How many rooms are available at The Axana Hotel?

The Axana Hotel has 139 rooms in total.

Does The Axana Hotel provide parking?

Yes, The Axana Hotel provides parking. Please confirm details directly with the hotel.

Does The Axana Hotel have a swimming pool?

Yes, a swimming pool is available at The Axana Hotel.

Does The Axana Hotel provide airport transfer?

Yes, The Axana Hotel provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about The Axana Hotel?

The Axana Hotel is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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The Axana Hotel

Name: The Axana Hotel
Address: Jln. Bundo Kandung No.14-16, Padang Barat, Padang, Sumatera Barat, Indonesia, 25119, Jln. Bundo Kandung No.14-16, Sumatera Barat, 25119, Indonesia
Rating: 8

Hotels

All-star Accommodation

8,0

/10

Very Good

5.680 reviews

What Guests Say About Their Stay

Distance To City Center (125)

Staff Friendliness (119)

Room Space (102)

Hotel Area (101)

Jane

9,7

/ 10

I had the most pleasant stay here. The bedroom is pretty big, the bed is comfortable, the bathroom is huge, I had the main street view. What I love most about this hotel is that it has a mini fridge. The check in process was pretty fast, less than two minutes. Before you want to check in, make sure you have 200.000 IDR with you for the deposit. But, don't worry! There's an ATM (BCA) next to the hotel. The location is very strategic. It's easy to get to some places, like bars, traditional market, supermarkets, the beach, and restaurants. I didn't get to try the food and the drink at the bar. Apparently, they're pretty expensive and you need to pay 21% additional fee for tax. The thing that I think needs to be improved is the TV. The quality of the TV is pretty bad. Looks like it's full of ants. But, I am okay with that. Who watches TV nowadays anyway? Also, the wifi is pretty slow. Overall, I would give this hotel a rate of 9 out of 10. Definitely will stay here again in the future.

Cahyo R.

9,7

/ 10

Highly recommended to stay during new normal, have implemented health protocols from the first come and check-in process ... Thank you.

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Salma A. Z.

9,4

/ 10

The Axana Hotel has a great value deals based on the price. The room is clean, huge bedroom and bathroom, and essentials such hairdryer and coffee/tea maker. But for superior, the view just another rooms which shows inside building. If you want city view, you should book another class. But I’m satisfied. And, if you took your car/motorcycle, just tell the receptionist then you’ll not be charged for parking.

Octa B. N.

10,0

/ 10

A place to stay that is not wrongly chosen, comfortable the service is okay, the food is also good. The atmosphere is very very comfortable. Keep everything up thanks thanks The Axana Hotel for success ☺️

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Tetra B.

8,5

/ 10

A good hotel for family vacations, good breakfast and lots of variety, all hotel employees are friendly, until now satisfied with the services available.

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In the Area

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Jln. Bundo Kandung No.14-16, Padang Barat, Padang, Sumatera Barat, Indonesia, 25119

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

The Axana Hotel is a hotel in a good neighborhood, which is located at West Padang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around The Axana Hotel

Jln. Bundo Kandung No.14-16, Padang Barat, Padang, Sumatera Barat, Indonesia, 25119

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Discover More About The Axana Hotel

Location

The Axana Hotel is a hotel in a good neighborhood, which is located at West Padang.

About The Axana Hotel

From business event to corporate gathering, The Axana Hotel provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at The Axana Hotel, a wonderful accommodation for your family holiday.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Axana Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Axana Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Axana Hotel.

All facilities in The Axana Hotel

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Things to Do

Fitness center
Garden
Hot tub
Karaoke
Massage
Outdoor pool
Sauna
Spa
Steam room
Poolside bar

Public Facilities

Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

Concierge
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Tours

Food and Drinks

A la carte breakfast
Bar
Nightclub
Poolside bar
Pub

In-room Facilities

Minibar
Refrigerator
Shower
TV

Transportation

Airport transfer
Car rental
Valet parking

General

AC
Family room
Swimming pool

Business Facilities

Business center
Meeting facilities

Sports and Recreations

Billiard
Fitness center

Shuttle Service

Airport transfer (surcharge)
Airport transfer

Family-friendly Facilities

Children pool

Nearby Facilities

ATM/Banking

Connectivity

Free WiFi

Accommodation Policy & General Information in The Axana Hotel

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Deposit

Deposit IDR 250,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

Extra Breakfast

Accommodation charges IDR 120,000/guest for extra breakfast.

