Verwood Hotel and Serviced Residence Surabaya

Hotels
Preferred Partner
8,4
/10

Very Good

4.280 reviews

What Guests Say About Their Stay

Staff Friendliness (47)
Bedroom (41)
Room Space (40)
Accessibility (39)
Erna E. P.
8,8
/ 10
The rooms are large and comfortable. Feels like at my own home...
Okky R. P.
10,0
/ 10
Great hotel for family, good food and clean room.
Ardian
9,7
/ 10
It was a pleasant stay. Staffs has been very helpful. They maintain the service level even during the night. I will definitely return when I am around.
Sally Sally
10,0
/ 10
It was great! I will be back to stay at this hotel.
Dennis A. K.
10,0
/ 10
Great place to stay. Location is perfect. Customer service always great.
In the Area
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Jl Raya Kupang Indah, Sukomanunggal, Surabaya, Jawa Timur, Indonesia, 60189

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Verwood Hotel & Serviced Residence Verwood Hotel and Serviced Residence Surabaya is a hotel in a good neighborhood, which is located at Sukomanunggal. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Verwood Hotel and Serviced Residence Surabaya

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Jl Raya Kupang Indah, Sukomanunggal, Surabaya, Jawa Timur, Indonesia, 60189
Others Verwood Hotel and Serviced Residence Surabaya
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Discover More About Verwood Hotel and Serviced Residence Surabaya

About Verwood Hotel and Serviced Residence Surabaya

Verwood Hotel and Serviced Residence Surabaya is a premier accommodation option located in the heart of Surabaya, Indonesia. This modern hotel combines luxury with comfort, making it an ideal choice for both business and leisure travelers. With its strategic location, guests can easily access various attractions, shopping centers, and dining options, ensuring a convenient stay. The hotel features a contemporary design that reflects the vibrant culture of Surabaya while providing a serene atmosphere for relaxation.

One of the standout features of Verwood Hotel is its spacious rooms and serviced residences, which are designed to cater to the needs of all types of travelers. Whether you are visiting for a short business trip or an extended family vacation, the hotel offers a variety of accommodation options, including deluxe rooms, suites, and serviced apartments. Each unit is equipped with modern amenities such as free Wi-Fi, flat-screen TVs, and kitchen facilities, ensuring that guests feel right at home.

In addition to comfortable accommodations, Verwood Hotel and Serviced Residence Surabaya boasts a range of facilities that enhance the guest experience. The hotel features a well-equipped fitness center, a swimming pool, and a relaxing spa, allowing guests to unwind after a long day of exploring the city. The on-site restaurant serves a delectable selection of local and international cuisine, making it easy for guests to enjoy a satisfying meal without leaving the premises.

Moreover, the hotel prides itself on its exceptional customer service. The friendly and professional staff are always on hand to assist guests with any inquiries or requests, ensuring a pleasant and memorable stay. Whether you need help with transportation, recommendations for local attractions, or assistance with hotel services, the team at Verwood Hotel is dedicated to making your experience as enjoyable as possible.

Why You Should Stay at Verwood Hotel and Serviced Residence Surabaya

Choosing Verwood Hotel and Serviced Residence Surabaya for your stay comes with numerous benefits. First and foremost, the hotel’s prime location allows easy access to key attractions in Surabaya, making it a convenient base for exploring the city. Additionally, the combination of luxury accommodations and top-notch facilities ensures that guests have everything they need for a comfortable stay.

Another reason to stay at Verwood is the hotel’s commitment to providing a personalized experience. The staff goes above and beyond to cater to the unique needs of each guest, whether it’s arranging transportation or providing local insights. This level of service sets Verwood apart from other hotels in the area.

Best Time to Stay at Verwood Hotel and Serviced Residence Surabaya

The best time to visit Surabaya and stay at Verwood Hotel is during the dry season, which typically runs from April to October. During these months, the weather is generally pleasant, making it ideal for outdoor activities and sightseeing. Additionally, this period coincides with various cultural festivals and events in Surabaya, providing guests with a unique opportunity to experience the local culture.

Transportation and Accessibility

Access to the Airport

Verwood Hotel and Serviced Residence Surabaya is conveniently located approximately 30 minutes from Juanda International Airport, making it easily accessible for travelers arriving by air. The hotel offers airport transfer services, ensuring a hassle-free journey to and from the airport. Guests can also opt for taxi services or ride-sharing apps, which are readily available in the area.

