Pan Pacific Singapore

Hotels
Sustainable Hotel
9,1
/10
Exceptional
3.135 reviews

What Guests Say About Their Stay

Surroundings (8)
Staff Friendliness (8)
Bathroom (8)
Distance To City Center (7)

D***l

10,0
/ 10
I had a wonderful stay at Pan Pacific Singapore on 5 March. The hotel is beautifully maintained, the rooms are spacious and comfortable, and the service was excellent throughout my stay. The staff were very professional and welcoming, which made the experience even more enjoyable. The location is also very convenient. I would definitely stay here again.

Lia m.

9,7
/ 10
Hotelnya super bersih, staff super ramah dan sangat membantu, dekat dengan stasiun MRT, lokasi strategis dan berada di atas mal jadi mudah kalau mau belanja. Puas stay di hotel ini.

Nima

9,7
/ 10
Would recommend! Great choice for a staycation! The location is very good as is connected to three big malls. The lobby and bubble lifts are really eye-catching with the design of John Portman architecture! The hotel is big with different facilities including a pool, chess, gym, table tennis, kids playing area, etc. Staff are generally kind and responsive; Special Kodus to Abhi (from reception) and Rey (for entertainment) who made a good impression that we recalled their names :) They ensure we have a good time at Pan Pacific. We could have early check-in and slight late check-out, with a Deluxe room view of Swissotel. The room doesn't feel luxurious and modern but is comfortable. Surprisingly there is no coffee machine. Breakfast is a buffet with a wide variety and nice quality. Sadly exterior lifts below level 22 rooms cannot be used easily.

Lucas

9,7
/ 10
Extremely pleasant stay here at Pan Pacific, excellent service by hotel staff throughout. Great experience would definitely return in the future. They threw in a free room upgrade as we could not enjoy breakfast at Edge due to the new dining restrictions ๐Ÿ˜”

Chloe W.

8,5
/ 10
We stayed 1 night during the Hari Raya holiday. Room was clean though a bit dated. Check in and out was smooth. Many food options available. We went Hai Tien Lo and the food was awesome. Buffet at Edge was very good too!
In the Area
See Map
7 Raffles Boulevard, Marina Square, Marina Bay, Singapore, 039595

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Pan Pacific Singapore is a good choice when you are visiting Marina Bay. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Pan Pacific Singapore

7 Raffles Boulevard, Marina Square, Marina Bay, Singapore, 039595
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Lobby Pan Pacific Singapore
Exterior 2 Pan Pacific Singapore

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About Pan Pacific Singapore

Located in the heart of Singapore's vibrant Marina Bay area, the

Pan Pacific Singapore

is a luxurious hotel that seamlessly blends modern elegance with traditional hospitality. This five-star establishment is renowned for its stunning architecture, exceptional service, and a plethora of amenities that cater to both leisure and business travelers. With its strategic location, guests can enjoy breathtaking views of the city skyline and easy access to some of Singapore's most iconic attractions.

The hotel features 790 well-appointed rooms and suites, each designed with comfort and sophistication in mind. Guests can choose from a variety of accommodations, including Pacific Club Rooms that offer exclusive access to the Pacific Club Lounge, where complimentary breakfast and evening cocktails await. The interiors are adorned with contemporary furnishings and equipped with modern conveniences such as high-speed Wi-Fi, flat-screen TVs, and luxurious bathrooms.

One of the standout features of Pan Pacific Singapore is its commitment to providing a holistic experience. The hotel boasts a stunning outdoor swimming pool surrounded by lush greenery, a well-equipped fitness center, and a luxurious spa offering a range of rejuvenating treatments. Dining options are plentiful, with several on-site restaurants serving a diverse array of cuisines, from authentic Asian dishes to international favorites. The hotel's signature restaurant, Keyaki, is particularly popular for its exquisite Japanese cuisine.

For business travelers, Pan Pacific Singapore offers extensive meeting and event facilities, including a grand ballroom that can accommodate up to 1,000 guests. The hotelโ€™s dedicated events team ensures that every detail is taken care of, making it an ideal venue for conferences, weddings, and corporate gatherings.