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Axana Hotel	139
Number of floors in The Axana Hotel	6
Another facilities in The Axana Hotel	Fitness center, Garden, Hot tub, Karaoke, Massage

Frequently asked question in The Axana Hotel

What are available facilities at The Axana Hotel?

There are top facilites at The Axana Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Axana Hotel?

The standard check-in time at The Axana Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

Does The Axana Hotel provide breakfast?

Yes, The Axana Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Axana Hotel?

The Axana Hotel is a 4.0-star hotel.

How many floors does The Axana Hotel have?

The Axana Hotel has 6 floors.

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More Reviews from Other Guests in The Axana Hotel

Overall Ratings & Reviews The Axana Hotel

Traveloka (5.652)

Other sources (28)

8,1

Very Good

From 5.652 reviews

Provided by travelers on

Cleanliness

8,1

Room Comfort

8,0

Meal

8,0

Location

8,3

Service and Facilites

8,0

People often mention about The Axana Hotel

All

Ambiance (76)

Distance to City Center (75)

Staff Friendliness (74)

Accessibility (66)

Hotel Area (65)

Bedroom (61)

Bathroom (58)

Room Space (57)

Surroundings (54)

Check-in/out Time (49)

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Traveler Reviews The Axana Hotel

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Customer reviews

sihar p.

Business

8,2

/10

Reviewed 2 day(s) ago

Hotel facilities and cleanliness

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E***i

10,0

/10

Reviewed 3 day(s) ago

best...........................

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Kumala s.

10,0

/10

Reviewed 4 day(s) ago

Very happy, the food is also delicious, the view of the swimming pool is also good, highly recommended for holidays

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h***n

8,5

/10

Reviewed 4 day(s) ago

Strategic location in the city, easy to find food, luxury hotel but old, central AC room and can not be adjusted manually, I got a room whose AC is only stuck at 25, so I slept sweating. The corridor vibe is a bit scary, the pool on the rooftop is also scary at night dim with minimal lights. The receptionist staff is friendly, ordered a complete takeaway breakfast with fruit too. The room is very spacious, complete with a minibar.

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E***l

10,0

/10

Reviewed 5 day(s) ago

Very good, will try again

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Accommodation's Reply

16 Dec 2025

Dear Valued Guest, Aksana Padang Hotel would like to thank you for choosing Aksana Padang Hotel as your accommodation and for the excellent reviews and ratings you received during your stay. We are delighted that you were satisfied with the services we provided during your stay at Aksana Padang Hotel. We sincerely hope to welcome you and your family back to Aksana Padang Hotel again for an even better experience. Sincerely, Hendra Utma, Front Office Manager

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J***o

9,4

/10

Reviewed 7 day(s) ago

Clean and spacious rooms, soundproof rooms are okay, there is a fitness and massage area, swimming pool is okay, close to the city center, everywhere is close

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Accommodation's Reply

16 Dec 2025

Dear Valued Guest, Thank you for choosing Aksana Padong Hotel and for your almost perfect review. We are delighted that you enjoyed the clean and spacious rooms, soundproofing, fitness center, massage services, swimming pool, and excellent location near the city center. We look forward to welcoming you back again and hope to welcome your family to enjoy a comfortable stay at Aksana Padong Hotel. Sincerely, Hendra Utma, Front Office Manager

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J***o

Business

9,4

/10

Reviewed 7 day(s) ago

The room is clean and spacious, the soundproofing is okay, there is a fitness and massage place, the swimming pool is okay, close to the city center, everywhere is close.

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Accommodation's Reply

16 Dec 2025

Dear Valued Guest, Aksana Padang Hotel would like to thank you for choosing Aksana Padang Hotel as your accommodation and for the excellent reviews and ratings we received during your stay. We are delighted that you were satisfied with our clean and spacious rooms, soundproofing, fitness center, massage services, swimming pool, and convenient location near the city center. We hope to welcome you and your family back to Aksana Padang Hotel again for an even better experience. Sincerely, Hendra Utma, Front Office Manager

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R***y

Business

9,4

/10

Reviewed 1 week(s) ago

Friendly staff, clean room, clean hotel, good area, cozy.

