Villa in Quang Ninh Province

We paid for a double room with a window. The window das opening in a storage room, no fresh air at all. Instead of one double bed they joined twin beds and they didn't put sheets, just 2 blankets thrown on top of them. The bathroom was dirty as the rest of the room. We asked for the pool and the terrace and they were also closed. We went for breakfast and they didn't make new coffee, they gave us instant coffee for us to make. The only positive point is that staff was very polite but didn't understand a word if English. The one who spoke English asked for my number to help and never got in touch. The area around is completely deserted, just empty buildings. Definitely not recommended

Excellent staff with remarkable ambiance

Wonderful place for staying in Halong. Quiet and very nature space make me feel very comfortable. Room was so clean and well decorated. Host is so supportive, he helped us a lot. Highly recommendation!

Stayed at flc hotel for a 2-night holiday. The stay was generally pleasant, but there were a few disappointing experiences:• The room AC could not be adjusted from inside to switch from heat to cool mode. Despite contacting staff and being assured it would be fixed centrally, it was never resolved.• Slippers were not allowed to be taken home, but there was no prior notice. I was unexpectedly asked to return them during check-out.• Eating in the room was not permitted, which was inconvenient.• The gym was advertised as open until 9:00 PM, but staff informed me it would close at 7:00 PM.• The sauna required an additional fee of 250,000 VND, which was not clearly communicated. These issues took away from an otherwise enjoyable experience.

Nice choice for relax time. Beautiful receptionist. How can I get her number? :))

I recently stayed at a hotel with incredibly helpful staff. They were amazing when it came to arranging transportation services for me. From calling taxis to recommending local transportation options, they went the extra mile to ensure I had a smooth travel experience.

It was a great experience. Everything was to my satisfaction considering that I got the room on a discount.