solo Grand Mall

Just 7 kilometers from The Alana Hotel, Solo Grand Mall is a modern shopping center that features a variety of retail stores, dining options, and entertainment facilities. It’s a great place to shop for both local and international brands, enjoy a meal, or catch a movie.

8. Kampung Batik Laweyan

About 5 kilometers from the hotel, Kampung Batik Laweyan is a traditional batik village where visitors can see artisans at work and learn about the batik-making process. The village is filled with colorful batik shops and offers a unique cultural experience.

9. Alun-Alun Kidul (Southern Square)

Located 6 kilometers from The Alana Hotel, Alun-Alun Kidul is a popular public square in Solo where locals gather to relax and socialize. The square is surrounded by historical buildings and offers a lively atmosphere, especially in the evenings when food vendors set up stalls.

10. Pura Mangkunegaran (Mangkunegaran Palace)

Just 3 kilometers from the hotel, Pura Mangkunegaran is another royal palace that showcases the rich history of Solo. Visitors can explore the beautiful gardens, museums, and art collections, gaining insight into the life of the Javanese nobility.

Tips and Tricks for Staying at The Alana Hotel and Convention Center - Solo by ASTON

Tips During Your Stay

To make the most of your stay at The Alana Hotel, consider taking advantage of the hotel's concierge services. They can assist you with booking tours, transportation, and dining reservations, ensuring a seamless experience. Additionally, don’t hesitate to ask the staff for local recommendations; they are knowledgeable and eager to help you discover the best of Solo.

Tips for Enjoying Hotel Facilities

Make sure to explore all the facilities the hotel has to offer. Spend some time at the rooftop pool, enjoy a relaxing treatment at the spa, and indulge in the delicious offerings at the restaurant. If you're traveling for business, take advantage of the meeting rooms and business center to stay productive during your trip.

Why Book The Alana Hotel and Convention Center - Solo by ASTON on Traveloka

Extensive Accommodation Options

When you book The Alana Hotel and Convention Center - Solo by ASTON through Traveloka, you gain access to a wide range of accommodation options. Whether you're looking for a budget-friendly room or a luxurious suite, Traveloka has you covered. The platform allows you to compare prices and find the best deals, ensuring you get the most value for your money.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to manage your budget more effectively and enjoy peace of mind during your travels. Additionally, with the PayLater feature, you can save even more and enjoy your stay without financial stress.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you accumulate points, you can unlock discounts on future bookings, making your travel experiences even more enjoyable.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at The Alana Hotel and Convention Center - Solo by ASTON. These reviews provide valuable insights into the hotel’s services and facilities, helping you make an informed decision when booking your stay.

With all these advantages, there’s no reason not to choose The Alana Hotel and Convention Center - Solo by ASTON for your next trip to Central Java. Booking hotel through Traveloka ensures you have a memorable and hassle-free experience, allowing you to focus on enjoying your vacation!

All facilities in The Alana Hotel and Convention Center - Solo by ASTON

Swimming Pool The Alana Hotel and Convention Center - Solo by ASTON
Swimming Pool
Fitness Center The Alana Hotel and Convention Center - Solo by ASTON
Fitness Center
Functional Hall The Alana Hotel and Convention Center - Solo by ASTON
Functional Hall
Lobby The Alana Hotel and Convention Center - Solo by ASTON
Lobby
Accommodation Services The Alana Hotel and Convention Center - Solo by ASTON
Accommodation Services

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Projector

Nearby Facilities

  • ATM/Banking
  • Laundry
  • Shops
  • Supermarket

Accessibilty

  • Accessible bathroom
  • Wheelchair accessible

Things to Do

  • Fitness center
  • Outdoor pool

Connectivity

  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Children pool

Food and Drinks

  • Breakfast

Transportation

  • Car rental

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in The Alana Hotel and Convention Center - Solo by ASTON