In addition to its luxurious accommodations and facilities, the hotel is conveniently located near major shopping districts, cultural landmarks, and entertainment hubs. Guests can easily explore the nearby Marina Bay Sands, Gardens by the Bay, and the bustling Orchard Road shopping street. With its perfect blend of luxury, convenience, and exceptional service, Pan Pacific Singapore is an ideal choice for travelers seeking an unforgettable stay in Singapore.

Why You Should Stay at Pan Pacific Singapore

Staying at Pan Pacific Singapore means immersing yourself in a world of luxury and comfort. The hotelโ€™s prime location allows you to explore the best of Singapore with ease. Whether youโ€™re in town for business or leisure, the hotelโ€™s extensive facilities cater to all your needs. From the moment you step into the grand lobby, youโ€™ll be greeted by friendly staff who are dedicated to making your stay as enjoyable as possible. The combination of top-notch amenities, exquisite dining options, and a serene atmosphere makes Pan Pacific Singapore a standout choice for any traveler.

Best Time to Stay at Pan Pacific Singapore

The best time to visit Singapore is during the dry season, which typically runs from February to April. During these months, the weather is pleasant, making it ideal for outdoor activities and sightseeing. Additionally, this period coincides with several local festivals, such as the Chinese New Year, which offers a unique cultural experience. However, if you prefer to avoid the crowds, consider visiting during the shoulder months of May and September, when hotel rates may be more affordable, and attractions are less crowded.

Transportation and Accessibility

Access to the Airport

Pan Pacific Singapore is conveniently located approximately 20 minutes from Changi Airport, one of the worldโ€™s best airports. Guests can easily reach the hotel via taxi, which is the most straightforward option. Alternatively, the airport shuttle service is available, providing a cost-effective way to travel. For those who prefer public transport, the MRT (Mass Rapid Transit) system connects Changi Airport to the city, with the nearest station being Dhoby Ghaut, just a short walk from the hotel.

Public Transportation

Singapore boasts an efficient and extensive public transportation system, making it easy for guests to navigate the city. The nearest MRT station to Pan Pacific Singapore is Promenade, which is just a five-minute walk away. From there, you can access various lines that connect you to popular attractions, shopping districts, and cultural sites. Buses are also readily available, providing another convenient option for getting around. With the convenience of public transport, exploring Singapore becomes a breeze.

Unique Facilities at Pan Pacific Singapore

1. Outdoor Swimming Pool

The outdoor swimming pool at Pan Pacific Singapore is a serene oasis amidst the bustling city. Surrounded by lush greenery, it offers a perfect spot for relaxation. Guests can unwind on comfortable loungers or take a refreshing dip while enjoying stunning views of the skyline.

2. St. Gregory Spa

For those seeking relaxation and rejuvenation, the St. Gregory Spa offers a range of treatments designed to pamper the body and mind. From traditional massages to modern wellness therapies, guests can indulge in a tranquil escape from the cityโ€™s hustle and bustle.

3. Pacific Club Lounge

The Pacific Club Lounge provides an exclusive experience for guests staying in Pacific Club Rooms. With complimentary breakfast, afternoon tea, and evening cocktails, itโ€™s the perfect place to unwind and socialize while enjoying panoramic views of the city.

Nearby Attractions at Pan Pacific Singapore

1. Marina Bay Sands

Located just 1.5 kilometers from Pan Pacific Singapore, Marina Bay Sands is an iconic integrated resort featuring a hotel, casino, shopping mall, and the famous SkyPark. Visitors can enjoy breathtaking views of the city from the SkyPark observation deck, dine at world-class restaurants, or try their luck at the casino.

2. Gardens by the Bay

Just a 2-kilometer stroll from the hotel, Gardens by the Bay is a stunning garden complex that showcases Singaporeโ€™s commitment to green spaces. The Supertree Grove, Flower Dome, and Cloud Forest are must-see attractions, offering a unique blend of nature and technology.

