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The Westin Surabaya
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The Westin Surabaya
Hotels
9,2
/10
Exceptional
533 reviews
What Guests Say About Their Stay
Staff Friendliness (41)
Ambiance (41)
Room Space (39)
Bedroom (39)
Martanto
10,0
/ 10
The best ever hotel in surabaya. Family trip for 3 nights. Clean hotel, comfort room, nice staffs, awesome breakfast. Nice view.
Chatrine
10,0
/ 10
Fantastic!! Their hospitality is really awesome! Room is quite big! The interior is superb! I think this is the best and no 1 five stars hotel at Surabaya !! The breakfast is super!! So many variant. But honestly I really appreciated how everybody treat guest really like a king and queen! Definitely come back soonest!
In the Area
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Pakuwon Mall, Jl. Puncak Indah Lontar No.2 , Wiyung, Surabaya, Jawa Timur, Indonesia, 60216
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in The Westin Surabaya
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What's around The Westin Surabaya
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Pakuwon Mall, Jl. Puncak Indah Lontar No.2 , Wiyung, Surabaya, Jawa Timur, Indonesia, 60216
Discover More About The Westin Surabaya
Location
The Westin Surabaya is located in area / city Wiyung.
About The Westin Surabaya
Whether you are planning an event or other special occasions, The Westin Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Westin Surabaya.
The Westin Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Are you a shopaholic? Staying at The Westin Surabaya will surely spoil you for numerous shopping centers nearby.
From business event to corporate gathering, The Westin Surabaya provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at The Westin Surabaya, a wonderful accommodation for your family holiday.
This hotel is an ideal choice for you, novice to professional golfers.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, The Westin Surabaya is suitable for you who value privacy during your stay.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Westin Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
The Westin Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at The Westin Surabaya.
All facilities in The Westin Surabaya
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Common Space
Food and Drinks
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Bar
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet breakfast
- Breakfast served to the table
- Breakfast (surcharge)
- Brunch
- Buffet dinner
- Buffet lunch
- Continental breakfast
- Dining area
- Gala dinner
- Gluten-free meals
- Hot breakfast
- No alcohol
- Set menu dinner
- Set menu lunch
- Show cooking restaurant
- Snacks
- Dietary menu
- Vegetarian meal
- Winery
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Doorman
- Express check-in
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Wedding service
General
- AC
- Ballroom
- Banquet
- Cloakroom
- Clothes dryer
- Connecting rooms
- Family room
- Non-smoking room
- Swimming pool
- Smoking area
- Smoke-free
Business Facilities
- Business center
- Business facilities
- Computer station
- Conference hostess
- Conference room
- Meeting facilities
- Photocopier
- PRINTER
- Projector
- Business centre
Things to Do
- Fitness center
- Garden
- Health club
- Massage
- Outdoor pool
- Picnic area
- Pool cabanas
- Pool sun loungers
- Spa
- Hot tub
Public Facilities
- Parking
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Bathrobe
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Separate shower and tub
- Shower
- TV
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
Sports and Recreations
- Badminton
- Basketball
- Fitness center
- Golf
- Golf course
- Golf practice
- Table tennis
- Tennis
Accessibilty
- Disabled access friendly
- Accessible bathroom
- Accessible parking
- In-room accessibility
- Roll-in shower
- Wheelchair accessible
Transportation
- Airport transfer
- Valet parking
- Valet parking (surcharge)
Kids and Pets
- CRIBS
- Highchairs
Connectivity
- INTERNATIONAL_CALL
- Free WiFi
Family-friendly Facilities
- Children pool
Shuttle Service
- Airport transfer (surcharge)
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in The Westin Surabaya
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
Early Check-in
You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at The Westin Surabaya | 204 |
Number of floors in The Westin Surabaya | 11 |
Another facilities in The Westin Surabaya | A la carte breakfast, A la carte dinner, A la carte lunch, Restaurant with AC, Bar |
Frequently asked question in The Westin Surabaya
What are available facilities at The Westin Surabaya?
There are top facilites at The Westin Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Westin Surabaya?
The standard check-in time at The Westin Surabaya is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The Westin Surabaya provide breakfast?
Yes, The Westin Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Westin Surabaya
Traveloka (533)
9,2
Exceptional
From 533 reviews
Provided by travelers on
Cleanliness
9,4
Room Comfort
9,4
Meal
9,3
Location
9,3
Service and Facilites
9,4
People often mention about The Westin Surabaya
All
Staff Friendliness (26)
Bedroom (25)
Hotel Area (25)
Ambiance (24)
Room Space (24)
Taste (24)
Accessibility (23)
Bathroom (23)
Variety (23)
In-house Restaurant (20)
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Traveler Reviews The Westin Surabaya
Number of reviews per page
20
40
Customer reviews
LS
Lainufar S.
Leisure
10,0
/10
Reviewed 2 week(s) ago
Hotel with maximum service. I will come back here.
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DT
Dina T.
Leisure
8,5
/10
Reviewed 3 week(s) ago
Staff friendly, room size good, and breakfast excellent.
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G***h
Staycation
9,6
/10
Reviewed 3 week(s) ago
Unfortunately there are no jacuzzi facilities for a hotel like the Westin.