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Anda mungkin diminta untuk menunjukkan identifikasi resmi yang masih berlaku saat check-in, serta kartu kredit atau uang tunai untuk menutupi deposit dan biaya tambahan. Permintaan khusus tergantung pada ketersediaan hotel saat check-in dan mungkin dikenakan biaya tambahan. Ketersediaan permintaan khusus tidak dijamin. Hotel dapat mengenakan biaya tambahan untuk setiap tamu tambahan setelah kapasitas maksimum kamar yang dipesan.
Kami ucapkan terimakasih kepada Anda karena telah memilih The Alana Hotel & Convention Center Solo sebagai pilihan akomodasi selama di kota Solo.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at The Alana Hotel and Convention Center - Solo by ASTON
247
Number of floors in The Alana Hotel and Convention Center - Solo by ASTON
11
Another facilities in The Alana Hotel and Convention Center - Solo by ASTON
Ballroom, Banquet, Family room, Non-smoking room, Swimming pool

Frequently asked question in The Alana Hotel and Convention Center - Solo by ASTON

What are available facilities at The Alana Hotel and Convention Center - Solo by ASTON?
There are top facilites at The Alana Hotel and Convention Center - Solo by ASTON such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Alana Hotel and Convention Center - Solo by ASTON?
The standard check-in time at The Alana Hotel and Convention Center - Solo by ASTON is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Alana Hotel and Convention Center - Solo by ASTON provide breakfast?
Yes, The Alana Hotel and Convention Center - Solo by ASTON provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in The Alana Hotel and Convention Center - Solo by ASTON

8,6
Very Good

From 6.382 reviews

Provided by travelers on
Cleanliness

8,8

Room Comfort

8,8

Meal

8,4

Location

8,6

Service and Facilites

8,6

People often mention about The Alana Hotel and Convention Center - Solo by ASTON
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Staff Friendliness (54)
Room Space (50)
Bedroom (50)
Bathroom (45)
Taste (44)
Hotel Area (43)
Ambiance (39)
Variety (39)
Distance to City Center (38)
Accessibility (38)
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Traveler Reviews The Alana Hotel and Convention Center - Solo by ASTON

Number of reviews per page
20
40
Customer reviews
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Aprilia W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10,0

/10

Reviewed 7 day(s) ago

So far this is the most comfortable hotel,,
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Rika H. P.
icon-Staycation
Staycation
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10,0

/10

Reviewed 1 week(s) ago

Quiet atmosphere. Spacious, clean rooms, friendly staff, varied and comfortable dining menu.
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Andria D. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

6,6

/10

Reviewed 3 week(s) ago

We have a bad experience during our stay. The lift has a small capacity and one lift is out of service so we need to wait around 15 minutes every time we need to use the lift. The remote TV in our room is broken, and there was no towel in our room. When we called to complain they sent us only one towel so we had to call again.

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Accommodation's Reply
08 Apr 2025
Dear Mrs. Andria D. R, Thank you for taking the time to provide us with your feedback. We greatly appreciate any feedback, whether positive or critical, as it helps us to continuously improve the quality of service and facilities at The Alana Solo. We apologize for the inconvenience you experienced during your stay. This is certainly not the experience we want to provide to our guests. We have noted the points you have conveyed and have notified the relevant team for immediate evaluation and improvement. If you would like, we are very open to further discussion regarding this unpleasant experience so that we can provide a more personalized solution and ensure that your next experience will be much better. Once again, thank you for your willingness to provide this valuable feedback. We hope to have the opportunity to serve you better on your next visit. Best regards, Management
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w***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,4

/10

Reviewed 3 week(s) ago

Equipment in the room, towels, and so on, everything must be requested. Is it possible because it is the Eid holiday season, so it is less noticed? It should be standard no matter what the circumstances.
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Accommodation's Reply
08 Apr 2025
Dear Valued Guest. Thank you for taking the time to provide us with your feedback. We greatly appreciate any feedback, whether positive or critical, as it helps us to continuously improve the quality of service and facilities at The Alana Solo. We apologize for the inconvenience you experienced during your stay. This is certainly not the experience we want to provide to our guests. We have noted the points you have conveyed and have notified the relevant team for immediate evaluation and improvement. If you would like, we are very open to further discussion regarding this unpleasant experience so that we can provide a more personalized solution and ensure that your next experience will be much better. Once again, thank you for your willingness to provide this valuable feedback. We hope to have the opportunity to serve you better on your next visit. Best regards, Management.
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Ricky S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10,0

/10

Reviewed 3 week(s) ago

Very nice hotel and location. Strategic area to everywhere.