3. Singapore Flyer

The Singapore Flyer, located approximately 1.8 kilometers from the hotel, is one of the worldโ€™s largest observation wheels. A ride offers panoramic views of the city skyline, Marina Bay, and even parts of Indonesia and Malaysia on clear days.

4. Merlion Park

Merlion Park, situated about 2 kilometers from Pan Pacific Singapore, is home to the iconic Merlion statue, a symbol of Singapore. Visitors can take photos with the statue and enjoy views of Marina Bay Sands and the city skyline.

5. Orchard Road

Orchard Road, Singaporeโ€™s premier shopping street, is just a 2.5-kilometer distance from the hotel. This bustling area is lined with shopping malls, boutiques, and restaurants, making it a shopperโ€™s paradise.

6. Clarke Quay

Clarke Quay, located approximately 3 kilometers from Pan Pacific Singapore, is a vibrant riverside quay known for its nightlife, dining, and entertainment options. Visitors can enjoy a leisurely stroll along the river, dine at waterfront restaurants, or experience the lively atmosphere at night.

7. Chinatown

Chinatown is about 3.5 kilometers from the hotel and offers a rich cultural experience. Visitors can explore traditional shops, sample local delicacies, and visit the Buddha Tooth Relic Temple, a stunning architectural marvel.

8. Little India

Little India, located approximately 4 kilometers from Pan Pacific Singapore, is a colorful district filled with vibrant shops, temples, and eateries. Visitors can immerse themselves in Indian culture and cuisine while exploring the bustling streets.

9. Sentosa Island

Sentosa Island, about 8 kilometers from the hotel, is a popular resort destination featuring attractions like Universal Studios Singapore, S.E.A. Aquarium, and beautiful beaches. Itโ€™s an ideal spot for families and thrill-seekers alike.

10. National Gallery Singapore

The National Gallery Singapore, located around 1.5 kilometers from Pan Pacific Singapore, houses an extensive collection of Singaporean and Southeast Asian art. The gallery is set in two national monuments, the former Supreme Court and City Hall, making it a cultural landmark worth visiting.

Tips and Tricks for Staying at Pan Pacific Singapore

Tips During Your Stay

To make the most of your stay at Pan Pacific Singapore, consider booking a Pacific Club Room for exclusive access to the Pacific Club Lounge. Take advantage of the complimentary breakfast and evening cocktails for a luxurious experience. Donโ€™t forget to explore the hotelโ€™s spa services for a relaxing treat after a day of sightseeing.

Tips for Enjoying Hotel Facilities

Make sure to spend some time at the outdoor swimming pool, especially during sunset for a picturesque view. If youโ€™re a fitness enthusiast, the hotelโ€™s gym is well-equipped, so donโ€™t skip your workout routine. Lastly, try dining at the hotelโ€™s restaurants to experience a variety of culinary delights without having to venture far.

Why Book Pan Pacific Singapore on Traveloka

Extensive Accommodation Options

When you book through Traveloka, you gain access to a wide range of accommodation options, from budget-friendly hotels to luxurious resorts. Pan Pacific Singapore offers various room types to suit different preferences and budgets, ensuring that every traveler finds the perfect fit.

Easy and Flexible Payment Options

Traveloka provides convenient payment options, including the ability to pay at the hotel. This flexibility allows you to manage your travel budget more effectively. Additionally, the PayLater feature lets you secure your booking now and pay later, making it easier to plan your trip.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which offers amazing benefits and special perks. As you book more, you can elevate your Traveloka Priority level, unlocking exclusive discounts and rewards that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at various accommodations, including Pan Pacific Singapore. These reviews provide valuable insights and help you make informed decisions when booking your stay.

With all these advantages, thereโ€™s no reason not to choose Pan Pacific Singapore for your next trip. Booking hotel through Traveloka ensures you get the best deals and an unforgettable experience in Singapore!

