The staffs are friendly and very helpful, they upgraded our room to a cozy and comfort room for our family. The room was very clean and equipped with coffee machine, water heater, microwave, hairdryer and also washing machine. The front desk also helped us to send our luggages to our hotel in Tokyo, they even contacted our hotel in Tokyo to confirm our booking before sending our luggage to Tokyo. There's also a convenience store across the hotel. Arigato gozaimashita Mercure 😊