I stayed at Granada Inn for 5N6D and all things are new and in a good condition. It's the first time I went to palu. The staffs are polite and friendly. I just felt uncomfortable when the people beside my room made some noise like talking and laughing too loud, it's 2.30 am. They didn't realize the room made from wood. Except that thing, everything is good. Someday I'll stay in this hotel when I go to this city. Thank you
The staff was convinced they had given us an extra towel that was then missing, and it became a big deal to try and sort out. The staff seemed more concerned with finding a towel, that wasn't even nice, than with customer service.