All facilities in Pan Pacific Singapore

Bar, Cafe and Lounge Pan Pacific Singapore
Bar, Cafe and Lounge
Swimming Pool Pan Pacific Singapore
Swimming Pool
Fitness Center Pan Pacific Singapore
Fitness Center
Lobby Pan Pacific Singapore
Lobby
Accommodation Services Pan Pacific Singapore
Accommodation Services

Hotel Services

  • Concierge
  • Express check-in
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Things to Do

  • Fitness center
  • Garden
  • Massage
  • Outdoor pool
  • Sauna
  • Spa

General

  • AC
  • Connecting rooms
  • Family room
  • Heater
  • Smoking area
  • Smoke-free

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Room service
  • WiFi in public area

In-room Facilities

  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Food and Drinks

  • Bar
  • Buffet breakfast
  • Poolside bar

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Business Facilities

  • Meeting facilities

Sports and Recreations

  • Tennis

Accommodation Policy & General Information in Pan Pacific Singapore

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Extra Bed Policy : - Extra bed is chargeable and payable direct to Hotel at an additional SGD 100++ per room per night. - Extra beds are on request basis, subject to availability, not charged at time of booking. Child Policy: A maximum of one child of 12 years old and under is allowed to share the room without additional charges using existing bedding. Children 13 years and above would be considered adults. Third adult charge of SGD 100++ per room per night would be payable to Hotel directly upon arrival as it includes an extra bed for Premier Marina Bay rooms onwards. Furthermore, additional third pax breakfast would be payable directly to Hotel upon arrival for breakfast rate plans. Adult Breakfast would be as follow for Breakfast rate plans. Deluxe to Executive Marina Bay rooms 13 years and above: SGD 48++ per adult per day Clubs and Suites 13 years and above: SGD 100++ per adult per day Children Breakfast would be as follow for Breakfast rate plans. Deluxe to Executive Marina Bay rooms 6 - 12 years old: SGD 24++ per child per day Clubs and Suites 6 โ€“ 12 years old: SGD 48++ per child per day

Deposit

Deposit SGD 100.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Pan Pacific Singapore
790
Number of floors in Pan Pacific Singapore
38
Another facilities in Pan Pacific Singapore
Concierge, Express check-in, Express check-out, 24-hour Receptionist, 24-hour security

Frequently asked question in Pan Pacific Singapore

What are available facilities at Pan Pacific Singapore?
There are top facilites at Pan Pacific Singapore such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Pan Pacific Singapore?
The standard check-in time at Pan Pacific Singapore is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Pan Pacific Singapore provide breakfast?
Yes, Pan Pacific Singapore provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Pan Pacific Singapore?
Pan Pacific Singapore is a 5.0-star hotel.
How many floors does Pan Pacific Singapore have?
Pan Pacific Singapore has 38 floors.
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More Reviews from Other Guests in Pan Pacific Singapore

Overall Ratings & Reviews Pan Pacific Singapore

Traveloka (978)
Other sources (2.157)
9,4
Exceptional
From 2.157 reviews
Cleanliness