Public Transportation

For those looking to explore Surabaya using public transportation, the hotel is well-connected to various bus and train services. The nearby bus stops provide access to different parts of the city, while the train station is just a short distance away. This makes it easy for guests to navigate Surabaya and visit popular attractions without the need for a private vehicle.

Unique Facilities at Verwood Hotel and Serviced Residence Surabaya

1. Swimming Pool

The hotel features a stunning outdoor swimming pool, perfect for a refreshing dip after a day of exploring the city. Surrounded by lush greenery, the pool area provides a tranquil escape where guests can relax and soak up the sun.

2. Fitness Center

For fitness enthusiasts, Verwood Hotel offers a fully equipped fitness center with modern exercise equipment. Guests can maintain their workout routine while enjoying their stay, ensuring they stay active and healthy.

3. Spa Services

The on-site spa provides a range of rejuvenating treatments, including massages, facials, and body scrubs. Guests can indulge in a pampering session to unwind and relieve stress during their stay.

Nearby Attractions at Verwood Hotel and Serviced Residence Surabaya

1. Tugu Pahlawan (Heroes Monument)

Located just 5 km from Verwood Hotel, Tugu Pahlawan is a significant landmark in Surabaya, commemorating the heroes of the Indonesian struggle for independence. The monument is surrounded by a beautiful park, making it a great spot for a leisurely stroll and photo opportunities.

2. Surabaya Zoo

Approximately 6 km from the hotel, Surabaya Zoo is one of the oldest zoos in Southeast Asia. Home to a diverse range of animals, including endangered species, the zoo offers an educational experience for visitors of all ages.

3. House of Sampoerna

Just 4 km away, the House of Sampoerna is a fascinating museum that showcases the history of Indonesia’s clove cigarette industry. Visitors can take guided tours to learn about the production process and the cultural significance of this unique product.

4. Surabaya Plaza

Located 3 km from the hotel, Surabaya Plaza is a popular shopping destination featuring a variety of local and international brands. With numerous dining options and entertainment facilities, it’s a great place to spend a day shopping and relaxing.

5. Masjid Al-Akbar

About 8 km from Verwood Hotel, Masjid Al-Akbar is one of the largest mosques in Indonesia. Its stunning architecture and serene atmosphere make it a must-visit for those interested in cultural and religious sites.

6. Kenjeran Beach

Approximately 10 km from the hotel, Kenjeran Beach is a beautiful coastal area where visitors can enjoy the sun, sand, and sea. The beach is perfect for a relaxing day out, with various water sports and local food stalls available.

7. Surabaya North Quay

Located around 7 km from Verwood Hotel, Surabaya North Quay is a vibrant waterfront area featuring restaurants, shops, and entertainment options. It’s an excellent place to enjoy a meal while taking in views of the harbor.

8. Ciputra Waterpark

About 12 km from the hotel, Ciputra Waterpark is one of the largest water parks in Indonesia. It offers a variety of thrilling water rides and attractions, making it a fun destination for families and adventure seekers.

9. Jembatan Merah (Red Bridge)

Located 5 km from Verwood Hotel, Jembatan Merah is an iconic bridge that holds historical significance in Surabaya. It’s a great spot for photography and offers a glimpse into the city’s rich history.

10. Surabaya Museum

Just 6 km away, the Surabaya Museum showcases the city’s history and culture through various exhibits and artifacts. It’s an informative stop for those looking to learn more about Surabaya’s past.

Tips and Tricks for Staying at Verwood Hotel and Serviced Residence Surabaya

Tips During Your Stay

To make the most of your stay at Verwood Hotel, consider taking advantage of the hotel’s concierge services. They can assist you with booking tours, making restaurant reservations, and providing local insights to enhance your experience. Additionally, don’t forget to explore the nearby attractions, as many are within walking distance or a short drive away.

Tips for Enjoying Hotel Facilities

Make sure to take full advantage of the hotel’s facilities during your stay. Start your day with a workout at the fitness center, followed by a refreshing swim in the pool. In the evening, treat yourself to a relaxing spa session to unwind after a busy day. Dining at the hotel’s restaurant is also a must, as they offer a variety of delicious dishes that cater to different tastes.

