The Anvaya Beach Resort Bali

Dear Mr./Mrs. S*a, Thank you for taking the time to share your experience during your stay with us. Your feedback is very important to us in our efforts to continuously improve the quality of services and facilities that we provide. We apologize for the inconvenience you experienced regarding the limited equipment in the gym area and the inconvenient parking access. We will note this as evaluation material and consideration for future development. We hope to welcome you back in the future, with a better and more satisfying experience. Best regards, Ayin Purwati. Resort & Service Manager

Dear Elle, Thank you sincerely for sharing such a heartwarming review. We are truly delighted to know that your two-nights stay in our Premiere Room was an amazing and pleasant experience. It brings us great joy to hear that you thoroughly enjoyed the service, the resort atmosphere, and our breakfast offerings at the restaurant. Knowing that we were able to contribute to a memorable holiday in Bali for you is such a delight. Your kind words serve as a wonderful encouragement for our entire team to continue delivering exceptional experiences for all our guests. We genuinely look forward to welcoming you back for another unforgettable stay in the near future. Warmest regards, Ayin Purwati Resort & Service Manager

Dear F*a, Thank you for your positive review and for sharing your pleasant experience during your stay with us. We are very happy to know that you are very satisfied. Your suggestion regarding adding more exciting children's activities every day is highly appreciated and will be taken into consideration in developing our services in the future. We look forward to welcoming you and your family back with an even more enjoyable experience in the future. Best regards, Ayin Purwati. Resort & Service Manager

Dear Seiga A., Thank you for your trust and loyalty to The Anvaya. It is our honor to welcome you back for four visits. We are very happy to know that your stay experience was always memorable. Reviews like this are a great motivation for our entire team to continue providing the best service. We look forward to your next visit with a warm welcome and an equally special experience. Best regards, Ayin Purwati. Resort & Service Manager

Dear I***a, Thank you for your kind words and for recognizing us as one of the best affordable hotels in Bali. We’re truly delighted to know that your experience with us left a lasting impression. Providing exceptional value without compromising on comfort and service is something we continuously strive for. We look forward to welcoming you back for another memorable stay in the near future. Best regards, Ayin Purwati Resort & Service Manager

Dear Afrianz P., Thank you for your warm and appreciative review. It is a pleasure for us to know that your stay experience always leaves a positive impression, even up to four visits with family. We really appreciate your compliments, especially about the friendliness of our team. Comments like this are an encouragement for all staff to continue to provide the best service with all their hearts. Your suggestions regarding the consistency of service, facilities, and cleanliness will be taken seriously. We are committed to not only maintaining the existing quality, but also continuing to improve it so that every visit always feels special. We look forward to welcoming you and your family back in the future. Best regards, Ayin Purwati. Resort & Service Manager

Dear Taufik A. W., Thank you very much for your kind and thoughtful review. We are truly delighted to know that you enjoyed your time with us and that several aspects of your stay left such a positive impression. It brings us great joy to hear that you found our pool and breakfast areas beautiful, and we are especially honoured by your compliment, describing the view as the best in Kuta. We also appreciate your kind remarks regarding the cleanliness of the beach and the warmth of our team — delivering genuine hospitality is at the heart of everything we do. Furthermore, we are pleased that our location offered the convenience of being close to a prayer room and mosque, ensuring both comfort and ease during your stay. Your feedback is sincerely appreciated, and we hope to have the pleasure of welcoming you back again soon for another memorable experience. Best regards, Ayin Purwati Resort & Service Manager

Dear Mr./Mrs. S*i, Thank you for taking the time to provide a review of your stay with us. First of all, we apologize for the inconvenience you experienced during your stay at our hotel. Your review is very valuable for us as evaluation material to improve the quality of our services in the future. Regarding some of the points that you have conveyed, allow us to provide a little clarification: 1. Basement Access and Valet Parking. We understand that access to the basement may feel inconvenient, especially without direct lift facilities. Currently, we do not provide valet parking services, but your input will be considered for future facility improvements. 2. Room Cleaning. We apologize for the delay in the room cleaning process that caused you to have to wait. This is not our service standard and we will immediately evaluate it with the housekeeping team to ensure that similar things do not happen again. 3. Bathroom Amenities. We would like to inform you that according to our operational standards, amenities such as shampoo and shower gel will be refilled when the contents are below half a bottle. Based on our check, the position of shampoo and shower gel at that time was still according to standards, but we still apologize if this caused any inconvenience. Regarding towels and other equipment that were incomplete, we also apologize and have followed up with the relevant team. 4. Minibar and Tea * Regarding the minibar, tea, and other amenities, refills will be made if the previous stock has run out. Based on our records, these items were still complete during the daily check so that no refills were carried out. However, we will improve communication between the housekeeping team and guests to ensure that guest needs are still met. 5. Bathroom Cleanliness and Safety. We apologize for the inconvenience felt regarding the bathroom floor and the remaining patches that were not cleaned. This is an important note for our team to be more careful in the cleaning process, especially in maintaining safety and cleanliness for guests who bring children. Once again, we would like to thank you for your input. We greatly appreciate the trust that has been given to stay at our hotel for 3 nights, and hope to provide a better experience on your next visit. Best regards,. Ayin Purwati. Resort & Service Manager