9,6

Room Comfort

9,6

Service and Facilites

9,4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Pan Pacific Singapore

Number of reviews per page
20
40
Top reviews
Roberto
8,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Nos hemos hospedado en Pan Pasific Hoteles en otras partes, Exelente servicio, en el de Singapur Pan Pasific, el servicio muy deficiente, muy grosero la recepciรณn, leo vuelo llegรณ en la madrugada en lugar de darnos opciones nos advirtiรณ de no dormir en รกreas pรบblicas ???, cuarto sucio, sin cajones
Caroline Fiona
icon-Family
Family
8,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great location.
Linh
icon-with Children
with Children
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This hotel is the best weโ€™ve ever stayed at. The staff is incredibly helpful and friendly, and the rooms are exceptionally clean. The location is also fantastic; itโ€™s right next to a shopping mall and food court, and itโ€™s close to some of the cityโ€™s most famous attractions. We were so lucky to enjoy a lion dance right in our hotel during the Lunar New Year celebration. Iโ€™ll definitely choose this hotel again when we return to Singapore.
Read More
Karen
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Perfect place to stay for access to all the highlights Singapore has to offer. Staff are super helpful and polite. The room has everything that you need to make a holiday great.
jennifer
icon-
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Had a wonderful time here, everyone is so courteous to you. My room was excellent and had a beautiful view it was cleaned more than once a day it was spotless. The food was wonderful, used the club lounge all the time and all the staff are excellent such a wonderful team, thank you to everyone at the hotel for making my holiday special
Read More
Richard
icon-Friends and Family with Friends
Friends and Family with Friends
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Housekeeping couldn't have been better! ALL the staff was courteous and helpful.
Hiu Wai
icon-Family
Family
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We reserved a premier marina bay room but we could indeed hardly see the bay as the view is blocked by Mandarin Oriental right in the front. We had a long wait for checking in; Iโ€™m not sure why thereโ€™s a long wait while I saw 2 staff members serving one party before us. When that party was done, the receptionist left the counter. We waited for nearly 10 minutes for another staff to come. At midnight on our first day of stay, the air conditioner suddenly stopped. We didnโ€™t see thereโ€™s a phone directory until we figured out itโ€™s in the television. When we called the front desk, we were asked if we went out to the balcony (we did so when we checked in around 4 hours ago, not at that moment). Then we tried to turn off the โ€œdo not disturbโ€ sign so the technician would ring the bell when he came. However, the โ€œdo not disturbโ€ button cannot be turned off. When the technician came, we were told if we open and close the curtain, it may shut the air conditioner, which to us was an absurd answer. However, we opened and closed the curtain 4 hours ago, how could this action 4 hours before shut the air conditioner? We also told the technician we couldnโ€™t turn off the โ€œdo not disturbโ€ sign. Yet, he couldnโ€™t fix it. On this, we didnโ€™t actually get anyone to make up our room because we could never switch it to โ€œmake up room pleaseโ€. Concerning cleanliness, the room looked clean at first glance until the last night I saw an ant on the carpeted wall and found thereโ€™s (I think) food residue
Read More
Wei Chun
icon-with Children
with Children
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location, close to shops and walkable distance to major attractions. Rooms are decent size and clean. The only downside is that during peak hours, elevator wait time can be long. The walkways in between malls can also be confusing for first timers.
gilena
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great staff ! Restaurant and great room !
ray
icon-
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

had a very nice room and it was very clean and had great views......great hotel and location ....all staff were excellent and and guys organizing transport etc. do a great job ..well done ...will return ..
Rob
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Fantastic room and lounge access was a great luxury
eleonora
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff was unprofessional, room smells.
Niloufer
icon-with Children
with Children
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Wonderful staff! Great room
Ronald
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

wonderful room and incredible staff. The folks on the 38th floor and the benefits of the great food and drink made our 4 day stay one of the best experiences in Singapore
Kevin
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great staff and rooms but food expensive.
Lee Lian
10,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Room was clean, food was good
Takaaki
icon-Business
Business
10,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Excellent stay for business. Rooms clean, staff friendly, good ambience for business meeting settings and great cocktails.
Lars
icon-with Partner
with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location. Great (but not cheap) breakfast. Nice room. Spa really not there if youโ€™re into that.
Thomas
icon-
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

My room was perfect and staff was very friendly. I loved the view from my room.
Jaewan
10,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

enough space, clean room, nice view and kind people
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Pan Pacific Singapore

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Pan Pacific Singapore

Traveloka (978)
Other sources (2.157)
9,4
Exceptional
From 2.157 reviews
Cleanliness

