Good location and good design of property. Entry and exit from drop off zones was clumsy. Access to lobby should be from street level. We called twice from the room regarding the coffee machine with no pick up from reception. We left a msg prior to check in and requested a call back - none received. Cleaning staff knocked on door at 9am and asked if we were leaving when check out is 10am! Cleaning of room not thorough - staining on bedside table, shower cap package had dirty marks and toilet floor was unswept. Photos taken. Overall, a very ORDINARY experience.

The location was very good Service excellent Staff quite friendly Rooms were spacious and clean

Due to last minute changes in my itinerary, I had booked a last minute stay at this hotel, and when I arrived (11:30pm), the doors were closed, and eventually managed to talk with reception via an intercom system. With a non-interested rude voice, the man at reception simply said I cannot see your booking and to go away, even though I was trying to show the booking reservation confirmation and number through the camera of the intercom. I was discarded and sent away without trying to help, and due to the time of night, I was forced to sleep in my car. Be cautious...

G

Good

New stunning hotel, great service all around, beautiful high end room, excellent breakfast and practical location for discovering everything Perth has to offer, don’t hesitate to book a room here

Checking in was disgraceful! I was told room not ready so i asked if i can pay, no but will phone when its ready! Still waiting but deduct money for room! Eventually checking in and not explained properly that the door keys doesn’t work and have to go to level one every time you want to enter the room to get an employee to open your door! Didn’t even know it was a public holiday on the Monday! We tried calling the reception to find out for restaurant bookings, no answer and rang out! Had to complete a form with 3 options for room attendance, and they havent even attended one day and had to go back to reception to get housekeeping in to at least change our towels! The telly couldnt even go to chromecast in order to watch anything else other than normal telly! We booked parking and on the Monday one of the employees came down to take a photo of our car rego, why still unclear! Have two lights for reading by the bed and hit my head against it twice - not very safe! Staff not very friendly - check in young lady was talking to me as if Im dumb, then another guy who took the photo of our car rego never smiles and looks unfriendly, even to scared to ask for anything! The employees doesn’t explain to the guest properly about the key card access as we found other guests who didn’t know either and we had to explain to them! Didn’t even get a discount for the inconvenience of the key cards! The only good things are the view and electronic doors. When check out the guy was friendly!

This hotel is absolutely beautiful, lovely comfortable and very chic modern rooms with water views! Restaurant is great and breakfast is lovely. Highly reco

Very nice hotel run by the university of Perth fantastic place

Modern Hotel located close to the University of Western Australia with parking & lovely lake views. Peaceful.

The service was excellent. Every single person I spoke to was friendly and willing to help, very thoughtful staff who go above and beyond to make sure im enjoying my time there. Every interaction made me feel welcome and valued. Will be returning very shortly!

Excellent mordernhotel just near UWA.

Amazing and easy stay! Staff and facilities are just lovely

Close to UWA campus

Excellent customer service , view is fantastic. Just the house keeping wasn’t up to standard. All towels were put on the bathroom bench instead of the towel rack, they didn’t fold them properly and looked like used ones. Water bottle wasn’t refilled. Coffee cup and capsules weren’t put back properly.

Very modern and clean. Staff were very welcoming.

Only coffee pods in the room

All was perfect except for the last leg which was our checkin.

It would have been nice if the bar was open

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