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Y***a
10,0
/10
Reviewed 5 week(s) ago
The hotel is clean, the service is very friendly especially during breakfast, the service is super good, friendly and warm welcome. To Mr. Aziz & Mr. Rega…Thank you so much for your hospitality 🙏🙏🙏
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S***K
Staycation
10,0
/10
Reviewed 8 week(s) ago
all the staff are very friendly, 5 star food, everything is clean and fragrant... very comfortable.. the westin is the best
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G***i
Leisure
10,0
/10
Reviewed 9 week(s) ago
Continue to improve service and services and more affordable prices
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l***y
9,7
/10
Reviewed 10 week(s) ago
The best hotel for its service, the hotel is fragrant and clean.
Unfortunately, you have to pay for the minibar when you take it.
My experience staying at Gaia Hotel Bandung is that the minibar is completely free,
and is refilled when it runs out.
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ll
lenny l.
9,7
/10
Reviewed 10 week(s) ago
The best hotel for its very friendly service, the hotel is very clean and fragrant. It's just a shame that you have to pay for the mini bar if you take it. I stayed at Gaia Hotel Bandung for the mini bar, everything was free and it was refilled every day.
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EP
Erwin P. S.
10,0
/10
Reviewed 14 week(s) ago
This hotel has great rooms, facilities, and service, but what stands out the most is the incredible taste of the food! Moreover, the restaurant is the highest in Surabaya, offering a stunning view of the city. We even decided to staycation here for a few days (instead of touring Surabaya as originally planned) so we wouldn't miss the breakfast, afternoon snacks, and delicious dinners that were so tasty and unforgettable. Even though the menu changes every day, everything is still delicious.
For those in Surabaya, I highly recommend staying here and especially trying the food at The Westin Club on the 39th floor. Guaranteed to be satisfying.
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y***i
Staycation
10,0
/10
Reviewed 15 week(s) ago
Got a room right next to the club lounge. It was very easy. Next time I want that room again, Mr. Manager ☺️. Very comfortable and makes you feel at home. Complete food from morning to night is available. No need to look for food outside. It's worth it to book a club room. Satisfied
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y***i
Leisure
10,0
/10
Reviewed 15 week(s) ago
Very impressive. The first impression is so tempting, then I will come again because it is that addictive, both the food, the staff, homey, access to Pakuwon mall which is very close.
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1 people find it helpful
B***a
Business
8,5
/10
Reviewed 16 week(s) ago
nice place to go. very suitable for relaxing and business activities
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R***a
Leisure
10,0
/10
Reviewed 16 week(s) ago
It was wonderful. Delicious food with strategies area.
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YJ
Yang J. C.
7,0
/10
Reviewed 17 week(s) ago
The staff knock the door not waiting for me to open, he just open the door by himself, and tell me “ I thought no one is in this room”! Wth
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G***a
Business
10,0
/10
Reviewed 17 week(s) ago
1. The hotel staff was very friendly and helpful during check in.
2. The breakfast menu is very varied, so it can be adjusted to various tastes.
3. The location is very strategic with complete facilities.
4. The very clean and comfortable room makes for a pleasant and very memorable stay.
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1 people find it helpful
D***n
Business
10,0
/10
Reviewed 19 week(s) ago
Friendly hotel staff, both housekeeping, restaurant, reception and all hotel staff who meet in the corridor, in the lift, in the lobby and anywhere else.
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1 people find it helpful
rr
rinagustin r.
Business
10,0
/10
Reviewed 22 week(s) ago
Breakfast has many menu choices and is delicious. There is fresh juice with handpicked fruit.
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Accommodation's Reply
02 Dec 2024
Dear Mrs. Rinagustin R., Thank you for choosing The Westin Surabaya as your accommodation choice for you and your family. We are very pleased to know that you enjoyed your stay with us. I have conveyed your appreciation to my team. I am sure they are very happy and motivated. I look forward to welcoming you back to The Westin Surabaya in the near future. Warm Regards, The Westin Surabaya Management Team.
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CS
Caecilia S. W.
Staycation
10,0
/10
Reviewed 24 week(s) ago
There is no other word but is the best. From the beginning of arrival, check in process, room condition. Service, all are satisfying.
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Accommodation's Reply
07 Nov 2024
Dear Mrs. Caecilia SW, Thank you for choosing The Westin Surabaya as your choice of accommodation for you and your family. We are very pleased to know that you enjoyed your stay with us. I have conveyed your appreciation to my team. I am sure they are very happy and motivated. I look forward to welcoming you back to The Westin Surabaya in the near future. Warm Regards, The Westin Surabaya Management Team.
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O***e
Transit
8,5
/10
Reviewed 25 week(s) ago
Good location: beach is walkable, restaurants and cafes are near. Room is spacious for the price, and place don't have much furniture. Water is working well, even though water pressure is not strong. There is netflix, wifi, and phone. Parking for car is limited to roadside parking, more suitable for bike parking. Overall, OK place to stay.
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1 people find it helpful
Accommodation's Reply
05 Nov 2024
Dear Valued guest, Warmest greetings from Surabaya! Thank you for choosing our hotel as your accommodation during you lovely stay in Surabaya. And thank you for the valuable review, we are very glad to know that you had a great stay with us. We look forward to welcoming you back here in Surabaya! Best regards, The Westin Surabaya team.
SJ
Semuel J.
Staycation
10,0
/10
Reviewed 31 week(s) ago
One word"satisfying"and would come again 😊.
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Accommodation's Reply
19 Sep 2024
Dear Mr. Semuel J., Warmest greetings from Surabaya! Thank you for choosing our hotel as your accommodation during you lovely stay in Surabaya. And thank you for the valuable review, we are very glad to know that you had a great stay with us. We look forward to welcoming you back here in Surabaya! Best regards, The Westin Surabaya team.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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