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Accommodation's Reply

16 Dec 2025

Dear Valued Guest, Aksana Padang Hotel would like to thank you for choosing Aksana Padang Hotel as your accommodation and for the excellent reviews and ratings we received during your stay. We are delighted that you were satisfied with the friendliness of our staff, the cleanliness of the hotel, the comfortable atmosphere, and the convenient location. We hope to welcome you and your family back to Aksana Padang Hotel again for an even better experience. Sincerely, Hendra Utma, Front Office Manager

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M***M

Business

10,0

/10

Reviewed 1 week(s) ago

Friendly staff, clean hotel, clean rooms, clean bathrooms, comfortable atmosphere, easy access

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Accommodation's Reply

16 Dec 2025

Dear Valued Guest, From Aksana Padang Hotel: Thank you for choosing Aksana Padang Hotel as your accommodation and for your excellent review and rating during your stay. We are delighted that you enjoyed the friendliness of our staff, the cleanliness of the hotel, the warm and comfortable atmosphere, and the convenient location. We hope to welcome you and your family back to Aksana Padang Hotel again for an even better experience. Sincerely, Hendra Utma, Front Office Manager

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C***l

Leisure

8,4

/10

Reviewed 2 week(s) ago

The wifi is slow, the water heater takes a long time to heat up, but the rest of the service and room comfort are rated well.

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Accommodation's Reply

09 Dec 2025

Warm Greetings from The AXANA Padang Hotel Dear Valued Guest, Thank you for choosing The AXANA Padang Hotel as your accommodation choice and for leaving us a review and rating during your stay. We are delighted to know that our service and comfort in our rooms have made a good impression on you. Regarding the weak WiFi signal and the water heater taking a long time to heat up, we apologize for the inconvenience caused. The hotel has forwarded this feedback to the relevant team for immediate follow-up and improvement. We sincerely hope to welcome you and your family back to The AXANA Padang Hotel for an even better experience. Best regards, Hendra Utama, Front Office Manager

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Verified Traveler

Transit

8,5

/10

Reviewed 2 week(s) ago

The staff is friendly, you can leave your luggage at the lobby door when you leave because you can't check in yet.

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1 people find it helpful

Accommodation's Reply

08 Dec 2025

Warm Greetings from The AXANA Padang Hotel Dear Valued Guest, Thank you for choosing The AXANA Padang Hotel as your accommodation choice and for leaving us a review and rating throughout your stay. We are delighted to know that our staff are friendly. You may leave your luggage or belongings at the luggage storage room where our staff will take care of them. We look forward to welcoming you and your family back to The AXANA Padang Hotel with even better experiences. Best regards, Hendra Utama, Front Office Manager

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T***q

9,4

/10

Reviewed 2 week(s) ago

comfortable, clean, suitable for those who want to go on vacation to Padang city

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Accommodation's Reply

09 Dec 2025

Greetings from The AXANA Padang Hotel. Thank you for choosing The AXANA Padang Hotel as your accommodation and for leaving us a review and rating throughout your stay. We are delighted that you found our hotel comfortable and clean. We hope that we will be your preferred choice whenever you visit Padang. We look forward to welcoming you and your family back to The AXANA Padang Hotel for an even better experience. Best regards, Hendra Utama, Front Office Manager

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F***i

10,0

/10

Reviewed 2 week(s) ago

It was a great stay here. The facilities are complete.

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Accommodation's Reply

08 Dec 2025

Warm Greetings from The AXANA Padang Hotel Dear Valued Guest, Thank you for choosing The AXANA Padang Hotel as your accommodation and for giving us such a great review and rating. We are delighted that you were satisfied with our facilities and we look forward to welcoming you and your family back to The AXANA Padang Hotel for an even better experience. Best regards, Hendra Utama Front Office Manager

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T***y

Staycation

6,3

/10

Reviewed 3 week(s) ago

maybe kinda unlucky cause that's room really sucks, missing glass panel on bathroom, like no hot water, slow wifi, flooding parking space.

