Having stayed during a super busy time right before Christmas and the week after, the reception team were so professional, friendly and helpful! While the entire team was great we often interacted with Namitha and Vinay who were unbelievable! My wife and I were hugely impressed by their kindness and professionalism. Namitha was amazing and she would immediately address our Asks and needs. we will never forget the time excellent client service from Vinay, Morabi, Sebastien, Anjali and Anastsia! If we go back to London we’re staying at this hotel! A side note, the location is great!

Stayed at this nice hotel and the front deck staffs were helpful. Very near Kensington park. Also near a subway. Walking distance to many restaurants.

Perfect location, lovely evening meal and the staff were all very helpful and pleasant. Would highly recommend this hotel.