9,6

Room Comfort

9,6

Service and Facilites

9,4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Pan Pacific Singapore

Number of reviews per page
20
40
Top reviews
Roberto
8,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Nos hemos hospedado en Pan Pasific Hoteles en otras partes, Exelente servicio, en el de Singapur Pan Pasific, el servicio muy deficiente, muy grosero la recepciรณn, leo vuelo llegรณ en la madrugada en lugar de darnos opciones nos advirtiรณ de no dormir en รกreas pรบblicas ???, cuarto sucio, sin cajones
Caroline Fiona
icon-Family
Family
8,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great location.
Linh
icon-with Children
with Children
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This hotel is the best weโ€™ve ever stayed at. The staff is incredibly helpful and friendly, and the rooms are exceptionally clean. The location is also fantastic; itโ€™s right next to a shopping mall and food court, and itโ€™s close to some of the cityโ€™s most famous attractions. We were so lucky to enjoy a lion dance right in our hotel during the Lunar New Year celebration. Iโ€™ll definitely choose this hotel again when we return to Singapore.
Read More
Karen
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Perfect place to stay for access to all the highlights Singapore has to offer. Staff are super helpful and polite. The room has everything that you need to make a holiday great.
jennifer
icon-
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Had a wonderful time here, everyone is so courteous to you. My room was excellent and had a beautiful view it was cleaned more than once a day it was spotless. The food was wonderful, used the club lounge all the time and all the staff are excellent such a wonderful team, thank you to everyone at the hotel for making my holiday special
Read More
Richard
icon-Friends and Family with Friends
Friends and Family with Friends
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Housekeeping couldn't have been better! ALL the staff was courteous and helpful.
Hiu Wai
icon-Family
Family
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We reserved a premier marina bay room but we could indeed hardly see the bay as the view is blocked by Mandarin Oriental right in the front. We had a long wait for checking in; Iโ€™m not sure why thereโ€™s a long wait while I saw 2 staff members serving one party before us. When that party was done, the receptionist left the counter. We waited for nearly 10 minutes for another staff to come. At midnight on our first day of stay, the air conditioner suddenly stopped. We didnโ€™t see thereโ€™s a phone directory until we figured out itโ€™s in the television. When we called the front desk, we were asked if we went out to the balcony (we did so when we checked in around 4 hours ago, not at that moment). Then we tried to turn off the โ€œdo not disturbโ€ sign so the technician would ring the bell when he came. However, the โ€œdo not disturbโ€ button cannot be turned off. When the technician came, we were told if we open and close the curtain, it may shut the air conditioner, which to us was an absurd answer. However, we opened and closed the curtain 4 hours ago, how could this action 4 hours before shut the air conditioner? We also told the technician we couldnโ€™t turn off the โ€œdo not disturbโ€ sign. Yet, he couldnโ€™t fix it. On this, we didnโ€™t actually get anyone to make up our room because we could never switch it to โ€œmake up room pleaseโ€. Concerning cleanliness, the room looked clean at first glance until the last night I saw an ant on the carpeted wall and found thereโ€™s (I think) food residue
Read More
Wei Chun
icon-with Children
with Children
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location, close to shops and walkable distance to major attractions. Rooms are decent size and clean. The only downside is that during peak hours, elevator wait time can be long. The walkways in between malls can also be confusing for first timers.
gilena
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great staff ! Restaurant and great room !
ray
icon-
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

had a very nice room and it was very clean and had great views......great hotel and location ....all staff were excellent and and guys organizing transport etc. do a great job ..well done ...will return ..
Rob
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Fantastic room and lounge access was a great luxury
eleonora
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff was unprofessional, room smells.
Niloufer
icon-with Children
with Children
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Wonderful staff! Great room
Ronald
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

wonderful room and incredible staff. The folks on the 38th floor and the benefits of the great food and drink made our 4 day stay one of the best experiences in Singapore
Kevin
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great staff and rooms but food expensive.
Lee Lian
10,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Room was clean, food was good
Takaaki
icon-Business
Business
10,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Excellent stay for business. Rooms clean, staff friendly, good ambience for business meeting settings and great cocktails.
Lars
icon-with Partner
with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location. Great (but not cheap) breakfast. Nice room. Spa really not there if youโ€™re into that.
Thomas
icon-
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

My room was perfect and staff was very friendly. I loved the view from my room.
Jaewan
10,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

enough space, clean room, nice view and kind people
Number of reviews per page
20
40