Front desk office was attentive and polite. There was also a counter which had fruit infused cold water. This is an excellent way to beat the heat! The room was clean and quite spacious. I tried the breakfast and the choice of food was excellent, and delicious. There was cereal, salad, yogurt, juice, western dishes, nasi lemak with delicious rendang, dimsum, etc. There was also tea, coffee and fruit infused water which was a great healthy option. Hotel location is excellent (less than 5 minute walk to Queensbay mall, short drive to airport). Highly recommended hotel for your next stay in Penang.