The Alana Surabaya

Hotels
8,7
/10

Very Good

6.644 reviews

What Guests Say About Their Stay

Room Space (93)
Bedroom (86)
Staff Friendliness (85)
Accessibility (72)
Helga
9,1
/ 10
The price is affordable. Room is clean, near to highway. Staff are friendly. Love to stay here again.
Karina P.
9,7
/ 10
It was a very pleasing experience staying at The Alana Surabaya. The rooms are very wonderful and the foods are great. The team are very helpful.
Ega Y.
10,0
/ 10
It was my second time staying in the Alana Surabaya. First one was for business trip, second was for family vacation. It didn’t failed me in both purposes. Spacious room, comfy bed, clean, various and delicious food also strategic location.
Dina A.
10,0
/ 10
We had wonderful experience while staying at The Alana Hotel Surabaya. We spent 3 nights and we enjoyed every moments of it. Their staffs were amazing and so friendly. Surely they provided very good and complete meals for breakfast (I love the Bakso and Bubur Sum2! So Yummy! Thanks Alana for making our stay so enjoyable. Surely will stay here or at other Alana hotel's chain. The Mosa, 2019
RIDWAN S.
10,0
/ 10
The room was spacious, bathroom was super clean with a bathtub, free minibar and welcome fruit. Breakfast was great, various of traditional food and pastry. service was great, very friendly staff. Would love to stay there again.
In the Area
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Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
The Alana Surabaya is located in area / city Wonokromo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231
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Discover More About The Alana Surabaya

About The Alana Surabaya

The Alana Surabaya is a premier hotel located in the vibrant city of Surabaya, East Java, Indonesia. Known for its modern architecture and luxurious amenities, this hotel offers a perfect blend of comfort and convenience for both business and leisure travelers. With its strategic location, guests can easily access various attractions, shopping centers, and dining options, making it an ideal base for exploring the city.

Upon entering The Alana Surabaya, guests are greeted by a warm and inviting atmosphere. The hotel features elegantly designed rooms equipped with modern amenities, ensuring a comfortable stay. Each room is thoughtfully furnished with plush bedding, a flat-screen TV, complimentary Wi-Fi, and a well-stocked minibar. The spacious bathrooms come with premium toiletries, adding a touch of luxury to your experience.

One of the standout features of The Alana Surabaya is its commitment to providing exceptional service. The friendly and professional staff are always on hand to assist with any requests, ensuring that your stay is as enjoyable as possible. Whether you need help with transportation, recommendations for local attractions, or special arrangements for events, the team at The Alana is dedicated to making your experience memorable.

In addition to its comfortable accommodations, The Alana Surabaya boasts a range of facilities designed to enhance your stay. Guests can indulge in delicious culinary experiences at the hotel's restaurant, which offers a diverse menu featuring both local and international cuisine. For those looking to unwind, the hotel also has a relaxing spa, a fitness center, and a swimming pool, providing ample opportunities for relaxation and rejuvenation.

Why You Should Stay at The Alana Surabaya

Choosing to stay at The Alana Surabaya comes with numerous benefits. First and foremost, the hotel's prime location allows easy access to key attractions in Surabaya, including shopping malls, cultural sites, and business districts. Whether you're in town for work or leisure, you'll find everything you need within reach.

Moreover, the hotel offers a variety of room types to cater to different preferences and budgets. From cozy standard rooms to luxurious suites, there's something for everyone. The Alana Surabaya also provides excellent facilities for business travelers, including meeting rooms and event spaces equipped with the latest technology.

Another reason to stay at The Alana is the emphasis on guest satisfaction. The hotel consistently receives positive reviews for its cleanliness, comfort, and attentive service. Guests often highlight the delicious breakfast buffet, which features a wide selection of dishes to start your day off right.

Best Time to Stay at The Alana Surabaya

The best time to visit Surabaya and stay at The Alana is during the dry season, which typically runs from April to October. During these months, the weather is generally pleasant, making it ideal for outdoor activities and sightseeing. Additionally, this period coincides with various cultural festivals and events in the city, providing visitors with a unique opportunity to experience local traditions and celebrations.

However, if you prefer fewer crowds and lower hotel rates, consider visiting during the shoulder seasons of March and November. While there may be occasional rain, you can still enjoy many attractions and benefit from more affordable accommodation options.

Transportation and Accessibility

Access to the Airport

The Alana Surabaya is conveniently located approximately 20 kilometers from Juanda International Airport (SUB), making it easily accessible for travelers arriving by air. The hotel offers airport transfer services, ensuring a hassle-free journey to and from the airport. Alternatively, guests can opt for taxis or ride-sharing services, which are readily available at the airport.

