Alexander House And Utopia Spa

Our Garden Suite was fabulous but food main courses were cold, extremely slow service, for desserts and drinks at spa. Relaxation room cold and disappointing 85min massage.

Unfortunately it wasn’t the 5 star experience we are used to when staying at Alexander house when it came to the room and restaurant. The staff are all amazing though and will immediately fix any issues raised. Was just shame on first impressions when walking into a very tired room which was nowhere near worthy of a 5 star category - even if it was the basic room. We had a broken iron, broken plug sockets, wallpaper peeling from ceiling and walls, cracks apparent everywhere and just very tired woodwork/tiles throughout. Management were great and moved us to a junior suite for the trouble and were also in agreement with us. As for the restaurant, there were also issues here. We ordered the £100 cote du beouf, which not only came out to us 50 minutes after ordering, but was stone cold along with all of the side dishes. It took another 2 attempts to get this right, the second time the waiter said he didn’t even bring it out to us when he checked the temperature first. I guess third time lucky is always a charm but obviously we were waiting well over an hour by now for our food. The manager was kind enough to give us the bottle of wine we ordered on the house for the issues. We were celebrating joint birthdays (big 40) so it was a bit of a shame to experience the above, but the staff did what they could to still make it special so thank you.

Location

Beautiful property both inside and out with nice parking

Just had a wonderful stay at Alexander House. The room was amazing, the Spa was excellent and the staff were really friendly. I'll definitely return again.

Great stop over close to Gatwick. Beautiful pools at the spa to help with jet lag Great dining options

Stunning

This place was better than expected no need to leave the property! Wish we did 2 nights here

Lovely hotel in beautiful surroundings .

Couldn't fault the place. Fantastic

Beautiful property. Pricey dining but t just ok food. Need reservations. Time rooms with late start breakfast. No under 18 allowed at any of the spa facilities which wasn’t clear on website and very much limited our experience

Beautiful hotel. Great service. Loved it!

It was far below a 5-star experience

Excellent stay. Comfortable room, quality toiletries, air con etc. Spa visit a must. Relaxed dress code. Staff excelent in all areas. Lovely garden and terraced seating

Lovely property, lovely spa. Receptionist not very friendly or helpful. We were told the Spa was an extra £20.00 per person per day of use. This was not put on the booking Website. We paid £880.00 for 2 nights stay and thought the extra was excessive. Lovely but would not stay again.

Lovely stay in the hotel. A great get away for a few days in a beautiful surrounding area.

Excellent spa hotel. Food go9d not great

We loved our stay at the Alexander House!! The staff was extremely helpful and kind and it was a very comfortable stay. Thank you!

It is a good place but it starting to get run down a bit, needs sprucing up to bring back the wow factor it had before

Amazing grounds and hotel. The spa was fantastic