Why Book Verwood Hotel and Serviced Residence Surabaya on Traveloka

Extensive Accommodation Options

When you book through Traveloka, you gain access to a wide range of accommodation options, from budget-friendly hotels to luxurious villas and serviced residences. Verwood Hotel and Serviced Residence Surabaya offers various room types to suit your needs, ensuring a comfortable stay regardless of your budget.

Easy and Flexible Payment Options

Traveloka provides convenient payment options, including the ability to pay at the hotel. This flexibility allows you to manage your travel budget more effectively. Additionally, the PayLater feature enables you to book your stay now and pay later, making it easier to plan your trip without financial stress.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which offers amazing benefits and special perks. As you accumulate points, you can enjoy discounts on future bookings, exclusive offers, and priority customer service, enhancing your overall travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at various accommodations, including Verwood Hotel. These reviews provide valuable insights into the quality of service, cleanliness, and overall experience, helping you make informed decisions when booking your stay.

With all these advantages, there’s no reason not to choose Verwood Hotel and Serviced Residence Surabaya for your next trip. Booking hotel now via Traveloka and enjoy an unforgettable holiday experience!

All facilities in Verwood Hotel and Serviced Residence Surabaya

Others Verwood Hotel and Serviced Residence Surabaya
Others

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Breakfast (surcharge)
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Continental breakfast
  • Dining area
  • Gala dinner
  • Hot breakfast
  • Poolside bar
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant
  • Snack bar
  • Snacks
  • Dietary menu
  • Winery

Public Facilities

  • Parking
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Early Check-in
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Wedding service

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Recreation room
  • Smoking area
  • Terrace

Things to Do

  • Children play area
  • Fitness center
  • Health club
  • Massage
  • Outdoor pool
  • Outdoor pool
  • Pool sun loungers
  • Sauna
  • Spa
  • Hot tub

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Minibar
  • Shower
  • TV

Transportation

  • Airport transfer
  • Area shuttle
  • Limo or town car service
  • Secure parking
  • Shopping center shuttle
  • Valet parking (surcharge)

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Sports and Recreations

  • Basketball
  • Billiard
  • Darts
  • Fitness center
  • Outdoor tennis court
  • Tennis

Accessibilty

  • Disabled access friendly
  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • Wheelchair accessible

Nearby Facilities

  • Grocery
  • Shops
  • Supermarket

Family-friendly Facilities

  • Kids club
  • Children pool

Connectivity

  • Internet point
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Verwood Hotel and Serviced Residence Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.

Extra Breakfast

Accommodation charges IDR 150,000/guest for extra breakfast.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Verwood Hotel and Serviced Residence Surabaya
452
Number of floors in Verwood Hotel and Serviced Residence Surabaya
14
Another facilities in Verwood Hotel and Serviced Residence Surabaya
A la carte breakfast, A la carte dinner, A la carte lunch, Restaurant with AC, Bar

Frequently asked question in Verwood Hotel and Serviced Residence Surabaya

What are available facilities at Verwood Hotel and Serviced Residence Surabaya?
There are top facilites at Verwood Hotel and Serviced Residence Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Verwood Hotel and Serviced Residence Surabaya?
The standard check-in time at Verwood Hotel and Serviced Residence Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Verwood Hotel and Serviced Residence Surabaya provide breakfast?
Yes, Verwood Hotel and Serviced Residence Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Verwood Hotel and Serviced Residence Surabaya

8,4
Very Good

From 4.280 reviews

Provided by travelers on
Cleanliness

8,4

Room Comfort

8,4

Meal

8,3

Location

8,5

Service and Facilites

8,4

People often mention about Verwood Hotel and Serviced Residence Surabaya
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Keramahan Staff (38)
Akses (34)
Suasana (32)
Kamar Tidur (32)
Ukuran Kamar (31)
Kamar Mandi (29)
Kekedapan Suara (27)
Area Hotel (27)
Lingkungan Sekitar (26)
Jarak ke Pusat Kota (25)
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Traveler Reviews Verwood Hotel and Serviced Residence Surabaya

Number of reviews per page
20
40
Customer reviews
B***y
icon-origin-TRAVELOKA

9,4

/10

Reviewed 3 week(s) ago

Overall good, but maybe needs to be renovated so that the impression of the old hotel disappears.
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Accommodation's Reply
10 Apr 2025
Dear Mr./Mrs. B*y, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are very happy to be able to provide the best service for you and guest satisfaction is a source of pride for us. And we also apologize for any inconvenience that occurred during your stay, We will continue to improvise in developing products, services and facilities at Verwood Hotel & Serviced Residence Surabaya. We hope to serve you again in the future. Best regards, Sukamto. General Manager.
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r***t
icon-Leisure
Leisure
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10,0