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Accommodation's Reply

04 Dec 2025

The AXANA Padang Hotel Best regards, I would like to thank you for choosing The AXANA Padang Hotel as your accommodation and thank you for your review and rating during your stay. We apologize for any inconvenience caused. We will investigate and fix it immediately. We look forward to welcoming you and your family back to The AXANA Padang Hotel for an even better experience. Best regards, Hendra Utama, Front Office Manager

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M***a

8,5

/10

Reviewed 3 week(s) ago

I've been here many times 🌼 the pool is quiet in the afternoon.. so it feels like you have it all to yourself.. 🫶🏻

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Accommodation's Reply

09 Dec 2025

The AXANA Padang Hotel Best regards, The AXANA Padang Thank you for choosing The AXANA Padang Hotel as your accommodation choice and for leaving us a review and rating throughout your stay. Thank you for coming back to stay with us often. We are glad that you enjoyed the poolside atmosphere in the afternoon, feeling more peaceful and comfortable, as if you had your own private pool. We sincerely hope to welcome you and your family back to The AXANA Padang Hotel for an even better experience. Best regards, Hendra Utama Front Office Manager

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S***r

Staycation

10,0

/10

Reviewed 4 week(s) ago

The staff is very friendly and the rooms are clean

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1 people find it helpful

Accommodation's Reply

04 Dec 2025

Warm greetings from The AXANA Padang. I would like to thank you for choosing The AXANA Padang as your accommodation and for the excellent review and rating throughout your stay. We are glad that you had a good experience with us, with our friendly staff and clean rooms. We look forward to welcoming you and your family back to The AXANA Padang for an even better experience. Best regards, Hendra Utama, Front Office Manager

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a***a

Leisure

8,5

/10

Reviewed 4 week(s) ago

fun................3

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Accommodation's Reply

04 Dec 2025

The AXANA Padang Hotel Best regards, I would like to thank you for choosing The AXANA Padang Hotel as your accommodation and for the excellent review and rating throughout your stay. We are very pleased that you had a good experience with us and we look forward to welcoming you and your family back to The AXANA Padang Hotel for an even better experience. Best regards, Hendra Utama Front Office Manager

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A***u

6,8

/10

Reviewed 4 week(s) ago

The hotel staff is friendly, but what needs to be considered is that the torn bathroom towels from the Majapahit era should not be used anymore, replace them with more suitable ones. There is no hair dryer in the room. It takes quite a long time for the AC to work to cool the room. The breakfast menu is very unvaried for a 4-star hotel, the rice is too dry, the black pepper chicken but the pepper is still in the form of large, whole balls, very little pastry, dry and rough cake. The hotel staff is friendly, that is the plus point. Hopefully it will be better in the future for Axana Hotel.

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2 people find it helpful

Accommodation's Reply

01 Dec 2025

Warm Greetings from The AXANA Padang Hotel Dear Valued Guest, Thank you for choosing The AXANA Padang Hotel as your accommodation choice and for leaving us a review and rating during your stay. We are delighted that you were impressed with the service of our staff, which is a great encouragement for us. However, we apologize for any inconvenience you experienced regarding our facilities. Your feedback is highly appreciated. We look forward to welcoming you and your family back to The AXANA Padang Hotel for an even better experience. Best regards, Hendra Utama, Front Office Manager

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E***n

Staycation

9,0

/10

Reviewed 4 week(s) ago

Everything good. I like to spending time right here. The problem umm when I first walked into the room, the toilet smelled really bad. Idk why

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Accommodation's Reply

09 Dec 2025

The AXANA Padang Hotel Sincerely yours, The AXANA Padang Hotel Thank you for choosing The AXANA Padang Hotel as your accommodation choice and for kindly leaving us a review and rating throughout your stay. We are very glad that you enjoyed your stay. Regarding the room you mentioned, we apologize for the inconvenience caused. This does not meet the standard of comfort that we aim to provide. We will follow up and review the matter thoroughly to ensure that this does not happen again during your next stay. We sincerely hope to welcome you and your family back to The AXANA Padang Hotel for an even better experience. Sincerely, Hendra Utama Front Office Manager

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E***n

6,9

/10

Reviewed 4 week(s) ago

Overall good but Hot water for showers didn’t working. For the next day i ask to receptionist, he say all the room are good, but how can i got the bathroom kinda smell and there’s no dustbin i get. The shampoo only 1 . Improve the facilities pls.

1 people find it helpful

Accommodation's Reply

01 Dec 2025

Greetings from The AXANA Padang Hotel. Thank you for choosing The AXANA Padang Hotel as your accommodation choice and for leaving us a review and rating throughout your stay. Based on your feedback, we apologize for any inconvenience you may have experienced during your stay. We apologize for the inconvenience and the delayed response. Your feedback is very valuable in improving our services in the future. We look forward to welcoming you and your family back to The AXANA Padang Hotel for an even better experience. Best regards, Hendra Utama, Front Office Manager

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.