Once we entered the room, we realised the sofa bed was really a frame of springs with hardly any cushioning. You could actually see the springs outline on the sofabed mattress. We pay to get a good night sleep and ibis hotels has got this fundamental amenity wrong. We asked for other rooms with a thicker cushioning on the sofabed and staff said all their rooms have same sofabed mattress. He offered us 2 joined up rooms so our family of 4 could both have better mattresses but offered it for extra price. Staff offered to get extra duvets to put on sofabed to make it comfy too. Staff were polite and well mannered. We cancelled anyway because we luckily found a room in premier inn (non flexi) for nearly half the price that we had paid ibis(flexi).

Nice

Really convenient for the centre of town. Staff are always great and breakfast was just what was needed. Pillows are poor so if you have a car I suggest you bring your own!

Location is great

Good stay and friendly staff especially the lady on the night shift on Saturday I think she was polish or some eastern European lady, even asked If I wanted sound on for football, thanks

Great location and very good service

Great hotel in a central location with secure parking. Breakfasts was good with lots of choice. I highly recommend this hotel

The hotel is quiet and great for an overnight stay

Hotel was easy to get to. Parking was handy. Room was ok. We had a family room and our bed was ok, kids bed was awful. Our daughter slept on the floor it was that uncomfy to share a sofa bed. Noisy bed, and awful room neighbours waking us all up 4 times going in and out of the rooms after hours and knocking on doors as they didn’t have a key card! Room run down for the price we paid! Breakfast was the only decent thing really!

Clise to town centrw

Quiet hotel and friendly staff. Said it had restaurant but no evening meals only breakfast. Pillows really firm

Great location for Christmas market and city centre shops and bars etc . All easily walkable. Clean hotel and rooms, good size , comfortable bed. Room had all you need , TV, iron , hairdryer Good shower

I liked the convenience of location, the superb furniture and fittings. Breakfast was excellent. Staff were welcoming and friendly. Breakfast was delicious, English hot breakfast, it was hot, a great variety of fresh fruit, cereals, pastries, and lots more. I did not like the buzzing noise in my room which went on all night. The heating fan is very noisy and the fan in the heater could not be turned off. Only a thin duvet for the bed, need extra.

Booked for a 1 night stay to go to a concert . Very close to the utilita arena and close enough to do a bit of shopping . Breakfast the next day so was nice also

All good, very easy and good location

Not easy to find when your Google maps stops talking to you. The hotel was good a little tired but very clean. Only one lift working that caused a bit of a problem as the hotel seemed pretty full. Good breakfast worth having

We were allocated a special assistance room which was a good size but bed was very hard and uncomfortable. Room was also quite musty smelling and had big issue with condensation. Reception was efficient for check in but bar service was slow and had limited choice.

Nice and clean. Staff courteous and friendly. Parking at the hotel.

Hotel, location and breakfast in the morning was all lovely! Can’t fault where the hotel was , a great location for the city! However the staff in the place are laughable. So unprofessional, we arrived Saturday afternoon and the two staff members on reception did rock paper scissors to decide which one was going to serve us at the bar.This was while we waited for our room to be available, only @ 3 o’clock we could check in . So they had one big queue of people wanting to check in at the same time . Apart from all that. A good hotel. But wouldn’t return purely for the staff. Shame!

Love this hotel, staff are always polite the place is always clean, great comfortable beds and powerful showers! Perfect!