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Accommodation's Reply
08 Apr 2025
Dear Mr. Ricky S, Thank you for taking the time to leave a positive review about your stay at The Alana Solo. We are pleased to know that our services and facilities met your expectations. This feedback serves as motivation for our team to continuously improve our service standards. We look forward to welcoming you back and providing an even more memorable experience on your next visit. Best regards, Management
Fanii N.
icon-origin-TRAVELOKA

8,5

/10

Reviewed 3 week(s) ago

Thank you for being a comfortable place to rest overnight. The breakfast is delicious, but the variants are not very interesting. The shape of the omelet is not perfect. The elevator has a long queue, hufttt, we went up and down using the emergency stairs
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Accommodation's Reply
11 Apr 2025
Dear Ms. Fanii N, Thank you for taking the time to provide us with your feedback. We greatly appreciate any feedback, whether positive or critical, as it helps us to continuously improve the quality of service and facilities at The Alana Solo. We apologize for the inconvenience you experienced during your stay. This is certainly not the experience we want to provide to our guests. We have noted the points you have conveyed and have notified the relevant team for immediate evaluation and improvement. If you would like, we are very open to further discussion regarding this unpleasant experience so that we can provide a more personalized solution and ensure that your next experience will be much better. Once again, thank you for your willingness to provide this valuable feedback. We hope to have the opportunity to serve you better on your next visit. Best regards, Management
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Rina A. w.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10,0

/10

Reviewed 3 week(s) ago

Always suitable for staycation here. Clean, comfortable and also all the staff are very friendly. Always success Alana.
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Accommodation's Reply
08 Apr 2025
Dear Mrs. Riena A, Thank you for taking the time to provide a positive review regarding your stay at The Alana Solo. We are pleased to know that our services and facilities met your expectations. This feedback is a motivation for our team to continue improving our service standards. We look forward to welcoming you back and providing a more memorable experience on your next visit. Warm regards, Management.
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Arfita R.
icon-origin-TRAVELOKA

8,8

/10

Reviewed 3 week(s) ago

Well, only the children's play area is not given a play mat, it's directly on the floor. So it's a bit dangerous for toddlers.
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Accommodation's Reply
08 Apr 2025
Dear Mrs. Arfita R, Thank you for taking the time to provide a positive review regarding your stay at The Alana Solo. We are pleased to know that our services and facilities met your expectations. This feedback is a motivation for our team to continue improving our service standards. We look forward to welcoming you back and providing a more memorable experience on your next visit. Warm regards, Management.
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Sjanti D.
icon-Business
Business
icon-origin-TRAVELOKA

9,7

/10

Reviewed 5 week(s) ago

Everything is good, room service, friendly staff. The only thing that makes it uncomfortable is that the room is not soundproof to the point where the sound of opening a plastic bag can be heard clearly in the room next door. Then the TV volume is broken so I can't watch TV at all. It can be fixed, I'm in room 527. Thank you very much.
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1 people find it helpful

Accommodation's Reply
25 Mar 2025
Dear Ms. Sjanti D. Thank you for taking the time to provide us with your feedback. We greatly appreciate any feedback, whether positive or critical, as it helps us to continuously improve the quality of service and facilities at The Alana Solo. We apologize for the inconvenience you experienced during your stay. This is certainly not the experience we want to provide to our guests. We have noted the points you have conveyed and have notified the relevant team for immediate evaluation and improvement. If you would like, we are very open to further discussion regarding this unpleasant experience so that we can provide a more personalized solution and ensure that your next experience will be much better. Once again, thank you for your willingness to provide this valuable feedback. We hope to have the opportunity to serve you better on your next visit. Best regards, Management
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A***a
icon-origin-TRAVELOKA

