Great appartment but the parking in underground car park was very confusing! More instructions are needed to find car spot. Easy for transport and shopping. Thanks!

The property was close to the university & Macquarie Centre. The area surrounding the building was most pleasant. However, we weren’t provided with the twin room apartment we requested. Instead we were given separate rooms 6 levels apart. I was told this would occur 1 week after booking but you must not advertise something you can’t provide. There is a lot to be said about written effective communication. You can not assume travellers will understand different types of cards or tags some hidden discreetly behind name tags. While I was told to use a code it did not work on the keypad of the building or the car park & I didn’t notice the small black tag on the key ring until another resident pointed it out. Please write this down on your instructions & don’t use a code if it doesn’t work. Also don’t provide an option to leave keys in the locked box or the kitchen bench. Don’t leave your keys on the bench in the kitchen as per instructions, you will not be able to access the car park. If you would like me write effective instructions for a small fee I would be happy to do so.

This place is beautiful close to everything little far from the city but one bus takes you there we enjoyed walking to the shopping centre it’s 10 minutes walk

The communication and check in process was awful.

In the apartment everything was great, as we expected. We enjoyed our stay. The only improvement could be if the car parking is easier… Someone put a nasty note on my car, while I parked in a “visitor” market spot.

Nothing good to say

Great

Where it was located. Close to the mall and train station. More convenient.

very spacious appartments with everything required

Instructions on access poor, codes given for carpark were incorrect, difficult to work out on arrival, unable to contact anyone to sort.

They change my stay from Macquarie to somewhere else just one day before my travel date and gave only limited options. Whole day me and husband were on phone to sought out things. We called what if but they are useless. no one from wotif called or asked before, after and during stay time that what's going on?, is your stay is comfortable? or sorry for not reaching your expectations. Thanks to Mathew (Kula staff)who helped us and organised everything on time. Few things were not explained which makes the arrival had for example how to get the key. We spend 20-30 minutes to find keys. During our Macquarie Park stay the dishwasher didn't work so we had to clean dishes by ourselves. Can't say had a bad time but still not happy with wotif services.

It was nice, clean & a very comfortable stay. Management was always helpful from the start & sent us clear information about checking in when arriving late. Thanks Kula!

The assigned car space is taken by some body else and I have to park my car in B3.

Clean n easy to access shopping centre. But not easy to find parking at first n need to talk to staff to parking lot.

Parking issues for visitors. Had to park at B3 as no parking available. B3 doesn't have access to Melbourne building. Nice and clean apartments.

Clean spacious property. Walking distance to Macquarie shopping Centre and train station. The owners were excellent in terms of communication and were very accommodating to our needs.

I loved the security of the parking and building access. Also loved the Asian grocery store and Internet cafe downstairs - both which are open late. I was a little disappointed that the bedding configuration that I had booked for was not set up when I got there but it was remedied that night. If staying more than a few days it’s advisable to bring your own toilet paper. We ran out two days before our stay was over and although I had requested more knowing we were getting low, none was provided. Lucky there’s a massive shopping centre 2 minutes drive away 😅

We stayed at Kula for 8 weeks and had a very comfortavle stay in a very convenient location. The team is super helpful and went out of their way to accomodate our requests and the apartment are pretty clean and well maintained and modern in a good complex with pool and gym. Highly recommend for medium or long term stay.

Location excellent Balcony really dirty with bird poo. Realise this is difficult and could only be different if cleaned immediately prior to arriving The reception was friendly helpful and welcoming

Really convenient. Excellent communication with the unit managers. Smooth check in and check out!