Mercure Pattaya Ocean Resort

2 hours to have dinner with my kids. Terrible service, no clear explanation of the situation.

the staff were a little rude, room service team keep staring at us, no greetings, i had order food at the pool bar and and didn't get it for more that 1hour, i had to ask them again and i was told they were busy, breakfast was OK, we ask for water at the pool bar and they sold use the room service water for 80 Thai bat, then they want the bottle back because they need to recycle, the water is 7 bth across at 7 eleven,

My daughter got an electric shock from a faulty pool light. She also slipped over coming out of the lobby toilets after it was mopped by staff, no wet floor signage in sight. We paid extra on the Wotif app to have our 13 year old and 5 year old children sleep in our room, they gave us 2 single beds and refused to give us a rollaway bed unless we paid $70 AUD extra per day X 10 days = $700. The reception claim that Wotif had overcharged us but they didn’t receive the additional funds. Room service is expensive and not tasteless. Buffet breakfast has little western food, you have to order bacon when you arrive for breakfast, poached eggs have a very overpowering vinegar taste. Shower kept clogging up, asked for it to be unclogged then our room smelled of sewerage, we had to then replace all our toothbrushes which were contaminated. Hotel is in a generally run down state compared to our stay there 8 years ago. We will not be returning.

Good

Resort is nice, clean and most importantly family friendly. Kids enjoyed the stay.

Good property, excellent pool area for kids and adults. Clean and best.

Thank you very much

Nice hotel for all

Unfortunately there was hair in front of the mirror.

Hotel is getting dated. Might need a reno. Also, room is not sound proof.

COMFORTABLE STAY AT THIS HOTEL WITHIN WALKING DISTANCE OF BEACH, SHOPPING MALL AND FOOT MASSAGE AREAS. NICE AND POLITE STAFF

This hotel has quite a lot of dust on the sofas, which triggered my allergies. Overall, the service is good. However, at the pool on the 5th floor, I noticed damaged tiles and pool edges. The restroom on the 5th floor was not very clean. The guest room was okay, but the TV is not yet a smart TV.

Safe, quiet and walking distance to beach, market and walking street

Great

The hotel had a very good environment and location. The cleanliness was average, but the service from all the hotel staff was excellent.

Dirty room, un safety elevator sound feel like, old room, old furniture

Great buffet breakfast

Great place to stay ..

Great property in the hotel corridor and nice ocean view with balcony. Transport to places via grab or bart bus is easy. 7/11 right across is useful for am coffee and anything you need

Great place to stay