Very hard to find property and there carpark due to lack of signage...would have been better if advised the car park was on gibson Street...recption not very communicative

Great location and good value for money.

Property has a great location, walking distance, the 3 bedroom ‘superior’ apartment looked like a uni accommodation the way laid out there were walls which had holes in filled in - rooms nothing special a worn bed and small wardrobe only - we were travelling wanted to see possible to check in earlier as room available however would be extra 20pound an hour - the security bond took week refund contacted hotel no reply for them release after bank said waiting on merchant - parking wasn’t even viable Ended up parking on street which was cheaper as well

The property was not fit for purpose. The additional bed that we paid for was a tiny camp bed with no mattress just a folded up quilt. Why is the room sold for 5 people if the 5th person has to sleep on that? Every time you turned the tap on in the bathroom the noise that came form the kitchen tap was deafening. The oven door was hanging on by a hinge and the glass wasn’t attached. Overall a terrible stay.

Good location for all city centre amenities, spacious apartment ideal for short stay with friends.

The apartment was supposed to be for 5 people but there weren’t enough beds. Sofa was just a standard sofa and there wasn’t enough bedding. Made for a very cold and uncomfortable night. The kitchen was very badly equipped. No way you could make a meal in it. There were only 2 forks, 2 knives, 1 spoon, 1 very dirty pan, 2 bowls and 3 plates. Poor selection of glasses and tiny mugs. All had to be washed before using to get the dirt and grease off them. Very disappointed as we were away for a family weekend and expected to be able to make meals.

The email about checking in with details was non-existent and more the issue was because I had to check in after hours, I could have relied upon what to do. Instead after phone calls I finally reached someone who had to themselves learn how to check me in via a lock box to get a key. All this could have been solved with a email detailing things that are useful. Instead after an hour wondering if I would have to cancel, finally it worked out. In the apartment, it was okay but no wash cloth, and just missing the beat on a few things. Clean enough but like the really bad check in, not a place or experience I will want to repeat.

Was advertised as luxury apartments, might be to some who stays at travel lodge hotels. It’s all about the finishing touches for luxury and good interior furniture, this apartment lacked both. Rotten wood in bathroom. Blinds fall off when trying to open them and a dirty hob in kitchen. Would not stay again!

Awful place left 2 days early and checked into malmaison

The Apartment is central and we'll located and, if you're lucky you might get one with a view of the bridge. We only stayed for one night, the living area/kitchen is well designed, providing plenty of space to move around between both sides. We had a two room apartment with enough space in each room and, the mattresses were ok. Unfortunately the kitchen sink makes a loud static noise each time the hot water tabs in the apartment/building turned on. The toilet in the ensuite bathroom was used and not flushed and they were nails on the bed which was already made. The other room had 4 light bulbs but only 1 was working. Informed the receptionist but we were informed that there was no maintenance staff available, it was 1640hrs on a Sunday, right after check-in. There were 5 reading lights in the apartment and only two of them were working. We cleaned the hand soap bottle in the main bathroom because the soap was coming out with mould. The oven works but the door is broken. The gentleman during check-out was more customer orientated compared to the lady during the check-in, it was cold and felt like we were disturbing. I had huge expectations when I made this booking, I checked it on both Hotels.com and on Dream apartments' website. From seeing the pictures on both sites to then slowly discovering the faults within the flat, disappointing. Your apartments have a huge potential unfortunately I feel the work behind it to maintain the standard is lacking.

The apartment is tired and has had some painting work done but in a very poor way. Furniture and carpets in the lounge are in a poor condition and needs refreshing, the windows were very hard to open and handles were loose which was a concern when trying to close them up. Lights to the main bed room did not work with only bed side lamps working.

I stayed at this apartment for 3 nights, 2 of which I had no hot water. I spoke to them after the first night and the water was fine the second night but on my return to the property from work on the third night it was not working again. There is nobody to contact as they only have someone in during daytime office hours. I spoke to them about some sort of refund, which I believe is fair and they said they would look into it. I have heard absolutely nothing since. The property itself is not bad at all, it is looking a little tired. Many of the spotlight bulbs had blown and not been replaced also.

No hot water available in our room for three days, bathroom door did not close let alone lock as the door was too large for the surround. Window had black tape around it to keep it shut. Lounge door edging was peeling off exposing the nails to keep it held on, the whole place needs maintenance. Nothing like the photos on Hotels.com Children from room next door were able to run along our balcony and bang on the window first thing in the morning. Staff didn’t really want to know. Was however offered 15% refund but would not recommend this place.

Apartment was lovely was a few chips and stains but to be expected for the price! Lovely receptionist very helpful. Parking easy and accessible.

The property was in a great location and the person helping with check in was very helpful. The room however was tired and dated. Stains on the walls throughout but the worst ones were next to the bed. Bathroom wasn’t properly cleaned

Overall it was a decent stay for the price. Although the bathroom wasn’t properly cleaned on arrival and the “extra bed” was a very small camp bed which wasn’t really worth the additional cost.

Apartment was very nice and clean. Lots of room 2 nice size bedrooms and 2 bathrooms.

I had read reviews and had low expectations. I only stayed for one night and did laundry so it worked for my needs, but couldn't really recommend it to others. I had a balcony room which did have a pretty nice view, but the place has poor quality workmanship and the bathrooms and linens were not cleaned properly. There are only a couple of onsite parking spaces so if you need parking they may not have enough room. I can't comment on the kitchen because I didn't use it, but noticed that the sink was dripping and couldn't be stopped.

Clean but tired hotel. Helpful staff, good location

The apartment I stayed in has clearly had a lot of traffic over the years and is looking tired. Carpet edges are coming up and nearly every wall is marked . It needed a very good clean from top to bottom and decorated.