It was a wonderful experience we hopefully do again soon. The resort is beautiful and serene. It has its own private beach with water activities and many cabanas being offered. We stayed at the Superior, the room was comfortable despite the fact there was not so much amenities. The service was very friendly, fast and accommodating. Pak Ali, who also drove our shuttle from the airport was very helpful and informative in how we could enjoy our first trip to Lombok. He was also very attentive. He was one reason we had a very memorable stay at Novotel Lombok. Thank you Novotel! We will be back and curious to experience their villa.
It is very happy to stay for 2 days in Batatu Villas. The enviroment around and inside of villa was very clean. And their staff very nice. More easy for you to stay in villa because they create temporary whatsapp group and it makes good communication and good service during your stays. Hope that Batatu can keep this facility or developed their service for future. Including maintain the building of villa, so Batatu can be the best resort in Mandalika
We went for our honeymoon and the staff was amazing, the food is great, I recommend the fried rice. The bungalow was lovely, giving off a strong modern tropical vibe ❤️
The hotel is surprisingly spacious, modern, and reasonably priced if I compared to my vilas at gilis. Location of the hotel is excellent, kuta beach is step away, you can reach the circuit and seger hill by rent an ebike for few minutes. you can find food center or night life restaurant nearby.
Staff were exceptionally helpful. Always friendly and always accommodating. This location is close to the beach, and only a short walk to all the restaurants, stores and gyms. Resort swimming pool is very nice. We loved our stay here.
Very good location and nice pool. Staff was friendly and helpful, breakfast too. Overall the room was comfortable but the the bathroom looked like it hasn't been cleaned in a longer time. When we came back to the room, everything smelled like rotten eggs. Can still recommend the hotel for a shorter stay!
The room was spacious and clean. But the shampoo and conditioner 's bottles are almost empty. I think they didn't check it before giving us the room. We asked for refill but they didn't refill it until the day we were leaving the hotel. They gave welcome drink to guests but only the western guests. They didn't provide welcome drinks to the local guests. Please no racism.