I booked 5 rooms for 9pax under my name via app. This is the first time we used app and also first time booking this hotel, The process was so easy and fuss-free. We love everything about this hotel: the location was great, just next to Dataran Pahlawan Melaka Megamall and close proximity to Jonker Street and other attractions. There are also many good eateries with walking proximity. The hotel staff were also friendly and helpful. The only 2 complaints we had were, the rooms were not ready on time for our check-in at 3, and even after 1 hour 's wait. We couldn't wait longer and left to eat and explored at Jonker Street. When we returned after 9.30pm to get our keys, the receptionist who served us has left for the day. When we went to our rooms, we realised the receptionist who served us may not understand English very well. We told her we want 4 rooms be have twin beds but ended up, we had all 5 rooms with Queen or double bed. Does the hotel not have twin-beds or she understand twin beds as double bed? We were too tired to find and accept with some discomfort. Other than that, we are happy with everything else.