Dear Afin M. H., Thank you for your wonderful feedback. We are delighted to hear that you found our hotel comfortable and clean, and that our team's friendly and efficient service made your stay even more enjoyable. It's also a pleasure to know that you appreciated our delicious cuisine and strategic location. We look forward to welcoming you back for another memorable stay. Warm regards, Ayin Purwati Resort & Service Manager

Dear R***A, Thank you for sharing such a heartwarming review. We are truly honored to be considered your second home in Bali. Knowing that you felt comfortable and at ease with our clean facilities, beachfront access, and strategic location brings us immense joy. We’re especially delighted that our breakfast selection made you feel even more at home—there is no greater compliment than hearing our guests describe their stay with such warmth. We look forward to welcoming you back whenever your travels bring you to Bali. Your home away from home will always be waiting. Best regards, Ayin Purwati Resort & Service Manager

Dear Riska I., Thank you for your kind words and thoughtful feedback. We’re truly pleased to know that you enjoyed the warm hospitality of our helpful staff, the comfort of our spacious bed, and the unique atmosphere of our hotel. It’s wonderful to hear that our Balinese-inspired decorations and multiple pools added to the charm of your stay. Creating a relaxing and culturally rich environment is something we take great pride in, and we’re glad it resonated with you. We hope to have the pleasure of welcoming you back for another memorable experience soon. Warm regards, Ayin Purwati Resort & Service Manager

Dear F***y, Thank you for taking the time to share your experience with us. We’re delighted to know that you appreciated our prime location—just steps away from the beach and conveniently close to the airport. It brings us joy to hear that our hotel served as a comfortable and convenient choice during your transit. We hope to welcome you back for a longer and more relaxing stay in the future. Best regards, Ayin Purwati Resort & Service Manager

Dear Miliani, Thank you for your continued trust and loyalty. It’s truly an honor to be your preferred place to stay whenever you visit Bali. We’re delighted to know that our strategic location, delicious food, and complete facilities consistently meet your expectations and make your stay enjoyable each time. Your kind words are meaningful for us, and we look forward to welcoming you back again soon for another wonderful experience. Best regards, Ayin Purwati Resort & Service Manager

Dear I Keut R., Thank you for your gracious feedback. It is truly an honor to know that you fell in love with The Anvaya from the very first time you stayed with us in early 2018. We are deeply grateful for your continued trust and appreciation, and it brings us great pride to have been part of your memorable experiences in Bali. We look forward to the pleasure of welcoming you back in the near future, and to providing you with the same warmth and excellence that first captured your heart. Best regards, Ayin Purwati Resort & Service Manager

Dear Wilson C., First and foremost, please allow us to express our deepest apologies for the experience you had during your check-in. We are truly saddened and concerned to learn that your welcome did not reflect the warmth, respect, and hospitality that every guest deserves—regardless of background or nationality. At The Anvaya, we are committed to providing all our guests with equal and exceptional service, and it pains us to know that you felt otherwise. Your feedback is not only heard but taken very seriously. Please rest assured that we will be addressing this matter directly with our team to ensure that such impressions are never repeated. We want to assure you that your feedback is being taken very seriously. We will address this situation with our team, focusing specifically on how we can better train and guide our staff to ensure every guest feels equally welcomed and valued from the moment they arrive. Please know that this matter will not be overlooked, and we are committed to making the necessary changes. We fully understand how this negative experience must have impacted your perception of our hotel and of Bali as a whole. It is deeply unfortunate that this tarnished your experience, and we sincerely regret that we did not meet your expectations during these two visits. We hope that you will allow us the opportunity to make it right. Our team is dedicated to creating a warm and welcoming environment for all our guests, and we would be honored to welcome you back, providing the level of service you truly deserve. Once again, we apologize for this unfortunate situation, and we thank you for bringing it to our attention. Your feedback is invaluable in helping us improve. We genuinely hope to have the opportunity to regain your trust and welcome you back with the true spirit of Balinese hospitality that we strive to uphold. Best Regards, Ayin Purwati Resort & Service Manager

Dear Dasiyam, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed our prime location near the beach, as well as the cleanliness of our hotel. It brings us great joy to know that our friendly staff made a positive impression and that you appreciated the consistent upkeep of your room. Providing a comfortable and welcoming environment is at the heart of what we do, and we’re grateful to have been able to meet your expectations. We look forward to welcoming you back for another memorable stay. Best regards, Ayin Purwati Resort & Service Manager

Dear Sansao G, Thank you very much for your feedback and for staying with us at The Anvaya Beach Resort Bali. We’re pleased to know that overall you had a good experience. We sincerely apologize for the inconvenience you experienced regarding the bathroom cleanliness and water odor. Your comments are very important to us, and please rest assured that we have shared this with our housekeeping and engineering teams for immediate improvement. We truly appreciate your input and hope to have the opportunity to welcome you back for an even better stay in the future. Best Regards, Ayin Purwati Resort & Service Manager