Public Transportation

Surabaya boasts a well-connected public transportation system, making it easy for guests to explore the city. The hotel is situated near several bus stops and public transportation hubs, allowing visitors to access various parts of Surabaya without difficulty. Additionally, the city has a growing network of ride-sharing services, providing a convenient option for those who prefer a more personalized travel experience.

Unique Facilities at The Alana Surabaya

1. Rooftop Swimming Pool

The Alana Surabaya features a stunning rooftop swimming pool that offers breathtaking views of the city skyline. Guests can relax and unwind while soaking up the sun or enjoy a refreshing dip in the pool. The pool area is equipped with comfortable loungers and umbrellas, making it the perfect spot to spend a leisurely afternoon.

2. Spa and Wellness Center

For those looking to indulge in some pampering, The Alana Surabaya's spa and wellness center offers a range of treatments designed to rejuvenate the body and mind. From traditional massages to modern spa therapies, guests can choose from a variety of services tailored to their needs. The serene ambiance of the spa ensures a tranquil escape from the hustle and bustle of the city.

3. Fitness Center

Staying fit while traveling is made easy at The Alana Surabaya, thanks to its well-equipped fitness center. Guests can maintain their workout routine with a selection of cardio machines, free weights, and resistance equipment. The fitness center is open 24/7, allowing guests to exercise at their convenience.

Nearby Attractions at The Alana Surabaya

1. Tugu Pahlawan (Heroes Monument)

Located just 5 kilometers from The Alana Surabaya, Tugu Pahlawan is a significant landmark dedicated to the heroes of the Indonesian struggle for independence. The monument is surrounded by a beautiful park, making it a great spot for a leisurely stroll or a picnic. Visitors can learn about the history of Indonesia through the museum located nearby.

2. Surabaya Zoo

Approximately 6 kilometers from the hotel, Surabaya Zoo is one of the oldest zoos in Southeast Asia. Home to a diverse range of animals, including endangered species, the zoo offers an educational experience for visitors of all ages. Families can enjoy a day out exploring the various exhibits and participating in interactive activities.

3. House of Sampoerna

Just 4 kilometers away, the House of Sampoerna is a fascinating museum that showcases the history of Indonesia's clove cigarette industry. Visitors can take guided tours to learn about the production process and the cultural significance of this unique product. The museum also features a cafΓ© and a shop where guests can purchase souvenirs.

4. Surabaya Plaza

For shopping enthusiasts, Surabaya Plaza is a must-visit destination located about 3 kilometers from The Alana. This modern shopping mall offers a wide range of retail outlets, dining options, and entertainment facilities. Whether you're looking for local handicrafts or international brands, you'll find it all at Surabaya Plaza.

5. Kenjeran Beach

Located approximately 10 kilometers from the hotel, Kenjeran Beach is a popular destination for both locals and tourists. The beach offers a relaxing atmosphere, with beautiful views of the ocean and a variety of water sports activities. Visitors can enjoy fresh seafood at nearby restaurants or take a leisurely walk along the shoreline.

6. Ciputra Waterpark

Families traveling with children will love Ciputra Waterpark, situated around 12 kilometers from The Alana Surabaya. This expansive water park features a variety of thrilling water slides, lazy rivers, and wave pools, ensuring a fun-filled day for visitors of all ages. The park also has designated areas for younger children, making it a safe and enjoyable experience for the whole family.

7. Monumen Kapal Selam (Submarine Monument)

About 6 kilometers from the hotel, the Submarine Monument is a unique attraction that showcases a retired Russian submarine. Visitors can explore the submarine and learn about its history and significance in Indonesia's naval operations. The surrounding area features a park where guests can relax and enjoy the view.

8. Surabaya Cathedral

Located approximately 5 kilometers from The Alana, Surabaya Cathedral is an impressive architectural landmark. This beautiful church, built in the neo-gothic style, is a peaceful place to visit and reflect. The cathedral is open to the public, and visitors are welcome to attend services or simply admire the stunning stained glass windows and intricate details.

9. Jembatan Merah (Red Bridge)

Jembatan Merah, or the Red Bridge, is a historic bridge located about 7 kilometers from the hotel. It played a significant role during the Indonesian National Revolution and is an important symbol of the city's history. Visitors can take a leisurely walk across the bridge and enjoy the views of the surrounding area.

10. Taman Bungkul (Bungkul Park)

Just 3 kilometers from The Alana Surabaya, Taman Bungkul is a popular park that offers a green oasis in the heart of the city. The park features walking paths, playgrounds, and a variety of recreational facilities. It's a great place to relax, have a picnic, or enjoy outdoor activities with family and friends.

