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The spa was dirty we had a coach roach in our room

Staff at O’Reilly’s are amazing and friendly

Was cockroach where we stayed at in the villas.

Fantastic location and property was very sensitive to beautiful local area. Staff were excellent and the facilities were everything we were looking for after a hard day's hiking. Thanks for an excellent trip.

We loved the scenery from our Villa, staff were so friendly and helpful. The Glow Worm tour was spectacular, the walks were safe and accessible especially for our 93yr old Grandma - she loved the Boardwalk. The only issues we had was with our Villa, I have advised the staff of these problems so the next guests do not have this happen to them. We were unable to use the air con in our main room for warmth, which we needed especially for our Grandma who really felt the cold, the shower head was broken, the TV needs to be upgraded, the lounge/carpet needs to be steam cleaned as there was a pungent smell in our room, we had to purchase a fragrant candle from the cafe shop for our room to hide the smell. There also was clothing/baby nappy behind the washing machine, only reason I saw it was because I dropped a sock behind it, I felt the cleanliness of the room could have been better. When we left I could not vacuum as the vacuum hose was no where to be found, so had to manually sweep the whole place out. I did think that the staff might have given us a discount or some sort of refund maybe even for the candle that we had to purchased.

Amazing visit to see wildlife!

Definitely an experience to savour with plenty of dining options and activities with warm friendly staff. Recommended for 2-3 days stays.

Good and quiet Rooms need a little facelift

Enjoyed the spa on the balcony while watching the beautiful parrots. Accommodation was so good and nice and clean.

Lovely villa overlooking stunning rainforest. Beautiful balcony, but unfortunately it was too cold to enjoy it. The villa itself was cold, but we unfortunately arrived in a very cold snap. The hotel facilities were great, with a lovely bar for food (didn’t try the main restaurant). The villa was good for self catering but you need to bring everything with you as only basic supplies in the shop. The walks are incredible and have options for all levels. We did a 20km circuit with stunning waterfalls, bird life and even a python. We will definitely visit again.

Disappointed that there's no longer a Happy Hour.

Not a great place for vegetarians - expected better from an eco-friendly establishment - lots of meat on the dinner plates and not much else - made harder by the limits on self catering....

it was a surprise celebration we organized. Between about 23 family members, between the dinner, room hire, accomodation and activities, well over 10 grand was spent for 3 days. Because there was so many of us, we had to pay an extra $300 to hire part of the dining room? Then 85 dollars a head for either lamb shank, or some type of fish? which was frozon, rubbery, and had no taste. Then there is the tiny room which cost me $460 for 2 nights. Nothing to eat with, nothing to heat food up with, infact 2 cup, 2 saucers, 2 tea spoons was about it. The fridge was not even big enough to place milk in? The Top of the bench, which was where the only thing in the room was,a kettle, was filthy, and if you wanted a drink, it was $6 for a can of coke? We were offered no discount on any activites, considering there were 23 of us, and they had already done quiet well from us, including my little sisters wedding a number of years ago. To hire the electric bikes were $148 for 2 hours? Not one of party received the complimentary glass of wing, nor the managers welcome. You have to pay 5 dollars for a handfull of bird seed, which you can only use to feed the birds between 10am and 330 pm at a certain spot? As for the 40 dollars a head all you can eat buffet breakfast? The porridge was rock hard, the eggs were scrambled, unless you wanted to pay extra, and cold, the bread you had to cut yourself and toast, oh and the coffee was extra? I would of rathered spent that type of money on an over seas

Stayed in the mountain view studio. Beautiful views, easy access to rainforest walks. Very tidy, mostly clean except for some pillows that looked a bit dirty. Has coffee and fridge which is nice, but lack of a kitchen sink means you have bring your own dishwasher soap and do everything in the bathroom. A bit noisy when people walk pass as its not soundproof.

Overall we enjoyed our time at the retreat will return

Pros: The retreat room is small but it is cleverly designed to suit your needs and comfort. There are hiking tracks suit all levels and ages, even suitable for wheelchairs. Fantastic mountain view from the room, a lot wildlife, clean air, friendly helpful staff.... Cons: food is expensive. Retreat room doesn't have cooking facilities.

There are several areas in the bathroom with spiderwebs and spiders that need to be cleaned.

Absolutely gorgeous, tranquil and staff are friendly. Rooms beautiful and clean. Food was excellent at the restaurant.

We love it there and its great value for what it is