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Comfy bed, clean, had a microwave, good location. Also upgraded to a Spa room, which was nice, although did not use spa, however shower was in Spa which meant you had to step into the Spa for a shower which can be hazardous. Also booked room on line, Hotel did not answer or return my phone calls as we were unsure if we would be at The Hotel before the desk closed.

Great location. Outside is in desperate need of attention

Property was well located within walking distance to Knox City shopping centre. Staff were friendly and helpful upon arrival. Room was comfortable and easily accessible and property had plenty of on site parking.

This is the worse hotel I have ever stayed in my last 35 years of travel both for business and recreation. I had a shower around 5:30 pm to go out. I tried to open the shower door to exit and it would not slide open. I had a panic attack thinking how do I get out I finally had to lift the middle panel and tried to squeeze through noting there was only about a 30cm gap between the door and the toilet. I was so stressed I called reception and the young girl tried to fix it but it was still faulty she said someone would come between 8/9 am to try and fix it. No one came. I showered the next morning with the door open as I was so scared. I have attached photos. There were holes in door and rust around the very small fridge. They supplied no cutlery and I was going to have a swim in the morning noting the pool opened at 9. When I went o check out at 9:45 the pool still had a cover over it. I am so disappointed the Hotels.com have this on there site. I doubt I will use you again. Anyway word of mouth is a killer for hotels like this. I would have hoped for some compensation especially after I rang my dr as my stress levels were high according to my Apple Watch health rates. Susan Anderson

Room was clean and tidy and also quiet. Downside was that while there was signage about no smoking there was a slight lingering smell of smoke.

it was a great stop over for the night, great for families having the two rooms.

Nice cosy room s. Would love some more lighting in the room. Other then that nothing to fault

Booked my children in for an overnight stay. It was very clean and the beds were extremely comfortable and they slept very well. The staff were very friendly and helpful. We would stay there again.

The staff were great, very friendly and helpful. The room was clean and very comfortable at a very affordable price. I would definitely stay there again. Very happy!

Upgrade was wonderful.

For the price it was fabulous

Booked a serviced apartment with kitchenette. There was no kitchenette. There was also no hairdryer, though it was advertised as having one.

Clean and comfortable. Great size executive suite. Older style however renovated bathroom was lovely and kitchenette was very useful. Comfortable bed too. Staff very helpful. Will definately return. 👍😊

My disappointment with the service I received during my late check-in last night around 10.30pm. The keypad was broken, and after spending 15 minutes on the phone with the night staff, who was unhelpful and seemed reluctant to assist, I finally managed to check in. However, when I went back to my car to retrieve something, the door locked behind me, and the keypad issue persisted. I called the night staff four times, but he ignored my calls, leaving me outside for 20 minutes. As a woman alone late at night, this was a particularly distressing situation. Thankfully, another guest passed by and let me in. This experience has made me feel unsafe and unvalued as a guest, and I believe this reflects very poorly on your establishment.

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Overall good....

Dodgy neighbour knocked on out door about 10pm telling us he could here us! We had the tv on - not that loud It was just myself and my 7 year old daughter who was asleep! Made me feel quite uncomfortable after that 😠

Zz

Affordable and clean