10,0

/10

Reviewed 7 week(s) ago

The hotel staff are friendly. The comfort in the room is okay, but at that time my room was not soundproof enough. The sound of the TV and the alarm of the cellphone next to the room could still be heard. For food, it's e best👍🏻👍🏻
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Accommodation's Reply
07 Mar 2025
Dear Sir/Madam, Thank you for taking the time to provide a positive review of your stay at The Alana Solo. We are pleased to know that our services and facilities met your expectations. This feedback is a motivation for our team to continue to improve our service standards. We look forward to welcoming you back and providing a more memorable experience on your next visit. Warm regards, Management
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Iwan S.
icon-Transit
Transit
icon-origin-TRAVELOKA

8,5

/10

Reviewed 7 week(s) ago

Spacious room, with average cleanliness. Check in and check out time is pleasant. Breakfast variety is less compared to Alana Yogyakarta. Cleanliness of water jug needs more attention. Hotel lobby is very pleasant, friendly staff in all areas. Parking lot is a bit tricky.
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Accommodation's Reply
06 Mar 2025
Dear Mr. Iwan S, Thank you for taking the time to provide a positive review regarding your stay at The Alana Solo. We are pleased to know that our services and facilities met your expectations. This feedback is a motivation for our team to continue to improve our service standards. We look forward to welcoming you back and providing a more memorable experience on your next visit. Warm regards, Management
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Adeline S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9,4

/10

Reviewed 8 week(s) ago

I stayed for 3 days 2 nights, very satisfying, the room was enough for 2 children's tents.
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Accommodation's Reply
01 Mar 2025
Dear Ms. Adeline S, Thank you for taking the time to provide a positive review regarding your stay at The Alana Solo. We are pleased to know that our services and facilities met your expectations. This feedback is a motivation for our team to continue improving our service standards. We look forward to welcoming you back and providing a more memorable experience on your next visit. Warm regards, Management.
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W***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9,0

/10

Reviewed 8 week(s) ago

The check-in procedure is complicated, customers who have stayed there many times are still asked for their ID card and WhatsApp/cellphone number, the receptionist is lazy to look at the database
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Accommodation's Reply
01 Mar 2025
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. We greatly appreciate any feedback, whether positive or critical, as it helps us to continuously improve the quality of service and facilities at The Alana Solo. We apologize for the inconvenience you experienced during your stay. This is certainly not the experience we want to provide to our guests. We have noted the points you have conveyed and have notified the relevant team for immediate evaluation and improvement. If you would like, we are very open to further discussion regarding this unpleasant experience so that we can provide a more personalized solution and ensure that the next experience will be much better. Once again, thank you for your willingness to provide this valuable feedback. We hope to have the opportunity to serve you better on your next visit. Best regards, Management.
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r***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,7

/10

Reviewed 9 week(s) ago

Mesenin for mom is the 3rd time and always like it because it is close to the airport and everywhere. Clean, good food, ok for bringing family too
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Accommodation's Reply
01 Mar 2025
Dear Valued Guest, Thank you for taking the time to provide a positive review of your stay at The Alana Solo. We are pleased to know that our services and facilities met your expectations. This feedback is a motivation for our team to continue improving our service standards. We look forward to welcoming you back and providing a more memorable experience on your next visit. Warm regards, Management.
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G***t
icon-origin-TRAVELOKA

10,0

/10

Reviewed 9 week(s) ago

Enjoyable stay, varied and delicious breakfast, friendly service, pleasant room atmosphere, and soundproof.
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Accommodation's Reply
19 Feb 2025
Dear Valued Guest, Thank you for taking the time to provide a positive review of your stay at The Alana Solo. We are pleased to know that our services and facilities met your expectations. This feedback is a motivation for our team to continue to improve our service standards. We look forward to welcoming you back and providing a more memorable experience on your next visit. Warm regards, Management
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Chandra L.
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8,5