/10

Reviewed 7 week(s) ago

Good location. Friendly staff. Nice hotel room. Food is okay. Will book again next time.
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1 people find it helpful

Accommodation's Reply
10 Mar 2025
Dear Mr./Mrs. R*t, Welcome to the Neighborhood! Thank you for taking the time to share your experience of staying with us. We are very happy to know that your experience and overall experience were very pleasant and memorable. It is an honor for us to know that you liked and enjoyed our facilities. Once again, thank you very much and we look forward to seeing you again on your next visit. Best regards,. Sukamto. General Manager.
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A***s
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9,1

/10

Reviewed 7 week(s) ago

Overall, it's pretty good for staying around Surabaya city.
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Accommodation's Reply
10 Mar 2025
Dear Mr./Mrs. A*s, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are glad that you enjoyed your stay with us. Once again, thank you very much and we look forward to seeing you again on your next visit. Best Regards,. Sukamto. General Manager.
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G***a
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6,5

/10

Reviewed 7 week(s) ago

Rooms are not very clean, food is ordinary, only 1 cm of lift can be used
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Accommodation's Reply
05 Mar 2025
Dear Mr./Mrs. G*a, Welcome to the Neighborhood! First of all, we would like to thank you for taking the time to share your review of our service. We are very sorry that we could not meet your expectations during your stay at Verwood Hotel & Serviced Residence Surabaya. We would like to express our deepest apologies for the inconvenience and disappointment. Your suggestions and criticisms will help us to be better in the future, and we will improve and enhance our services & facilities. We really hope to be able to provide better service on your next visit. Best regards,. Sukamto. General Manager
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G***a
icon-origin-TRAVELOKA

6,5

/10

Reviewed 8 week(s) ago

Staff is not friendly, not flexible, rooms are not clean, only 1 lift can be used, toilets are dirty, food is lacking
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Accommodation's Reply
05 Mar 2025
Dear Mr./Mrs. G*a, Welcome to the Neighborhood! First of all, we would like to thank you for taking the time to share your review of our service. We deeply regret that we were unable to meet your expectations during your stay at Verwood Hotel & Serviced Residence Surabaya. We sincerely apologize for the inconvenience and disappointment. Your suggestions and criticisms will help us to be better in the future, and we will improve and enhance our services & facilities. We sincerely hope to be able to provide better service on your next visit. Best regards,. Sukamto. General Manager.
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S***o
icon-Business
Business
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8,5

/10

Reviewed 8 week(s) ago

The service is satisfactory, the food is delicious, transportation is easy, close to the culinary area.
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Accommodation's Reply
28 Feb 2025
Dear Mr./Mrs. S*o, Welcome to the Neighborhood! Thank you for taking the time to share your experience of staying with us. We are very happy to know that your experience and overall experience were very pleasant and memorable. It is an honor for us to know that you liked and enjoyed our facilities. Once again, thank you very much and we look forward to seeing you again on your next visit. Best regards,. Sukamto. General Manager.
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Titik S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9,7

/10

Reviewed 12 week(s) ago

friendly hotel staff.. we were helped to carry our things to the room.. the room facilities and cleanliness were good. I liked staying here.
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1 people find it helpful

Accommodation's Reply
05 Feb 2025
Dear Mrs. Titik, Welcome to the Neighborhood! Thank you for taking the time to share your experience of staying with us. We are very happy to know that your experience and overall experience were very pleasant and memorable. It is an honor for us to know that you liked and enjoyed our facilities. Once again, thank you very much and we look forward to seeing you again on your next visit. Best regards,. Sukamto. General Manager.
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F***y
icon-Staycation
Staycation
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9,3

/10

Reviewed 13 week(s) ago

It turned out to be quite an old hotel, I was shocked when I got out of the elevator because the lighting was lacking (dim) I stayed overnight but couldn't sleep, either because of my thoughts or other things, I brought a 3 year old child who is used to moving hotels but this is the first time he's been cranky at night and can't sleep well either 🙈 So I really felt the aura and air at night was not good 🙏 But the waiters and staff were all friendly. I was in room 1208, please check the toilet again because it seems like it needs to be replaced because the water is always cloudy even though it has been flushed repeatedly 🙏
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1 people find it helpful