Tips and Tricks for Staying at The Alana Surabaya

Tips During Your Stay

To make the most of your stay at The Alana Surabaya, consider these helpful tips. First, take advantage of the hotel's concierge services to get recommendations for local attractions and dining options. They can provide insider tips on the best places to visit and help you navigate the city.

Additionally, be sure to explore the hotel's dining options. The restaurant often features special promotions and themed nights, so check the schedule to enjoy unique culinary experiences during your stay.

Tips for Enjoying Hotel Facilities

When it comes to enjoying the facilities at The Alana Surabaya, don't miss out on the spa services. Booking a treatment in advance can ensure you secure your preferred time slot. Also, consider visiting the fitness center during off-peak hours for a more private workout experience.

Lastly, take some time to relax by the rooftop pool. It's a great spot to unwind after a day of exploring the city, and the views are simply stunning, especially during sunset.

Why Book The Alana Surabaya on Traveloka

Extensive Accommodation Options

When it comes to booking your stay at The Alana Surabaya, Traveloka offers extensive accommodation options that cater to every traveler's needs. Whether you're looking for budget-friendly rooms or luxurious suites, you'll find a variety of choices that suit your preferences. Traveloka makes it easy to compare prices and find the best deals, ensuring you get the most value for your money.

Easy and Flexible Payment Options

Traveloka provides easy and flexible payment options, allowing you to choose the method that works best for you. With the Pay at Hotel option, you can reserve your room without upfront payment, giving you peace of mind. Additionally, the PayLater feature allows you to book now and pay later, making it even more convenient for travelers.

Customer Loyalty Program

By booking through Traveloka, you can take advantage of their customer loyalty program. As you book more stays, you can elevate your Traveloka Priority level, unlocking amazing benefits and special perks. This program rewards loyal customers with exclusive discounts, priority customer service, and more, enhancing your overall travel experience.

Real Guest Reviews

One of the best features of booking through Traveloka is access to millions of verified guest reviews. These reviews provide valuable insights from travelers who have stayed at The Alana Surabaya, helping you make informed decisions about your accommodation. You can read about other guests' experiences, which can guide you in choosing the perfect room and amenities for your stay.

With all these advantages, there's no reason not to choose The Alana Surabaya for your next trip to Surabaya. Booking hotel through Traveloka ensures a seamless experience, allowing you to focus on enjoying your vacation!

All facilities in The Alana Surabaya

Bar, Cafe and Lounge The Alana Surabaya
Bar, Cafe and Lounge
Swimming Pool The Alana Surabaya
Swimming Pool
Entertainment Facility The Alana Surabaya
Entertainment Facility
Fitness Center The Alana Surabaya
Fitness Center
Functional Hall The Alana Surabaya
Functional Hall

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Poolside bar
  • Set menu lunch
  • Show cooking restaurant
  • Snack bar
  • Snacks
  • Dietary menu
  • Vegetarian meal

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Express check-in
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Sports and Recreations

  • Aerobics
  • Billiard
  • Cycling
  • Darts
  • Fitness center
  • Table tennis

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Swimming pool

Business Facilities

  • Business center
  • Computer station
  • Meeting facilities
  • Photocopier
  • Projector

Things to Do

  • Children play area
  • Fitness center
  • Indoor pool
  • Sauna
  • Steam room

Transportation

  • Bicycle rental
  • Car rental
  • Valet parking

Nearby Facilities

  • ATM/Banking
  • Laundry
  • Shops

Family-friendly Facilities

  • Kids club
  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in The Alana Surabaya

Important Note

This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Tamu yang menginap lebih dari 3 hari harus menyertakan surat swab/pcr.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at The Alana Surabaya
162
Number of floors in The Alana Surabaya
18
Another facilities in The Alana Surabaya
A la carte dinner, A la carte lunch, Restaurant with AC, Bar, Breakfast

Frequently asked question in The Alana Surabaya

What are available facilities at The Alana Surabaya?
There are top facilites at The Alana Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Alana Surabaya?
The standard check-in time at The Alana Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Alana Surabaya provide breakfast?
Yes, The Alana Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in The Alana Surabaya

8,7
Very Good

From 6.644 reviews

Provided by travelers on
Cleanliness

9,0

Room Comfort

8,9

Meal

8,6

Location

8,8

Service and Facilites

8,9

People often mention about The Alana Surabaya
All
Bedroom (67)
Room Space (65)
Staff Friendliness (60)
Ambiance (59)
Bathroom (56)
Distance to City Center (52)
Accessibility (51)
Taste (50)
Variety (49)
Surroundings (45)
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Traveler Reviews The Alana Surabaya

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20
40
Customer reviews
Fanny M. J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10,0

