Excellent location

Cannot speak for other rooms No hot water and TV no Sound We only stayed for 1 night I know going down to the Reception getting a sympathy response does not help so we just put up with the stay

It was good value for money.

Dog fur in room. Smells of dogs. Bathroom needs a good clean. Checked out after a few hours as couldn't tolerate it anymore.

Check in was awful. The receptionist was full of self-importance. Never before have i had to scan my card in case i trash the place. Room had been booked and paid for in advance. I was asked to swipe my card. I asked why and was met with "it's company policy". I asked what it was for, as I had aleady paid in full. All the receptionist would say is its company poilcy. Pointed at a poster. I asked again, saying what it was needed for, to get the same company policy reply. She then started highlighting a section on the paperwork and almost threw it back at me. It stated the card swipe was incase they needed to deep clean my room or if trashed it. I asked why she couldnt just tell me this, as I would have understood, but she was rude in her reply. I took photos of a damaged door, in case they try to charge me! The room itself was a supposedly accessible room. The beds were far too high. Anyone in a wheelchair wiuld be unable to transfer. The beds were on wheels, which meant the bed moved away when I tryed to get on it. This was very unsafe. Only thing accessible was it was close to ths front door. Oh, and none of the doors are automatic, so manoeuvring with a small luggage bag and a walking stick was difficult - and that was just getting in the building, let alone the corridor to my room.

Very comfortable Bed and room. My 3rd stay here and is very good value for money

Nice helpful staff. Clean basic room and good nearby eating and shopping facilities. Reasonable room rates.

Given that this is a motorways services, it's functional accommodation, nothing more, and in that it delivered. Check-in was thorough, helpful and friendly. The bed was comfortable and bathroom clean though a little tired in places. I even had a pleasant meal at the services courtesy of a food voucher. Exiting southbound on a frosty, dark and foggy morning was interesting!

Staff very helpful and polite.

Staff very nice, room was clean and comfortable.

Reception was welcoming and helpful

Marianne was extremely helpful and looked after us well lots of advice and directions. No bulb in my bedside lamp and bed slide as I sat on it. Room was fab, slept well.

A good stay

Wry clean and comfy

Staff very helpful. Building very 1980’s with few electric sockets in room, poor double glazing and very dated bathroom. That said I was comfortable and clean and the staff were exceptionally good so I was quite content with my stay but some capital investment is overdue.

No frills, but perfectly adequate for an overnight stay on a long journey.

The hotel and room were clean and tidy,shower worked well, plenty of parking check in was quick and simple have used this hotel group before and will again, Nothing to do with the hotel if you fancy a drink bring it with you it seams services don't sell beer or wine anymore

If you don't book direct through their own website be aware that you should contact the hotel direct to confirm if they have a pet friendly room available. The booking site I used did not mention this, but we were lucky they had one left on arrival.

Manager so helpful and nothing was a problem

Dog-friendly, 24/7 front desk, friendly and helpful staff.