Accommodation's Reply
30 Jan 2025
Dear Mr./Mrs. F*y, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are very happy to be able to provide the best service for you and guest satisfaction is a source of pride for us. And we also apologize for any inconvenience that occurred during your stay, We will continue to improvise in developing products, services and facilities at Verwood Hotel & Serviced Residence Surabaya. We hope to serve you again in the future. Best regards,. Sukamto. General Manager.
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E***o
icon-origin-TRAVELOKA

10,0

/10

Reviewed 14 week(s) ago

Very good recommendation for travelers
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Accommodation's Reply
30 Jan 2025
Dear Mr./Mrs. E*o, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are glad that you enjoyed your stay with us. Once again, thank you very much and we look forward to seeing you again on your next visit. Best Regards,. Sukamto. General Manager.
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I Putu Y.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10,0

/10

Reviewed 14 week(s) ago

Good and friendly staff, service ok
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1 people find it helpful

Accommodation's Reply
30 Jan 2025
Dear Mr. i putu, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are glad that you enjoyed your stay with us. Once again, thank you very much and we look forward to seeing you again on your next visit. Best Regards,. Sukamto. General Manager.
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Anggih E. M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10,0

/10

Reviewed 15 week(s) ago

all staff are friendly and very helpful, check-in and checkout process is fast without any obstacles, food is very diverse, swimming pool is also spacious and there is a pool for children. the only thing that is not comfortable is the room is not soundproof, we clearly heard other people's conversations passing in front of the room. Other than that there is no problem..
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3 people find it helpful

Accommodation's Reply
30 Jan 2025
Dear Mr./Mrs. Anggih, Welcome to the Neighborhood! Thank you for taking the time to share your experience of staying with us. We are very happy to know that your experience and overall experience were very pleasant and memorable. It is an honor for us to know that you liked and enjoyed our facilities. Once again, thank you very much and we look forward to seeing you again on your next visit. Best regards,. Sukamto. General Manager.
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Evi N.
icon-origin-TRAVELOKA

6,5

/10

Reviewed 17 week(s) ago

The room smells musty, like there haven't been any visitors for a long time, the parking outside is a bit of a hassle when it rains.
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2 people find it helpful

Accommodation's Reply
27 Dec 2024
Dear Mrs. Evi, Welcome to the Neighborhood! First of all, we would like to thank you for taking the time to share your review of our service. We are very sorry that we could not meet your expectations during your stay at Verwood Hotel & Serviced Residence Surabaya. We sincerely apologize for the inconvenience and disappointment. Your suggestions and criticisms will help us to be better in the future, and we will improve and enhance our services & facilities. We really hope to be able to provide better service on your next visit. Best regards,. Sukamto. General Manager.
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Lingga D.
icon-origin-TRAVELOKA

9,4

/10

Reviewed 18 week(s) ago

The hotel is comfortable, the rooms are spacious and clean, the breakfast is delicious.
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Accommodation's Reply
27 Dec 2024
Dear Mrs. Lingga, Welcome to the Neighborhood! Thank you for taking the time to share your experience of staying with us. We are very happy to know that your experience and overall experience were very pleasant and memorable. It is an honor for us to know that you liked and enjoyed our facilities. Once again, thank you very much and we look forward to seeing you again on your next visit. Best regards,. Sukamto. General Manager.
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Fitri A.
icon-origin-TRAVELOKA

9,4

/10

Reviewed 18 week(s) ago

first time to Surabaya and choosing to stay here is the right choice with the atmosphere and staff are very friendly, next trip back again 😃
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Accommodation's Reply
27 Dec 2024
Dear Ms. Fitria, Welcome to the Neighborhood! Thank you for taking the time to share your experience of staying with us. We are very happy to know that your experience and overall experience were very pleasant and memorable. It is an honor for us to know that you liked and enjoyed our facilities. Once again, thank you very much and we look forward to seeing you again on your next visit. Best regards,. Sukamto. General Manager.
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y***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8,2

/10

Reviewed 19 week(s) ago

Comfortable apartment to stay with family
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2 people find it helpful

