I was there by 14:00 pm but the room not ready yet, coming back and forward to the reception until several time but the room not ready yet until 16:00. The room is ready around 18:00, how inconvenient. No complimentary, only sorry, even when I was there to check out only have one staff in the front desk. Need more hospitality staff and how to make people satisfaction. Even the location was very good, but the staff need more people and get trained about how to handle about customer satisfaction.