/10

Reviewed 3 day(s) ago

I loved staying hereβ€”it’s cozy with such good vibes. The staff were amazingβ€”so friendly and always smiling. They even gave my son chocolate at breakfast, which was such a sweet touch! The room was spacious, spotless, and incredibly comfy. The bed felt like a cloud! I appreciated the thoughtful design of the room. The color scheme is a bit vintage, which isn’t really my style, but it’s functional, chill, and feels like home. The location is super convenientβ€”close to the city, easy to find, and near the toll exit, which was perfect for me since I was just transiting through Surabaya. And the food? Breakfast had plenty of options, and everything was delicious. I also tried the soto ambengan from room service, and it was a solid 9/10. Lastly, check-in and check-out were smooth and hassle-free. Overall, such a great experience!
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G***t
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8,8

/10

Reviewed 3 day(s) ago

My first experience staying at The Alana Hotel Surabaya, the hotel is nice and aesthetic which is located not far from the city center. The service from the hotel staff and employees is good and friendly, making guests happy and pleased. This hotel is a 4-star class with a fairly competitive price with other star hotels, one day it is possible to stay here again when carrying out a business trip.
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R***a
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9,1

/10

Reviewed 1 week(s) ago

So far so good. Asked to move rooms because there were noisy children next door, and was well assisted. The staff were also very helpful by waking me up early in the morning for an early flight, preparing an early breakfast, and helping me call a taxi. Maybe the bathroom needs to be cleaned again. When I got home from outside, my half-eaten cake was no longer in the fridge. Maybe because the fridge wasn't cold, the staff threw it away. I don't know if it was broken or if it was set incorrectly.
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R***y
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10,0

/10

Reviewed 2 week(s) ago

nice interesting experience staying here
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R***y
icon-origin-TRAVELOKA

10,0

/10

Reviewed 2 week(s) ago

nice interesting experience staying here
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H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10,0

/10

Reviewed 2 week(s) ago

Highly recommend, a very memorable holiday experience.
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A***i
icon-origin-TRAVELOKA

8,5

/10

Reviewed 2 week(s) ago

The staff is very friendly, initially late check in at the hotel at 16.00 because the road was congested, finally postponed until 16.30 and was approved well without any obstacles, will stay here again for example when going to Surabaya. access is also easy to go anywhere, the hotel is also comfortable and clean, the only minus is for the hand washing sink there is a bit of a problem, overall recommended! πŸ‘
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Arie
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Leisure
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9,4

/10

Reviewed 2 week(s) ago

Friendly staff, clean and spacious rooms, close to everywhere.
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desti s.
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10,0

/10

Reviewed 3 week(s) ago

Everything is good, service, food, location, room cleanliness. Been here twice and never disappointed.
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B***I
icon-origin-TRAVELOKA

10,0

/10

Reviewed 3 week(s) ago

Comfortable hotel in Surabaya city.
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA

7,3

/10

Reviewed 3 week(s) ago

Subscribe here, the breakfast options are getting smaller πŸ™πŸ»
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B***i
icon-origin-TRAVELOKA

8,5

/10

Reviewed 3 week(s) ago

The check in process was fast and friendly.
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M***a
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Staycation
icon-origin-TRAVELOKA

10,0

/10

Reviewed 3 week(s) ago

The service, hotel atmosphere and rooms are quite impressive.
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Retno F.
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Staycation
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8,8

/10

Reviewed 3 week(s) ago

Fun, can be an option for the next holiday because it is quite close to various facilities and several food places. However, if I may suggest, because when I booked there was an extra benefit "Mini Bar" maybe they could provide some sufficient drinks, not necessarily the ones in bars in general but could be some soft drinks, because yesterday I only got 1 bottle of isotonic. For the food, it tastes very good, the tek tek noodles are really good, the hainan rice and spring rolls are okay. Overall, thank you The Alana for the various experiences.
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Yuyung P.
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8,5

/10

Reviewed 3 week(s) ago

All the staff are friendly, all in is okay, often stay here πŸ‘Œ
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d***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10,0

/10

Reviewed 3 week(s) ago

Overall everything is ok. If I go to Surabaya, I will stay here again πŸ‘πŸ‘πŸ‘
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Galuh I. P.
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10,0

/10

Reviewed 3 week(s) ago

Comfortable hotel with good food
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Yenny P.
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10,0

/10

Reviewed 4 week(s) ago

Good rooms, good facilities, good foods.

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M***d
icon-Business
Business
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8,5

/10

Reviewed 7 week(s) ago

Overall the services is smooth and godd

1 people find it helpful

Bambang H. B.
icon-Business
Business
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10,0

/10

Reviewed 7 week(s) ago

Like a service to a member of royalty. Pampered
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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