Check-in time is 2pm and I arrived at the hotel at 8pm however I had to wait for them to have an available room for me. This was a very disappointing experience. After my long trip, I was tired and hungry so I was anticipating to rest in my hotel room as soon as possible which I have booked in advance. It is quite unacceptable for them to be unprepared or to be unaware about their booked guests.