/10

Reviewed 10 week(s) ago

Had a pleasant stay at the alana solo

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Accommodation's Reply
14 Feb 2025
Dear Mr. Chandra L, Thank you for taking the time to leave a positive review about your stay at The Alana Solo. We are pleased to know that our services and facilities met your expectations. This feedback serves as motivation for our team to continuously improve our service standards. We look forward to welcoming you back and providing an even more memorable experience on your next visit. Best regards, Management
M***s
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6,0

/10

Reviewed 10 week(s) ago

reception, did not understand the extra benefits in the app program, even though I had informed/showed the extra benefit of staying until 13.00. finally we decided to check out at 11.30. please management to urge employees not to disturb customers. about the pillows there was a lot of dust until we asked to exchange them... sorry is this a 5 star hotel? I'm disappointed
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Accommodation's Reply
14 Feb 2025
Dear Sir/Madam, Thank you for taking the time to provide us with your feedback. We greatly appreciate any feedback, whether positive or critical, as it helps us to continuously improve the quality of service and facilities at The Alana Solo. We apologize for the inconvenience you experienced during your stay. This is certainly not the experience we want to provide to our guests. We have noted the points you have conveyed and have notified the relevant team for immediate evaluation and improvement. If you would like, we are very open to further discussion regarding this unpleasant experience so that we can provide a more personalized solution and ensure that the next experience will be much better. Once again, thank you for your willingness to provide this valuable feedback. We hope to have the opportunity to serve you better on your next visit. Best regards, Management.
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Syaka
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8,5

/10

Reviewed 11 week(s) ago

friendly staff, smiling, helpful, maintained
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Accommodation's Reply
07 Feb 2025
Dear Mr./Mrs. Syaka, Thank you for taking the time to provide a positive review regarding your stay at The Alana Solo. We are pleased to know that our services and facilities met your expectations. This feedback is a motivation for our team to continue to improve our service standards. We look forward to welcoming you back and providing a more memorable experience on your next visit. Warm regards, Management.
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I***i
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Leisure
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10,0

/10

Reviewed 11 week(s) ago

Friendly staff, strategic location near city center
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Accommodation's Reply
06 Feb 2025
Dear Valued Guest, Thank you for taking the time to provide a positive review of your stay at The Alana Solo. We greatly appreciate your appreciation for the quality of service and facilities we have provided, and are pleased to know that we were able to meet your expectations during your visit. We always strive to provide the best experience for every guest, and feedback such as yours is a valuable encouragement for our team to continue to innovate and improve our service standards. We hope that on your next visit, we can provide services that not only meet but also exceed your expectations. Once again, thank you for your valuable review. We look forward to welcoming you back to The Alana Solo in the near future. Warm regards, Management
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Eli P.
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Staycation
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9,7

/10

Reviewed 11 week(s) ago

Choice hotel, complete facilities, clean room, fragrant bathroom, friendly staff, lots of culinary around the hotel & recommended. Next time I want to stay here again if I go solo again
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1 people find it helpful

Accommodation's Reply
06 Feb 2025
Dear Ms. Eli P, Thank you very much for taking the time to provide a positive review of your stay at The Alana Solo. We greatly appreciate your appreciation for the quality of service and facilities we have provided, and are pleased to know that we were able to meet your expectations during your visit. We always strive to provide the best experience for every guest, and feedback such as yours is a valuable encouragement for our team to continue to innovate and improve our service standards. We hope that on your next visit, we can provide services that not only meet but also exceed your expectations. Once again, thank you for your valuable review. We look forward to welcoming you back to The Alana Solo in the near future. Warm regards, Management.
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Exterior 4 The Alana Hotel and Convention Center - Solo by ASTON

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