Accommodation's Reply
02 Jan 2025
Dear Mr./Mrs. Y*s, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are glad that you enjoyed your stay with us. Once again, thank you very much and we look forward to seeing you again on your next visit. Best Regards,. Sukamto. General Manager.
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DEDI FADILLAH
icon-origin-TRAVELOKA

10,0

/10

Reviewed 21 week(s) ago

Overall, ok. Breakfast is delicious and varied. Rooms and service are also very good. Location is also strategic
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Accommodation's Reply
02 Dec 2024
Dear Mr. Dedi, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are glad that you enjoyed your stay with us. Once again, thank you very much and we look forward to seeing you again on your next visit. Best Regards,. Sukamto. General Manager.
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Selvy S.
icon-Business
Business
icon-origin-TRAVELOKA

9,7

/10

Reviewed 21 week(s) ago

I am a regular when I go to Kesby, I definitely stay here, the cleanliness of the room and toilet is unquestionable. If there are complaints, the response is also very fast. The swimming pool is also clean. There are many food stalls around the hotel, it's really the best 👍👍👍👍👍
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Accommodation's Reply
26 Nov 2024
Dear Mrs. Silvy, Welcome to the Neighborhood! Thank you for taking the time to share your experience of staying with us. We are very happy to know that your experience and overall experience were very pleasant and memorable. It is an honor for us to know that you liked and enjoyed our facilities. Once again, thank you very much and we look forward to seeing you again on your next visit. Best regards,. Sukamto. General Manager.
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R***a
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Staycation
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9,1

/10

Reviewed 22 week(s) ago

When we entered, it was really quiet, it looked old and a bit unconvincing (But it turned out that when we checked out, the car park was full) When we entered, the lobby was really nice and the receptionist staff were very friendly. When we entered the room, the hallway was a bit dark (during the day) but it turned out that at night all the lights were turned on so the hallway didn't feel dark at all The room was very comfortable, quiet, the AC was cold, the hot water worked well. The parking lot did look a bit dirty, but it was quite spacious. The location is very close to the toll entrance, so everywhere feels close. When you leave the hotel, there are lots of food choices (from cheap to expensive) and some are open until early morning. It was a pleasant experience for me and my husband to stay a day at Verwood. Will definitely come back here if we go to Surabaya. Thank you
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Accommodation's Reply
02 Dec 2024
Dear Mr./Mrs. R*a, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are very pleased to be able to provide the best service for you and guest satisfaction is a source of pride for us. And we also apologize for any inconvenience that occurred during your stay, We will continue to improvise in developing products, services and facilities at Verwood Hotel & Serviced Residence Surabaya. We hope to serve you again in the future. Best regards,. Sukamto. General Manager.
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Rangga A.
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8,5

/10

Reviewed 22 week(s) ago

+ The food is very well prepared and the taste is also delicious. + Friendly receptionists (minus for the management not providing security or people to help lift luggage) because the receptionist is a woman and we don't feel comfortable so we lift the suitcases ourselves. + Cold AC. Minuses: - The ambience of the hotel is very old and a bit dim, but the room is still considered ok. - Clean too. - The mattress needs to be renewed because it has sunk. - The swimming pool is dirty
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4 people find it helpful

Accommodation's Reply
25 Nov 2024
Dear Mr. Rangga, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are very happy to be able to provide the best service for you and guest satisfaction is a source of pride for us. And we also apologize for the inconvenience that occurred during your stay. We will continue to improvise in developing products, services and facilities at Verwood Hotel & Serviced Residence Surabaya. We hope to serve you again in the future. Best regards,. Sukamto. General Manager.
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Monika A.
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8,2

/10

Reviewed 23 week(s) ago

friendly and satisfying service. comfortable bed tv is not big enough.. hohohoo 11th floor can see the view from above in the morning or at night. for breakfast, complete, I like it... just a bit gaflok because the building may be old, but it can still be used to stay comfortably... The swimming pool is quite large, but please change the water once in a while so that those who swim get hit by the water don't get sore.. .over all... Thank you Verwood..
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Accommodation's Reply
19 Nov 2024
Dear Ms. Monika, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are very happy to be able to provide the best service for you and guest satisfaction is a source of pride for us. And we also apologize for the inconvenience that occurred during your stay, We will continue to improvise in developing products, services and facilities at Verwood Hotel & Serviced Residence Surabaya. We hope to serve you again in the future. Best regards,. Sukamto. General Manager.
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